Will AI replace Brokers?

Not as a job, but it is already doing parts of the work. Across the 127 official task statements scored for Brokers (United Kingdom, SOC 3531), 46% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 56 out of 100 (range 50–62, band: partial). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “Brokers” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Conduct market research and analyse industry trends” (100/100, very high); “Monitor updates in tax and financial legislation to maintain legal compliance” (100/100, very high); “Consult financial media to understand current investment market trends” (100/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “Brokers” stay human?

About 35% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk” (7/100, minimal); “Build and maintain valuable relationships with clients to enhance business partnerships” (10/100, minimal); “Manage support staff to ensure efficient office operations” (13/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “Brokers” do about AI?

Start from the ledger rather than the headline: 46% of this job's weighted core work is exposed, and roughly 35% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for Brokers calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 127 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK dataswitch to US

Brokers

agreeing on buying or selling prices at optimal levels, reviewing import or export documentation to determine cargo contents and tracking and analysing factors that affect price movement. If that's your week, this page is about your job.

The honest answer

This job is splitting in two: relaying sell orders to securities exchanges or firm trading departments is work AI now does quickly and cheaply, and interviewing clients to determine clients' assets is work it can't touch.

Your move: what you can actually do about this ↓

Where the work sits, by task weight

shifting to AI: 46%
changing shape: 19%
staying human: 35%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 56 out of 100 (50–62 allowing for uncertainty): partial exposure, across 127 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for brokers is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-05. Read the full method.

Which half fills your week decides your exposure. The ledger below shows which rows you can move toward.

Your week, as this page understands it

Brokers deal in commodities, stocks, shares and foreign exchange on behalf of clients or on own account, broker insurance and reinsurance, and buy and sell shipping and freight space. The job title says “brokers”. The real job is the part underneath: interviewing clients to determine clients' assets. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But brokers is not one task. It is 127 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is interviewing clients to determine clients' assets, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 46%
changing shape: 19%
staying human: 35%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-05. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

Shifting to AI

58 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Relaying sell orders to securities exchanges or firm trading departments
This is reading one thing and writing another: sell orders in, a record out. That is the shape today's tools are built for.
importance 85 · 3531/01, 3531/04
Source: “Relay sell orders to securities exchanges or firm trading departments.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Passing orders through to an exchange is routine message-handling that trading systems already do faster than a person.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Buying or selling stocks, bonds, commodity futures, foreign currencies or other securities on behalf of investment dealers
This is reading one thing and writing another: stocks, bonds, commodity futures in, a record out. That is the shape today's tools are built for.
importance 85 · 3531/01, 3531/04
Source: “Buy or sell stocks, bonds, commodity futures, foreign currencies, or other securities on behalf of investment dealers.” (UK task statement)
How this row was scored
Exposure score: 63 out of 100 (56–70 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Execution itself is highly automated, but trading for a dealer requires a registered person who is accountable for it.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Supplying the latest price quotes on any security
This is reading one thing and writing another: the latest price quotes in, a record out. That is the shape today's tools are built for.
importance 85 · 3531/01, 3531/04
Source: “Supply the latest price quotes on any security, as well as information on the activities or financial positions of the companies issuing these securities.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Price quotes and company financial details are public, structured data that software can pull up instantly and accurately.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Making offers to buy or selling securities
This is reading one thing and writing another: offers in, a record out. That is the shape today's tools are built for.
importance 85 · 3531/01, 3531/04
Source: “Make offers to buy or sell securities.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Quoting buy and sell prices is largely automated market-making, though an authorised firm remains responsible for what is quoted.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.

Changing shape

26 tasks

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Verifying regulatory compliance of transaction reporting
The software now makes the first pass at regulatory compliance of transaction, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 80 · 3531/01, 3531/04
Source: “Verify regulatory compliance of transaction reporting.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Checking reports against reporting rules is systematic, but a named accountable person at the firm must stand behind the result.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Contacting prospective customers to present information and explain available services
The software now makes the first pass at prospective customers, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 65 · 3531/01, 3531/04
Source: “Contact prospective customers to present information and explain available services.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Software drafts and personalises outreach well, but promotion rules apply and prospects respond to a person explaining the service.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Keeping clients up to date and deal with problems or delays
The software now makes the first pass at clients up, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 65 · 3531/01, 3531/04
Source: “Keep clients up to date and deal with problems or delays.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Software writes clear progress updates, but clients ringing about a delay want reassurance from a person who knows their case.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.

Staying human

43 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Interviewing clients to determine clients' assets
The rules require a named, qualified person to answer for clients, and that person cannot be a piece of software.
importance 70 · 3531/01, 3531/02, 3531/04
Source: “Interview clients to determine clients' assets, liabilities, cash flow, insurance coverage, tax status, or financial objectives.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Suitability fact-finds must be taken by a competent adviser, and clients disclose their full finances only to someone they trust.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Agreeing on buying or selling prices at optimal levels for clients
The rules require a named, qualified person to answer for buying, and that person cannot be a piece of software.
importance 90 · 3531/01, 3531/04
Source: “Agree on buying or selling prices at optimal levels for clients.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Software already works out the best price levels, but a regulated broker still has to agree the deal with the client.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Advising clients on the purchase and sale of investments
The rules require a named, qualified person to answer for clients, and that person cannot be a piece of software.
importance 85 · 3531/01, 3531/04
Source: “Advise clients on the purchase and sale of investments.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: AI can draft solid investment suggestions, but UK rules require a qualified adviser and clients place real trust in that person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.

Show the other 117 tasks

Conducting market research and analysing industry trends
shifting to AI
This is reading one thing and writing another: market research in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/04
Source: “Conduct market research and analyse industry trends.” (UK task statement)
How this row was scored
Exposure score: 100 out of 100 (96–100 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Market research and trend analysis draws on abundant public information and is exactly the summarising work software does strongly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Monitoring updates in tax and financial legislation to maintain legal compliance
shifting to AI
This is reading one thing and writing another: updates in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/04
Source: “Monitor updates in tax and financial legislation to maintain legal compliance.” (UK task statement)
How this row was scored
Exposure score: 100 out of 100 (96–100 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tax and financial legislation is published in full and software tracks and summarises changes thoroughly, with no approval needed.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Consulting financial media to understand current investment market trends
shifting to AI
This is reading one thing and writing another: financial media in, a record out. That is the shape today's tools are built for.
importance 65 · 3531/04
Source: “Consult financial media to understand current investment market trends.” (UK task statement)
How this row was scored
Exposure score: 100 out of 100 (96–100 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Financial media is public and software reads and summarises market commentary thoroughly, with no approval or meeting required.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Developing clientele by generating lists of prospective clients
shifting to AI
This is reading one thing and writing another: clientele in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/02
Source: “Develop clientele by generating lists of prospective clients.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Building lists of likely prospects from company and market data is exactly what data tools already do.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Staying informed about developments in clients' industries to provide tailored advice
shifting to AI
This is reading one thing and writing another: informed in, a record out. That is the shape today's tools are built for.
importance 60 · 3531/02
Source: “Stay informed about developments in clients' industries to provide tailored advice.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (86–100 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Industry news is public and software tracks and summarises it well, though knowing which client cares about what is the broker's own knowledge.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring the progress of shipments to ensure they are on time and meet booking requirements
shifting to AI
This is reading one thing and writing another: the progress of shipments in, a record out. That is the shape today's tools are built for.
importance 80 · 3531/03
Source: “Monitor the progress of shipments to ensure they are on time and meet booking requirements.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Shipment tracking against booking requirements is continuous data checking that logistics systems already do automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Entering customer information into computer systems for shipbroking
shifting to AI
This is reading one thing and writing another: customer information in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/03
Source: “Enter customer information into computer systems for shipbroking.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Typing customer details into shipbroking systems is data entry that software can take over completely.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring the performance of UK and international markets
shifting to AI
This is reading one thing and writing another: the performance of UK in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/04
Source: “Monitoring the performance of UK and international markets.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Watching how UK and world markets are performing is continuous data monitoring that dashboards already handle.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Researching financial markets and the latest trading figures
shifting to AI
This is reading one thing and writing another: financial markets in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/04
Source: “Research financial markets and the latest trading figures.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Researching markets and the latest trading figures is reading and summarising data that AI does very quickly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing stock market trends to inform investment decisions
shifting to AI
This is reading one thing and writing another: stock market trends in, a record out. That is the shape today's tools are built for.
importance 80 · 3531/01, 3531/04
Source: “Analyse stock market trends to inform investment decisions.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Market data and analysis techniques are abundant and public, making trend analysis a strong fit for software, with decisions taken separately.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Pricing securities or commodities based on market conditions
shifting to AI
This is reading one thing and writing another: securities in, a record out. That is the shape today's tools are built for.
importance 80 · 3531/01
Source: “Price securities or commodities based on market conditions.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pricing off live market conditions is model-driven maths that software does continuously and reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Preparing bills of lading, invoices and other shipping documents
shifting to AI
This is reading one thing and writing another: bills of lading, invoices and other shipping documents in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/03
Source: “Prepare bills of lading, invoices, and other shipping documents.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Shipping documents follow internationally standard formats with abundant examples, so software prepares them for a broker to check.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Reviewing import or export documentation to determine cargo contents
shifting to AI
This is reading one thing and writing another: import in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/03
Source: “Review import or export documentation to determine cargo contents.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reading shipping documents to work out what the cargo is is document extraction that AI does accurately.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Classifying goods according to tariff coding system
shifting to AI
This is reading one thing and writing another: goods in, a record out. That is the shape today's tools are built for.
importance 60 · 3531/03
Source: “Classify goods according to tariff coding system.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (81–95 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: The UK Trade Tariff is fully published and classification follows written rules, so software matches goods to codes for a broker to confirm.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Preparing transmittal papers based on shareholders' transaction requests
shifting to AI
This is reading one thing and writing another: transmittal papers in, a record out. That is the shape today's tools are built for.
importance 65 · 3531/04
Source: “Prepare transmittal papers based on shareholders' transaction requests.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Preparing transmittal papers from shareholder requests is filling standard forms from structured instructions.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Tracking and analysing factors that affect price movement
shifting to AI
This is reading one thing and writing another: factors in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/01, 3531/04
Source: “Track and analyse factors that affect price movement, including trade policies, weather conditions, and political developments.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pulling together trade policy, weather and political news that move prices is exactly the kind of reading AI does quickly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Gathering, analysing and interpreting data relevant to insurance products and services
shifting to AI
This is reading one thing and writing another: this work in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/02
Source: “Gather, analyse and interpret data relevant to insurance products and services.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Gathering and interpreting data about insurance products draws on plentiful documented material AI works through quickly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Gathering information on mispriced assets to identify investment opportunities
shifting to AI
This is reading one thing and writing another: information in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/04
Source: “Gather information on mispriced assets to identify investment opportunities.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Screening for mispriced assets is data analysis across public market information, which software does at scale.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Keeping detailed records of commodity transactions
shifting to AI
This is reading one thing and writing another: detailed records of commodity transactions in, a record out. That is the shape today's tools are built for.
importance 80 · 3531/01
Source: “Keep detailed records of commodity transactions.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Recording commodity trades is structured data entry that systems already do, with people checking rather than typing.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reporting all positions or trading results
shifting to AI
This is reading one thing and writing another: all positions in, a record out. That is the shape today's tools are built for.
importance 80 · 3531/01, 3531/04
Source: “Report all positions or trading results.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Position and results reporting pulls straight from trading systems, so the report largely writes itself.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Calculating financial figures, balances, totals and commissions
shifting to AI
This is reading one thing and writing another: financial figures, balances, totals and commissions in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/01, 3531/04
Source: “Calculate financial figures including balances, totals, and commissions.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Balances, totals and commissions are arithmetic on data already in the system, which software handles without effort.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining records of transactions and stocking levels
shifting to AI
This is reading one thing and writing another: records of transactions in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/01
Source: “Maintain records of transactions and stock levels, reporting data as necessary to companies or agencies.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping transaction and stock records and reporting them is standard database work that software already covers.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Completing sales order forms and submitting for processing of client-requested transactions
shifting to AI
This is reading one thing and writing another: sales order forms in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/01, 3531/04
Source: “Complete sales order forms and submit for processing of client-requested transactions.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Filling in and submitting order forms from client instructions is routine paperwork that software completes reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Producing financial reports for clients
shifting to AI
This is reading one thing and writing another: financial reports in, a record out. That is the shape today's tools are built for.
importance 65 · 3531/01, 3531/04
Source: “Produce financial reports for clients.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Client reports pull from data the firm already holds and follow a set format, which software handles well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Calculating insurance quote premiums
shifting to AI
This is reading one thing and writing another: insurance quote premiums in, a record out. That is the shape today's tools are built for.
importance 80 · 3531/02
Source: “Calculate insurance quote premiums.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (74–88 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: A broker relays premiums produced by insurers' rating systems, so the calculation is automated and the pricing decision belongs elsewhere.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining accurate records
shifting to AI
This is reading one thing and writing another: accurate records in, a record out. That is the shape today's tools are built for.
importance 80 · 3531/02
Source: “Maintain accurate records.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping accurate records is routine system work software does reliably, with accuracy checked further along.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining records using IT systems
shifting to AI
This is reading one thing and writing another: records in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/02
Source: “Maintain records using IT systems.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Record-keeping in a broker's systems is routine screen work that software handles well, with checks happening later.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Preparing reports for insurance underwriters and surveyors
shifting to AI
This is reading one thing and writing another: reports in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/02
Source: “Prepare reports for insurance underwriters and surveyors.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: These reports exist for underwriters and surveyors to act on, and drafting them from file data is well within software's reach.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Managing client and financial records to ensure accurate service delivery
shifting to AI
This is reading one thing and writing another: client in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/02
Source: “Manage client and financial records to ensure accurate service delivery.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping client and financial records straight is routine system work software handles, with accuracy checks happening elsewhere.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing financial accounts related to insurance premium payments
shifting to AI
This is reading one thing and writing another: financial accounts in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/02
Source: “Process financial accounts related to insurance premium payments.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Processing premium payments through the accounts is bookkeeping that accounting software already does end to end.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Completing administrative paperwork to ensure compliance and record-keeping
shifting to AI
This is reading one thing and writing another: administrative paperwork in, a record out. That is the shape today's tools are built for.
importance 60 · 3531/02
Source: “Complete administrative paperwork to ensure compliance and record-keeping.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Compliance paperwork follows fixed formats a broker's systems already generate, though a supervisor checks the file before it is relied on.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Keeping records of all goods
shifting to AI
This is reading one thing and writing another: records of all goods in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/03
Source: “Keep records of all goods despatched, received, and stored.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (74–88 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: A broker records goods movements from shipping paperwork rather than handling cargo, so this is routine data work with later checks.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Logging shipment data, including weight, charges and space availability, for reporting purposes
shifting to AI
This is reading one thing and writing another: shipment data, including weight, charges and space availability in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/03
Source: “Log shipment data, including weight, charges, and space availability, for reporting purposes.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Shipment details are captured and reported from broker systems, a routine data task with checks happening downstream.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Performing detailed data analysis and valuation of assets
shifting to AI
This is reading one thing and writing another: detailed data analysis in, a record out. That is the shape today's tools are built for.
importance 85 · 3531/04
Source: “Perform detailed data analysis and valuation of assets.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Detailed analysis and valuation uses documented methods on available market data, exactly the quantitative work software performs well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining accurate records of stock transactions for client portfolios
shifting to AI
This is reading one thing and writing another: accurate records of stock transactions in, a record out. That is the shape today's tools are built for.
importance 80 · 3531/04
Source: “Maintain accurate records of stock transactions for client portfolios.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Client portfolio transaction records are structured data that portfolio systems already keep automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Setting competitive prices for products based on market analysis and cost evaluation
shifting to AI
This is reading one thing and writing another: competitive prices in, a record out. That is the shape today's tools are built for.
importance 65 · 3531/04
Source: “Set competitive prices for products based on market analysis and cost evaluation.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pricing from market analysis and costs is documented quantitative work software does well, with the price signed off internally.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Providing shipment status notification
shifting to AI
This is reading one thing and writing another: shipment status notification in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/03
Source: “Provide shipment status notification to exporters, consignees, or insurers.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Status notifications to consignees and insurers are automated messages in most freight systems.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Informing all relevant parties of the most relevant trades for the day
shifting to AI
This is reading one thing and writing another: all relevant parties of the most relevant trades in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/04
Source: “Inform all relevant parties of the most relevant trades for the day.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Summarising the day's most relevant trades for colleagues is reporting straight from trading data.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Assessing costs and revenue of agreements to determine continued profitability
shifting to AI
This is reading one thing and writing another: costs in, a record out. That is the shape today's tools are built for.
importance 65 · 3531/01, 3531/04
Source: “Assess costs and revenue of agreements to determine continued profitability.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out whether an agreement still makes money is spreadsheet analysis on figures the firm already holds.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reviewing orders to determine product types and quantities required to meet demand
shifting to AI
This is reading one thing and writing another: orders in, a record out. That is the shape today's tools are built for.
importance 50 · 3531/01
Source: “Review orders to determine product types and quantities required to meet demand.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reading orders to work out what and how much is needed is data analysis software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring changes in the insurance market relevant to client services
shifting to AI
This is reading one thing and writing another: changes in, a record out. That is the shape today's tools are built for.
importance 65 · 3531/02
Source: “Monitor changes in the insurance market relevant to client services.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Watching the insurance market for changes that matter to clients is reading and filtering that AI does quickly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Resolving bookkeeping system problems using diagnostic tools
shifting to AI
This is reading one thing and writing another: system problems in, a record out. That is the shape today's tools are built for.
importance 50 · 3531/02
Source: “Resolve bookkeeping system problems using diagnostic tools.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Diagnosing and fixing bookkeeping system faults is well-documented troubleshooting that AI tools increasingly handle.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Determining method of shipment
shifting to AI
This is reading one thing and writing another: method of shipment in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/03
Source: “Determine method of shipment.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Choosing a shipping method weighs cost, speed and route data that software compares well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Clarifying stock market terminology and trading practices for clients
shifting to AI
This is reading one thing and writing another: stock market terminology in, a record out. That is the shape today's tools are built for.
importance 60 · 3531/01, 3531/04
Source: “Clarify stock market terminology and trading practices for clients.” (UK task statement)
How this row was scored
Exposure score: 74 out of 100 (70–78 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Explaining market terms and trading practice draws on abundant public material that AI explains clearly on demand.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Communicating market conditions, volume, price and competition to traders, managers or customers
shifting to AI
This is reading one thing and writing another: market conditions, volume, price and competition in, a record out. That is the shape today's tools are built for.
importance 80 · 3531/01, 3531/04
Source: “Communicate market conditions such as volume, price, and competition to traders, managers, or customers.” (UK task statement)
How this row was scored
Exposure score: 70 out of 100 (66–74 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Market summaries draw on public data AI handles well, though colleagues still want a person's read on what matters.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Monitoring performance of investments to align portfolios with risk goals
shifting to AI
This is reading one thing and writing another: performance of investments in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/01, 3531/04
Source: “Monitor performance of investments to align portfolios with risk goals.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (62–76 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Portfolio monitoring against risk targets is automated analysis, but keeping client investments aligned is regulated work needing competent staff.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Contacting underwriter and submitting forms to obtain binder coverage
shifting to AI
This is reading one thing and writing another: underwriter in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/02
Source: “Contact underwriter and submit forms to obtain binder coverage.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Submitting forms to an underwriter to bind cover is routine, structured paperwork that systems already handle.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Establishing payment method for premiums
shifting to AI
This is reading one thing and writing another: payment method in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/02
Source: “Establish payment method for premiums.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Setting up how premiums will be paid is standard account admin that payment systems handle.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Regularlying update clients on their pensions and investment products
shifting to AI
This is reading one thing and writing another: update clients in, a record out. That is the shape today's tools are built for.
importance 75 · 3531/04
Source: “Regularly update clients on their pensions and investment products.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (62–76 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Valuation statements and product updates come out of systems automatically; this is information, not a recommendation, so no adviser sign-off is needed.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Managing contracts to ensure compliance with agreements
shifting to AI
This is reading one thing and writing another: contracts in, a record out. That is the shape today's tools are built for.
importance 60 · 3531/01
Source: “Manage contracts to ensure compliance with agreements.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tracking obligations against signed agreements is documented monitoring software handles, with disputes escalated to people.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Handling personal, confidential and sensitive information with strict adherence to legal and organisational confidentiality policies
shifting to AI
This is reading one thing and writing another: personal, confidential and sensitive information in, a record out. That is the shape today's tools are built for.
importance 85 · 3531/02
Source: “Handle personal, confidential, and sensitive information with strict adherence to legal and organisational confidentiality policies.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Data protection duties are written down and systems enforce much of the handling, though an accountable person answers for breaches.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Arranging for transport or storage of purchased products
shifting to AI
This is reading one thing and writing another: transport in, a record out. That is the shape today's tools are built for.
importance 70 · 3531/01
Source: “Arrange for transport or storage of purchased products.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking transport and storage is mostly system work, though it sometimes needs someone chasing arrangements in person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Coordinating the processing of purchased products
shifting to AI
This is reading one thing and writing another: the processing of purchased products in, a record out. That is the shape today's tools are built for.
importance 55 · 3531/01
Source: “Coordinate the processing of purchased products.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Coordinating processing is mostly tracking and messaging through systems, with occasional chasing that needs a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Advising on transport options
shifting to AI
This is reading one thing and writing another: transport options in, a record out. That is the shape today's tools are built for.
importance 85 · 3531/03
Source: “Advise on transport options.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Advising on transport options draws on documented routes, costs and schedules that software compares quickly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Developing proposals and pricing strategies based on identified needs
changing shape
The software now makes the first pass at proposals, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3531/01, 3531/04
Source: “Develop proposals and pricing strategies based on identified needs.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Proposals and pricing follow documented methods software drafts well, though agreeing them with a client involves discussion.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Ensuring compliance with insurance obligations to meet regulatory standards
changing shape
The software now makes the first pass at compliance, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 3531/02
Source: “Ensure compliance with insurance obligations to meet regulatory standards.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Checking work against regulatory requirements is documented rule-following AI supports well, though a responsible person signs it off.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Verifying that all business documents comply with legal standards
changing shape
The software now makes the first pass at all business documents, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 80 · 3531/02
Source: “Verify that all business documents comply with legal standards.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Checking documents against legal standards is comparison work AI does well, with a responsible person confirming the outcome.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Completing the organisation's insurance quality assurance process to satisfactorily process a transaction or making a decision
changing shape
The software now makes the first pass at the organisation's insurance quality assurance process, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 70 · 3531/02
Source: “Complete the organisation's insurance quality assurance process to satisfactorily process a transaction or make a decision.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Internal quality checks follow a written process AI can run through, with an accountable person making the decision.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Selecting a company offering the type of cover requested by the client to underwrite policy
changing shape
The software now makes the first pass at a company offering the type of cover, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 70 · 3531/02
Source: “Select a company offering the type of cover requested by the client to underwrite policy.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Matching a client's requirement to an insurer is a documented comparison, though a qualified broker places the risk.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Explaining bookkeeping requirements for implementing group insurance schemes to customers
changing shape
The software now makes the first pass at requirements, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3531/02
Source: “Explain bookkeeping requirements for implementing group insurance schemes to customers.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Explaining how a group scheme affects the books is technical guidance AI can set out clearly for customers.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Planning and overseeing incorporation of insurance programme into company's bookkeeping system
changing shape
The software now makes the first pass at incorporation of insurance programme, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 55 · 3531/02
Source: “Plan and oversee incorporation of insurance programme into company's bookkeeping system.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Planning how an insurance programme slots into accounting systems is documented systems work AI can map out.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Contacting vendors or claims adjustment departments to resolve shipment problems
changing shape
The software now makes the first pass at vendors, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 70 · 3531/03
Source: “Contact vendors or claims adjustment departments to resolve shipment problems.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Chasing vendors and claims teams is largely messaging, though sorting out a stuck shipment often needs a persistent person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Executing trades electronically or by telephone
changing shape
The software now makes the first pass at trades, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 3531/04
Source: “Execute trades electronically or by telephone.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Electronic execution is already automated; the phone side still needs a person, and the firm stays accountable either way.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Evaluating and adjusting insurance policies and terms to reflect changes in risk exposure and marketing conditions
changing shape
The software now makes the first pass at insurance policies, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 75 · 3531/02
Source: “Evaluate and adjust insurance policies and terms to reflect changes in risk exposure and market conditions.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Adjusting cover to match changed risk uses documented rules and data, though a qualified broker confirms the change.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Renewing or amending existing insurance policies for clients
changing shape
The software now makes the first pass at insurance policies, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 75 · 3531/02
Source: “Renew or amend existing insurance policies for clients.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Renewals and amendments follow set patterns software handles, with a qualified person checking the cover still fits.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Overseeing the annual insurance cycle
changing shape
The software now makes the first pass at the annual insurance cycle, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 70 · 3531/02
Source: “Oversee the annual insurance cycle, including policy renewals and amendments.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: The renewal cycle is a scheduled, repeatable process software can drive, with a qualified broker checking each case.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Collecting insurance premium payments from clients
changing shape
The software now makes the first pass at insurance premium payments, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 65 · 3531/02
Source: “Collect insurance premium payments from clients.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Premium collection runs through payment systems, but client money rules mean an authorised firm must handle and account for it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Arranging for delivery of freight or luggage
changing shape
The software now makes the first pass at delivery of freight, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 3531/03
Source: “Arrange for delivery of freight or luggage.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking and scheduling deliveries is mostly messages and records, which software handles well, though you sometimes need to be there.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Arranging for goods in transit insurance
changing shape
The software now makes the first pass at goods, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 75 · 3531/03
Source: “Arrange for goods in transit insurance.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Arranging goods-in-transit cover is a standard product, though a qualified broker still places and confirms it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Developing option strategies to maximise client investment returns
changing shape
The software now makes the first pass at option strategies, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 3531/04
Source: “Develop option strategies to maximise client investment returns.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Option strategies are built from documented maths and market data, though a qualified person recommends them to clients.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Instructing stock market traders to achieve the best market prices
changing shape
The software now makes the first pass at stock market traders, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 80 · 3531/04
Source: “Instruct stock market traders to achieve the best market prices.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Instructions to traders about price targets are structured messages, though a responsible person sets the intention.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Advising clients on navigating the insurance claims process
changing shape
The software now makes the first pass at clients, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 85 · 3531/02
Source: “Advise clients on navigating the insurance claims process.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: AI can explain each step of a claim clearly, but people ringing about a loss want reassurance from a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Promoting new insurance products to potential clients
changing shape
The software now makes the first pass at new insurance products, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 3531/02
Source: “Promote new insurance products to potential clients.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: AI writes strong product promotion, though persuading a client to take up new cover still involves a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Taking calls from clients to provide customer service and obtain information on claims
changing shape
The software now makes the first pass at calls, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 75 · 3531/02
Source: “Take calls from clients to provide customer service and obtain information on claims.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Routine claims calls are increasingly handled by systems, but callers with a problem still want a person who can act.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Identifying issues and concerns and recommending actions for resolution
changing shape
The software now makes the first pass at issues, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 65 · 3531/02
Source: “Identify issues and concerns, and recommend actions for resolution.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (31–55 allowing for uncertainty): partial exposure, low confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Spotting concerns and proposing fixes can be drafted, but what actually resolves them depends on knowing the organisation.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Buying and selling based on predictions of market movements
changing shape
The software now makes the first pass at based, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 80 · 3531/04
Source: “Buy and sell based on predictions of market movements, especially for derivatives traders predicting future market states.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Predicting where markets go next is genuinely hard, and AI is no more reliable at it than experienced traders.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Negotiating purchases and sales to optimise supply chain operations
changing shape
The software now makes the first pass at purchases, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 70 · 3531/01
Source: “Negotiate purchases and sales to optimise supply chain operations.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: AI can prepare positions and options, but the give and take of a live negotiation still runs through people.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Determining customers' financial services needs
staying human
The rules require a named, qualified person to answer for customers' financial services needs, and that person cannot be a piece of software.
importance 70 · 3531/01, 3531/04
Source: “Determine customers' financial services needs.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: AI can work out likely needs from client information, but UK rules expect a qualified person in the conversation.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Researching insurance companies' policies to find the most suitable options for clients
staying human
The rules require a named, qualified person to answer for insurance companies' policies, and that person cannot be a piece of software.
importance 85 · 3531/02
Source: “Research insurance companies' policies to find the most suitable options for clients.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Comparing policy wordings is fast for AI, but recommending what suits a client is regulated advice.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Delivering and explaining policies to policyholders
staying human
The rules require a named, qualified person to answer for policies, and that person cannot be a piece of software.
importance 80 · 3531/02
Source: “Deliver and explain policies to policyholders.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Policy documents can be produced and explained automatically, though clients expect a broker to walk them through cover.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Gathering information from clients to assess their insurance needs and risk profile
staying human
The rules require a named, qualified person to answer for information, and that person cannot be a piece of software.
importance 80 · 3531/02
Source: “Gather information from clients to assess their insurance needs and risk profile.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Forms and prompts gather much of it, but assessing risk and needs is regulated work involving a client conversation.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Guiding policyholders on how to proceed with the claim
staying human
The rules require a named, qualified person to answer for policyholders, and that person cannot be a piece of software.
importance 75 · 3531/02
Source: “Guide policyholders on how to proceed with the claim.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Helping a policyholder run a claim is regulated broker work, and people making a claim want a person who will chase it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Explaining features, advantages and disadvantages of various policies to promote sale of insurance plans
staying human
The rules require a named, qualified person to answer for features, advantages and disadvantages of various policies, and that person cannot be a piece of software.
importance 65 · 3531/02
Source: “Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (29–49 allowing for uncertainty): low exposure, medium confidence, and it moved between repeat runs, so the range is widened.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Policy features are documented and easy to explain, though regulated advice needs an authorised adviser.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Negotiating shipping rates with freight carriers
staying human
The value here is that a specific person handles rates and stands behind it. That is earned, not computed.
importance 85 · 3531/03
Source: “Negotiate shipping rates with freight carriers.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Freight broking sits outside financial regulation, so nothing is gated here, but rate negotiation is live bargaining between people.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Communicating with colleagues to coordinate work efforts
staying human
The value here is that a specific person handles colleagues and stands behind it. That is earned, not computed.
importance 60 · 3531/04
Source: “Communicate with colleagues to coordinate work efforts.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Coordinating with colleagues is largely conversation, and how a team actually works together is not written down.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Purchasing financial derivatives for customers
staying human
The rules require a named, qualified person to answer for financial derivatives, and that person cannot be a piece of software.
importance 75 · 3531/01, 3531/04
Source: “Purchase financial derivatives for customers.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Placing derivative trades for customers needs a qualified person under UK rules, even though the mechanics are electronic.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Arranging insurance cover for clients
staying human
The rules require a named, qualified person to answer for insurance cover, and that person cannot be a piece of software.
importance 90 · 3531/02
Source: “Arrange insurance cover for clients.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Arranging cover is regulated business in Britain that only an authorised firm may carry out, and clients rely on their broker personally.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Advising clients on risk management and strategies to mitigate risks
staying human
The rules require a named, qualified person to answer for clients, and that person cannot be a piece of software.
importance 80 · 3531/02
Source: “Advise clients on risk management and strategies to mitigate risks.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Advising a client how to handle risk is regulated broker business needing an authorised firm, and it happens in conversation.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Managing and reviewing clients' investment portfolios
staying human
The rules require a named, qualified person to answer for clients' investment portfolios, and that person cannot be a piece of software.
importance 75 · 3531/04
Source: “Manage and review clients' investment portfolios.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Managing someone's portfolio is regulated work in the UK, and clients place real trust in the person doing it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Suggesting adding security measures to commercial properties to reduce break-in risks
staying human
The ratings behind this row put security measures well outside what today's tools can do on their own.
importance 55 · 3531/02
Source: “Suggest adding security measures to commercial properties to reduce break-in risks.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Security recommendations follow known guidance, but they usually rest on someone having looked at the actual premises.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Making instant decisions in response to work situations
staying human
The ratings behind this row put instant decisions well outside what today's tools can do on their own.
importance 65 · 3531/04
Source: “Make instant decisions in response to work situations.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (20–44 allowing for uncertainty): low exposure, low confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Snap decisions in live situations rely on experience and context that is rarely written down anywhere.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 1/4.
Analysing client financial information to determine strategies for meeting financial objectives
staying human
The rules require a named, qualified person to answer for client financial information, and that person cannot be a piece of software.
importance 75 · 3531/01, 3531/04
Source: “Analyse client financial information to determine strategies for meeting financial objectives.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Working out how a client should meet their goals is regulated advice needing an authorised person who knows their circumstances.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Liaising with internal teams, specialists and external stakeholders to resolve insurance issues
staying human
The rules require a named, qualified person to answer for internal teams, specialists and external stakeholders, and that person cannot be a piece of software.
importance 60 · 3531/02
Source: “Liaise with internal teams, specialists, and external stakeholders to resolve insurance issues, ensuring decisions on cover or client payments.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Pulling several teams towards a decision on cover or payment needs someone chasing, weighing views and taking responsibility.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assisting clients in the event of an insurance claim
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 75 · 3531/02
Source: “Assist clients in the event of an insurance claim.” (UK task statement)
How this row was scored
Exposure score: 28 out of 100 (21–35 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Helping someone through a claim is partly paperwork, but people who have suffered a loss want a person alongside.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Developing new business opportunities to increase client acquisition and service offerings
staying human
The value here is that a specific person handles new business opportunities and stands behind it. That is earned, not computed.
importance 75 · 3531/02, 3531/04
Source: “Develop new business opportunities to increase client acquisition and service offerings.” (UK task statement)
How this row was scored
Exposure score: 28 out of 100 (21–35 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Winning new business rests on relationships and reputation that build up between people over time.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Proactivelying search for clients through networking and cold calling
staying human
The value here is that a specific person handles search and stands behind it. That is earned, not computed.
importance 65 · 3531/02, 3531/04
Source: “Proactively search for clients through networking and cold calling.” (UK task statement)
How this row was scored
Exposure score: 28 out of 100 (21–35 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Finding clients through networking and cold calls depends on personal contact and the reputation that comes with it.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Enroling in programmes for technical assistance in account development
staying human
The ratings behind this row put programmes well outside what today's tools can do on their own.
importance 50 · 3531/02
Source: “Enrol in programmes for technical assistance in account development.” (UK task statement)
How this row was scored
Exposure score: 28 out of 100 (16–40 allowing for uncertainty): low exposure, low confidence.
Why it sits in this group: the five ratings behind the score, with no single dominant reason.
The rating behind it: Signing yourself up for a training programme is a personal step rather than work AI can produce.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Organising repair services for ships to ensure seaworthiness
staying human
The ratings behind this row put repair services well outside what today's tools can do on their own.
importance 65 · 3531/03
Source: “Organise repair services for ships to ensure seaworthiness.” (UK task statement)
How this row was scored
Exposure score: 28 out of 100 (21–35 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Arranging ship repairs needs someone who knows the yards and can see the vessel's condition for themselves.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Achieving profit targets through strategic planning and execution
staying human
The ratings behind this row put profit targets well outside what today's tools can do on their own.
importance 85 · 3531/04
Source: “Achieve profit targets through strategic planning and execution.” (UK task statement)
How this row was scored
Exposure score: 28 out of 100 (16–40 allowing for uncertainty): low exposure, low confidence.
Why it sits in this group: the five ratings behind the score, with no single dominant reason.
The rating behind it: Hitting profit targets describes the result of a whole job rather than a task with an output AI can produce.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Arranging specialised insurance cover in complex cases
staying human
The rules require a named, qualified person to answer for specialised insurance cover, and that person cannot be a piece of software.
importance 85 · 3531/02
Source: “Arrange specialised insurance cover in complex cases.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Unusual risks need a broker who knows which underwriter will take them, and that knowledge sits with people.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Negotiating the best policy terms with insurers
staying human
The rules require a named, qualified person to answer for the best policy terms, and that person cannot be a piece of software.
importance 85 · 3531/02
Source: “Negotiate the best policy terms with insurers.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Placing cover on a client's behalf is regulated broker business, and getting the best terms depends on live bargaining with insurers.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Ensuring that clients understand the terms and extent of the cover
staying human
The rules require a named, qualified person to answer for clients understand the terms, and that person cannot be a piece of software.
importance 80 · 3531/02
Source: “Ensure that clients understand the terms and extent of the cover provided, in line with industry regulations.” (UK task statement)
How this row was scored
Exposure score: 25 out of 100 (18–32 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: UK rules put a named person on the hook for making sure the client genuinely understands the cover.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Selling financial services or equipment
staying human
The rules require a named, qualified person to answer for financial services, and that person cannot be a piece of software.
importance 70 · 3531/01, 3531/04
Source: “Sell financial services or equipment, including trusts, investments, and cheque processing services.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Selling investments and financial services rests on client trust and qualified staff, so tools mostly support the person doing it.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Selling services to potential clients
staying human
The value here is that a specific person handles services and stands behind it. That is earned, not computed.
importance 75 · 3531/04
Source: “Sell services to potential clients.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Selling to potential clients rests on the confidence built between two people, which tools support rather than replace.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Engaging with clients to understand their needs and requirements
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 65 · 3531/04
Source: “Engage with clients to understand their needs and requirements.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Understanding what a client actually needs comes from conversation and trust, and much of what matters is never written down.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Contributing to achieving team sales targets
staying human
The value here is that a specific person handles achieving team sales targets and stands behind it. That is earned, not computed.
importance 65 · 3531/02
Source: “Contribute to achieving team sales targets.” (UK task statement)
How this row was scored
Exposure score: 23 out of 100 (11–35 allowing for uncertainty): low exposure, low confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Contributing to a team's sales targets describes a person's part in a shared effort rather than a piece of work.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Working closely with investment analysts
staying human
The value here is that a specific person handles investment analysts and stands behind it. That is earned, not computed.
importance 70 · 3531/04
Source: “Work closely with investment analysts.” (UK task statement)
How this row was scored
Exposure score: 23 out of 100 (11–35 allowing for uncertainty): low exposure, low confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Working closely with analysts describes how someone collaborates rather than an output a tool can produce.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Negotiating terms with policyholders or their brokers
staying human
The rules require a named, qualified person to answer for terms, and that person cannot be a piece of software.
importance 80 · 3531/02
Source: “Negotiate terms with policyholders or their brokers.” (UK task statement)
How this row was scored
Exposure score: 21 out of 100 (14–28 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Negotiating terms turns on relationships and judgement built up over time between named people.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Participating in training seminars to gather information and increase knowledge
staying human
The ratings behind this row put training seminars well outside what today's tools can do on their own.
importance 60 · 3531/02
Source: “Participate in training seminars to gather information and increase knowledge.” (UK task statement)
How this row was scored
Exposure score: 21 out of 100 (14–28 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the five ratings behind the score, with no single dominant reason.
The rating behind it: Attending training to build your own knowledge is something a person does, often in the room, and cannot be delegated to software.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Giving presentations at conferences and other events
staying human
This work happens in the physical world: presentations, in a real place. Software cannot follow it there.
importance 60 · 3531/04
Source: “Give presentations at conferences and other events.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Software prepares the slides, but standing up and holding a room is the part that depends on a person being there.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Discussing financial situations and planning with clients
staying human
The rules require a named, qualified person to answer for financial situations, and that person cannot be a piece of software.
importance 75 · 3531/01, 3531/04
Source: “Discuss financial situations and planning with clients.” (UK task statement)
How this row was scored
Exposure score: 17 out of 100 (10–24 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Talking through a client's finances shades into regulated advice needing a competent adviser, and clients open up only face to face.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Working within an environment governed by standards of conduct and behaviour
staying human
The rules require a named, qualified person to answer for within an environment, and that person cannot be a piece of software.
importance 70 · 3531/02
Source: “Work within an environment governed by standards of conduct and behaviour.” (UK task statement)
How this row was scored
Exposure score: 17 out of 100 (10–24 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it.
The rating behind it: Behaving properly under conduct rules is something a person is personally answerable for, not a piece of work AI produces.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Selling life insurance policies to clients
staying human
The rules require a named, qualified person to answer for life insurance policies, and that person cannot be a piece of software.
importance 65 · 3531/02
Source: “Sell life insurance policies to clients.” (UK task statement)
How this row was scored
Exposure score: 17 out of 100 (10–24 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Selling a life policy is a regulated sale needing a competent adviser, and people buy cover from someone they trust.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Developing relationships with underwriters, surveyors, photographers, structural engineers and other professionals
staying human
The value here is that a specific person handles relationships and stands behind it. That is earned, not computed.
importance 60 · 3531/02
Source: “Develop relationships with underwriters, surveyors, photographers, structural engineers and other professionals.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (9–17 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Working relationships with underwriters and surveyors are built person to person, often face to face, over many years.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Managing support staff to ensure efficient office operations
staying human
The value here is that a specific person handles support staff and stands behind it. That is earned, not computed.
importance 60 · 3531/04
Source: “Manage support staff to ensure efficient office operations.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Managing office staff means directing and supporting people in person, which is not something software takes over.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Building and maintaining valuable relationships with clients to enhance business partnerships
staying human
The value here is that a specific person handles valuable relationships and stands behind it. That is earned, not computed.
importance 70 · 3531/02, 3531/04
Source: “Build and maintain valuable relationships with clients to enhance business partnerships.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (6–14 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: A durable client relationship is built by a person over time and is the work itself, not a document.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 4/4 · how much data exists 1/4.
Inspecting property, examining its general condition, type of construction, age and other characteristics
staying human
This work happens in the physical world: property, examining its general condition, type of construction, in a real place. Software cannot follow it there.
importance 70 · 3531/02
Source: “Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (3–11 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Judging whether a building is a good risk means walking round it and looking at the construction yourself.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

What this job pays, and how many people do it

Median pay: £56,700a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 67,900in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: sell orders in, a record out. The rows above are exactly that shape: relaying sell orders to securities exchanges or firm trading departments and buying or selling stocks, bonds, commodity futures. What it cannot do is be answerable: clients need a named person the rules will accept, and software cannot be that person. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

The exposed part of your job is the biggest part, and I am not going to dress that up: relaying sell orders to securities exchanges or firm trading departments is work today's tools do quickly and cheaply, and that is not coming back.

So, given all that: 46% of this job's task weight sits in rows the software is already learning, 19% in rows that change shape rather than disappear, and 35% in rows it is nowhere near. That is the position, measured across 127 scored tasks. It is not a forecast about you.

What you have that the software does not is interviewing clients to determine clients' assets, plus the years of knowing when something looks wrong before you can say why. That is the raw material for everything below.

This week: one thing

Sit on the machine's side of the desk. Pick one real piece of sell orders you would normally do yourself, let whatever software you already have take the first pass at it, and then go through what it produced and write down every single thing it got wrong. One evening this week. Do not fix anything yet. Just catch it.

What you end up holding: a written list of the machine’s mistakes, in your handwriting
How long it takes: an evening, or an hour if you pick one job rather than one client

If you can’t run software on your employer’s or your clients’ data: Do the same hunt on paper. Take one printed piece of sell orders, work through it the way you always do, and mark every point where you made a call rather than followed a rule. Same evening, same list, nothing to log into and nobody to ask permission from. That list is the same artifact: it is the judgment written down.

Over the next 90 days

Change one sentence about what you do. Not on a CV. Out loud, to whoever pays you. From “my job is relaying sell orders to securities exchanges or firm trading departments” to “I check what the software does and tell you what it means.” Your error list from this week is what makes that sentence true instead of a claim, so use it: show it once, to one person, inside the next ninety days. Same skills, priced as judgment rather than as typing.

Over the next 12 months

Walk toward the end of this job that answers for things, and get it recognised. Pick the one part of interviewing clients to determine clients' assets you are already best at, and spend the year making it formal: a qualification, a named responsibility, a specialism people ask for by name. Price it honestly: that is evenings, it is months rather than weeks, and the seats are competitive because everyone in your position is looking at the same door. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to brokers (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was finance and investment analysts and advisers: only about 10% of its durable work is work you already do and it pays 11.2% less. Your own job splits about 46/54: that share of the list sits in the top exposure band and the rest does not. On this evidence the honest move is inside the job rather than out of it. Become the person who owns “agree on buying or selling prices at optimal levels for clients”, and let the exposed end go.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

Finance and investment analysts and advisers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “discuss financial situations and planning with clients”. Across the whole of both lists that adds up to about 10% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 10% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on. It is a pay cut, in those words: £50,330 against your £56,689, 11.2% less (ASHE Table 14.7a, 2025 provisional (both)). Retraining to earn less is a decision, not advice.
Look at that job’s page anyway →
Financial accounts managers
Why it looked obvious: It came up as a near neighbour on the work AI is not taking: you already develop option strategies to maximise client investment returns, and their equivalent is to manage investment funds to maximise return on client investments. Across both published task lists that is about 8% of the durable work in that job.
Why I am not recommending it: Almost none of it is work you already do: about 8% of the durable side of that job. That is a different job, not a next step. It is a pay cut, in those words: £48,980 against your £56,689, 13.6% less (ASHE Table 14.7a, 2025 provisional (both)). Retraining to earn less is a decision, not advice.
Look at that job’s page anyway →
Pensions and insurance clerks and assistants
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “negotiate terms with policyholders or their brokers”. Across the whole of both lists that adds up to about 8% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 8% of the durable side of that job. That is a different job, not a next step. I will not move you off one melting floe onto another: 65% of its own task list already scores in the top exposure band (65/100 in this release), so the same software is eating it. It is a pay cut, in those words: £30,269 against your £56,689, 46.6% less (ASHE Table 14.7a, 2025 provisional (both)). Retraining to earn less is a decision, not advice.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 46% of its task weight, across 127 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
“It’s too late for me to become something else”
You are not starting from zero, and the page shows why: interviewing clients to determine clients' assets is work the software cannot do and you already do it. The move above is a repricing of what you know, not a new career. Nobody who has just left college has that.
“I should learn to code”
Almost certainly not. The value in your job is moving toward checking, deciding and answering for the output, not toward writing the software. A weekend of Python will not change your position; the error list from this week will.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which First-Line Supervisors of Non-Retail Sales Workers is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

The other groups this work is counted across:

Securities, Commodities, and Financial Services Sales Agents

In US official statistics this job is counted as First-Line Supervisors of Non-Retail Sales Workers and Securities, Commodities, and Financial Services Sales Agents. Pay is shown separately for each of those groups (medians cannot be averaged together), while the task list and the scores on this page are for this group only.

Your route through this

Where to go next, and what it costs

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
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No Space for this job, but one for what is happening to it

Nothing Collab365 runs is built for brokers, and we are not going to point you at the nearest one and call it a fit.

There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 46% of the work on this page is already inside what they can do.

Try The AI Authority free →

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

The AI Authority is a general community about working with AI, not a course for brokers. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.

Noted, and thank you. We’ll email you if a Space for brokers launches. Nothing else.

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No Space for brokers yet. Should there be one?

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

Collab365 launches new communities where the need is real. If one for brokers existed, with researched problems, courses and people in the same boat, would you want in?

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We use your email address for one thing: to tell you if a Space for brokers launches. We never sell it, never use it for unrelated marketing, and every email has a one-click unsubscribe. Our privacy policy has the full version.

This unlocks nothing. Every figure, every row and every step on this page is already yours, whether you fill this in or not.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace Brokers?: Not as a job, but it is already doing parts of the work. Across the 127 official task statements scored for Brokers (United Kingdom, SOC 3531), 46% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 56 out of 100 (range 50–62, band: partial). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “Brokers” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Conduct market research and analyse industry trends” (100/100, very high); “Monitor updates in tax and financial legislation to maintain legal compliance” (100/100, very high); “Consult financial media to understand current investment market trends” (100/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “Brokers” stay human?: About 35% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk” (7/100, minimal); “Build and maintain valuable relationships with clients to enhance business partnerships” (10/100, minimal); “Manage support staff to ensure efficient office operations” (13/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “Brokers” do about AI?: Start from the ledger rather than the headline: 46% of this job's weighted core work is exposed, and roughly 35% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for Brokers calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 127 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
One task scored differently between repeat runs, so its range on this page is wider. We would rather show the wobble than hide it.
6 rows are marked low confidence, so treat them as a ballpark rather than a fine measurement.
The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
10 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

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Using these figures?

Cite this

Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.