Will AI replace Bank and post office clerks?

Not as a job, but it is already doing parts of the work. Across the 81 official task statements scored for Bank and post office clerks (United Kingdom, SOC 4123), 31% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 35 out of 100 (range 31–40, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “Bank and post office clerks” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Use computer systems to access customer information and update account details” (93/100, very high); “Calculate amounts due, including interest charges and balances” (93/100, very high); “Verify payment dates and amounts due” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “Bank and post office clerks” stay human?

About 61% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Transfer equipment to and from work stations and other areas” (0/100, minimal); “Meet and greet customers to positively represent the Post Office” (0/100, minimal); “Feed mail into postage cancelling machines” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “Bank and post office clerks” do about AI?

Start from the ledger rather than the headline: 31% of this job's weighted core work is exposed, and roughly 61% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for Bank and post office clerks calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 81 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK dataswitch to US

Bank and post office clerks

using computer systems to access customer information and updating account details, verifying payment dates and amounts due and processing fixed-term deposits and pension contributions. If that's your week, this page is about your job.

The honest answer

AI is already taking a real slice of the routine work here: using computer systems to access customer information and updating account details. That is a slice of tasks, not of you.

Your move: what you can actually do about this ↓

Where the work sits, by task weight

shifting to AI: 31%
changing shape: 8%
staying human: 61%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 35 out of 100 (31–40 allowing for uncertainty): low exposure, across 81 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for bank and post office clerks is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-05. Read the full method.

That slice is not coming back; the core of the job, balancing cash drawers and making deposits, stays yours. The tools change, the responsibility doesn't.

Your week, as this page understands it

Bank and post office clerks deal with the payment and receipt of money, cheques and other routine financial transactions and open and close accounts. They advise upon financial products and services offered by banks, building societies and post offices. The job title says “bank” or “post office clerks”: officially one job, two names. The real job is the part underneath: balancing cash drawers and making deposits. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But bank and post office clerks is not one task. It is 81 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is balancing cash drawers and making deposits, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 31%
changing shape: 8%
staying human: 61%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-05. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

25 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Shifting to AI

26 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Using computer systems to access customer information and updating account details
This is reading one thing and writing another: computer systems in, a record out. That is the shape today's tools are built for.
importance 85 · 4123/01
Source: “Use computer systems to access customer information and update account details.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Looking up and updating customer account details is structured system work that software already handles automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining financial records and accounts to support banking operations
This is reading one thing and writing another: financial records in, a record out. That is the shape today's tools are built for.
importance 85 · 4123/01
Source: “Maintain financial records and accounts to support banking operations.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping banking records and accounts accurate is structured, rule-based work software does reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Arranging the payment of pensions
This is reading one thing and writing another: the payment of pensions in, a record out. That is the shape today's tools are built for.
importance 85 · 4123/02
Source: “Arrange the payment of pensions.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Arranging pension payments is rules-based processing that software handles accurately.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing information required for services like opening accounts
This is reading one thing and writing another: information in, a record out. That is the shape today's tools are built for.
importance 85 · 4123/01
Source: “Process information required for services like opening accounts, savings plans, and purchasing bonds.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (62–76 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Processing account, savings and bond paperwork is form-driven work software handles well within the bank's rules.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Changing shape

7 tasks

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Calculating mailing costs based on type
The software now makes the first pass at costs, but part of it still happens in the physical world. So the job becomes checking and deciding rather than producing.
importance 85 · 4123/02
Source: “Calculate mailing costs based on type, weight, and destination.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The pricing rules are published, but the parcel still has to be weighed and measured at the counter.
The five ratings: output a model can produce 4/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Entering customers' transactions into computers to record transactions and issue computer-generated receipts
The software now makes the first pass at customers' transactions, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 85 · 4123/01
Source: “Enter customers' transactions into computers to record transactions and issue computer-generated receipts.” (UK task statement)
How this row was scored
Exposure score: 42 out of 100 (38–46 allowing for uncertainty): partial exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keying transactions and printing receipts is routine data entry that systems already largely automate.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Setting up customer credit accounts
The software now makes the first pass at customer credit accounts, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 4123/01
Source: “Set up customer credit accounts.” (UK task statement)
How this row was scored
Exposure score: 52 out of 100 (45–59 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Opening a credit account is structured system work, but identity checks at the counter still need documents seen in person.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Staying human

48 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Balancing cash drawers and making deposits
This work happens in the physical world: cash drawers, in a real place. Software cannot follow it there.
importance 85 · 4123/01, 4123/02
Source: “Balance cash drawers and make deposits.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (10–18 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The arithmetic is trivial for software, but counting the drawer and banking takings is physical.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Selling specific financial products to meet sales targets
The rules require a named, qualified person to answer for specific financial products, and that person cannot be a piece of software.
importance 70 · 4123/01, 4123/02
Source: “Sell specific financial products to meet sales targets.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Selling financial products to targets involves regulated conduct rules, and customers still expect a person across the counter.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Preparing and processing cheques for financial transactions
This work happens in the physical world: cheques, in a real place. Software cannot follow it there.
importance 85 · 4123/01
Source: “Prepare and process cheques for financial transactions.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: At the counter this means physically handling, stamping and passing cheques as well as processing them on the system.
The five ratings: output a model can produce 4/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Show the other 71 tasks

Calculating amounts due, including interest charges and balances
shifting to AI
This is reading one thing and writing another: amounts due, including interest charges and balances in, a record out. That is the shape today's tools are built for.
importance 80 · 4123/01
Source: “Calculate amounts due, including interest charges and balances.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out balances and interest is documented arithmetic banking systems calculate accurately every time.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Verifying payment dates and amounts due
shifting to AI
This is reading one thing and writing another: payment dates in, a record out. That is the shape today's tools are built for.
importance 80 · 4123/01
Source: “Verify payment dates and amounts due.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking payment dates and amounts against records is straightforward matching that software does accurately.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Calculating transaction fees for currency exchanges
shifting to AI
This is reading one thing and writing another: transaction fees in, a record out. That is the shape today's tools are built for.
importance 75 · 4123/01
Source: “Calculate transaction fees for currency exchanges.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out currency exchange fees is arithmetic against a published rate sheet.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Ordering office supplies to ensure administrative operations run smoothly
shifting to AI
This is reading one thing and writing another: office supplies in, a record out. That is the shape today's tools are built for.
importance 60 · 4123/02
Source: “Order office supplies to ensure administrative operations run smoothly.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Ordering office supplies is routine purchasing that systems already automate.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Quoting unit exchange rates, following daily international rate sheets or computer displays
shifting to AI
This is reading one thing and writing another: unit exchange rates in, a record out. That is the shape today's tools are built for.
importance 75 · 4123/01
Source: “Quote unit exchange rates, following daily international rate sheets or computer displays.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Quoting exchange rates simply reads published daily rates, which software does instantly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Processing fixed-term deposits and pension contributions
shifting to AI
This is reading one thing and writing another: fixed-term deposits in, a record out. That is the shape today's tools are built for.
importance 80 · 4123/01
Source: “Process fixed-term deposits and pension contributions.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Setting up fixed-term deposits and pension contributions is form and rules work software handles reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Writing and reviewing reports on financial transactions to ensure accuracy and compliance
shifting to AI
This is reading one thing and writing another: reports in, a record out. That is the shape today's tools are built for.
importance 80 · 4123/01
Source: “Write and review reports on financial transactions to ensure accuracy and compliance.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Transaction reports follow set formats and rules, which software drafts and checks very capably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Answering telephone calls and directing them to the appropriate department or individual
shifting to AI
This is reading one thing and writing another: telephone calls in, a record out. That is the shape today's tools are built for.
importance 60 · 4123/01
Source: “Answer telephone calls and direct them to the appropriate department or individual.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering and routing calls is something phone systems and automated assistants already do.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Ordering a supply of cash to meet daily needs
shifting to AI
This is reading one thing and writing another: a supply of cash in, a record out. That is the shape today's tools are built for.
importance 80 · 4123/01
Source: “Order a supply of cash to meet daily needs.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out how much cash the branch will need and placing the order is forecasting from past figures, which software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Identifying transaction mistakes when debits and credits do not balance
shifting to AI
This is reading one thing and writing another: transaction mistakes in, a record out. That is the shape today's tools are built for.
importance 75 · 4123/01
Source: “Identify transaction mistakes when debits and credits do not balance.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Spotting where debits and credits fail to match is a reconciliation job that accounting software already performs quickly and accurately.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing and maintaining records of customer loans
shifting to AI
This is reading one thing and writing another: records of customer loans in, a record out. That is the shape today's tools are built for.
importance 75 · 4123/01
Source: “Process and maintain records of customer loans.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping loan records up to date is straightforward record-keeping inside the bank's own systems.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Resolving discrepancies in accounting records
shifting to AI
This is reading one thing and writing another: discrepancies in, a record out. That is the shape today's tools are built for.
importance 75 · 4123/01
Source: “Resolve discrepancies in accounting records.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Chasing down why an account does not balance needs judgement and access to records, though software narrows it quickly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Carrying out a variety of administrative tasks
shifting to AI
This is reading one thing and writing another: a variety of administrative tasks in, a record out. That is the shape today's tools are built for.
importance 60 · 4123/01
Source: “Carry out a variety of administrative tasks including data entry, scheduling, and document management.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Data entry, scheduling and document handling are screen tasks that software already does quickly and accurately.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Performing administrative tasks relevant to the job role
shifting to AI
This is reading one thing and writing another: this work in, a record out. That is the shape today's tools are built for.
importance 60 · 4123/02
Source: “Perform administrative tasks relevant to the job role.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: General office administration is screen-based, documented work software supports strongly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Verifying that all business documents comply with legal standards
shifting to AI
This is reading one thing and writing another: all business documents in, a record out. That is the shape today's tools are built for.
importance 75 · 4123/01
Source: “Verify that all business documents comply with legal standards.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking documents against legal standards follows published checklists AI applies well, ahead of the firm's own compliance sign-off.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Responding to letters, emails and telephone calls
shifting to AI
This is reading one thing and writing another: letters, emails and telephone calls in, a record out. That is the shape today's tools are built for.
importance 60 · 4123/01
Source: “Respond to letters, emails, and telephone calls.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Drafting replies is quick for AI, though deciding what to say for the manager needs judgement.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Responding to public enquiries
shifting to AI
This is reading one thing and writing another: public enquiries in, a record out. That is the shape today's tools are built for.
importance 60 · 4123/01
Source: “Respond to public enquiries.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering common public questions is documented work already handled by automated services.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing information on post regulations and procedures
shifting to AI
This is reading one thing and writing another: information in, a record out. That is the shape today's tools are built for.
importance 80 · 4123/02
Source: “Provide information on post regulations and procedures.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Postal rules are published, so software can answer questions on them accurately and instantly.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Providing information on postage rates
shifting to AI
This is reading one thing and writing another: information in, a record out. That is the shape today's tools are built for.
importance 80 · 4123/02
Source: “Provide information on postage rates.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Postage rates are published tables, so looking up and explaining them is easy for software.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Verifying signatures and required information on cheques
shifting to AI
This is reading one thing and writing another: signatures in, a record out. That is the shape today's tools are built for.
importance 85 · 4123/01
Source: “Verify signatures and required information on cheques.” (UK task statement)
How this row was scored
Exposure score: 61 out of 100 (57–65 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Comparing signatures and cheque details against records is a matching task that automated systems already do accurately.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Posting customer statements and correspondence related to discrepancies and outstanding unpaid items
shifting to AI
This is reading one thing and writing another: customer statements in, a record out. That is the shape today's tools are built for.
importance 75 · 4123/01
Source: “Post customer statements and correspondence related to discrepancies and outstanding unpaid items.” (UK task statement)
How this row was scored
Exposure score: 61 out of 100 (57–65 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Producing and sending statements and discrepancy letters is templated correspondence software drafts reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing vehicle registrations and managing vehicle excise duty documentation
shifting to AI
This is reading one thing and writing another: vehicle registrations in, a record out. That is the shape today's tools are built for.
importance 70 · 4123/02
Source: “Process vehicle registrations and manage vehicle excise duty documentation.” (UK task statement)
How this row was scored
Exposure score: 61 out of 100 (57–65 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Vehicle registration and excise duty paperwork is rules-driven form processing that software handles accurately.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Taking orders for imprinted cheques
changing shape
The software now makes the first pass at orders, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 4123/01
Source: “Take orders for imprinted cheques.” (UK task statement)
How this row was scored
Exposure score: 59 out of 100 (55–63 allowing for uncertainty): partial exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Taking a cheque book order is straightforward form completion that systems already handle.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Informing customers about foreign currency regulations
changing shape
The software now makes the first pass at customers, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 4123/01
Source: “Inform customers about foreign currency regulations.” (UK task statement)
How this row was scored
Exposure score: 52 out of 100 (45–59 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Explaining currency rules is drawn from published guidance, so software can prepare clear answers for counter staff.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Carrying out clerical tasks, such as typing, filing and microfilm photography
changing shape
The software now makes the first pass at clerical tasks, but part of it still happens in the physical world. So the job becomes checking and deciding rather than producing.
importance 60 · 4123/01
Source: “Carry out clerical tasks, such as typing, filing, and microfilm photography.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Typing is easily automated, but filing and microfilm work still needs someone handling the documents.
The five ratings: output a model can produce 4/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Resolving customer complaints that escalate beyond front-line staff
changing shape
The software now makes the first pass at customer complaints, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 70 · 4123/01
Source: “Resolve customer complaints that escalate beyond front-line staff.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: An escalated complaint usually reaches someone who can listen properly and be trusted to fix it.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Verifying amounts and checking accuracy of deposit slips
staying human
This work happens in the physical world: amounts, in a real place. Software cannot follow it there.
importance 85 · 4123/01
Source: “Verify amounts and check accuracy of deposit slips.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: At a bank or post office counter this means handling paper slips and cash in front of the customer.
The five ratings: output a model can produce 4/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Addressing complaints about mail theft
staying human
The value here is that a specific person handles complaints and stands behind it. That is earned, not computed.
importance 80 · 4123/02
Source: “Address complaints about mail theft, delivery problems, and lost or damaged mail.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Handling complaints about lost or damaged mail follows set procedures, so software drafts responses well, though upset customers want a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Promoting financial products and services
staying human
The value here is that a specific person handles financial products and stands behind it. That is earned, not computed.
importance 70 · 4123/01
Source: “Promote financial products and services.” (UK task statement)
How this row was scored
Exposure score: 34 out of 100 (27–41 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Promoting products at a branch counter means talking to customers in person, using wording the firm has approved.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Reviewing passport and driving licence applications for completeness and accuracy
staying human
This work happens in the physical world: passport, in a real place. Software cannot follow it there.
importance 75 · 4123/02
Source: “Review passport and driving licence applications for completeness and accuracy.” (UK task statement)
How this row was scored
Exposure score: 34 out of 100 (27–41 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Checking application forms is a systematic completeness check, though original identity documents must be seen in person.
The five ratings: output a model can produce 4/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Assisting the public in adhering to regulations of other government agencies
staying human
The value here is that a specific person handles the public and stands behind it. That is earned, not computed.
importance 70 · 4123/02
Source: “Assist the public in adhering to regulations of other government agencies.” (UK task statement)
How this row was scored
Exposure score: 34 out of 100 (27–41 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Helping the public meet other agencies' rules is explaining published guidance, which software does well, though people want reassurance.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Explaining products or services using computerised customer information to tailor recommendations
staying human
The rules require a named, qualified person to answer for products, and that person cannot be a piece of software.
importance 75 · 4123/01
Source: “Explain products or services using computerised customer information to tailor recommendations.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Recommending products to a customer in branch is a regulated conversation where a person's judgement and manner matter.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Selling travel insurance to travellers
staying human
The rules require a named, qualified person to answer for travel insurance, and that person cannot be a piece of software.
importance 75 · 4123/02
Source: “Sell travel insurance to travellers.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Selling travel insurance is a regulated sale where the customer's questions and trust shape the outcome.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Implementing safety and security protocols to maintain site safety
staying human
This work happens in the physical world: safety, in a real place. Software cannot follow it there.
importance 70 · 4123/02
Source: “Implement safety and security protocols to maintain site safety.” (UK task statement)
How this row was scored
Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Putting security measures in place on a site involves being there as much as planning them.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Resolving complaints and verifying financial and crediting transactions by consulting with customers
staying human
The value here is that a specific person handles complaints and stands behind it. That is earned, not computed.
importance 80 · 4123/01
Source: “Resolve complaints and verify financial and credit transactions by consulting with customers.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Sorting out a complaint at the counter means talking it through with the customer and checking their transactions with them.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Helping the public comply with Royal Mail regulations
staying human
This work happens in the physical world: the public, in a real place. Software cannot follow it there.
importance 80 · 4123/02
Source: “Help the public comply with Royal Mail regulations.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The rules are easy to look up, but helping a customer at the counter happens in person.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Implementing new products, services and processes as devised by head office
staying human
This work happens in the physical world: new products, services and processes, in a real place. Software cannot follow it there.
importance 60 · 4123/01
Source: “Implement new products, services, and processes as devised by head office.” (UK task statement)
How this row was scored
Exposure score: 21 out of 100 (14–28 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Rolling out new products and processes in branch means training people and changing how the counter actually works.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Weighing items to determine required postage
staying human
This work happens in the physical world: items, in a real place. Software cannot follow it there.
importance 85 · 4123/02
Source: “Weigh items to determine required postage.” (UK task statement)
How this row was scored
Exposure score: 21 out of 100 (14–28 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The postage tables are published and simple to apply, but the item has to be put on the scales.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Collecting payments from customers
staying human
This work happens in the physical world: payments, in a real place. Software cannot follow it there.
importance 85 · 4123/01
Source: “Collect payments from customers.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Taking payment at a bank or post office counter means physically handling cash and cheques with the customer present.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Selling financial services or equipment
staying human
The rules require a named, qualified person to answer for financial services, and that person cannot be a piece of software.
importance 70 · 4123/01
Source: “Sell financial services or equipment, including trusts, investments, and cheque processing services.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Selling investments and trusts is tightly controlled in Britain: only an authorised, qualified person at an approved firm may do it.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Accepting bill payments
staying human
This work happens in the physical world: bill payments, in a real place. Software cannot follow it there.
importance 85 · 4123/02
Source: “Accept bill payments.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Card readers and pay-at-table apps handle much of this, but the machine still has to reach the guest.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Processing cheque cashing for bank customers
staying human
This work happens in the physical world: cheque, in a real place. Software cannot follow it there.
importance 85 · 4123/01
Source: “Process cheque cashing for bank customers.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Cashing a cheque involves taking the paper document and handing over notes, though the checks behind it are automated.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Checking items for correct addressing
staying human
This work happens in the physical world: items, in a real place. Software cannot follow it there.
importance 85 · 4123/02
Source: “Check items for correct addressing, proper postage, and processing suitability.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Reading an address or checking postage is simple, but you have to have the item in front of you.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Insuring letters and parcels
staying human
This work happens in the physical world: letters, in a real place. Software cannot follow it there.
importance 85 · 4123/02
Source: “Insure letters and parcels.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Insuring letters and parcels means taking the item across the counter and processing it there.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Displaying public information notices for community awareness
staying human
This work happens in the physical world: public information notices, in a real place. Software cannot follow it there.
importance 60 · 4123/02
Source: “Display public information notices for community awareness.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Writing the notice is easy; putting it up where people will see it is not.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Achieving sales targets
staying human
The value here is that a specific person handles sales targets and stands behind it. That is earned, not computed.
importance 70 · 4123/01
Source: “Achieve sales targets.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (9–17 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Hitting targets depends on the customer relationships a salesperson holds.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Coaching team members to enhance their skills and performance
staying human
The value here is that a specific person handles team members and stands behind it. That is earned, not computed.
importance 50 · 4123/01
Source: “Coach team members to enhance their skills and performance.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (9–17 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Coaching works because someone believes in the person coaching them.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Training customers to use digital apps for self-service within the branch
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 60 · 4123/01
Source: “Train customers to use digital apps for self-service within the branch.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (4–12 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Showing a customer how to use an app means sitting beside them and building their confidence.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Selling various merchandise items to retail customers
staying human
This work happens in the physical world: various merchandise items, in a real place. Software cannot follow it there.
importance 70 · 4123/02
Source: “Sell various merchandise items to retail customers.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Serving customers on the shop floor means being there with them.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Issuing and cashing postal orders
staying human
This work happens in the physical world: postal orders, in a real place. Software cannot follow it there.
importance 85 · 4123/02
Source: “Issue and cash postal orders.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Issuing and cashing postal orders means counting and handing over cash across a counter.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Representing the bank in the wider community and building relevant contacts
staying human
This work happens in the physical world: the bank, in a real place. Software cannot follow it there.
importance 60 · 4123/01
Source: “Represent the bank in the wider community and build relevant contacts.” (UK task statement)
How this row was scored
Exposure score: 4 out of 100 (0–8 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Representing the bank locally is about turning up and building relationships with people face to face.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Arranging money received in cash boxes and coin dispensers according to denomination
staying human
This work happens in the physical world: money, in a real place. Software cannot follow it there.
importance 85 · 4123/01
Source: “Arrange money received in cash boxes and coin dispensers according to denomination.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Sorting notes and coins into boxes and dispensers is hands-on work with physical money.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Counting currency, coins and cheques received by hand or using currency-counting machine
staying human
This work happens in the physical world: currency, coins and cheques, in a real place. Software cannot follow it there.
importance 85 · 4123/01
Source: “Count currency, coins, and cheques received by hand or using currency-counting machine.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Counting notes, coins and cheques means physically handling them at the counter.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Counting money and audit cash drawers to ensure accuracy
staying human
This work happens in the physical world: money, in a real place. Software cannot follow it there.
importance 85 · 4123/01
Source: “Count money and audit cash drawers to ensure accuracy.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Cash drawers have to be physically counted and balanced by someone at the till.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Operating currency tills for UK and overseas transactions
staying human
This work happens in the physical world: currency tills, in a real place. Software cannot follow it there.
importance 85 · 4123/01
Source: “Operate currency tills for UK and overseas transactions.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Operating a till means handling cash and cards in person at the counter.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Handling ATM, night safe and postal deposit transactions
staying human
This work happens in the physical world: atm, night safe and postal deposit transactions, in a real place. Software cannot follow it there.
importance 80 · 4123/01
Source: “Handle ATM, night safe, and postal deposit transactions.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Emptying and reconciling machines, night safes and deposit envelopes means handling the physical containers.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Preparing counted funds for deposit or shipment to branch banks or the Bank of England
staying human
This work happens in the physical world: counted funds, in a real place. Software cannot follow it there.
importance 80 · 4123/01
Source: “Prepare counted funds for deposit or shipment to branch banks or the Bank of England.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Bundling and packaging counted cash for shipment is physical handling of money.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Counting and verifying amounts in armoured van deposits
staying human
This work happens in the physical world: amounts, in a real place. Software cannot follow it there.
importance 70 · 4123/01
Source: “Count and verify amounts in armoured van deposits.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Verifying armoured van deposits means physically opening and counting the delivered cash.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Opening and closing the branch daily and ensuring that the premises are fit for business
staying human
This work happens in the physical world: the branch, in a real place. Software cannot follow it there.
importance 70 · 4123/01
Source: “Opening and closing the branch daily and ensuring that the premises are fit for business.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Opening the branch and checking the premises requires someone physically present at the building.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Sorting and filing deposit slips and cheques according to the banking filing system
staying human
This work happens in the physical world: deposit slips, in a real place. Software cannot follow it there.
importance 70 · 4123/01
Source: “Sort and file deposit slips and cheques according to the banking filing system.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–7 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Deposit slips and cheques are paper documents that must be handled and filed by hand.
The five ratings: output a model can produce 2/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Exchanging foreign currency for customers
staying human
This work happens in the physical world: foreign currency, in a real place. Software cannot follow it there.
importance 85 · 4123/02
Source: “Exchange foreign currency for customers.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Exchanging currency means counting out and handing over physical notes.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Selling products, stamps, prepaid mail envelopes and postal orders
staying human
This work happens in the physical world: products, stamps, prepaid mail envelopes and postal orders, in a real place. Software cannot follow it there.
importance 85 · 4123/02
Source: “Sell products such as stamps, prepaid mail envelopes, and postal orders.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Selling stamps, envelopes and postal orders means handing physical items to a customer.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Selling stamps to customers
staying human
This work happens in the physical world: stamps, in a real place. Software cannot follow it there.
importance 85 · 4123/02
Source: “Sell stamps to customers.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Selling stamps is a counter transaction with physical items and payment.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Sorting incoming or outgoing letters or parcels into sacks or bins based on destination or type
staying human
This work happens in the physical world: letters, in a real place. Software cannot follow it there.
importance 85 · 4123/02
Source: “Sort incoming or outgoing letters or parcels into sacks or bins based on destination or type.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Putting letters and parcels into the right sack or bin is physical sorting.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Sorting post for a route
staying human
This work happens in the physical world: post, in a real place. Software cannot follow it there.
importance 85 · 4123/02
Source: “Sort post for a route, by hand or using machinery.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Sorting a round means handling the actual letters and parcels.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Setting postage meters
staying human
This work happens in the physical world: postage meters, in a real place. Software cannot follow it there.
importance 80 · 4123/02
Source: “Set postage meters for use.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Setting a postage meter means operating the machine itself.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Handing stamp mail to cancel postage
staying human
This work happens in the physical world: stamp mail, in a real place. Software cannot follow it there.
importance 75 · 4123/02
Source: “Hand stamp mail to cancel postage.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Hand stamping mail is physical work with each item.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Storing undelivered parcels in designated areas
staying human
This work happens in the physical world: undelivered parcels, in a real place. Software cannot follow it there.
importance 75 · 4123/02
Source: “Store undelivered parcels in designated areas, retrieve them when customers come to collect them, and complete any related paperwork.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Storing, finding and handing over parcels is physical work in the back of a branch.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Feeding mail into postage cancelling machines
staying human
This work happens in the physical world: mail, in a real place. Software cannot follow it there.
importance 70 · 4123/02
Source: “Feed mail into postage cancelling machines.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Feeding mail into a cancelling machine is manual handling of physical post.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Meeting and greeting customers to positively represent the Post Office
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 60 · 4123/02
Source: “Meet and greet customers to positively represent the Post Office.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Greeting customers as they arrive requires a person actually standing in the branch.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Transferring equipment to and from work stations and other areas
staying human
This work happens in the physical world: equipment, in a real place. Software cannot follow it there.
importance 60 · 4123/02
Source: “Transfer equipment to and from work stations and other areas.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Moving equipment between work stations is physical lifting and carrying.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

What this job pays, and how many people do it

Median pay: £30,300a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 66,300in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: computer systems in, a record out. The rows above are exactly that shape: using computer systems to access customer information and updating account details and maintaining financial records and accounts to support banking operations. What it cannot do is be there in the room, and that is still where cash drawers get done. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

Your week is splitting in two, and which half fills it is the whole question. Using computer systems to access customer information and updating account details is going; balancing cash drawers and making deposits is not.

So, given all that: 31% of this job's task weight sits in rows the software is already learning, 8% in rows that change shape rather than disappear, and 61% in rows it is nowhere near. That is the position, measured across 81 scored tasks. It is not a forecast about you.

The occupation is an average and you are not, so the first job below is finding out where your own week actually sits.

This week: one thing

Print the task ledger above and put your own hours next to each row. Roughly, in pen, in one sitting. Then look at which group your hours actually pile up in. Twenty minutes, this week.

What you end up holding: your own week, on one page, sorted into what is shifting and what is not
How long it takes: about twenty minutes

If printing it isn’t practical: Read the rows off this page and write the same list on the back of an envelope. Same twenty minutes, same page, and it works just as well said out loud to someone who knows the job. The point is your hours next to the rows, not the paper it is on.

Over the next 90 days

Volunteer toward the durable end, visibly. Over the next ninety days put your hand up for the work in the bottom group (balancing cash drawers and making deposits) and let people see you doing it. Not a new project: the same job, with your mix deliberately tilted. The point is that when the rota or the reorganisation comes, the version of you people picture is the one doing the part that stays.

Over the next 12 months

Claim a specialism at the durable end and let the other end go. Over a year, deliberately become the person who handles balancing cash drawers and making deposits, and deliberately stop being the first choice for the rows in the top group. That trade costs something, because the exposed work is often the comfortable work. Decide it on purpose rather than by drift. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to bank and post office clerks (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was postal workers, mail sorters and messengers: only about 14% of its durable work is work you already do. And on the numbers you do not need one. This job scores 35/100 here, with only 31% of the task list in the top band, and “arrange money received in cash boxes and coin dispensers according to denomination” is not work that hands over cleanly. None of them beats deepening what you already have.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

Postal workers, mail sorters and messengers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “sort incoming or outgoing letters or parcels into sacks or bins based on destination or type”. Across the whole of both lists that adds up to about 14% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 14% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on.
Look at that job’s page anyway →
Financial administrative occupations n.e.c.
Why it looked obvious: It came up as a near neighbour on the work AI is not taking: you already count money and audit cash drawers to ensure accuracy, and their equivalent is to audit cash drawers and count money for ticket sales. Across both published task lists that is about 9% of the durable work in that job.
Why I am not recommending it: Almost none of it is work you already do: about 9% of the durable side of that job. That is a different job, not a next step. I will not move you off one melting floe onto another: 58% of its own task list already scores in the top exposure band (62/100 in this release), so the same software is eating it.
Look at that job’s page anyway →
Finance and investment analysts and advisers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “achieve sales targets”. Across the whole of both lists that adds up to about 8% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 8% of the durable side of that job. That is a different job, not a next step.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 31% of its task weight, across 81 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The whole-job doom story
Nothing on this page says this job ends. It says the mix inside it moves. Half the rows above are unchanged or changing shape, and the plan is about which half your week sits in. That is a very different problem, and a solvable one.
Panic-buying a course
Do the twenty-minute sorting exercise first. Most people who buy a course before they have done it buy the wrong one, and the free services listed below will tell you the same thing without charging for it.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which Tellers is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

The other groups this work is counted across:

Postal Service Clerks

In US official statistics this job is counted as Tellers and Postal Service Clerks. Pay is shown separately for each of those groups (medians cannot be averaged together), while the task list and the scores on this page are for this group only.

Your route through this

Where to go next, and what it costs

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Skills Bootcamps
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
- Skills Bootcamps - what they are and who can do them (DfE, Skills for Careers)
- Skills Bootcamps - JobHelp (DWP)
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
- Skills Development Scotland
In Wales:
Careers Wales
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded

No Space for this job, but one for what is happening to it

Nothing Collab365 runs is built for bank / post office clerks, and we are not going to point you at the nearest one and call it a fit.

There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 31% of the work on this page is already inside what they can do.

Try The AI Authority free →

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

The AI Authority is a general community about working with AI, not a course for bank / post office clerks. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.

Noted, and thank you. We’ll email you if a Space for bank / post office clerks launches. Nothing else.

That did not look like an email address, so nothing was saved. Have another go below.

We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.

No Space for bank / post office clerks yet. Should there be one?

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

Collab365 launches new communities where the need is real. If one for bank / post office clerks existed, with researched problems, courses and people in the same boat, would you want in?

Your email

We use your email address for one thing: to tell you if a Space for bank / post office clerks launches. We never sell it, never use it for unrelated marketing, and every email has a one-click unsubscribe. Our privacy policy has the full version.

This unlocks nothing. Every figure, every row and every step on this page is already yours, whether you fill this in or not.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace Bank and post office clerks?: Not as a job, but it is already doing parts of the work. Across the 81 official task statements scored for Bank and post office clerks (United Kingdom, SOC 4123), 31% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 35 out of 100 (range 31–40, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “Bank and post office clerks” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Use computer systems to access customer information and update account details” (93/100, very high); “Calculate amounts due, including interest charges and balances” (93/100, very high); “Verify payment dates and amounts due” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “Bank and post office clerks” stay human?: About 61% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Transfer equipment to and from work stations and other areas” (0/100, minimal); “Meet and greet customers to positively represent the Post Office” (0/100, minimal); “Feed mail into postage cancelling machines” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “Bank and post office clerks” do about AI?: Start from the ledger rather than the headline: 31% of this job's weighted core work is exposed, and roughly 61% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for Bank and post office clerks calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 81 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
25 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

How we score a job Download this release Look up another job

Using these figures?

Cite this

Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.