Will AI replace Debt, rent and other cash collectors?

Not as a job, but it is already doing parts of the work. Across the 108 official task statements scored for Debt, rent and other cash collectors (United Kingdom, SOC 7122), 30% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 39 out of 100 (range 34–45, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “Debt, rent and other cash collectors” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Post amounts paid to customer accounts” (93/100, very high); “Monitor customer accounts to ensure timely payment and adherence to credit terms” (93/100, very high); “Notify credit departments when customers fail to respond to collection attempts” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “Debt, rent and other cash collectors” stay human?

About 56% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Dismantle and reassemble machines or equipment using hand tools” (0/100, minimal); “Perform minor repairs or make adjustments to fruit machines, resolving problems such as machine tilts and coin jams” (0/100, minimal); “Balance and replenish cash machines (ATMs) following customer and company procedures” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “Debt, rent and other cash collectors” do about AI?

Start from the ledger rather than the headline: 30% of this job's weighted core work is exposed, and roughly 56% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for Debt, rent and other cash collectors calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 108 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK dataswitch to US

Debt, rent and other cash collectors

cleaning vending machines, explaining credit terms to customers and answering customers' questions about merchandise. If that's your week, this page is about your job.

The honest answer

AI is already taking a real slice of the routine work here: posting amounts paid to customer accounts. That is a slice of tasks, not of you.

Your move: what you can actually do about this ↓

Where the work sits, by task weight

shifting to AI: 30%
changing shape: 14%
staying human: 56%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 39 out of 100 (34–45 allowing for uncertainty): low exposure, across 108 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for debt, rent and other cash collectors is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-05. Read the full method.

That slice is not coming back; the core of the job, collecting payments from customers, stays yours. New tools, same person answering for it.

Your week, as this page understands it

Debt, rent and other cash collectors collect payments due or overdue from households and businesses and empty cash from prepayment meters or machines. The job title says “debt”, “rent” or “other cash collectors”: officially one job, several names. The real job is the part underneath: collecting payments from customers. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But debt, rent and other cash collectors is not one task. It is 108 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is collecting payments from customers, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 30%
changing shape: 14%
staying human: 56%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-05. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

54 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Shifting to AI

34 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Reviewing customer files to identify and select overdue accounts for collection
This is reading one thing and writing another: customer files in, a record out. That is the shape today's tools are built for.
importance 80 · 7122/01, 7122/02
Source: “Review customer files to identify and select overdue accounts for collection.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Picking out overdue accounts from customer records is exactly the sort of filtering systems do automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Posting amounts paid to customer accounts
This is reading one thing and writing another: amounts paid in, a record out. That is the shape today's tools are built for.
importance 70 · 7122/01, 7122/02
Source: “Post amounts paid to customer accounts.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Applying payments to the right account is routine ledger work systems do automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Answering customer questions regarding problems with their accounts
This is reading one thing and writing another: customer questions regarding problems in, a record out. That is the shape today's tools are built for.
importance 70 · 7122/01, 7122/02
Source: “Answer customer questions regarding problems with their accounts.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Account queries are answered from records and set rules, which software already does at scale.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Posting customer statements and correspondence related to discrepancies and outstanding unpaid items
This is reading one thing and writing another: customer statements in, a record out. That is the shape today's tools are built for.
importance 60 · 7122/01, 7122/02
Source: “Post customer statements and correspondence related to discrepancies and outstanding unpaid items.” (UK task statement)
How this row was scored
Exposure score: 61 out of 100 (54–68 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Statements and discrepancy letters generate themselves from the ledger; someone still has to get them into the post.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.

Changing shape

17 tasks

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Devising debt repayment plans that include payoff priorities and timelines
The software now makes the first pass at debt repayment plans, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 60 · 7122/01, 7122/02
Source: “Devise debt repayment plans that include payoff priorities and timelines.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Building a repayment plan is arithmetic and rules, but the firm giving it must be authorised to advise on debt.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Ordering merchandise repossession or service disconnection and turn over account records to solicitors
The software now makes the first pass at merchandise repossession, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 60 · 7122/01, 7122/02
Source: “Order merchandise repossession or service disconnection and turn over account records to solicitors.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: The paperwork is routine, but ordering repossession has legal consequences an authorised firm has to stand behind.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Calling out service engineers for more complicated repairs
The software now makes the first pass at service engineers, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 7122/05
Source: “Call out service engineers for more complicated repairs.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Deciding a fault is beyond you and raising the call-out is a routine scheduling and messaging step.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Staying human

57 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Collecting payments from customers
This work happens in the physical world: payments, in a real place. Software cannot follow it there.
importance 80 · 7122/01, 7122/02, 7122/04
Source: “Collect payments from customers.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The paperwork side is automated, but collecting from households usually means someone turning up at the door.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Calling customers to collect payment on overdue accounts
The rules require a named, qualified person to answer for customers, and that person cannot be a piece of software.
importance 80 · 7122/01, 7122/02
Source: “Call customers to collect payment on overdue accounts.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Automated calls exist, but chasing arrears is regulated and needs care with people who may be struggling.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Persuading customers to pay amounts due on credit accounts
The rules require a named, qualified person to answer for customers, and that person cannot be a piece of software.
importance 80 · 7122/01, 7122/02
Source: “Persuade customers to pay amounts due on credit accounts, damage claims, or dishonoured cheques, or to return merchandise.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Chasing payment is heavily regulated in Britain and depends on reading how a worried person responds.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.

Show the other 98 tasks

Monitoring customer accounts to ensure timely payment and adherence to credit terms
shifting to AI
This is reading one thing and writing another: customer accounts in, a record out. That is the shape today's tools are built for.
importance 80 · 7122/02
Source: “Monitor customer accounts to ensure timely payment and adherence to credit terms.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Watching accounts for late payment and breached terms is automatic monitoring software already performs.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Notifying credit departments when customers fail to respond to collection attempts
shifting to AI
This is reading one thing and writing another: credit departments in, a record out. That is the shape today's tools are built for.
importance 60 · 7122/02
Source: “Notify credit departments when customers fail to respond to collection attempts.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Flagging a non-responding account to the credit team follows a simple, fixed rule.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Creating and issuing invoices to clients
shifting to AI
This is reading one thing and writing another: invoices in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/02
Source: “Create and issue invoices to clients.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Raising and sending invoices from account records is standard billing software work with no in-person step.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining records related to retail and sales transactions
shifting to AI
This is reading one thing and writing another: records in, a record out. That is the shape today's tools are built for.
importance 60 · 7122/04
Source: “Maintain records related to retail and sales transactions.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping transaction records current is ordinary system work with no in-person element.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Forecasting levels of demand for services and products
shifting to AI
This is reading one thing and writing another: levels of demand in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/04
Source: “Forecast levels of demand for services and products.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Forecasting demand from past sales is a task computers already do better than most people.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Generating inventory reports to manage stock levels
shifting to AI
This is reading one thing and writing another: inventory reports in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/04
Source: “Generate inventory reports to manage stock levels.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pulling stock figures into a report is exactly what till and stock systems already do automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining records of requisitions to track supply requests and fulfilment
shifting to AI
This is reading one thing and writing another: records of requisitions in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/04
Source: “Maintain records of requisitions to track supply requests and fulfilment.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tracking requisitions is record-keeping that purchasing systems already do.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Recording customer orders in the sales database
shifting to AI
This is reading one thing and writing another: customer orders in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/04
Source: “Record customer orders in the sales database.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Typing orders into the sales system is routine keying that software already does straight from emails or order forms.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Recording details of purchases made by the company in the financial system
shifting to AI
This is reading one thing and writing another: details of purchases made in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/04
Source: “Record details of purchases made by the company in the financial system.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Entering purchases into the finance system is routine data work software handles well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reviewing sales records to prepare reports for finance departments
shifting to AI
This is reading one thing and writing another: sales records in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/04
Source: “Review sales records to prepare reports for finance departments.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Turning sales records into a finance report is straightforward work software already automates.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reading service manuals to find information needed to perform repairs
shifting to AI
This is reading one thing and writing another: service manuals in, a record out. That is the shape today's tools are built for.
importance 60 · 7122/05
Source: “Read service manuals to find information needed to perform repairs.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Finding the right answer in a service manual is exactly what search and document tools do best.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Removing records of deceased customers for account maintenance
shifting to AI
This is reading one thing and writing another: records of deceased customers in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/02
Source: “Remove records of deceased customers for account maintenance.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Closing records for people who have died is routine database maintenance, already done in bulk against death registers.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Drafting sales or service contracts for products or services
shifting to AI
This is reading one thing and writing another: sales in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/04
Source: “Draft sales or service contracts for products or services.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Standard contract drafting from a firm's own template is well within what document software produces.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Notifying repair personnel of major equipment problems
shifting to AI
This is reading one thing and writing another: repair personnel of major equipment problems in, a record out. That is the shape today's tools are built for.
importance 80 · 7122/05
Source: “Notify repair personnel of major equipment problems.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (72–86 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Raising a fault notification is a simple, routine message that systems already generate automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Maintaining accurate records
shifting to AI
This is reading one thing and writing another: accurate records in, a record out. That is the shape today's tools are built for.
importance 70 · 7122/01
Source: “Maintain accurate records.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping records accurate is routine screen work software does reliably.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining accurate records of customer communications
shifting to AI
This is reading one thing and writing another: accurate records of customer communications in, a record out. That is the shape today's tools are built for.
importance 80 · 7122/02
Source: “Maintain accurate records of customer communications, actions, and account status.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Logging customer contacts and account status is record-keeping that systems and AI already handle well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Writing and reviewing reports on debt recovery to track progress and outcomes
shifting to AI
This is reading one thing and writing another: reports in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/02
Source: “Write and review reports on debt recovery to track progress and outcomes.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Progress reports are written from case data already sitting in the system, though each case needs a sense-check.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Formulating pricing policies for merchandise based on profitability requirements
shifting to AI
This is reading one thing and writing another: policies in, a record out. That is the shape today's tools are built for.
importance 60 · 7122/04
Source: “Formulate pricing policies for merchandise based on profitability requirements.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Setting prices from cost and margin figures is calculation and analysis software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Preparing work schedules to optimise team productivity
shifting to AI
This is reading one thing and writing another: work schedules in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/04
Source: “Prepare work schedules to optimise team productivity.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Building a rota is a scheduling problem software solves, given the team's constraints.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Requisitioning necessary items for daily operations
shifting to AI
This is reading one thing and writing another: necessary items in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/04
Source: “Requisition necessary items for daily operations.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Requisitioning day-to-day items is routine paperwork driven by stock levels a system already knows.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Making arrangements for the removal of machinery requiring major repairs
shifting to AI
This is reading one thing and writing another: arrangements in, a record out. That is the shape today's tools are built for.
importance 50 · 7122/05
Source: “Make arrangements for the removal of machinery requiring major repairs.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Arranging transport and access for machinery removal is scheduling and coordination work.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Allocating and reconciling cash received from customers
shifting to AI
This is reading one thing and writing another: cash in, a record out. That is the shape today's tools are built for.
importance 60 · 7122/02
Source: “Allocate and reconcile cash received from customers.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Matching payments to accounts is routine software work, apart from handling and banking the physical cash.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Uploading collected information from handheld computers into office computers
shifting to AI
This is reading one thing and writing another: collected information in, a record out. That is the shape today's tools are built for.
importance 70 · 7122/03
Source: “Upload collected information from handheld computers into office computers.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Moving data from a handheld into office systems is exactly the kind of transfer software already does automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining maintenance and repairing records to ensure machine functionality and service continuity
shifting to AI
This is reading one thing and writing another: maintenance in, a record out. That is the shape today's tools are built for.
importance 75 · 7122/05
Source: “Maintain maintenance and repair records to ensure machine functionality and service continuity.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping service and repair records is form-filling that systems already fill in automatically from job data.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Logging money collected from merchandise distribution in the financial system
shifting to AI
This is reading one thing and writing another: money in, a record out. That is the shape today's tools are built for.
importance 70 · 7122/05
Source: “Log money collected from merchandise distribution in the financial system.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Logging cash takings into the finance system is routine data entry that software handles reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Recording details of merchandise distributed in the stock system
shifting to AI
This is reading one thing and writing another: details of merchandise in, a record out. That is the shape today's tools are built for.
importance 70 · 7122/05
Source: “Record details of merchandise distributed in the stock system.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Recording what stock went where is standard system entry that software already does from till and route data.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Responding to correspondence to address inquiries and requests
shifting to AI
This is reading one thing and writing another: correspondence in, a record out. That is the shape today's tools are built for.
importance 60 · 7122/02
Source: “Respond to correspondence to address inquiries and requests.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Drafting replies to routine enquiries is well-documented writing software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Answering customers' queries about services
shifting to AI
This is reading one thing and writing another: customers' queries in, a record out. That is the shape today's tools are built for.
importance 60 · 7122/03
Source: “Answer customers' queries about services.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Most service questions have documented answers that can be given automatically.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Managing customer enquiries and issues
shifting to AI
This is reading one thing and writing another: customer enquiries in, a record out. That is the shape today's tools are built for.
importance 60 · 7122/03
Source: “Manage customer enquiries and issues.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Routine enquiries and complaints follow familiar patterns, so software drafts good replies, with awkward cases passed to a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Notifying supervisors or appropriate departments of discrepancies or shortages
shifting to AI
This is reading one thing and writing another: supervisors in, a record out. That is the shape today's tools are built for.
importance 60 · 7122/05
Source: “Notify supervisors or appropriate departments of discrepancies or shortages.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Once a shortage is spotted, telling the right person is a quick, standard message that systems can generate.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Logging transaction information on forms or logs
changing shape
The software now makes the first pass at transaction information, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 65 · 7122/05
Source: “Log transaction information on forms or logs, and inform designated personnel of discrepancies.” (UK task statement)
How this row was scored
Exposure score: 59 out of 100 (52–66 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Logging transactions and flagging differences is routine record work, with a short conversation when something does not add up.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing operational feedback to management
changing shape
The software now makes the first pass at operational feedback, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 7122/05
Source: “Provide operational feedback to management.” (UK task statement)
How this row was scored
Exposure score: 57 out of 100 (50–64 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; mistakes that are cheap to catch.
The rating behind it: Writing up what you have seen on the round is ordinary reporting, though the useful detail is local knowledge.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Requesting court permission for property entry during legal proceedings
changing shape
The software now makes the first pass at court permission, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 70 · 7122/01
Source: “Request court permission for property entry during legal proceedings.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Preparing a court application is standard document work, though enforcement rules expect a certificated agent behind it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing credit applications and assessing creditworthiness using external sources of information
changing shape
The software now makes the first pass at credit applications, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 50 · 7122/02
Source: “Process credit applications and assess creditworthiness using external sources of information.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Credit scoring from outside data has long been automated, but the affordability decision must sit with an authorised firm.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reporting issues, meter irregularities, damaged equipment or access obstacles to service departments
changing shape
The software now makes the first pass at issues, meter irregularities, damaged equipment or access obstacles, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 7122/03
Source: “Report issues such as meter irregularities, damaged equipment, or access obstacles to service departments.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Once you have seen the problem, writing it up and passing it to the right team is routine reporting.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Updating client address and meter location information
changing shape
The software now makes the first pass at client address, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 7122/03
Source: “Update client address and meter location information.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Updating an address or meter location is a straightforward record change, though the detail comes from being on site.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Checking that advertisements and labels accurately describe the properties of the products
changing shape
The software now makes the first pass at advertisements, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 7122/04
Source: “Check that advertisements and labels accurately describe the properties of the products.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking claimed product details against the wording is a documentation job, with occasional need to look at the physical label.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Ordering specific replacement parts for equipment maintenance
changing shape
The software now makes the first pass at specific replacement parts, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 55 · 7122/05
Source: “Order specific replacement parts for equipment maintenance.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Identifying and ordering the right replacement part is catalogue and paperwork work.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Allocating work to staff to maximise productivity and resource
changing shape
The software now makes the first pass at work, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 60 · 7122/04
Source: “Allocate work to staff to maximise productivity and resource use.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Allocating work against skills and capacity is scheduling that software handles well, though people need to accept it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Placing special orders for desired items to meet customer requests
changing shape
The software now makes the first pass at special orders, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 7122/04
Source: “Place special orders for desired items to meet customer requests.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Placing an order into a supplier system is a routine, well-documented transaction.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Calculating sales prices and total purchase amounts for transactions
changing shape
The software now makes the first pass at sales prices, but part of it still happens in the physical world. So the job becomes checking and deciding rather than producing.
importance 60 · 7122/04
Source: “Calculate sales prices and total purchase amounts for transactions.” (UK task statement)
How this row was scored
Exposure score: 50 out of 100 (46–54 allowing for uncertainty): partial exposure, high confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Working out prices and totals is straightforward arithmetic already done by tills and software.
The five ratings: output a model can produce 4/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Identifying opportunities to improve credit management practices and implement changes
changing shape
The software now makes the first pass at opportunities, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 7122/02
Source: “Identify opportunities to improve credit management practices and implement changes.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Ideas for better collections come easily; knowing which will work here needs local judgement.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Planning and coordinating advertising campaigns and sales promotions
changing shape
The software now makes the first pass at campaigns, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 7122/04
Source: “Plan and coordinate advertising campaigns and sales promotions.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Plans draft easily, but coordinating a live campaign means working with several teams.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Arranging the sale of items at auction
changing shape
The software now makes the first pass at the sale of items, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 7122/01
Source: “Arrange the sale of items at auction.” (UK task statement)
How this row was scored
Exposure score: 42 out of 100 (35–49 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking, cataloguing and listing lots is routine admin, but the goods still have to be handled and delivered.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Explaining credit terms to customers
staying human
The rules require a named, qualified person to answer for credit terms, and that person cannot be a piece of software.
importance 70 · 7122/02
Source: “Explain credit terms to customers.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Credit terms are standard text, but explaining them to someone in debt is regulated and a person must answer for it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Presenting loan and repayment schedules to customers
staying human
The rules require a named, qualified person to answer for loan, and that person cannot be a piece of software.
importance 60 · 7122/02
Source: “Present loan and repayment schedules to customers.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: The schedules are simple arithmetic, but credit rules mean an authorised firm and person must put them to the customer.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Verifying readings where consumption appears abnormal and recording possible reasons for fluctuations
staying human
This work happens in the physical world: readings, in a real place. Software cannot follow it there.
importance 80 · 7122/03
Source: “Verify readings where consumption appears abnormal and record possible reasons for fluctuations.” (UK task statement)
How this row was scored
Exposure score: 38 out of 100 (31–45 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Spotting odd consumption is straightforward data work, but confirming the cause often means going back to the property.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Granting extensions of credit on overdue accounts
staying human
The rules require a named, qualified person to answer for extensions of credit, and that person cannot be a piece of software.
importance 80 · 7122/02
Source: “Grant extensions of credit on overdue accounts.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Granting more time on a credit account falls under consumer credit rules, so an authorised person must decide.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Implementing departmental policies and procedures
staying human
The ratings behind this row put departmental policies well outside what today's tools can do on their own.
importance 50 · 7122/04
Source: “Implement departmental policies and procedures.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Software can write the procedure, but getting a team to actually follow it takes a manager.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Recommending personnel actions, such as promotions, transfers and dismissals
staying human
The ratings behind this row put personnel actions well outside what today's tools can do on their own.
importance 50 · 7122/04
Source: “Recommend personnel actions, such as promotions, transfers, and dismissals.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Software drafts the recommendation, but the call depends on knowing the individual's record and conduct first hand.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Supervising stock management and cash receipt reconciliation
staying human
The ratings behind this row put stock management well outside what today's tools can do on their own.
importance 50 · 7122/04
Source: “Supervise stock management and cash receipt reconciliation.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reconciling cash received is routine software work; overseeing how it is handled still needs a person.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Answering customers' questions about merchandise
staying human
This work happens in the physical world: customers' questions, in a real place. Software cannot follow it there.
importance 70 · 7122/04
Source: “Answer customers' questions about merchandise.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Product questions have documented answers, and chat tools already handle many of them.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Recommending products based on customer needs and desires
staying human
This work happens in the physical world: products, in a real place. Software cannot follow it there.
importance 60 · 7122/04
Source: “Recommend products based on customer needs and desires.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Recommending products from stated preferences is exactly what online recommendation tools already do well.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Developing strategies to promote business with company officials
staying human
The value here is that a specific person handles strategies and stands behind it. That is earned, not computed.
importance 50 · 7122/04
Source: “Develop strategies to promote business with company officials.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Winning support from company officials depends on relationships.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Negotiating repayment plans with debtors
staying human
The rules require a named, qualified person to answer for repayment plans, and that person cannot be a piece of software.
importance 70 · 7122/01, 7122/02
Source: “Negotiate repayment plans with debtors.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Repayment maths is easy, but agreeing a plan is regulated and depends on a live conversation with the debtor.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Negotiating with customers to identify mutually acceptable solutions to credit and debt issues within organizational and compliance guidelines
staying human
The rules require a named, qualified person to answer for customers, and that person cannot be a piece of software.
importance 70 · 7122/02
Source: “Negotiate with customers to identify mutually acceptable solutions to credit and debt issues within organizational and compliance guidelines.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Options can be worked out automatically, but agreeing them is a regulated conversation the firm answers for.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Providing debt support and recommending write-offs
staying human
The rules require a named, qualified person to answer for debt support, and that person cannot be a piece of software.
importance 60 · 7122/02
Source: “Provide debt support and recommend write-offs when necessary.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Supporting someone in debt is regulated advice, and it works only if the person trusts who they are talking to.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Supervising staff in their daily tasks to ensure efficiency and compliance
staying human
The value here is that a specific person handles staff and stands behind it. That is earned, not computed.
importance 60 · 7122/04
Source: “Supervise staff in their daily tasks to ensure efficiency and compliance.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Task lists and checks can be automated, but day-to-day supervision means being with the team.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Advising clients on resolving their financial issues
staying human
The rules require a named, qualified person to answer for clients, and that person cannot be a piece of software.
importance 60 · 7122/01
Source: “Advise clients on resolving their financial issues.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Debt advice is regulated in Britain, and people act on it only when they trust the person giving it.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Estimating and quoting trade-in allowances
staying human
This work happens in the physical world: trade-in allowances, in a real place. Software cannot follow it there.
importance 70 · 7122/04
Source: “Estimate and quote trade-in allowances.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Guide prices for trade-ins are published data, but judging the condition of the item in front of you needs eyes on it.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Monitoring the quality of the service to customers
staying human
This work happens in the physical world: the quality of the service, in a real place. Software cannot follow it there.
importance 60 · 7122/04
Source: “Monitor the quality of the service to customers.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Some service quality shows up in data, but much of it is seen by walking the floor.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Hiring items to customers
staying human
This work happens in the physical world: items, in a real place. Software cannot follow it there.
importance 50 · 7122/04
Source: “Hire items to customers.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The paperwork is easy to automate, but handing over the actual equipment needs someone at the counter.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Training personnel in sales or marketing establishments
staying human
This work happens in the physical world: personnel, in a real place. Software cannot follow it there.
importance 50 · 7122/04
Source: “Train personnel in sales or marketing establishments.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Training shop staff is mostly done alongside them, though written and online material covers the basics.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Tracing delinquent customers to new addresses by enquiring at post offices
staying human
This work happens in the physical world: delinquent customers, in a real place. Software cannot follow it there.
importance 70 · 7122/02
Source: “Trace delinquent customers to new addresses by enquiring at post offices, telephone companies, credit bureaus, or questioning neighbours.” (UK task statement)
How this row was scored
Exposure score: 19 out of 100 (12–26 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Database searches are automated, but tracing someone often ends with knocking on doors and asking around.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Entering meter data into route books or hand-held computers
staying human
This work happens in the physical world: meter data, in a real place. Software cannot follow it there.
importance 90 · 7122/03
Source: “Enter meter data into route books or hand-held computers.” (UK task statement)
How this row was scored
Exposure score: 19 out of 100 (12–26 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: A phone camera and text recognition can log the reading, but someone still has to walk to the meter.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Directing employees in sales and specific service tasks
staying human
The value here is that a specific person handles employees and stands behind it. That is earned, not computed.
importance 60 · 7122/04
Source: “Direct employees in sales and specific service tasks.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Directing staff day to day depends on the manager's standing with them.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Examining merchandise to identify items
staying human
This work happens in the physical world: merchandise, in a real place. Software cannot follow it there.
importance 60 · 7122/04
Source: “Examine merchandise to identify items to be reordered or replenished.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Reorder levels can be calculated, but looking over the merchandise means being there.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Balancing cash drawers and making deposits
staying human
This work happens in the physical world: cash drawers, in a real place. Software cannot follow it there.
importance 50 · 7122/04
Source: “Balance cash drawers and make deposits.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (10–18 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The arithmetic is trivial for software, but counting the drawer and banking takings is physical.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing sales, exchanges and refunds in accordance with business policy
staying human
This work happens in the physical world: sales, exchanges and refunds, in a real place. Software cannot follow it there.
importance 60 · 7122/04
Source: “Process sales, exchanges, and refunds in accordance with business policy.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The policy is easy to apply on paper, but transactions happen at the till with the customer.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Advising customers on merchandise selection
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 70 · 7122/04
Source: “Advise customers on merchandise selection.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Product knowledge is easy to look up, but the advice is given in person as the customer browses.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assisting customers with purchases and inquiries in a retail environment
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 60 · 7122/04
Source: “Assist customers with purchases and inquiries in a retail environment.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Answers are easy to supply, but the help itself is given face to face in the shop.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Processing card and cash payments
staying human
This work happens in the physical world: card, in a real place. Software cannot follow it there.
importance 60 · 7122/04
Source: “Process card and cash payments.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (5–13 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Handling cash and cards at the till is physical work at a counter.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Assisting customers in finding product locations
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 60 · 7122/04
Source: “Assist customers in finding product locations.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (3–11 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Pointing a customer to the right aisle happens on the shop floor, with the assistant walking them there.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Selling various merchandise items to retail customers
staying human
This work happens in the physical world: various merchandise items, in a real place. Software cannot follow it there.
importance 60 · 7122/04
Source: “Sell various merchandise items to retail customers.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Serving customers on the shop floor means being there with them.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Inspecting machines to ensure they are working safely
staying human
This work happens in the physical world: machines, in a real place. Software cannot follow it there.
importance 80 · 7122/05
Source: “Inspect machines to ensure they are working safely.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Checking that a machine is working safely means looking at it and touching it on site.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Serving legal documents to relevant parties in court proceedings
staying human
This work happens in the physical world: legal documents, in a real place. Software cannot follow it there.
importance 90 · 7122/01
Source: “Serve legal documents to relevant parties in court proceedings.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Serving documents usually means handing them to the right person and being able to prove you did.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Greeting customers and promoting products in a retail setting
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 60 · 7122/04
Source: “Greet customers and promote products in a retail setting.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (2–10 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Greeting shoppers and talking up products happens face to face in the shop.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Operating machines according to technical specifications
staying human
This work happens in the physical world: machines, in a real place. Software cannot follow it there.
importance 50 · 7122/05
Source: “Operate machines according to technical specifications.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (2–10 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Running a machine to specification is physical operation on the shop floor.
The five ratings: output a model can produce 0/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Visiting individuals who owe money to request payment
staying human
This work happens in the physical world: individuals who owe money, in a real place. Software cannot follow it there.
importance 90 · 7122/01
Source: “Visit individuals who owe money to request payment.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Calling at someone’s door to ask for payment needs a person physically standing there.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Reading gas meters to record the amounts of gas
staying human
This work happens in the physical world: gas meters, in a real place. Software cannot follow it there.
importance 90 · 7122/03
Source: “Read gas meters to record the amounts of gas received and dispensed.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Reading a gas meter means physically standing in front of it.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Connecting and disconnecting utility services as required at specific locations
staying human
This work happens in the physical world: utility services, in a real place. Software cannot follow it there.
importance 80 · 7122/03
Source: “Connect and disconnect utility services as required at specific locations.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Connecting and disconnecting utilities is physical work at the property.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Inspecting meters for unauthorised connections
staying human
This work happens in the physical world: meters, in a real place. Software cannot follow it there.
importance 80 · 7122/03
Source: “Inspect meters for unauthorised connections, defects, and damage, such as broken seals.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Checking a meter for damage or tampering means looking at and handling the actual unit.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Returning route books or handheld computers to business offices for data compilation
staying human
This work happens in the physical world: route books, in a real place. Software cannot follow it there.
importance 80 · 7122/03
Source: “Return route books or handheld computers to business offices for data compilation.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Taking books or devices back to the office is a physical errand.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Carrying out preventative maintenance or minor repairs on meters
staying human
This work happens in the physical world: preventative maintenance, in a real place. Software cannot follow it there.
importance 70 · 7122/03
Source: “Carry out preventative maintenance or minor repairs on meters.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Servicing or repairing a meter is hands-on work at the meter itself.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Conducting stocktakes to verify supply levels in retail and service environments
staying human
This work happens in the physical world: stocktakes, in a real place. Software cannot follow it there.
importance 50 · 7122/04
Source: “Conduct stocktakes to verify supply levels in retail and service environments.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Counting stock on shelves is done by walking the shop with a scanner.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Opening and closing cash registers
staying human
This work happens in the physical world: cash registers, in a real place. Software cannot follow it there.
importance 50 · 7122/04
Source: “Open and close cash registers, performing tasks such as counting money and separating charge slips, coupons, and vouchers.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Counting cash and cashing up the till is hands-on work.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Cleaning vending machines
staying human
This work happens in the physical world: machines, in a real place. Software cannot follow it there.
importance 95 · 7122/05
Source: “Clean vending machines.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Cleaning a vending machine is manual work done at the machine.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Filling machines with products, ingredients, money and other supplies
staying human
This work happens in the physical world: machines, in a real place. Software cannot follow it there.
importance 95 · 7122/05
Source: “Fill machines with products, ingredients, money, and other supplies.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Loading products, ingredients and coins into a machine has to be done by hand.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Refilling vending machines and removing old stock
staying human
This work happens in the physical world: machines, in a real place. Software cannot follow it there.
importance 95 · 7122/05
Source: “Refill vending machines and remove old stock.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Restocking and clearing old stock means opening the machine and handling the goods.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Carrying out minor repairs to vending machines
staying human
This work happens in the physical world: minor repairs, in a real place. Software cannot follow it there.
importance 90 · 7122/05
Source: “Carry out minor repairs to vending machines.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Fixing a vending machine means working on it with your hands.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Collecting cash from machines and returning it to the base office
staying human
This work happens in the physical world: cash, in a real place. Software cannot follow it there.
importance 90 · 7122/05
Source: “Collect cash from machines and return it to the base office.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Emptying cash from machines and carrying it back is physical work with real money.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Collecting coins and notes from machines to manage cash flow
staying human
This work happens in the physical world: coins, in a real place. Software cannot follow it there.
importance 90 · 7122/05
Source: “Collect coins and notes from machines to manage cash flow.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Coins and notes have to be physically taken out of the machine.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Cleaning and oiling machines to maintain operational efficiency
staying human
This work happens in the physical world: machines, in a real place. Software cannot follow it there.
importance 85 · 7122/05
Source: “Clean and oil machines to maintain operational efficiency.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Cleaning and oiling machines is physical maintenance work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Fixing minor equipment problems, such as jams
staying human
This work happens in the physical world: minor equipment problems, in a real place. Software cannot follow it there.
importance 85 · 7122/05
Source: “Fix minor equipment problems, such as jams.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Clearing jams and small faults means physically reaching into the equipment.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Conducting operational tests on machinery to verify proper functioning
staying human
This work happens in the physical world: operational tests, in a real place. Software cannot follow it there.
importance 75 · 7122/05
Source: “Conduct operational tests on machinery to verify proper functioning.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Running a machine to check it works properly is done standing at the machine.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Balancing and replenishing cash machines
staying human
This work happens in the physical world: cash machines, in a real place. Software cannot follow it there.
importance 70 · 7122/05
Source: “Balance and replenish cash machines (ATMs) following customer and company procedures.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Balancing and refilling a cash machine means opening it and handling cassettes of notes on site.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Performing minor repairs or making adjustments to fruit machines
staying human
This work happens in the physical world: minor repairs, in a real place. Software cannot follow it there.
importance 70 · 7122/05
Source: “Perform minor repairs or make adjustments to fruit machines, resolving problems such as machine tilts and coin jams.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Clearing coin jams and machine tilts means opening the machine and working inside it.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Dismantling and reassembling machines or equipment using hand tools
staying human
This work happens in the physical world: machines, in a real place. Software cannot follow it there.
importance 60 · 7122/05
Source: “Dismantle and reassemble machines or equipment using hand tools.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Stripping and rebuilding machines is hands-on work with tools.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

What this job pays, and how many people do it

Median pay: £29,100a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 15,500in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: amounts paid in, a record out. The rows above are exactly that shape: posting amounts paid to customer accounts and reviewing customer files to identify and select overdue accounts. What it cannot do is be there in the room, and that is still where payments get done. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

Your week is splitting in two, and which half fills it is the whole question. Posting amounts paid to customer accounts is going; collecting payments from customers is not.

So, given all that: 30% of this job's task weight sits in rows the software is already learning, 14% in rows that change shape rather than disappear, and 56% in rows it is nowhere near. That is the position, measured across 108 scored tasks. It is not a forecast about you.

The occupation is an average and you are not, so the first job below is finding out where your own week actually sits.

This week: one thing

Print the task ledger above and put your own hours next to each row. Roughly, in pen, in one sitting. Then look at which group your hours actually pile up in. Twenty minutes, this week.

What you end up holding: your own week, on one page, sorted into what is shifting and what is not
How long it takes: about twenty minutes

If printing it isn’t practical: Read the rows off this page and write the same list on the back of an envelope. Same twenty minutes, same page, and it works just as well said out loud to someone who knows the job. The point is your hours next to the rows, not the paper it is on.

Over the next 90 days

Volunteer toward the durable end, visibly. Over the next ninety days put your hand up for the work in the bottom group (collecting payments from customers) and let people see you doing it. Not a new project: the same job, with your mix deliberately tilted. The point is that when the rota or the reorganisation comes, the version of you people picture is the one doing the part that stays.

Over the next 12 months

Claim a specialism at the durable end and let the other end go. Over a year, deliberately become the person who handles collecting payments from customers, and deliberately stop being the first choice for the rows in the top group. That trade costs something, because the exposed work is often the comfortable work. Decide it on purpose rather than by drift. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to debt, rent and other cash collectors (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was credit controllers: only about 14% of its durable work is work you already do. And on the numbers you do not need one. This job scores 39/100 here, with only 30% of the task list in the top band, and “clean vending machines” is not work that hands over cleanly. None of them beats deepening what you already have.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

Credit controllers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “call customers to collect payment on overdue accounts”. Across the whole of both lists that adds up to about 14% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 14% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on.
Look at that job’s page anyway →
Financial administrative occupations n.e.c.
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “advise clients on resolving their financial issues”. Across the whole of both lists that adds up to about 6% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 6% of the durable side of that job. That is a different job, not a next step. I will not move you off one melting floe onto another: 58% of its own task list already scores in the top exposure band (62/100 in this release), so the same software is eating it.
Look at that job’s page anyway →
Vehicle and parts salespersons and advisers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “advise customers on merchandise selection”. Across the whole of both lists that adds up to about 5% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 5% of the durable side of that job. That is a different job, not a next step.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 30% of its task weight, across 108 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The whole-job doom story
Nothing on this page says this job ends. It says the mix inside it moves. Half the rows above are unchanged or changing shape, and the plan is about which half your week sits in. That is a very different problem, and a solvable one.
Panic-buying a course
Do the twenty-minute sorting exercise first. Most people who buy a course before they have done it buy the wrong one, and the free services listed below will tell you the same thing without charging for it.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which Fundraisers is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

The other groups this work is counted across:

In US official statistics this job is counted as Fundraisers, Bill and Account Collectors, Meter Readers, Utilities and Coin, Vending, and Amusement Machine Servicers and Repairers. Pay is shown separately for each of those groups (medians cannot be averaged together), while the task list and the scores on this page are for this group only.

Your route through this

Where to go next, and what it costs

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Skills Bootcamps
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
- Skills Bootcamps - what they are and who can do them (DfE, Skills for Careers)
- Skills Bootcamps - JobHelp (DWP)
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
- Skills Development Scotland
In Wales:
Careers Wales
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded

No Space for this job, but one for what is happening to it

Nothing Collab365 runs is built for debt / rent / other cash collectors, and we are not going to point you at the nearest one and call it a fit.

There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 30% of the work on this page is already inside what they can do.

Try The AI Authority free →

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

The AI Authority is a general community about working with AI, not a course for debt / rent / other cash collectors. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.

Noted, and thank you. We’ll email you if a Space for debt / rent / other cash collectors launches. Nothing else.

That did not look like an email address, so nothing was saved. Have another go below.

We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.

No Space for debt / rent / other cash collectors yet. Should there be one?

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

Collab365 launches new communities where the need is real. If one for debt / rent / other cash collectors existed, with researched problems, courses and people in the same boat, would you want in?

Your email

We use your email address for one thing: to tell you if a Space for debt / rent / other cash collectors launches. We never sell it, never use it for unrelated marketing, and every email has a one-click unsubscribe. Our privacy policy has the full version.

This unlocks nothing. Every figure, every row and every step on this page is already yours, whether you fill this in or not.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace Debt, rent and other cash collectors?: Not as a job, but it is already doing parts of the work. Across the 108 official task statements scored for Debt, rent and other cash collectors (United Kingdom, SOC 7122), 30% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 39 out of 100 (range 34–45, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “Debt, rent and other cash collectors” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Post amounts paid to customer accounts” (93/100, very high); “Monitor customer accounts to ensure timely payment and adherence to credit terms” (93/100, very high); “Notify credit departments when customers fail to respond to collection attempts” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “Debt, rent and other cash collectors” stay human?: About 56% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Dismantle and reassemble machines or equipment using hand tools” (0/100, minimal); “Perform minor repairs or make adjustments to fruit machines, resolving problems such as machine tilts and coin jams” (0/100, minimal); “Balance and replenish cash machines (ATMs) following customer and company procedures” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “Debt, rent and other cash collectors” do about AI?: Start from the ledger rather than the headline: 30% of this job's weighted core work is exposed, and roughly 56% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for Debt, rent and other cash collectors calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 108 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
54 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

How we score a job Download this release Look up another job

Using these figures?

Cite this

Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.