UK dataswitch to US
Sales related occupations n.e.c.
explaining products, services and prices and answering customer queries, taking customer orders over the phone for vehicle parts or equipment hire and selecting solar energy products for customers based on requirements and site conditions. If that's your week, this page is about your job.
The honest answer
This job is splitting in two: maintaining records of purchases and sales transactions is work AI now does quickly and cheaply, and identifying customer needs and offering suitable services and products is work it can't touch.
Your move: what a sales related occupations n.e.c. can actually do about this ↓
Which half fills your week decides your exposure. The ledger below shows which rows you can move toward.
Your week, as this page understands it
Job holders in this unit group perform a variety of sales occupations not elsewhere classified in minor group 712: Sales Related Occupations. The job title says “sales related occupations n.e.c.”. The real job is the part underneath: identifying customer needs and offering suitable services and products. That is the thing someone has to be right about.
The exposed part of this job is specific, and we won’t pretend it is coming back. But sales related occupations n.e.c. is not one task. It is 78 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is identifying customer needs and offering suitable services and products, and the ledger below shows exactly why.
Where the work sits, by task weight
- shifting to AI
- 36%
- changing shape
- 13%
- staying human
- 51%
These bars are tasks changing hands, not people being counted out. The ledger below shows which.
Whole-job exposure score 42 out of 100 (37–48 allowing for uncertainty): partial exposure, across 78 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.
How we know this
What is measured: Every published task statement for sales related occupations n.e.c. is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.
How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.
Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.
Your job, task by task
These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.
- 21 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
- Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.
Shifting to AI
29 tasksTasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.
Explaining products, services and prices and answering customer queries
This is reading one thing and writing another: products, services and prices and answering customer queries in, a record out. That is the shape today's tools are built for.
importance 95 · 7129/01Source: “Explain products, services, and prices, and answer customer queries.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Product and price explanations are documented and already handled well by automated help.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Completing contract documentation for on-hire and off-hires
This is reading one thing and writing another: contract documentation in, a record out. That is the shape today's tools are built for.
importance 90 · 7129/02Source: “Complete contract documentation for on-hire and off-hires.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Filling in standard hire contracts from known details is routine document work software handles well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Creating customised energy management packages to satisfy customer needs
This is reading one thing and writing another: customised energy management packages in, a record out. That is the shape today's tools are built for.
importance 90 · 7129/03Source: “Create customised energy management packages to satisfy customer needs.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Putting together a tailored energy package from customer usage data is largely calculation and document work.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Preparing presentations to educate potential solar customers
This is reading one thing and writing another: presentations in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/03Source: “Prepare presentations to educate potential solar customers.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Customer education slide packs draw on widely published material and are quick to produce automatically.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Changing shape
10 tasksTasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.
Arranging The Timely Delivery And Collection Of Equipment
The software now makes the first pass at the timely delivery, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 90 · 7129/02Source: “Arrange The Timely Delivery And Collection Of Equipment, Considering Vehicle Type, Site Accessibility And Health & Safety Requirements.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (52–60 allowing for uncertainty): partial exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Scheduling deliveries around vehicles, access and safety rules is planning work done at a desk.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Contacting prospective customers to present information and explain available services
The software now makes the first pass at prospective customers, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 90 · 7129/01Source: “Contact prospective customers to present information and explain available services.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Outreach messages and calls are easy to generate, but winning interest still depends on how a person comes across.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Calculating potential solar resources for a site considering climate
The software now makes the first pass at potential solar resources, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 85 · 7129/03Source: “Calculate potential solar resources for a site considering climate, shading, and roof orientation.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (52–60 allowing for uncertainty): partial exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out solar potential from climate, shading and roof angles is calculation software already does.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Staying human
39 tasksTasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.
Identifying customer needs and offering suitable services and products
This work happens in the physical world: customer needs, in a real place. Software cannot follow it there.
importance 90 · 7129/01, 7129/02Source: “Identify customer needs and offer suitable services and products.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Working out what a shopper wants usually happens face to face, though online tools already suggest products well.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Demonstrating use of products to customers to highlight benefits
This work happens in the physical world: use of products, in a real place. Software cannot follow it there.
importance 95 · 7129/01Source: “Demonstrate use of products to customers to highlight benefits.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Videos and guides cover some of this, but showing a customer in person still needs hands and presence.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Conducting practical demonstrations to showcase product features
This work happens in the physical world: practical demonstrations, in a real place. Software cannot follow it there.
importance 95 · 7129/01Source: “Conduct practical demonstrations to showcase product features.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Showing a product working means handling it in front of people, which software cannot do for you.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Show the other 68 tasks
Writing articles or leaflets to promote products to potential customers
shifting to AIThis is reading one thing and writing another: articles in, a record out. That is the shape today's tools are built for.
importance 70 · 7129/01Source: “Write articles or leaflets to promote products to potential customers.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Promotional articles and leaflets are exactly the kind of writing software now produces to a publishable standard.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining records of purchases and sales transactions
shifting to AIThis is reading one thing and writing another: records of purchases in, a record out. That is the shape today's tools are built for.
importance 80 · 7129/02Source: “Maintain records of purchases and sales transactions.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping purchase and sales records is routine bookkeeping that software already does end to end.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Updating client records to maintain accurate documentation
shifting to AIThis is reading one thing and writing another: client records in, a record out. That is the shape today's tools are built for.
importance 70 · 7129/03Source: “Update client records to maintain accurate documentation.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Updating customer records is routine data work that systems handle automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Verifying that all paperwork is accurately
shifting to AIThis is reading one thing and writing another: all paperwork in, a record out. That is the shape today's tools are built for.
importance 70 · 7129/03Source: “Verify that all paperwork is accurately completed.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking forms for completeness and accuracy is exactly the kind of checking software does tirelessly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Updating hire records regularly to reflect current transactions and returns
shifting to AIThis is reading one thing and writing another: hire records in, a record out. That is the shape today's tools are built for.
importance 60 · 7129/03Source: “Update hire records regularly to reflect current transactions and returns.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping hire records current is routine data entry that systems do continuously.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Researching products to prepare for demonstrations
shifting to AIThis is reading one thing and writing another: products in, a record out. That is the shape today's tools are built for.
importance 80 · 7129/01Source: “Research products to prepare for demonstrations.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reading up on a product before demonstrating it is desk research over widely published material.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Processing damage agreement and notification documents for hire services
shifting to AIThis is reading one thing and writing another: damage agreement in, a record out. That is the shape today's tools are built for.
importance 80 · 7129/02Source: “Process damage agreement and notification documents for hire services.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Damage agreements and notifications are standard forms that can be filled in automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing clientele by generating lists of prospective clients
shifting to AIThis is reading one thing and writing another: clientele in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/01Source: “Develop clientele by generating lists of prospective clients.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Building prospect lists from data sources is one of the things software does fastest and most thoroughly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Responding to customer enquiries
shifting to AIThis is reading one thing and writing another: customer enquiries in, a record out. That is the shape today's tools are built for.
importance 75 · 7129/03Source: “Respond to customer enquiries.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering customer questions from known information is something software already does at speed and scale.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Accepting bookings for rentals
shifting to AIThis is reading one thing and writing another: bookings in, a record out. That is the shape today's tools are built for.
importance 60 · 7129/03Source: “Accept bookings for rentals.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Rental bookings are already largely taken by online systems without anyone in the middle.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Answering questions from customers about prices and which vehicles are available
shifting to AIThis is reading one thing and writing another: questions in, a record out. That is the shape today's tools are built for.
importance 60 · 7129/03Source: “Answer questions from customers about prices and which vehicles are available.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Price and availability questions are answered straight from the booking system.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing rental quotes to customers for energy equipment
shifting to AIThis is reading one thing and writing another: rental quotes in, a record out. That is the shape today's tools are built for.
importance 60 · 7129/03Source: “Provide rental quotes to customers for energy equipment.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Quotes are calculated from a rate card and equipment list, which is straightforward automation.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Following organizational processes in relation to hire insurance and hire equipment damage
shifting to AIThis is reading one thing and writing another: organizational processes in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/02Source: “Follow organizational processes in relation to hire insurance and hire equipment damage, theft and loss.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Following set insurance and damage procedures is rule-following paperwork that software handles reliably.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Preparing quotes for solar installation projects
shifting to AIThis is reading one thing and writing another: quotes in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/03Source: “Prepare quotes for solar installation projects.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Quoting from a survey and a price list is calculation and document work.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining records of sales transactions during promotions
shifting to AIThis is reading one thing and writing another: records of sales transactions during promotions in, a record out. That is the shape today's tools are built for.
importance 80 · 7129/01Source: “Maintain records of sales transactions during promotions.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Logging sales as they happen is routine data entry, though someone has to be at the stand.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Keeping a record of hired equipment items
shifting to AIThis is reading one thing and writing another: a record of hired equipment items in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/02Source: “Keep a record of hired equipment items.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping a list of what is out on hire is routine record-keeping, though items change hands in person.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing payments to complete transactions
shifting to AIThis is reading one thing and writing another: payments in, a record out. That is the shape today's tools are built for.
importance 70 · 7129/03Source: “Process payments to complete transactions.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Taking a payment through to settlement is what payment systems are built to do, with occasional in-person handling.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing requisitions, orders and on-hire and off-hires, ensuring all legal, health & safety requirements have been met
shifting to AIThis is reading one thing and writing another: requisitions, orders in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/02Source: “Process requisitions, orders and on-hire and off-hires, ensuring all legal, health & safety requirements have been met.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Processing hire orders against legal and safety checklists is structured paperwork software handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Drafting proposals for solar energy solutions
shifting to AIThis is reading one thing and writing another: proposals in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/03Source: “Draft proposals for solar energy solutions.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Solar proposals follow a standard shape, though a qualified installer still signs off the technical detail.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Learning about competitors' products or consumers' interests or concerns to answer questions or provide more complete information
shifting to AIThis is reading one thing and writing another: competitors' products in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/01Source: “Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reading up on competitors and customer concerns is research software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Tailoring the message for the audience
shifting to AIThis is reading one thing and writing another: the message in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/01Source: “Tailor the message for the audience.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Rewriting the same message for different audiences is something language software is genuinely good at.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Conveying transport requirements, locations, delivery times and potential restrictions to drivers and hauliers
shifting to AIThis is reading one thing and writing another: transport requirements, locations, delivery times and potential restrictions in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/02Source: “Convey transport requirements including locations, delivery times and potential restrictions to drivers and hauliers.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Passing on delivery locations, timings and restrictions is routine coordination that systems already do well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Taking customer orders over the phone for vehicle parts or equipment hire
shifting to AIThis is reading one thing and writing another: customer orders over the phone in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/02Source: “Take customer orders over the phone for vehicle parts or equipment hire.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Taking orders over the phone is routine and increasingly handled by ordering systems.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing callers with accurate information and assistance
shifting to AIThis is reading one thing and writing another: callers in, a record out. That is the shape today's tools are built for.
importance 80 · 7129/02Source: “Provide callers with accurate information and assistance.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Giving callers accurate information is answerable from records, which AI can search instantly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Selecting solar energy products for customers based on requirements and site conditions
shifting to AIThis is reading one thing and writing another: solar energy products in, a record out. That is the shape today's tools are built for.
importance 85 · 7129/03Source: “Select solar energy products for customers based on requirements and site conditions.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Product selection follows documented specifications, though customers weigh the advice of the person recommending it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Developing sales plans to introduce products in new markets
changing shapeThe software now makes the first pass at sales plans, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 7129/03Source: “Develop sales plans to introduce products in new markets.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Sales plans for new markets can be drafted from research, though the commercial calls still need reworking by a person.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Recommending product or service improvements to employers
changing shapeThe software now makes the first pass at product, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 7129/01Source: “Recommend product or service improvements to employers.” (UK task statement)
How this row was scored
Exposure score: 57 out of 100 (50–64 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; mistakes that are cheap to catch.
The rating behind it: Writing up improvement suggestions is straightforward, but the useful detail comes from what you saw customers do.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Crosshiring equipment according to organisational procedures
changing shapeThe software now makes the first pass at equipment, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 7129/02Source: “Cross-hire equipment according to organisational procedures.” (UK task statement)
How this row was scored
Exposure score: 57 out of 100 (50–64 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; mistakes that are cheap to catch.
The rating behind it: Sourcing kit from other hire firms follows set procedures, though who to ring is often local knowledge.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Gathering information from prospective customers to identify their solar energy needs
changing shapeThe software now makes the first pass at information, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 85 · 7129/03Source: “Gather information from prospective customers to identify their solar energy needs.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Structured questions gather most of it, but customers open up more with a person they trust.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Providing customers with guidance on parts and accessories
changing shapeThe software now makes the first pass at customers, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 75 · 7129/03Source: “Provide customers with guidance on parts and accessories.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Parts and fitment data are fully catalogued, so matching accessories to a vehicle is straightforward.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 4/4.
Preparing detailed design drawings, specifications or lists for solar installations
changing shapeThe software now makes the first pass at detailed design drawings, specifications or lists, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 7129/03Source: “Prepare detailed design drawings, specifications, or lists for solar installations.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Drawings can be generated, but certified installer schemes expect a qualified person behind the design.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Discussing the type, quality and quantity of goods sought for hire with customers
changing shapeThe software now makes the first pass at the type, quality and quantity of goods sought, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 85 · 7129/02Source: “Discuss the type, quality, and quantity of goods sought for hire with customers.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Working out what a customer really needs for a job depends on a back-and-forth conversation.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Providing expert advice on specific products and services to customers
staying humanThe value here is that a specific person handles expert advice and stands behind it. That is earned, not computed.
importance 85 · 7129/02Source: “Provide expert advice on specific products and services to customers.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Product knowledge is well documented and easy to generate, but customers still weigh advice by the person giving it.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Educating potential customers or dealers on solar power systems
staying humanThe value here is that a specific person handles potential customers and stands behind it. That is earned, not computed.
importance 90 · 7129/03Source: “Educate potential customers or dealers on solar power systems, equipment, and services.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Explanatory material is easy to produce, but customers making a big purchase want to talk to someone.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Informing customers about credit, funding options, incentives and tax rebates
staying humanThe rules require a named, qualified person to answer for customers, and that person cannot be a piece of software.
importance 85 · 7129/03Source: “Inform customers about credit, funding options, incentives, and tax rebates.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: The information is published and easy to assemble, but talking to customers about credit is regulated work in Britain.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Advising customers on equipment operation to enhance sales and customer satisfaction
staying humanThe value here is that a specific person handles customers and stands behind it. That is earned, not computed.
importance 80 · 7129/03Source: “Advise customers on equipment operation to enhance sales and customer satisfaction.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Written guidance covers most questions, but reassuring a customer about kit they have bought is personal.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Delivering after-sales support services to ensure customer satisfaction
staying humanThe value here is that a specific person handles after-sales support services and stands behind it. That is earned, not computed.
importance 80 · 7129/03Source: “Deliver after-sales support services to ensure customer satisfaction.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Most after-sales queries follow familiar patterns software answers well, though some customers still want a person to reassure them.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Recommending products based on customer needs and desires
staying humanThis work happens in the physical world: products, in a real place. Software cannot follow it there.
importance 90 · 7129/01Source: “Recommend products based on customer needs and desires.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Recommending products from stated preferences is exactly what online recommendation tools already do well.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Instructing customers on the proper use and maintenance of purchased goods
staying humanThis work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 75 · 7129/02Source: “Instruct customers on the proper use and maintenance of purchased goods.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Usage and care instructions are published in manuals, so clear explanations are easy to produce.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Providing product information using visual charts
staying humanThis work happens in the physical world: product information, in a real place. Software cannot follow it there.
importance 80 · 7129/01Source: “Provide product information using visual charts.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Charts are easy to produce, but showing them to customers at a stand needs someone there.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Receiving orders for services, such as rentals, repairs, dry cleaning and storage
staying humanThis work happens in the physical world: orders, in a real place. Software cannot follow it there.
importance 75 · 7129/02Source: “Receive orders for services, such as rentals, repairs, dry cleaning, and storage.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Online booking systems already take rental, repair and cleaning orders, though counter customers hand items and details over in person.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Collecting payments from customers
staying humanThis work happens in the physical world: payments, in a real place. Software cannot follow it there.
importance 70 · 7129/03Source: “Collect payments from customers.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Payment collection is largely automated, though this kind of selling still involves taking money from customers face to face.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Training staff in the sale of products
staying humanThe value here is that a specific person handles staff and stands behind it. That is earned, not computed.
importance 75 · 7129/01Source: “Train staff in the sale of products, programmes, or activities.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Course material writes itself easily; getting staff to actually change how they sell needs a person.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assembling materials used in presentations
staying humanThis work happens in the physical world: materials, in a real place. Software cannot follow it there.
importance 80 · 7129/01Source: “Assemble materials used in presentations.” (UK task statement)
How this row was scored
Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Part of this is putting a pack together on screen, part is physically gathering the kit.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Answering in-person enquiries and providing necessary information or assistance
staying humanThis work happens in the physical world: in-person enquiries, in a real place. Software cannot follow it there.
importance 75 · 7129/03Source: “Answer in-person enquiries and provide necessary information or assistance.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: The information is easy to look up, but the task is answering people who come to the desk.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Hiring items to customers
staying humanThis work happens in the physical world: items, in a real place. Software cannot follow it there.
importance 90 · 7129/02Source: “Hire items to customers.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The paperwork is easy to automate, but handing over the actual equipment needs someone at the counter.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Monitoring the quality of the service to customers
staying humanThis work happens in the physical world: the quality of the service, in a real place. Software cannot follow it there.
importance 75 · 7129/03Source: “Monitor the quality of the service to customers.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Some service quality shows up in data, but much of it is seen by walking the floor.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Assessing potential solar installation sites to determine feasibility and design requirements
staying humanThis work happens in the physical world: potential solar installation sites, in a real place. Software cannot follow it there.
importance 85 · 7129/03Source: “Assess potential solar installation sites to determine feasibility and design requirements.” (UK task statement)
How this row was scored
Exposure score: 22 out of 100 (15–29 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Aerial imagery and modelling do part of the survey, but the decisive checks still need someone on the roof.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Explaining and demonstrating special features of energy products to clients
staying humanThis work happens in the physical world: special features of energy products, in a real place. Software cannot follow it there.
importance 90 · 7129/03Source: “Explain and demonstrate special features of energy products to clients.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Explaining is easy to automate; showing the kit working in front of a client is not.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Showing customers how to operate equipment safely
staying humanThis work happens in the physical world: customers how, in a real place. Software cannot follow it there.
importance 75 · 7129/03Source: “Show customers how to operate equipment safely.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Guides and videos help, but showing someone safe operation usually means being there with the equipment.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Obtaining customer signature and required licences
staying humanThis work happens in the physical world: customer signature, in a real place. Software cannot follow it there.
importance 85 · 7129/02Source: “Obtain customer signature and required licences.” (UK task statement)
How this row was scored
Exposure score: 15 out of 100 (8–22 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Someone has to be present to see the customer sign and to check their licence is genuine.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Receiving payments for merchandise or services
staying humanThis work happens in the physical world: payments, in a real place. Software cannot follow it there.
importance 80 · 7129/02Source: “Receive payments for merchandise or services.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Payment systems handle the money, but taking payment at a counter needs someone standing there.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing product information through talks
staying humanThis work happens in the physical world: product information, in a real place. Software cannot follow it there.
importance 85 · 7129/01Source: “Provide product information through talks.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: The talk can be written for you, but someone has to stand up and give it.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Selling promotional products to customers
staying humanThis work happens in the physical world: promotional products, in a real place. Software cannot follow it there.
importance 85 · 7129/01Source: “Sell promotional products to customers.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Selling at events means being present with the stock and the customer in front of you.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Carrying out health
staying humanThis work happens in the physical world: health, in a real place. Software cannot follow it there.
importance 85 · 7129/02Source: “Carry out health, safety and environmental checks to ensure the PTE meets the needs of the client's site.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (1–15 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Checking that equipment is safe for a site means physically going and looking at it.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Inspecting hire items to meet customer needs
staying humanThis work happens in the physical world: hire items, in a real place. Software cannot follow it there.
importance 80 · 7129/02Source: “Inspect hire items to meet customer needs.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (4–12 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Checking equipment condition means putting hands on it and looking at it.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Examining articles to determine the type of service
staying humanThis work happens in the physical world: articles, in a real place. Software cannot follow it there.
importance 75 · 7129/02Source: “Examine articles to determine the type of service required.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (4–12 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Working out what an item needs means looking at it and handling it.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Ensuring demonstrations run smoothly
staying humanThis work happens in the physical world: demonstrations run, in a real place. Software cannot follow it there.
importance 90 · 7129/01Source: “Ensure demonstrations run smoothly.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Keeping a live demonstration on track means being there to fix things as they go wrong.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Demonstrating products or services at trade shows
staying humanThis work happens in the physical world: products, in a real place. Software cannot follow it there.
importance 95 · 7129/01Source: “Demonstrate products or services at trade shows, shops, and community organisations.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Standing on a stand in a shop or hall is the job itself.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Demonstrating products to large crowds as part of a team
staying humanThis work happens in the physical world: products, in a real place. Software cannot follow it there.
importance 90 · 7129/01Source: “Demonstrate products to large crowds as part of a team.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Working a live crowd alongside colleagues is physical presence, not something that can be sent by screen.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Setting up and displaying sample merchandise at parties or stands
staying humanThis work happens in the physical world: and displaying sample merchandise, in a real place. Software cannot follow it there.
importance 90 · 7129/01Source: “Set up and display sample merchandise at parties or stands.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Setting out stock on a table is straightforward physical work someone has to do.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 1/4.
Providing product samples to persuade people to purchase products
staying humanThis work happens in the physical world: product samples, in a real place. Software cannot follow it there.
importance 85 · 7129/01Source: “Provide product samples to persuade people to purchase products.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Handing samples to people in a shop or hall is purely physical work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Wearing costumes or signing boards and walk in public to promote merchandise
staying humanThis work happens in the physical world: costumes, in a real place. Software cannot follow it there.
importance 80 · 7129/01Source: “Wear costumes or sign boards and walk in public to promote merchandise, services, or events.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Wearing a costume and walking the streets is entirely about a person being physically there.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Maintaining cleanliness of work area
staying humanThis work happens in the physical world: cleanliness of work area, in a real place. Software cannot follow it there.
importance 70 · 7129/01Source: “Maintain cleanliness of work area.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Keeping the work area tidy is physical work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Stocking shelves with products
staying humanThis work happens in the physical world: shelves, in a real place. Software cannot follow it there.
importance 70 · 7129/01Source: “Stock shelves with products.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Filling shelves is physical work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Issuing sporting equipment and supplies for events or activities
staying humanThis work happens in the physical world: equipment, in a real place. Software cannot follow it there.
importance 60 · 7129/02Source: “Issue sporting equipment and supplies for events or activities.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Handing equipment out to players is physical work at the point of use.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Tagging articles for alteration, cleaning, storage or repairing
staying humanThis work happens in the physical world: articles, in a real place. Software cannot follow it there.
importance 60 · 7129/02Source: “Tag articles for alteration, cleaning, storage, or repair.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Attaching a tag to an item is a purely physical job.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Fulfiling customer orders from stock
staying humanThis work happens in the physical world: customer orders, in a real place. Software cannot follow it there.
importance 70 · 7129/03Source: “Fulfil customer orders from stock.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Picking goods off a shelf and getting them to the customer is physical work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
What this job pays, and how many people do it
- Median pay
- £31,500a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
- People doing this job
- 64,900in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.
Why this is shifting
The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: records of purchases in, a record out. The rows above are exactly that shape: maintaining records of purchases and sales transactions and explaining products, services and prices and answering customer queries. What it cannot do is be there in the room, and that is still where customer needs get done. Which is why this page talks about your tasks changing, not your job ending.
Your move
Over a pint: what I’d tell you if you were my friend
Your week is splitting in two, and which half fills it is the whole question. Maintaining records of purchases and sales transactions is going; identifying customer needs and offering suitable services and products is not.
So, given all that: 36% of this job's task weight sits in rows the software is already learning, 13% in rows that change shape rather than disappear, and 51% in rows it is nowhere near. That is the position, measured across 78 scored tasks. It is not a forecast about you.
The occupation is an average and you are not, so the first job below is finding out where your own week actually sits.
This week: one thing
Print the task ledger above and put your own hours next to each row. Roughly, in pen, in one sitting. Then look at which group your hours actually pile up in. Twenty minutes, this week.
- What you end up holding
- your own week, on one page, sorted into what is shifting and what is not
- How long it takes
- about twenty minutes
If printing it isn’t practical: Read the rows off this page and write the same list on the back of an envelope. Same twenty minutes, same page, and it works just as well said out loud to someone who knows the job. The point is your hours next to the rows, not the paper it is on.
Over the next 90 days
Volunteer toward the durable end, visibly. Over the next ninety days put your hand up for the work in the bottom group (identifying customer needs and offering suitable services and products) and let people see you doing it. Not a new project: the same job, with your mix deliberately tilted. The point is that when the rota or the reorganisation comes, the version of you people picture is the one doing the part that stays.
Over the next 12 months
Claim a specialism at the durable end and let the other end go. Over a year, deliberately become the person who handles identifying customer needs and offering suitable services and products, and deliberately stop being the first choice for the rows in the top group. That trade costs something, because the exposed work is often the comfortable work. Decide it on purpose rather than by drift. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.
The roads out of here, and why I am not sending you down them
I looked at the obvious moves out of this job, and here is what I found.
I checked the 12 nearest UK occupations to sales related occupations n.e.c. (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was business sales executives: only about 9% of its durable work is work you already do. Your own job splits about 36/64: that share of the list sits in the top exposure band and the rest does not. On this evidence the honest move is inside the job rather than out of it. Become the person who owns “conduct practical demonstrations to showcase product features”, and let the exposed end go.
How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.
3 moves I checked and rejected
These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.
Business sales executives
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “deliver after-sales support services to ensure customer satisfaction”. Across the whole of both lists that adds up to about 9% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 9% of the durable side of that job. That is a different job, not a next step.
Hire services managers and proprietors
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “carry out health, safety and environmental checks to ensure the PTE meets the needs of the…”. Across the whole of both lists that adds up to about 9% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 9% of the durable side of that job. That is a different job, not a next step. And it is a narrow door: about 8,700 of those jobs against 64,900 of yours (ONS via Nomis), 13% as many seats.
Vehicle and parts salespersons and advisers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “instruct customers on the proper use and maintenance of purchased goods”. Across the whole of both lists that adds up to about 7% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 7% of the durable side of that job. That is a different job, not a next step.
What I’d stop worrying about
A friend tells you what not to spend fear on. This is that list.
The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 36% of its task weight, across 78 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The whole-job doom story
Nothing on this page says this job ends. It says the mix inside it moves. Half the rows above are unchanged or changing shape, and the plan is about which half your week sits in. That is a very different problem, and a solvable one.
Panic-buying a course
Do the twenty-minute sorting exercise first. Most people who buy a course before they have done it buy the wrong one, and the free services listed below will tell you the same thing without charging for it.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.
You are reading the United Kingdom figures
The United States splits this work across more than one official group, of which Agents and Business Managers of Artists, Performers, and Athletes is the closest. The pay and employment figures are not directly comparable, and we do not average them together.
Switch to the United States page →partial match
The other groups this work is counted across:
In US official statistics this job is counted as Agents and Business Managers of Artists, Performers, and Athletes, Cost Estimators, Financial Specialists, All Other, Counter and Rental Clerks, Advertising Sales Agents and Sales and Related Workers, All Other. Pay is shown separately for each of those groups (medians cannot be averaged together), while the task list and the scores on this page are for this group only.
Your route through this
Where to go next, and what it costs
Free, and complete
The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.
In England:
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
In Wales:
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded
No Space for this job, but one for what is happening to it
Nothing Collab365 runs is built for sales related occupations n.e.c., and we are not going to point you at the nearest one and call it a fit.
There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 36% of the work on this page is already inside what they can do.

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.
The AI Authority is a general community about working with AI, not a course for sales related occupations n.e.c.. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.
Noted, and thank you. We’ll email you if a Space for sales related occupations n.e.c. launches. Nothing else.
That did not look like an email address, so nothing was saved. Have another go below.
We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.
No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.
Questions people ask about this job
- Will AI replace Sales related occupations n.e.c.?
- Not as a job, but it is already doing parts of the work. Across the 78 official task statements scored for Sales related occupations n.e.c. (United Kingdom, SOC 7129), 36% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 42 out of 100 (range 37–48, band: partial). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
- Which tasks in “Sales related occupations n.e.c.” can AI already do?
- The highest-scoring tasks in release 2026-q4.1 are: “Write articles or leaflets to promote products to potential customers” (93/100, very high); “Maintain records of purchases and sales transactions” (93/100, very high); “Update client records to maintain accurate documentation” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
- Which tasks in “Sales related occupations n.e.c.” stay human?
- About 51% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Fulfil customer orders from stock” (0/100, minimal); “Tag articles for alteration, cleaning, storage, or repair” (0/100, minimal); “Issue sporting equipment and supplies for events or activities” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
- What should someone working in “Sales related occupations n.e.c.” do about AI?
- Start from the ledger rather than the headline: 36% of this job's weighted core work is exposed, and roughly 51% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
- How is the AI exposure score for Sales related occupations n.e.c. calculated?
- Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 78 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.
Where these numbers come from
About the data on this page
- Provisional, because the ONS revises this figure in the autumn.
- This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
- The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
- 21 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
- Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.
- Task statements
- gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
- Task weights
- gaisi-index (relatedness)
- Scores
- Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
- Pay and employment
- ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))
Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.
The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.
The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.
Using these figures?
Cite this
Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.
Plain text
Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).
BibTeX
@misc{collab365futureproof2026q41,
title = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
author = {{Collab365}},
year = {2026},
url = {https://futureproof.collab365.com/data/2026-q4.1},
note = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}Data as of release 2026-q4.1, published . Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.
