Will AI replace Counsellors?

Not as a job, but it is already doing parts of the work. Across the 189 official task statements scored for Counsellors (United Kingdom, SOC 3224), 23% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 39 out of 100 (range 33–45, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “Counsellors” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Maintain records of coaching practice and log coaching hours” (93/100, very high); “Track attendance, participation, and performance data related to wellness events” (93/100, very high); “Carry out business administrative tasks for self-employed operations” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “Counsellors” stay human?

About 55% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Transport or accompany clients to scheduled health appointments or referral sites” (0/100, minimal); “Assess individuals' degree of drug dependency by collecting and analysing urine samples” (0/100, minimal); “Assist individuals with social activities and encourage their participation” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “Counsellors” do about AI?

Start from the ledger rather than the headline: 23% of this job's weighted core work is exposed, and roughly 55% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for Counsellors calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 189 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK dataswitch to US

Counsellors

maintaining confidentiality of records relating to clients' treatment, promoting self-employed work to attract clients and responding to financial enquiries via phone. If that's your week, this page is about your job.

The honest answer

AI is already taking a real slice of the routine work here: maintaining accurate records. That is a slice of tasks, not of you.

Your move: what you can actually do about this ↓

Where the work sits, by task weight

shifting to AI: 23%
changing shape: 22%
staying human: 55%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 39 out of 100 (33–45 allowing for uncertainty): low exposure, across 189 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for counsellors is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

That slice is not coming back; the core of the job, helping clients develop insight into themselves or their relationships, stays yours. The tools change hands, the accountability doesn't.

Your week, as this page understands it

Counsellors provide counselling services to clients with a wide variety of problems by means of assisting them to reach their own resolutions to the difficulties they face. Counsellors may specialise in a particular area or client group or address a wide range of issues. The job title says “counsellors”. The real job is the part underneath: helping clients develop insight into themselves or their relationships. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But counsellors is not one task. It is 189 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is helping clients develop insight into themselves or their relationships, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 23%
changing shape: 22%
staying human: 55%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

Shifting to AI

44 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Maintaining accurate records
This is reading one thing and writing another: accurate records in, a record out. That is the shape today's tools are built for.
importance 80 · 3224/02, 3224/04, 3224/05
Source: “Maintain accurate records.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping records accurate is routine screen work software does reliably.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Referring clients to other services
This is reading one thing and writing another: clients in, a record out. That is the shape today's tools are built for.
importance 80 · 3224/01, 3224/04, 3224/05
Source: “Refer clients to other services.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out which service fits and passing the details on is a simple matching task against directories already online.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Assessing the effectiveness of counselling programmes on clients' progress in resolving identified problems and moving towards defined objectives
This is reading one thing and writing another: the effectiveness of counselling programmes in, a record out. That is the shape today's tools are built for.
importance 85 · 3224/01, 3224/04
Source: “Assess the effectiveness of counselling programmes on clients' progress in resolving identified problems and moving towards defined objectives.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Measuring progress against agreed goals uses standard questionnaires and scoring, which software handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Referring patients to community resources
This is reading one thing and writing another: patients in, a record out. That is the shape today's tools are built for.
importance 75 · 3224/01, 3224/05
Source: “Refer patients to community resources as necessary.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pointing someone towards the right community service mainly means searching a directory, which software does quickly and well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Changing shape

43 tasks

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Agreeing a counselling contract to determine what will be covered in sessions
The software now makes the first pass at a counselling contract, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 75 · 3224/03, 3224/04
Source: “Agree a counselling contract to determine what will be covered in sessions (including confidentiality issues).” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: A counselling agreement follows standard wording, though it is discussed and agreed with the client.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Coordinating counselling services with counsellors
The software now makes the first pass at services, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3224/04, 3224/05
Source: “Coordinate counselling services with counsellors, doctors, and professionals.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Scheduling and referrals are easy to systemise, though agreement between services is arranged by people.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Evaluating clients' physical or mental condition
The software now makes the first pass at clients' physical, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3224/01, 3224/05
Source: “Evaluate clients' physical or mental condition, based on review of client information.” (UK task statement)
How this row was scored
Exposure score: 44 out of 100 (37–51 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Reading through a client's file and forming a view is desk work software can support, though the judgement still rests with the counsellor.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

Staying human

102 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Helping clients develop insight into themselves or their relationships
The value here is that a specific person handles clients develop insight and stands behind it. That is earned, not computed.
importance 90 · 3224/01, 3224/04
Source: “Help clients develop insight into themselves or their relationships.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (5–13 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Insight comes from what happens between two people in the room.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Advising or supporting family members to assist them in understanding
The value here is that a specific person handles members and stands behind it. That is earned, not computed.
importance 90 · 3224/01, 3224/05
Source: “Advise or support family members to assist them in understanding, dealing with, or supporting the client or patient.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (14–22 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Helping a family cope with a relative's difficulties works through conversation and trust with them, which general information cannot replace.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Assisting clients in expressing their feelings
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 95 · 3224/01, 3224/03
Source: “Assist clients in expressing their feelings.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (5–13 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Helping someone open up works because a trusted person is listening.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.

Show the other 179 tasks

Maintaining records of coaching practice and log coaching hours
shifting to AI
This is reading one thing and writing another: records of coaching practice in, a record out. That is the shape today's tools are built for.
importance 75 · 3224/03
Source: “Maintain records of coaching practice and log coaching hours.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Logging coaching sessions and hours is simple record-keeping software already does.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Tracking attendance, participation and performance data related to wellness events
shifting to AI
This is reading one thing and writing another: attendance, participation and performance data in, a record out. That is the shape today's tools are built for.
importance 70 · 3224/03
Source: “Track attendance, participation, and performance data related to wellness events.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Attendance and participation figures come straight from booking systems, so collating them is routine software work.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Carrying out business administrative tasks for self-employed operations
shifting to AI
This is reading one thing and writing another: business administrative tasks in, a record out. That is the shape today's tools are built for.
importance 60 · 3224/03
Source: “Carry out business administrative tasks for self-employed operations.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Invoicing, bookings and record-keeping are exactly the tasks accounting software already handles.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Utilising reporting tools to analyse relationship counselling outcomes
shifting to AI
This is reading one thing and writing another: tools in, a record out. That is the shape today's tools are built for.
importance 60 · 3224/04
Source: “Utilise reporting tools to analyse relationship counselling outcomes.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Running outcome data through reporting tools is exactly what analysis software is built for.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Compiling reports on project or operational status
shifting to AI
This is reading one thing and writing another: reports in, a record out. That is the shape today's tools are built for.
importance 50 · 3224/05
Source: “Compile reports on project or operational status.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Status reports are written from information already in the systems, which software does well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Arranging appointments for clients and staff across various sectors
shifting to AI
This is reading one thing and writing another: appointments in, a record out. That is the shape today's tools are built for.
importance 60 · 3224/05
Source: “Arrange appointments for clients and staff across various sectors.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking appointments is scheduling work that online systems already do from start to finish.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Reviewing current research and theories to inform professional practice
shifting to AI
This is reading one thing and writing another: current research in, a record out. That is the shape today's tools are built for.
importance 60 · 3224/05
Source: “Review current research and theories to inform professional practice.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reviewing published research and theory is reading and summarising, which AI does quickly and thoroughly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Completing client-related paperwork, including federal- and state-mandated forms, diagnostic records and progress notes
shifting to AI
This is reading one thing and writing another: client-related paperwork, including federal- and state-mandated forms in, a record out. That is the shape today's tools are built for.
importance 70 · 3224/01
Source: “Complete client-related paperwork, including federal- and state-mandated forms, diagnostic records, and progress notes.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Notes and standard forms are structured writing, and AI already drafts them to an acceptable standard.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining confidential and comprehensive notes and records for each client
shifting to AI
This is reading one thing and writing another: confidential in, a record out. That is the shape today's tools are built for.
importance 90 · 3224/02
Source: “Maintain confidential and comprehensive notes and records for each client.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up and filing session notes is structured record work AI does reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Calculating clients' available monthly income to meet debt obligations
shifting to AI
This is reading one thing and writing another: clients' available monthly income in, a record out. That is the shape today's tools are built for.
importance 85 · 3224/02
Source: “Calculate clients' available monthly income to meet debt obligations.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out what is left each month after essentials is arithmetic from documented figures.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing evidence, payslips and crediting reports to support recommendations
shifting to AI
This is reading one thing and writing another: evidence, payslips and crediting reports in, a record out. That is the shape today's tools are built for.
importance 80 · 3224/02
Source: “Analyse evidence such as payslips and credit reports to support recommendations.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pulling the numbers out of payslips and credit files and checking they add up is exactly the document work software does quickly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing a budget to provide the most suitable advice
shifting to AI
This is reading one thing and writing another: a budget in, a record out. That is the shape today's tools are built for.
importance 80 · 3224/02
Source: “Develop a budget to provide the most suitable advice.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Turning income and spending figures into a standard budget is arithmetic on a set template, which software completes accurately in seconds.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing financial transactions and records in business accounts
shifting to AI
This is reading one thing and writing another: financial transactions in, a record out. That is the shape today's tools are built for.
importance 75 · 3224/02
Source: “Analyse financial transactions and records in business accounts.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Going through transactions and accounts is exactly the kind of analysis software does well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Drafting contracts to formalise debt repayment plans
shifting to AI
This is reading one thing and writing another: contracts in, a record out. That is the shape today's tools are built for.
importance 70 · 3224/02
Source: “Draft contracts to formalise debt repayment plans.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Repayment agreements follow standard wording, so drafting them from a template is well within reach.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Carrying out a benefits check for eligibility
shifting to AI
This is reading one thing and writing another: a benefits check in, a record out. That is the shape today's tools are built for.
importance 60 · 3224/02
Source: “Carry out a benefits check for eligibility.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Benefit entitlement follows published rules, and calculators already do this reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining client-related paperwork
shifting to AI
This is reading one thing and writing another: client-related paperwork in, a record out. That is the shape today's tools are built for.
importance 70 · 3224/01
Source: “Maintain client-related paperwork.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping client files complete and current is structured administrative work.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Formulating recommendations based on research findings
shifting to AI
This is reading one thing and writing another: recommendations in, a record out. That is the shape today's tools are built for.
importance 70 · 3224/02
Source: “Formulate recommendations based on research findings.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Turning findings into clear recommendations is analysis and writing, an area where drafting tools now produce work most people would accept.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Updating and managing schedules, records or reports for wellness and fitness programmes
shifting to AI
This is reading one thing and writing another: schedules, records or reports in, a record out. That is the shape today's tools are built for.
importance 65 · 3224/03
Source: “Update and manage schedules, records, or reports for wellness and fitness programmes.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping programme schedules and records up to date is administrative work software handles reliably.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Evaluating health promotion programmes to measure impact
shifting to AI
This is reading one thing and writing another: health promotion programmes in, a record out. That is the shape today's tools are built for.
importance 55 · 3224/05
Source: “Evaluate health promotion programmes to measure impact.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Measuring whether a programme worked is data analysis and reporting, which software handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Explaining general financial topics
shifting to AI
This is reading one thing and writing another: general financial topics in, a record out. That is the shape today's tools are built for.
importance 85 · 3224/02
Source: “Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage garnishments, or collection actions.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: These are general explanations of published rules, which AI produces clearly and accurately.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Communicating financial recommendations to clients through written documents
shifting to AI
This is reading one thing and writing another: financial recommendations in, a record out. That is the shape today's tools are built for.
importance 80 · 3224/02
Source: “Communicate financial recommendations to clients through written documents.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (62–76 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Written advice letters follow set formats, though regulated advice must carry an authorised adviser's name.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Offering income maximisation opportunities, including switching energy suppliers and accessing benefit entitlements
shifting to AI
This is reading one thing and writing another: income maximisation opportunities in, a record out. That is the shape today's tools are built for.
importance 80 · 3224/02
Source: “Offer income maximisation opportunities, including switching energy suppliers and accessing benefit entitlements.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Benefit checks and tariff comparisons are calculation against published rules, which software does well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Instructing clients on accessing services
shifting to AI
This is reading one thing and writing another: clients in, a record out. That is the shape today's tools are built for.
importance 60 · 3224/04
Source: “Instruct clients on accessing services for legal, financial, and personal issues.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pointing people to the right service is directory information, which AI handles well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Maintaining confidentiality of records relating to clients' treatment
shifting to AI
This is reading one thing and writing another: confidentiality of records in, a record out. That is the shape today's tools are built for.
importance 95 · 3224/01
Source: “Maintain confidentiality of records relating to clients' treatment.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping records secure and access controlled is largely a matter of systems and written procedure.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining treatment records
shifting to AI
This is reading one thing and writing another: treatment records in, a record out. That is the shape today's tools are built for.
importance 75 · 3224/01
Source: “Maintain treatment records.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping treatment notes tidy and current is routine paperwork that record systems and drafting tools handle almost entirely.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining records of clients
shifting to AI
This is reading one thing and writing another: records of clients in, a record out. That is the shape today's tools are built for.
importance 85 · 3224/02
Source: “Maintain records of clients.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping client files complete and up to date is straightforward desk work that case-management software already does most of.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Conducting research to help clients avoid repossessions or repossessions
shifting to AI
This is reading one thing and writing another: research in, a record out. That is the shape today's tools are built for.
importance 75 · 3224/02
Source: “Conduct research to help clients avoid repossessions or repossessions.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Researching options and precedents is reading and summarising, which AI does quickly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing budgets for projects to support client financial planning and debt management
shifting to AI
This is reading one thing and writing another: budgets in, a record out. That is the shape today's tools are built for.
importance 75 · 3224/02
Source: “Develop budgets for projects to support client financial planning and debt management.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Building a budget from known figures is calculation and formatting work.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Conducting research to help clients remove levies or wage attachments
shifting to AI
This is reading one thing and writing another: research in, a record out. That is the shape today's tools are built for.
importance 70 · 3224/02
Source: “Conduct research to help clients remove levies or wage attachments.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Researching how to challenge deductions is document research, which AI does quickly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Investigating missing cheques, payment histories and held funds to resolve client problems
shifting to AI
This is reading one thing and writing another: cheques, payment histories and held funds in, a record out. That is the shape today's tools are built for.
importance 70 · 3224/02
Source: “Investigate missing cheques, payment histories, and held funds to resolve client problems.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tracing payments through records is search and reconciliation work suited to software.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Validating the authority of advocates representing customers
shifting to AI
This is reading one thing and writing another: the authority of advocates representing customers in, a record out. That is the shape today's tools are built for.
importance 60 · 3224/02
Source: “Validate the authority of advocates representing customers.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking that someone holds valid authority to act is a documented verification step.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining documentation of caseload activities
shifting to AI
This is reading one thing and writing another: documentation of caseload activities in, a record out. That is the shape today's tools are built for.
importance 75 · 3224/04
Source: “Maintain documentation of caseload activities, including the initial evaluation, treatment, progress, and discharge of clients.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Recording each stage of a case from first meeting to discharge is structured paperwork that case systems largely produce.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining accurate and confidential patient or client records
shifting to AI
This is reading one thing and writing another: accurate in, a record out. That is the shape today's tools are built for.
importance 80 · 3224/05
Source: “Maintain accurate and confidential patient or client records.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping client notes accurate and private is routine record work, handled well by secure case systems with the counsellor checking.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining records of patient care
shifting to AI
This is reading one thing and writing another: records of patient care in, a record out. That is the shape today's tools are built for.
importance 70 · 3224/05
Source: “Maintain records of patient care, condition, progress, or problems.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up session notes is desk work that software already drafts well from what the counsellor records, and no licence is required.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Referring people to community support services
shifting to AI
This is reading one thing and writing another: people in, a record out. That is the shape today's tools are built for.
importance 70 · 3224/01
Source: “Refer people to community support services as needed.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Matching someone to the right local service is a look-up task, and directories of what is available are already online.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Coordinating employee workshops, courses or training on mental health issues
shifting to AI
This is reading one thing and writing another: employee workshops, courses in, a record out. That is the shape today's tools are built for.
importance 50 · 3224/01
Source: “Coordinate employee workshops, courses, or training on mental health issues.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Organising training sessions and writing the materials is planning and admin work that software handles well from start to finish.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Assess if other organisations can assist the customer through guidance or support
shifting to AI
This is reading one thing and writing another: if other organisations can assist the customer in, a record out. That is the shape today's tools are built for.
importance 70 · 3224/02
Source: “Assess if other organisations can assist the customer through guidance or support.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Deciding which other organisation could help is a matching job against published services, so software can shortlist it reliably.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Referring clients to social service or community resources for needs beyond credit or debt counselling
shifting to AI
This is reading one thing and writing another: clients in, a record out. That is the shape today's tools are built for.
importance 70 · 3224/02
Source: “Refer clients to social service or community resources for needs beyond credit or debt counselling.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Spotting when a money problem needs another service and passing the client on is largely matching needs to a published list.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Promoting self-employed work to attract clients
shifting to AI
This is reading one thing and writing another: self-employed work in, a record out. That is the shape today's tools are built for.
importance 80 · 3224/03
Source: “Promote self-employed work to attract clients.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing website copy, profiles and adverts to attract private clients is everyday marketing work that drafting tools do well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing information on wellness programmes or services
shifting to AI
This is reading one thing and writing another: information in, a record out. That is the shape today's tools are built for.
importance 65 · 3224/03
Source: “Provide information on wellness programmes or services to customers, the public, or media upon request.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering questions about what is on offer draws on written material, which AI reproduces well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Advising clients on prioritising their debts based on urgency and interest rates
changing shape
The software now makes the first pass at clients, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 90 · 3224/02
Source: “Advise clients on prioritising their debts based on urgency and interest rates.” (UK task statement)
How this row was scored
Exposure score: 59 out of 100 (52–66 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Which debts to tackle first follows fixed rules about rent, council tax and interest, so software can order them accurately.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Responding to financial enquiries via phone
changing shape
The software now makes the first pass at financial enquiries via phone, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 80 · 3224/02
Source: “Respond to financial enquiries via phone, email, website, or internet chat.” (UK task statement)
How this row was scored
Exposure score: 59 out of 100 (52–66 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Most enquiries have documented answers, though regulated advice needs an authorised person behind it.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Developing programmes to enhance the effectiveness of counselling services
changing shape
The software now makes the first pass at programmes, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3224/01
Source: “Develop programmes to enhance the effectiveness of counselling services.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Service improvement plans can be drafted by AI, but what will actually work depends on local knowledge.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Planning programmes to prevent substance abuse and combat social problems
changing shape
The software now makes the first pass at programmes, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3224/01, 3224/05
Source: “Plan programmes to prevent substance abuse and combat social problems.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Prevention programme plans can be drafted by machine, though what fits a community needs local judgement.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing or coordinating fitness and wellness programmes or services
changing shape
The software now makes the first pass at fitness, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 65 · 3224/03
Source: “Develop or coordinate fitness and wellness programmes or services.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Programme content is well documented and easy to draft, but coordinating instructors and space needs a person.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Recommending or approving new program or service offerings to promote wellness and fitness
changing shape
The software now makes the first pass at new program, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3224/03
Source: “Recommend or approve new program or service offerings to promote wellness and fitness, produce revenues, or minimise costs.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: The analysis can be drafted, but signing off a new service is a manager's commercial decision.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Informing clients or family members about addiction issues
changing shape
The software now makes the first pass at clients, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 90 · 3224/05
Source: “Inform clients or family members about addiction issues.” (UK task statement)
How this row was scored
Exposure score: 57 out of 100 (50–64 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Explaining how addiction works draws on abundant published material, though families respond to a person.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Designing budgets to help clients reach financial goals
changing shape
The software now makes the first pass at budgets, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 90 · 3224/02
Source: “Design budgets to help clients reach financial goals.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Building a budget from income and outgoings is calculation and formatting.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Analysing client financial information to determine strategies for meeting financial objectives
changing shape
The software now makes the first pass at client financial information, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 3224/02
Source: “Analyse client financial information to determine strategies for meeting financial objectives.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Working through someone's income, debts and options to find a workable plan is calculation and rules, though a regulated adviser must own it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Providing an accurate financial statement and reflective suitability statement
changing shape
The software now makes the first pass at an accurate financial statement, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 80 · 3224/02
Source: “Provide an accurate financial statement and reflective suitability statement.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Building a budget statement and writing why an option suits the client follows set formats, though a regulated adviser must own the recommendation.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Explaining creditor concession policies to clients
changing shape
The software now makes the first pass at creditor concession policies, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3224/02
Source: “Explain creditor concession policies to clients.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Creditor policies are written down, so explaining them clearly is largely reproducing existing information.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Reviewing changes to family or employment situations to determine if budget adjustments
changing shape
The software now makes the first pass at changes, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3224/02
Source: “Review changes to family or employment situations to determine if budget adjustments are necessary.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reworking a budget when circumstances change is calculation against documented rules.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Opening accounts for clients and disburse funds from accounts to creditors as agent for clients
changing shape
The software now makes the first pass at accounts, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 70 · 3224/02
Source: “Open accounts for clients, and disburse funds from accounts to creditors as agent for clients.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Setting up accounts and paying creditors is routine transaction processing, though handling client money requires a firm the regulator has approved.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring, evaluating and recording client progress according to measurable goals described in treatment and care plan
changing shape
The software now makes the first pass at client progress, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 90 · 3224/05
Source: “Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tracking progress against written goals and writing it up is mostly record work, with the counsellor's judgement added at each review.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Being aware of self-help techniques
changing shape
The software now makes the first pass at aware of self-help techniques, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3224/03
Source: “Be aware of self-help techniques such as mindfulness and how this can help clients to manage stress and increase productivity.” (UK task statement)
How this row was scored
Exposure score: 55 out of 100 (48–62 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Mindfulness and stress techniques are widely published, so explaining them draws on abundant material.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Responding to expressions of dissatisfaction and seek early resolution or escalation
changing shape
The software now makes the first pass at expressions of dissatisfaction, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 70 · 3224/02
Source: “Respond to expressions of dissatisfaction and seek early resolution or escalation as required.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Draft responses come easily to these tools, though settling someone's complaint usually needs a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Providing customer support using various delivery methods
changing shape
The software now makes the first pass at customer support, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 75 · 3224/03
Source: “Provide customer support using various delivery methods including face-to-face, telephone, and web-based platforms.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Routine support is well handled by digital channels, though some people want a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Promoting healthy lifestyles
changing shape
The software now makes the first pass at healthy lifestyles, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 70 · 3224/03
Source: “Promote healthy lifestyles to customers, providing advice on healthy eating, regular exercise, and reducing health risks.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: General advice on eating, exercise and health risks is widely published and easy to tailor, though motivating someone needs a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Directing individuals seeking assistance to appropriate benefits and welfare advisory services
changing shape
The software now makes the first pass at individuals seeking assistance, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 70 · 3224/05
Source: “Direct individuals seeking assistance to appropriate benefits and welfare advisory services.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Benefits and services are documented, so signposting is easy for software, though people in difficulty want a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Promoting welfare campaigns through social media and public events to increase awareness
changing shape
The software now makes the first pass at welfare campaigns, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 65 · 3224/05
Source: “Promote welfare campaigns through social media and public events to increase awareness.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Campaign content is exactly the kind of writing and design AI produces well; the events still need people.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Developing health programmes in collaboration with educational and community organisations
changing shape
The software now makes the first pass at health programmes, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 60 · 3224/05
Source: “Develop health programmes in collaboration with educational and community organisations.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Drafting a community health programme is document work software does well, though agreeing it with schools and local groups needs people talking.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Creating action plans to assist clients in obtaining permanent housing through rent or mortgage schemes
changing shape
The software now makes the first pass at action plans, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 3224/02
Source: “Create action plans to assist clients in obtaining permanent housing through rent or mortgage schemes.” (UK task statement)
How this row was scored
Exposure score: 50 out of 100 (43–57 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; mistakes that are cheap to catch.
The rating behind it: Housing options and steps can be set out clearly, but local availability drives what actually works.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Adhering to ethical codes and confidentiality rules when sharing client information
changing shape
The software now makes the first pass at ethical codes, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 3224/03
Source: “Adhere to ethical codes and confidentiality rules when sharing client information.” (UK task statement)
How this row was scored
Exposure score: 50 out of 100 (43–57 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Systems can enforce most confidentiality rules automatically, but deciding when sharing information is justified is a judgement the counsellor makes.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Implementing operational plans to streamline coaching services
changing shape
The software now makes the first pass at operational plans, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3224/03
Source: “Implement operational plans to streamline coaching services.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Process improvements can be drafted, but putting them into practice is the practitioner's own work.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Working to agreed targets in relation to client contact
changing shape
The software now makes the first pass at agreed targets, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 65 · 3224/04
Source: “Work to agreed targets in relation to client contact.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tracking caseload against targets is straightforward record work; meeting them is the counselling itself.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Determining customers' financial services needs
changing shape
The software now makes the first pass at customers' financial services needs, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 3224/02
Source: “Determine customers' financial services needs.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Working out what financial help someone needs follows documented rules a computer can apply, but a regulated firm must stand behind the assessment.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Outlining advantages and disadvantages of using financial services to clients
changing shape
The software now makes the first pass at advantages, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 75 · 3224/02
Source: “Outline advantages and disadvantages of using financial services to clients.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Pros and cons of financial products are documented, but regulated advice needs an authorised adviser.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Referring individuals to appropriate organisations for assistance
changing shape
The software now makes the first pass at individuals, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3224/02
Source: “Refer individuals to appropriate organisations for assistance.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Matching a person's needs to local services is mostly looking things up, which software does quickly and well.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Developing client treatment plans based on research
changing shape
The software now makes the first pass at client treatment plans, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 3224/05
Source: “Develop client treatment plans based on research, clinical experience, and client histories.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Plans can be drafted from guidance and history, but a qualified clinician has to own them.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Advising individuals on health issues for better health management
changing shape
The software now makes the first pass at individuals, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 70 · 3224/03
Source: “Advise individuals on health issues for better health management.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: General health guidance is abundant and easy to tailor to someone's situation, though acting on it usually needs encouragement from a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Advising clients on how they could be helped by counselling
changing shape
The software now makes the first pass at clients, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 90 · 3224/04
Source: “Advise clients on how they could be helped by counselling.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Explaining what counselling can offer is largely reproducing well-documented information.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Guiding clients in selecting the most suitable support services
changing shape
The software now makes the first pass at clients, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 85 · 3224/05
Source: “Guide clients in selecting the most suitable support services.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Matching needs to available services is a documented process suited to software.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Preparing clients for appeals by reviewing and organising necessary documentation
changing shape
The software now makes the first pass at clients, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 60 · 3224/05
Source: “Prepare clients for appeals by reviewing and organising necessary documentation.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Gathering and organising appeal paperwork is document work well suited to software.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Implementing changes based on client feedback in collaboration with relevant agencies and individuals
changing shape
The software now makes the first pass at changes, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3224/04
Source: “Implement changes based on client feedback in collaboration with relevant agencies and individuals.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Feedback can be analysed, but changing how services work is done with the people involved.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Coordinating activities with post-treatment agencies
changing shape
The software now makes the first pass at activities, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 85 · 3224/05
Source: “Coordinate activities with post-treatment agencies.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Handovers can be systemised, but arrangements between services are agreed by the people running them.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Learning about new developments in counselling by reading professional literature
changing shape
The software now makes the first pass at new developments, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3224/01
Source: “Learn about new developments in counselling by reading professional literature.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over.
The rating behind it: AI summarises new research quickly, but the learning has to end up in the counsellor's own practice.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Organising work and studying programmes for clients
changing shape
The software now makes the first pass at work, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 50 · 3224/01
Source: “Organise work and study programmes for clients.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Structuring a study programme is desk work, though it has to fit the individual person.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Engaging with clients to understand their needs and requirements
changing shape
The software now makes the first pass at clients, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 3224/04
Source: “Engage with clients to understand their needs and requirements.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Clients explain what they actually need in conversation with someone they trust.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Using preventative approaches to promote the health and wellbeing of individuals
changing shape
The software now makes the first pass at preventative approaches, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 3224/05
Source: “Use preventative approaches to promote the health and wellbeing of individuals, groups and communities.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Prevention methods are well documented and easy to plan, but getting individuals and communities to take them up depends on people.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Liaising with housing providers for client needs
changing shape
The software now makes the first pass at housing providers, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 60 · 3224/05
Source: “Liaise with housing providers for client needs.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Correspondence can be drafted, but getting a landlord to act often depends on an existing working relationship.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Advising clients on resolving their financial issues
staying human
The rules require a named, qualified person to answer for clients, and that person cannot be a piece of software.
importance 95 · 3224/02
Source: “Advise clients on resolving their financial issues.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (35–43 allowing for uncertainty): low exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: The options for clearing debts are documented and can be worked out automatically, but giving the advice itself is regulated in Britain.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Clarifying financial remedies to clients for debt management
staying human
The rules require a named, qualified person to answer for financial remedies, and that person cannot be a piece of software.
importance 90 · 3224/02
Source: “Clarify financial remedies to clients for debt management.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Debt options are well documented, but UK debt advice must come from a properly authorised adviser.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Providing budgeting advice to enhance financial capability
staying human
The rules require a named, qualified person to answer for advice, and that person cannot be a piece of software.
importance 90 · 3224/02
Source: “Provide budgeting advice to enhance financial capability.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Budgeting guidance is well documented, though regulated money advice needs an authorised adviser.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Providing a recommendation by offering professional and compliant debt advice
staying human
The rules require a named, qualified person to answer for a recommendation, and that person cannot be a piece of software.
importance 85 · 3224/02
Source: “Provide a recommendation by offering professional and compliant debt advice.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (35–43 allowing for uncertainty): low exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Debt advice follows documented rules a computer can apply, but in Britain it can only be given by a firm the regulator has authorised.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Articulating risks related to creditor behaviour
staying human
The rules require a named, qualified person to answer for risks, and that person cannot be a piece of software.
importance 80 · 3224/02
Source: “Articulate risks related to creditor behaviour, asset liquidation, and enforcement action.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: What creditors and bailiffs can legally do is published and easy to explain, but delivering that warning sits inside regulated debt advice.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Presenting and explaining various mortgage options to clients based on their financial situation
staying human
The rules require a named, qualified person to answer for various mortgage options, and that person cannot be a piece of software.
importance 80 · 3224/02
Source: “Present and explain various mortgage options to clients based on their financial situation.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Comparing mortgage deals and explaining them is well-documented number work, but recommending one is regulated and needs a qualified adviser.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Instructing others in programme methods
staying human
The value here is that a specific person handles this work and stands behind it. That is earned, not computed.
importance 65 · 3224/05
Source: “Instruct others in programme methods, procedures, or functions.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Training material is easy to produce; teaching people how the programme runs happens face to face.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Developing treatment plans based on clinical experience
staying human
The rules require a named, qualified person to answer for treatment plans, and that person cannot be a piece of software.
importance 65 · 3224/01
Source: “Develop treatment plans based on clinical experience.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Plans can be drafted from guidelines, though a qualified clinician has to own the treatment decision.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Executing financial planning recommendations for clients
staying human
The rules require a named, qualified person to answer for financial planning recommendations, and that person cannot be a piece of software.
importance 80 · 3224/02
Source: “Execute financial planning recommendations for clients.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Putting a money plan into action is largely admin work, though arranging regulated financial products must be handled by a properly authorised adviser.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Organising and overseeing fitness or wellness information presentations
staying human
The ratings behind this row put fitness well outside what today's tools can do on their own.
importance 65 · 3224/03
Source: “Organise and oversee fitness or wellness information presentations.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Slides and handouts are easy to produce; organising the room and delivering the session is human work.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Analysing individual cases with counsellors
staying human
The ratings behind this row put individual cases well outside what today's tools can do on their own.
importance 75 · 3224/04
Source: “Analyse individual cases with counsellors, doctors, and professionals.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Case notes can be summarised, but the discussion draws on what each professional has seen.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Conducting social research to advance knowledge in the social work field
staying human
The ratings behind this row put social research well outside what today's tools can do on their own.
importance 55 · 3224/05
Source: “Conduct social research to advance knowledge in the social work field.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Literature reviews and analysis are strong areas for software, but designing studies and collecting new data from people still needs researchers.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Establishing and maintaining contact with other social service agencies for counselling advancements
staying human
The value here is that a specific person handles contact and stands behind it. That is earned, not computed.
importance 85 · 3224/01
Source: “Establish and maintain contact with other social service agencies for counselling advancements.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Contact lists are easy to keep, but working relationships between agencies are built by people.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Interviewing clients to determine clients' assets
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 85 · 3224/02
Source: “Interview clients to determine clients' assets, liabilities, cash flow, insurance coverage, tax status, or financial objectives.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Gathering a client's money details is a structured conversation software can guide, but a worried person often opens up more to a human.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Negotiating repayment plans with debtors
staying human
The value here is that a specific person handles repayment plans and stands behind it. That is earned, not computed.
importance 85 · 3224/02
Source: “Negotiate repayment plans with debtors.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Standard offers can be generated, but creditors settle plans through negotiation with a person.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assessing individuals' situations to understand their needs
staying human
The value here is that a specific person handles individuals' situations and stands behind it. That is earned, not computed.
importance 85 · 3224/05
Source: “Assess individuals' situations to understand their needs.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Structured questions can map out someone's situation, but understanding what really matters to them usually comes from talking it through.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Following through to ensure the efficacy of services
staying human
The value here is that a specific person handles to ensure the efficacy of services and stands behind it. That is earned, not computed.
importance 75 · 3224/05
Source: “Follow through to ensure the efficacy of services provided.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Chasing up whether help actually worked can be partly automated with follow-up checks, but judging the result still needs the counsellor.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Supporting clients in submitting benefit claims
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 65 · 3224/02, 3224/05
Source: “Support clients in submitting benefit claims.” (UK task statement)
How this row was scored
Exposure score: 34 out of 100 (27–41 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Forms can largely be filled from known details, but claimants often need someone sitting with them.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Conducting seminars on financial planning topics
staying human
The value here is that a specific person handles seminars and stands behind it. That is earned, not computed.
importance 50 · 3224/02
Source: “Conduct seminars on financial planning topics including retirement and estate planning.” (UK task statement)
How this row was scored
Exposure score: 34 out of 100 (27–41 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: The slides and content for a money-planning talk are easy to generate, but running the session in a room is a person's job.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Recommending enrolling in debt management plans to meet clients' financial goals
staying human
The rules require a named, qualified person to answer for debt management plans, and that person cannot be a piece of software.
importance 80 · 3224/02
Source: “Recommend enrolling in debt management plans to meet clients' financial goals.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: The recommendation itself is regulated and must come from an authorised debt adviser.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Having a clear understanding of coaching frameworks and theories of positive psychology with the ability to apply them in practice
staying human
The value here is that a specific person handles a clear understanding of coaching frameworks and stands behind it. That is earned, not computed.
importance 85 · 3224/03
Source: “Have a clear understanding of coaching frameworks and theories of positive psychology with the ability to apply them in practice.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: The theory is fully published, but applying it well in a session is a practitioner's skill.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 4/4.
Assisting clients in implementing personal change-management activities to achieve life goals
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 95 · 3224/03
Source: “Assist clients in implementing personal change-management activities to achieve life goals.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Frameworks are well documented, but people follow through because someone is holding them to it.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Helping them to set and achieve suitable goals for change
staying human
The value here is that a specific person handles them and stands behind it. That is earned, not computed.
importance 90 · 3224/03
Source: “Help them to set and achieve suitable goals for change.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Goal-setting methods are documented, but sticking to goals depends on the coaching relationship.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Implementing strategies to help clients realise their potential
staying human
The value here is that a specific person handles strategies and stands behind it. That is earned, not computed.
importance 85 · 3224/03
Source: “Implement strategies to help clients realise their potential.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Strategies can be suggested, but people change because someone is working with them over time.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Conferring with other professionals to determine individuals' suitability for a specific programme
staying human
The rules require a named, qualified person to answer for other professionals, and that person cannot be a piece of software.
importance 75 · 3224/05
Source: “Confer with other professionals to determine individuals' suitability for a specific programme.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it.
The rating behind it: Criteria are documented, but suitability decisions are made jointly by accountable professionals.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Coordinating substance misuse intervention activities with court systems
staying human
The rules require a named, qualified person to answer for substance misuse intervention activities, and that person cannot be a piece of software.
importance 70 · 3224/05
Source: “Coordinate substance misuse intervention activities with court systems.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it.
The rating behind it: Paperwork and scheduling are routine, but court arrangements are agreed between accountable people.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Collaborating with mental health professionals and other agencies
staying human
The value here is that a specific person handles mental health professionals and stands behind it. That is earned, not computed.
importance 80 · 3224/01
Source: “Collaborate with mental health professionals and other agencies as required.” (UK task statement)
How this row was scored
Exposure score: 31 out of 100 (24–38 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Software can prepare the letters and referrals, but working jointly with NHS teams and other agencies still runs on human relationships.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Developing treatment plans in consultation with the client's treatment team
staying human
The value here is that a specific person handles treatment plans and stands behind it. That is earned, not computed.
importance 70 · 3224/01
Source: “Develop treatment plans in consultation with the client's treatment team.” (UK task statement)
How this row was scored
Exposure score: 31 out of 100 (24–38 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Software can draft the plan from case notes, but agreeing it around the table with the client's wider team is a human conversation.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Exchanging necessary information with families
staying human
The value here is that a specific person handles necessary information and stands behind it. That is earned, not computed.
importance 70 · 3224/01
Source: “Exchange necessary information with families, probation officers, police, and other parties during the treatment process.” (UK task statement)
How this row was scored
Exposure score: 31 out of 100 (24–38 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Sharing information is routine, but who tells what to police or family is a judgement call.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Modifying treatment plans to comply with changes in clients' status
staying human
The value here is that a specific person handles treatment plans and stands behind it. That is earned, not computed.
importance 70 · 3224/01, 3224/05
Source: “Modify treatment plans to comply with changes in clients' status.” (UK task statement)
How this row was scored
Exposure score: 31 out of 100 (24–38 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Updating a written plan is quick for software, but deciding the therapy needs to change comes from what the counsellor sees.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Coordinating efforts with social services and other agencies to deliver comprehensive support
staying human
The value here is that a specific person handles efforts and stands behind it. That is earned, not computed.
importance 90 · 3224/05
Source: “Coordinate efforts with social services and other agencies to deliver comprehensive support.” (UK task statement)
How this row was scored
Exposure score: 31 out of 100 (24–38 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Referrals are easy to arrange, but joint working between agencies is built on relationships.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Monitoring and evaluating patient progress to adjust treatment plans
staying human
The value here is that a specific person handles patient progress and stands behind it. That is earned, not computed.
importance 80 · 3224/05
Source: “Monitor and evaluate patient progress to adjust treatment plans.” (UK task statement)
How this row was scored
Exposure score: 31 out of 100 (24–38 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Progress data can be tracked automatically, but deciding to change how the therapy is working is a judgement made with the client.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Planning treatment with counsellors, doctors or nurses based on social work experience and patient needs
staying human
The value here is that a specific person handles treatment and stands behind it. That is earned, not computed.
importance 80 · 3224/05
Source: “Plan treatment with counsellors, doctors, or nurses based on social work experience and patient needs.” (UK task statement)
How this row was scored
Exposure score: 31 out of 100 (24–38 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Draft plans can be generated from the file, but agreeing the approach with doctors and nurses is a discussion between professionals.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Coordinating with clinical and healthcare staff to ensure effective patient care
staying human
The value here is that a specific person handles clinical and stands behind it. That is earned, not computed.
importance 75 · 3224/05
Source: “Coordinate with clinical and healthcare staff to ensure effective patient care.” (UK task statement)
How this row was scored
Exposure score: 31 out of 100 (24–38 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Scheduling and messages can be automated, but joining up care with NHS clinicians happens through conversations between the people involved.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Discussing bankruptcy options with clients
staying human
The rules require a named, qualified person to answer for bankruptcy options, and that person cannot be a piece of software.
importance 85 · 3224/02
Source: “Discuss bankruptcy options with clients.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Insolvency options are documented, but discussing them properly needs an authorised adviser and a real conversation.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Training student interns or new staff members in job responsibilities
staying human
The value here is that a specific person handles student interns and stands behind it. That is earned, not computed.
importance 60 · 3224/05
Source: “Train student interns or new staff members in job responsibilities.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Handbooks are easy to write, but new staff learn the job by working alongside someone.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Training volunteers
staying human
The value here is that a specific person handles volunteers and stands behind it. That is earned, not computed.
importance 55 · 3224/05
Source: “Train volunteers.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Training material is easy to produce, but volunteers are brought on by people who know the work.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assisting clients in identifying choices and outlining possible ways forward
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 85 · 3224/04
Source: “Assist clients in identifying choices and outlining possible ways forward.” (UK task statement)
How this row was scored
Exposure score: 28 out of 100 (21–35 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Options can be listed, but exploring what a client can live with happens in conversation.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Providing support and guidance for self-managed recovery
staying human
The value here is that a specific person handles support and stands behind it. That is earned, not computed.
importance 85 · 3224/05
Source: “Provide support and guidance for self-managed recovery.” (UK task statement)
How this row was scored
Exposure score: 28 out of 100 (21–35 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Recovery materials are widely available, but people stay with it because someone is checking in.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Gathering information from various sources to make recommendations to courts for child custody disputes
staying human
The rules require a named, qualified person to answer for information, and that person cannot be a piece of software.
importance 70 · 3224/04
Source: “Gather information from various sources to make recommendations to courts for child custody disputes.” (UK task statement)
How this row was scored
Exposure score: 27 out of 100 (20–34 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it.
The rating behind it: Reports for family courts must be produced by a qualified officer the court accepts.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Collecting information about clients through interviews
staying human
The value here is that a specific person handles information and stands behind it. That is earned, not computed.
importance 85 · 3224/01, 3224/04
Source: “Collect information about clients through interviews, observation, or tests.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Structured questionnaires gather a lot, but the useful detail comes out in conversation.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Interviewing tenants and advising on tenant-landlord relationships
staying human
The value here is that a specific person handles tenants and stands behind it. That is earned, not computed.
importance 60 · 3224/02
Source: “Interview tenants and advise on tenant-landlord relationships, house purchasing, and benefits.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: The rules are documented, but tenants' situations come out through conversation and vary a lot.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Implementing follow-up or aftercare programmes for clients discharged from treatment programmes
staying human
The value here is that a specific person handles follow-up and stands behind it. That is earned, not computed.
importance 80 · 3224/05
Source: “Implement follow-up or aftercare programmes for clients discharged from treatment programmes.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Reminders and check-ins can be automated, but aftercare works because someone follows up personally.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assisting clients in accurately completing various forms and applications
staying human
This work happens in the physical world: clients, in a real place. Software cannot follow it there.
importance 70 · 3224/05
Source: “Assist clients in accurately completing various forms and applications.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Form filling is well-documented work software handles, but carers usually sit with the person to gather the details.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Consulting on mortgage arrears and repossession prevention
staying human
The rules require a named, qualified person to answer for mortgage arrears, and that person cannot be a piece of software.
importance 85 · 3224/02
Source: “Consult on mortgage arrears and repossession prevention.” (UK task statement)
How this row was scored
Exposure score: 25 out of 100 (18–32 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Mortgage arrears advice is regulated and must come from a qualified, authorised adviser.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Recommending borrowing through loans or loan schemes to meet clients' financial goals
staying human
The rules require a named, qualified person to answer for loans, and that person cannot be a piece of software.
importance 75 · 3224/02
Source: “Recommend borrowing through loans or loan schemes to meet clients' financial goals.” (UK task statement)
How this row was scored
Exposure score: 25 out of 100 (18–32 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Recommending borrowing is regulated advice that must come from an authorised, qualified person.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Adhering to a professional Code of Ethics in coaching
staying human
The value here is that a specific person handles a professional code of ethics and stands behind it. That is earned, not computed.
importance 85 · 3224/03
Source: “Adhere to a professional Code of Ethics in coaching.” (UK task statement)
How this row was scored
Exposure score: 25 out of 100 (18–32 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: The code is published, but adhering to it is about a practitioner's own conduct and accountability.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Identifying vulnerabilities' impact and providing extra support to safeguard customer interests
staying human
The value here is that a specific person handles vulnerabilities' impact and stands behind it. That is earned, not computed.
importance 75 · 3224/02
Source: “Identify vulnerabilities' impact and provide extra support to safeguard customer interests.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Systems can flag signs that a client is vulnerable, but adjusting the help around them depends on a person noticing and responding.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Organising and overseeing events, organised runs or walks
staying human
This work happens in the physical world: events, organised runs or walks, in a real place. Software cannot follow it there.
importance 60 · 3224/03
Source: “Organise and oversee events such as organised runs or walks.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Planning and paperwork can be drafted, but the event itself is run on the ground on the day.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Developing and implementing treatment plans
staying human
The value here is that a specific person handles treatment plans and stands behind it. That is earned, not computed.
importance 80 · 3224/04
Source: “Develop and implement treatment plans.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (20–28 allowing for uncertainty): low exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: A plan can be drafted from notes, but carrying it out is the counselling itself, which happens between two people.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Responding to the client's questions and concerns about their diagnosis and treatment
staying human
The value here is that a specific person handles the client's questions and stands behind it. That is earned, not computed.
importance 85 · 3224/05
Source: “Respond to the client's questions and concerns about their diagnosis and treatment.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (20–28 allowing for uncertainty): low exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Answering a client's worries about their own therapy depends on the trust built with them face to face, not on general information.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Guiding clients in finding coping strategies
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 95 · 3224/01
Source: “Guide clients in finding coping strategies.” (UK task statement)
How this row was scored
Exposure score: 21 out of 100 (14–28 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Coping strategies are well documented, but people take them up through a relationship with their counsellor.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Assisting clients in understanding how their beliefs impact their feelings
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 80 · 3224/03
Source: “Assist clients in understanding how their beliefs impact their feelings.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: The method is well documented, but the work happens in a trusted conversation.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 4/4 · how much data exists 3/4.
Facilitating workshops to help participants develop specific skills and techniques
staying human
This work happens in the physical world: workshops, in a real place. Software cannot follow it there.
importance 75 · 3224/03
Source: “Facilitate workshops to help participants develop specific skills and techniques.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Workshop material is easy to prepare, but running the session depends on the facilitator in the room.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Advising individuals on interpersonal problems to improve relationships
staying human
The value here is that a specific person handles individuals and stands behind it. That is earned, not computed.
importance 95 · 3224/04
Source: “Advise individuals on interpersonal problems to improve relationships.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Advice on relationships is widely documented, but it only lands inside a trusted conversation.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 4/4 · how much data exists 3/4.
Assisting clients in reaching their appointments on time
staying human
This work happens in the physical world: clients, in a real place. Software cannot follow it there.
importance 65 · 3224/05
Source: “Assist clients in reaching their appointments on time.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Reminders can be automated, but some clients need practical help to actually get there.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Coordinating bereavement support services as client advocates
staying human
The value here is that a specific person handles bereavement support services and stands behind it. That is earned, not computed.
importance 90 · 3224/01
Source: “Coordinate bereavement support services as client advocates.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Referrals and paperwork are easy to organise, but bereaved people need a person alongside them.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Supporting clients in developing their parenting skills
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 75 · 3224/04
Source: “Support clients in developing their parenting skills.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (14–22 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Helping a parent change how they handle their children works through an ongoing personal relationship, not general advice from a machine.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Conducting chemical dependency programme orientation sessions
staying human
This work happens in the physical world: chemical dependency programme orientation sessions, in a real place. Software cannot follow it there.
importance 80 · 3224/05
Source: “Conduct chemical dependency programme orientation sessions.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Session material can be prepared, but orientation is delivered to a group in a room.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Participating in training events to enhance professional skills
staying human
The value here is that a specific person handles training events and stands behind it. That is earned, not computed.
importance 70 · 3224/04, 3224/05
Source: “Participate in training events to enhance professional skills.” (UK task statement)
How this row was scored
Exposure score: 17 out of 100 (10–24 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Taking part in training events is about being present and building your own skills.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Attending seminars, training workshops or classes to improve social work knowledge
staying human
This work happens in the physical world: seminars, training workshops or classes, in a real place. Software cannot follow it there.
importance 75 · 3224/05
Source: “Attend seminars, training workshops, or classes to improve social work knowledge.” (UK task statement)
How this row was scored
Exposure score: 17 out of 100 (13–21 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Attending training is something the worker has to do themselves; nobody can learn on their behalf.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Gaining the client's agreement to any repayment plan
staying human
The value here is that a specific person handles the client's agreement and stands behind it. That is earned, not computed.
importance 80 · 3224/02
Source: “Gain the client's agreement to any repayment plan.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Getting someone to commit to a repayment plan depends on trust in the adviser.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Validating customers' identity and assessing their mental capacity to make informed decisions at every touch point
staying human
The value here is that a specific person handles customers' identity and stands behind it. That is earned, not computed.
importance 70 · 3224/02
Source: “Validate customers' identity and assess their mental capacity to make informed decisions at every touch point.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Checking who someone is can be automated, but judging whether they can make their own decisions rests on a live conversation with them.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Accepting clients' issues without bias to ensure fair treatment
staying human
The value here is that a specific person handles clients' issues without bias and stands behind it. That is earned, not computed.
importance 85 · 3224/04
Source: “Accept clients' issues without bias to ensure fair treatment.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Treating people fairly and without judgement is a stance a practitioner holds, not an output.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Providing support to clients in adhering to their treatment plans
staying human
This work happens in the physical world: support, in a real place. Software cannot follow it there.
importance 80 · 3224/05
Source: “Provide support to clients in adhering to their treatment plans.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Reminders help, but people stick with treatment because someone they know is encouraging them.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Advising clients on financial matters in person
staying human
This work happens in the physical world: clients, in a real place. Software cannot follow it there.
importance 85 · 3224/02
Source: “Advise clients on financial matters in person.” (UK task statement)
How this row was scored
Exposure score: 15 out of 100 (8–22 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: The task is specifically face to face, and regulated money advice needs an authorised person.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Participating in case conferences or staff meetings
staying human
The value here is that a specific person handles case conferences and stands behind it. That is earned, not computed.
importance 70 · 3224/05
Source: “Participate in case conferences or staff meetings.” (UK task statement)
How this row was scored
Exposure score: 15 out of 100 (8–22 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: The value of a case conference is in what the people present know and decide together.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Managing client expectations
staying human
The value here is that a specific person handles client expectations and stands behind it. That is earned, not computed.
importance 75 · 3224/02
Source: “Manage client expectations.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Setting honest expectations with someone about what counselling can and cannot do relies on the trust built with that person.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Assisting clients in developing increased self-awareness
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 90 · 3224/03
Source: “Assist clients in developing increased self-awareness.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (9–17 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Self-awareness grows through being questioned by someone who knows you.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Employing questioning techniques and listening skills to identify personal development areas
staying human
The value here is that a specific person handles techniques and stands behind it. That is earned, not computed.
importance 80 · 3224/03
Source: “Employ questioning techniques and listening skills to identify personal development areas.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Drawing out someone's development needs by questioning and listening happens in a live conversation.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Leading counselling programmes for clients
staying human
The value here is that a specific person handles programmes and stands behind it. That is earned, not computed.
importance 80 · 3224/01
Source: “Lead counselling programmes for clients.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Programme material can be prepared, but leading clients through it depends on trust.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Assessing the risk patients pose to themselves
staying human
The value here is that a specific person handles the risk patients pose and stands behind it. That is earned, not computed.
importance 75 · 3224/01
Source: “Assess the risk patients pose to themselves and others.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (8–16 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Judging whether someone might harm themselves depends on what a counsellor notices in the room and the trust that makes them speak openly.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Safelying engage with clients while enhancing self-awareness as a reflective practitioner
staying human
The value here is that a specific person handles engage and stands behind it. That is earned, not computed.
importance 85 · 3224/03
Source: “Safely engage with clients while enhancing self-awareness as a reflective practitioner.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Safe practice and self-reflection are personal skills built through supervision and experience.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Assessing and understanding clients' feelings or temperament
staying human
The value here is that a specific person handles clients' feelings and stands behind it. That is earned, not computed.
importance 90 · 3224/04
Source: “Assess and understand clients' feelings or temperament.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Reading how someone actually feels comes from being with them and noticing what they do not say.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Supervising and directing other workers providing services to clients or patients
staying human
The value here is that a specific person handles other workers providing services and stands behind it. That is earned, not computed.
importance 75 · 3224/05
Source: “Supervise and direct other workers providing services to clients or patients.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Leading and supporting other staff depends on knowing them and being accountable for their work, which software cannot take on.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Representing clients in tribunals
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 55 · 3224/05
Source: “Represent clients in tribunals.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Anyone may speak for a client at a tribunal, but arguing the case live in front of a panel is human work.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Preparing written evaluations of individuals' psychological competence for court hearings
staying human
The rules require a named, qualified person to answer for written evaluations of individuals' psychological competence, and that person cannot be a piece of software.
importance 65 · 3224/04
Source: “Prepare written evaluations of individuals' psychological competence for court hearings.” (UK task statement)
How this row was scored
Exposure score: 11 out of 100 (4–18 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: A court report on someone's mental capability must come from a properly registered practitioner who has assessed that person.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 1/4.
Supervising counsellors, social service staff, assistants and postgraduate students
staying human
The rules require a named, qualified person to answer for counsellors, social service staff, assistants and postgraduate students, and that person cannot be a piece of software.
importance 65 · 3224/01, 3224/04
Source: “Supervise counsellors, social service staff, assistants, and postgraduate students.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Supervision works through an experienced person discussing real cases with the counsellor.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Building a relationship of trust and respect with clients
staying human
The value here is that a specific person handles a relationship of trust and stands behind it. That is earned, not computed.
importance 85 · 3224/03, 3224/04
Source: “Build a relationship of trust and respect with clients.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (6–14 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: The relationship itself is the work, and it belongs to a person.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Counseling individuals, groups, families or communities regarding issues, mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care or medical care
staying human
The value here is that a specific person handles individuals, groups, families or communities regarding issues and stands behind it. That is earned, not computed.
importance 95 · 3224/05
Source: “Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (6–14 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Counselling works through the relationship built with the person in the room; that bond, not the information, is what produces change.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 4/4 · how much data exists 1/4.
Directing the patient care activities of nursing staff
staying human
The rules require a named, qualified person to answer for the patient care activities of nursing staff, and that person cannot be a piece of software.
importance 50 · 3224/05
Source: “Direct the patient care activities of nursing staff.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (0–22 allowing for uncertainty): minimal exposure, low confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Deciding and directing what nursing staff do for patients has to be owned by a registered clinician working with the team.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Discussing with individual patients their plans for life after leaving therapy
staying human
The value here is that a specific person handles individual patients their plans and stands behind it. That is earned, not computed.
importance 80 · 3224/01
Source: “Discuss with individual patients their plans for life after leaving therapy.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (5–13 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Ending therapy well is a conversation that depends on the relationship built over time.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Advising clients individually to assist in overcoming dependencies
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 70 · 3224/01, 3224/05
Source: “Advise clients individually to assist in overcoming dependencies.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (5–13 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Work on dependency rests on an honest relationship with one counsellor over time.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Counseling clients on divorce and separation to facilitate emotional coping
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 85 · 3224/04
Source: “Counsel clients on divorce and separation to facilitate emotional coping.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (5–13 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Coping with separation is worked through with a person who listens over time.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Encouraging the client to talk about and explore their feelings
staying human
The value here is that a specific person handles the client and stands behind it. That is earned, not computed.
importance 85 · 3224/04
Source: “Encourage the client to talk about and explore their feelings, attitudes and behaviours.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (5–13 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: People open up about feelings because a trusted person is there to hear it.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Training staff in specific job roles to enhance performance
staying human
This work happens in the physical world: staff, in a real place. Software cannot follow it there.
importance 70 · 3224/05
Source: “Train staff in specific job roles to enhance performance.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (5–13 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Training someone in a job role means showing them at the machine and watching them try.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Intervening as an advocate for clients or patients to resolve emergency problems in crisis situations
staying human
This work happens in the physical world: an advocate, in a real place. Software cannot follow it there.
importance 85 · 3224/01, 3224/05
Source: “Intervene as an advocate for clients or patients to resolve emergency problems in crisis situations.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (1–15 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Standing up for someone in a crisis means being there with them as it happens.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Providing clinical supervision to other less experienced play therapists
staying human
The rules require a named, qualified person to answer for clinical supervision, and that person cannot be a piece of software.
importance 50 · 3224/04
Source: “Provide clinical supervision to other less experienced play therapists.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (1–15 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Supervising a therapist's practice depends on an experienced person discussing real sessions with them.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Advising clients in group sessions to adjust to life and make changes
staying human
This work happens in the physical world: clients, in a real place. Software cannot follow it there.
importance 80 · 3224/01, 3224/05
Source: “Advise clients in group sessions to adjust to life and make changes.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (2–10 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: A group session works through what happens between the people in the room.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Encouraging individuals and family members to develop and use skills and strategies for confronting their problems in a constructive manner
staying human
The rules require a named, qualified person to answer for individuals, and that person cannot be a piece of software.
importance 90 · 3224/04
Source: “Encourage individuals and family members to develop and use skills and strategies for confronting their problems in a constructive manner.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, high confidence, and it moved between repeat runs, so the range is widened.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Helping family members actually change how they handle conflict works through a trusted relationship with a licensed therapist.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 3/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Performing crisis interventions with clients
staying human
This work happens in the physical world: crisis interventions, in a real place. Software cannot follow it there.
importance 85 · 3224/01
Source: “Perform crisis interventions with clients.” (UK task statement)
How this row was scored
Exposure score: 5 out of 100 (1–9 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Crisis work depends on a trusted person responding in the moment.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Leading group therapy sessions to enhance interpersonal relationships
staying human
This work happens in the physical world: group therapy sessions, in a real place. Software cannot follow it there.
importance 85 · 3224/04
Source: “Lead group therapy sessions to enhance interpersonal relationships.” (UK task statement)
How this row was scored
Exposure score: 5 out of 100 (1–9 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Group therapy works through what happens between the people in the room.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Attending supervision sessions to receive guidance and feedback
staying human
The value here is that a specific person handles supervision sessions and stands behind it. That is earned, not computed.
importance 70 · 3224/04
Source: “Attend supervision sessions to receive guidance and feedback.” (UK task statement)
How this row was scored
Exposure score: 3 out of 100 (0–7 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Supervision is about the counsellor examining their own practice with an experienced colleague.
The five ratings: output a model can produce 0/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Updating relatives on patient progress
staying human
The value here is that a specific person handles relatives and stands behind it. That is earned, not computed.
importance 50 · 3224/05
Source: “Update relatives on patient progress, especially following fatal accidents.” (UK task statement)
How this row was scored
Exposure score: 3 out of 100 (0–7 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Telling a family how someone is, especially after a death, is entirely about being a person with them at that moment.
The five ratings: output a model can produce 0/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 4/4 · how much data exists 1/4.
Representing clients in court proceedings
staying human
This work happens in the physical world: clients, in a real place. Software cannot follow it there.
importance 60 · 3224/02
Source: “Represent clients in court proceedings.” (UK task statement)
How this row was scored
Exposure score: 1 out of 100 (0–5 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Speaking for someone in court is reserved by law to authorised lawyers and depends on being present at the hearing.
The five ratings: output a model can produce 0/4 · needs a body in a room 2/4 · needs an accountable person 4/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Providing emotional support for patients and their families
staying human
This work happens in the physical world: emotional support, in a real place. Software cannot follow it there.
importance 90 · 3224/05
Source: “Provide emotional support for patients and their families.” (UK task statement)
How this row was scored
Exposure score: 1 out of 100 (0–5 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Comfort at a difficult time works because another human being is present and means it.
The five ratings: output a model can produce 0/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 4/4 · how much data exists 1/4.
Assisting individuals with social activities and encourage their participation
staying human
This work happens in the physical world: individuals, in a real place. Software cannot follow it there.
importance 60 · 3224/01
Source: “Assist individuals with social activities and encourage their participation.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Encouraging someone to join in only works with a person there beside them.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Assessing individuals' degree of drug dependency by collecting and analysing urine samples
staying human
This work happens in the physical world: individuals' degree of drug dependency, in a real place. Software cannot follow it there.
importance 80 · 3224/05
Source: “Assess individuals' degree of drug dependency by collecting and analysing urine samples.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Taking and handling urine samples is physical clinical work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Transporting or accompanying clients to scheduled health appointments or referral sites
staying human
This work happens in the physical world: clients, in a real place. Software cannot follow it there.
importance 65 · 3224/05
Source: “Transport or accompany clients to scheduled health appointments or referral sites.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Taking someone to an appointment means physically being with them and travelling there, which no software can do.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 1/4.

What this job pays, and how many people do it

Median pay: £31,100a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 58,600in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: accurate records in, a record out. The rows above are exactly that shape: maintaining accurate records and referring clients to other services. What it cannot do is be trusted in person, which is what clients develop insight runs on: someone specific doing it and standing behind it. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

Your week is splitting in two, and which half fills it is the whole question. Maintaining accurate records is going; helping clients develop insight into themselves or their relationships is not.

So, given all that: 23% of this job's task weight sits in rows the software is already learning, 22% in rows that change shape rather than disappear, and 55% in rows it is nowhere near. That is the position, measured across 189 scored tasks. It is not a forecast about you.

The occupation is an average and you are not, so the first job below is finding out where your own week actually sits.

This week: one thing

Print the task ledger above and put your own hours next to each row. Roughly, in pen, in one sitting. Then look at which group your hours actually pile up in. Twenty minutes, this week.

What you end up holding: your own week, on one page, sorted into what is shifting and what is not
How long it takes: about twenty minutes

If printing it isn’t practical: Read the rows off this page and write the same list on the back of an envelope. Same twenty minutes, same page, and it works just as well said out loud to someone who knows the job. The point is your hours next to the rows, not the paper it is on.

Over the next 90 days

Volunteer toward the durable end, visibly. Over the next ninety days put your hand up for the work in the bottom group (helping clients develop insight into themselves or their relationships) and let people see you doing it. Not a new project: the same job, with your mix deliberately tilted. The point is that when the rota or the reorganisation comes, the version of you people picture is the one doing the part that stays.

Over the next 12 months

Claim a specialism at the durable end and let the other end go. Over a year, deliberately become the person who handles helping clients develop insight into themselves or their relationships, and deliberately stop being the first choice for the rows in the top group. That trade costs something, because the exposed work is often the comfortable work. Decide it on purpose rather than by drift. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to counsellors (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was psychotherapists and cognitive behaviour therapists: only about 7% of its durable work is work you already do. And on the numbers you do not need one. This job scores 39/100 here, with only 23% of the task list in the top band, and “assist clients in expressing their feelings” is not work that hands over cleanly. None of them beats deepening what you already have.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

Psychotherapists and cognitive behaviour therapists
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “encourage the client to talk about and explore their feelings, attitudes and behaviours”. Across the whole of both lists that adds up to about 7% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 7% of the durable side of that job. That is a different job, not a next step.
Look at that job’s page anyway →
Brokers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “analyse client financial information to determine strategies for meeting financial objectives”. Across the whole of both lists that adds up to about 6% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 6% of the durable side of that job. That is a different job, not a next step.
Look at that job’s page anyway →
Finance and investment analysts and advisers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “advise clients on resolving their financial issues”. Across the whole of both lists that adds up to about 5% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 5% of the durable side of that job. That is a different job, not a next step.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 23% of its task weight, across 189 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The whole-job doom story
Nothing on this page says this job ends. It says the mix inside it moves. Half the rows above are unchanged or changing shape, and the plan is about which half your week sits in. That is a very different problem, and a solvable one.
Panic-buying a course
Do the twenty-minute sorting exercise first. Most people who buy a course before they have done it buy the wrong one, and the free services listed below will tell you the same thing without charging for it.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which Credit Counselors is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

In US official statistics this job is counted as Credit Counselors. Pay and employment stay on this page’s own group; the task list and the scores do not cross over.

Your route through this

Where to go next, and what it costs

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Skills Bootcamps
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
- Skills Bootcamps - what they are and who can do them (DfE, Skills for Careers)
- Skills Bootcamps - JobHelp (DWP)
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
- Skills Development Scotland
In Wales:
Careers Wales
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded

No Space for this job, but one for what is happening to it

Nothing Collab365 runs is built for counsellors, and we are not going to point you at the nearest one and call it a fit.

There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 23% of the work on this page is already inside what they can do.

Try The AI Authority free →

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

The AI Authority is a general community about working with AI, not a course for counsellors. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.

Noted, and thank you. We’ll email you if a Space for counsellors launches. Nothing else.

That did not look like an email address, so nothing was saved. Have another go below.

We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.

No Space for counsellors yet. Should there be one?

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

Collab365 launches new communities where the need is real. If one for counsellors existed, with researched problems, courses and people in the same boat, would you want in?

Your email

We use your email address for one thing: to tell you if a Space for counsellors launches. We never sell it, never use it for unrelated marketing, and every email has a one-click unsubscribe. Our privacy policy has the full version.

This unlocks nothing. Every figure, every row and every step on this page is already yours, whether you fill this in or not.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace Counsellors?: Not as a job, but it is already doing parts of the work. Across the 189 official task statements scored for Counsellors (United Kingdom, SOC 3224), 23% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 39 out of 100 (range 33–45, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “Counsellors” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Maintain records of coaching practice and log coaching hours” (93/100, very high); “Track attendance, participation, and performance data related to wellness events” (93/100, very high); “Carry out business administrative tasks for self-employed operations” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “Counsellors” stay human?: About 55% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Transport or accompany clients to scheduled health appointments or referral sites” (0/100, minimal); “Assess individuals' degree of drug dependency by collecting and analysing urine samples” (0/100, minimal); “Assist individuals with social activities and encourage their participation” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “Counsellors” do about AI?: Start from the ledger rather than the headline: 23% of this job's weighted core work is exposed, and roughly 55% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for Counsellors calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 189 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
One task scored differently between repeat runs, so its range on this page is wider. We would rather show the wobble than hide it.
One row is marked low confidence, so treat it as a ballpark rather than a fine measurement.
The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
34 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

How we score a job Download this release Look up another job

Using these figures?

Cite this

Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.