UK dataswitch to US
Florists
understanding and capturing client requirements to address their problems, taking floral arrangement orders over the phone for delivery or collection and planning arrangement according to client's requirements. If that's your week, this page is about your job.
The honest answer
AI changes the edges of this job, not the middle: demonstrating excellent verbal and non-verbal communication skills with customers/clients is work software can't reach.
What shifts is taking orders online: the overhead at the edges, not the middle you trained for.
Your week, as this page understands it
Florists sell flowers and related products in a wholesale or retail business, and design and make up floral bouquets, wreaths, tributes and other floral arrangements for sale to the public. The job title says “florists”. The real job is the part underneath: demonstrating excellent verbal and non-verbal communication skills with customers/clients. That is the thing someone has to be right about.
The exposed part of this job is specific, and we won’t pretend it is coming back. But florists is not one task. It is 37 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is demonstrating excellent verbal and non-verbal communication skills with customers/clients, and the ledger below shows exactly why.
Where the work sits, by task weight
- shifting to AI
- 15%
- changing shape
- 8%
- staying human
- 77%
These bars are tasks changing hands, not people being counted out. The ledger below shows which.
Whole-job exposure score 25 out of 100 (20–31 allowing for uncertainty): low exposure, across 37 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.
How we know this
What is measured: Every published task statement for florists is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.
How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.
Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.
Your job, task by task
These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.
- 17 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
- Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.
Shifting to AI
6 tasksTasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.
Taking orders online
This is reading one thing and writing another: orders online in, a record out. That is the shape today's tools are built for.
importance 75 · 5443/00Source: “Take orders online.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Online ordering is already software; the human part is just handling the odd query.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Organizing and prioritizing own workload to meet deadlines
This is reading one thing and writing another: own workload in, a record out. That is the shape today's tools are built for.
importance 75 · 5443/00Source: “Organize and prioritize own workload to meet deadlines.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Sorting and prioritising a work queue against deadlines is scheduling work that software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Answering telephone calls and directing them to the appropriate department or individual
This is reading one thing and writing another: telephone calls in, a record out. That is the shape today's tools are built for.
importance 70 · 5443/00Source: “Answer telephone calls and direct them to the appropriate department or individual.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering and routing calls is something phone systems and automated assistants already do.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Selecting appropriate standard design patterns for client projects
This is reading one thing and writing another: appropriate standard design patterns in, a record out. That is the shape today's tools are built for.
importance 70 · 5443/00Source: “Select appropriate standard design patterns for client projects.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Standard floristry design patterns are documented, so matching one to a client brief is a straightforward lookup for software.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Changing shape
3 tasksTasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.
Taking floral arrangement orders over the phone for delivery or collection
The software now makes the first pass at floral arrangement orders over the phone, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 5443/00Source: “Take floral arrangement orders over the phone for delivery or collection.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Taking orders by phone is routine work automated systems now handle, though funeral orders need a sensitive human touch.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Planning arrangement according to client's requirements
The software now makes the first pass at arrangement, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 5443/00Source: “Plan arrangement according to client's requirements, considering design and material properties.” (UK task statement)
How this row was scored
Exposure score: 50 out of 100 (43–57 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Software can plan an arrangement from a brief, but knowing what will actually hold together and what is in season needs a florist.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Designing in-shop and window displays to showcase floral arrangements and attract customers
The software now makes the first pass at in-shop, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 5443/00Source: “Design in-shop and window displays to showcase floral arrangements and attract customers.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Software can design striking window display concepts, but building them in the shop is hands-on work.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Staying human
28 tasksTasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.
Understanding and capturing client requirements to address their problems
The value here is that a specific person handles client requirements and stands behind it. That is earned, not computed.
importance 90 · 5443/00Source: “Understand and capture client requirements to address their problems.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Requirements are easy to write up, but understanding what a client really needs comes from talking with them.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Purchasing flowers and supplies from wholesalers and growers
This work happens in the physical world: flowers, in a real place. Software cannot follow it there.
importance 90 · 5443/00Source: “Purchase flowers and supplies from wholesalers and growers.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Ordering from wholesalers is increasingly done online, but judging flower quality still often means seeing the stock at market.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Assisting customers in selecting flowers and plants based on their needs
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 90 · 5443/00Source: “Assist customers in selecting flowers and plants based on their needs.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Helping customers choose depends on seeing and handling what is in the shop, though software can suggest options for an occasion.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Show the other 27 tasks
Recording and storing customer information in a safe location according to organizational and legislative requirements
shifting to AIThis is reading one thing and writing another: customer information in, a record out. That is the shape today's tools are built for.
importance 65 · 5443/00Source: “Record and store customer information in a safe location according to organizational and legislative requirements.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Storing customer details correctly under data protection rules is exactly the sort of record-keeping software handles reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Maintaining a log book of financial transactions
shifting to AIThis is reading one thing and writing another: a log book of financial transactions in, a record out. That is the shape today's tools are built for.
importance 60 · 5443/00Source: “Maintain a log book of financial transactions.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping a log of takings and payments is straightforward bookkeeping that software handles reliably for a small florist.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Discussing with clients the price and type of arrangement
staying humanThe value here is that a specific person handles clients the price and stands behind it. That is earned, not computed.
importance 80 · 5443/00Source: “Discuss with clients the price and type of arrangement desired.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Price and style conversations happen by phone or in person, and reassurance matters, though the quoting itself is routine.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Researching, and applying newing floristry techniques and trends in floral arrangements
staying humanThis work happens in the physical world: floristry techniques, in a real place. Software cannot follow it there.
importance 80 · 5443/00Source: “Research and apply new floristry techniques and trends in floral arrangements.” (UK task statement)
How this row was scored
Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Researching new techniques and trends is something software does quickly; putting them into practice still needs skilled hands.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Advising customers on selecting and caring for plants
staying humanThis work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 85 · 5443/00Source: “Advise customers on selecting and caring for plants.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Plant care advice is well documented and easy to generate, though customers usually ask while standing in the shop.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Selling plants and flowers to customers
staying humanThis work happens in the physical world: plants, in a real place. Software cannot follow it there.
importance 85 · 5443/00Source: “Sell plants and flowers to customers.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Selling plants face to face depends on reading the customer and their garden in the moment.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Training employees in relevant skills and procedures for their roles
staying humanThis work happens in the physical world: employees, in a real place. Software cannot follow it there.
importance 70 · 5443/00Source: “Train employees in relevant skills and procedures for their roles.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: AI prepares the training material, but showing colleagues how it works happens in person.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Maintaining botanical materials through accurate stock rotation to ensure optimal condition for sale
staying humanThis work happens in the physical world: botanical materials, in a real place. Software cannot follow it there.
importance 85 · 5443/00Source: “Maintain botanical materials through accurate stock rotation to ensure optimal condition for sale.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Stock rotation means physically moving and checking flowers, guided by records software can keep.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Adhering to deadlines for completing floral or planted designs
staying humanThis work happens in the physical world: deadlines, in a real place. Software cannot follow it there.
importance 80 · 5443/00Source: “Adhere to deadlines for completing floral or planted designs.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Meeting deadlines can be planned by software, but the designs themselves still have to be made by hand.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Wrapping and pricing completed arrangements
staying humanThis work happens in the physical world: completed arrangements, in a real place. Software cannot follow it there.
importance 80 · 5443/00Source: “Wrap and price completed arrangements.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Pricing is simple to automate, but wrapping the finished arrangement is handwork.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Selecting and preparing appropriate containers for materials being conditioned using correct hygiene procedures
staying humanThis work happens in the physical world: appropriate containers, in a real place. Software cannot follow it there.
importance 75 · 5443/00Source: “Select and prepare appropriate containers for materials being conditioned using correct hygiene procedures.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Choosing containers is easy to specify, but cleaning and preparing them is physical work with hygiene rules.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Inspecting deliveries for accuracy and quality upon arrival
staying humanThis work happens in the physical world: deliveries, in a real place. Software cannot follow it there.
importance 65 · 5443/00Source: “Inspect deliveries for accuracy and quality upon arrival.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Counts can be checked against paperwork automatically, but seeing the goods means being at the bay.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Changing displays, designs and looks
staying humanThis work happens in the physical world: displays, designs and looks, in a real place. Software cannot follow it there.
importance 75 · 5443/00Source: “Change displays, designs, and looks as needed.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Refreshing displays means physically rearranging the shop, even if the new look can be planned in advance.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Receiving payments for merchandise or services
staying humanThis work happens in the physical world: payments, in a real place. Software cannot follow it there.
importance 70 · 5443/00Source: “Receive payments for merchandise or services.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Payment systems handle the money, but taking payment at a counter needs someone standing there.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Maintaining optimal conditions for flowers to ensure their longevity and beauty
staying humanThis work happens in the physical world: optimal conditions, in a real place. Software cannot follow it there.
importance 90 · 5443/00Source: “Maintain optimal conditions for flowers to ensure their longevity and beauty.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Keeping flowers fresh means conditioning stems, managing water and temperature by hand, even though the know-how is published.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Displaying and maintaining goods in an attractive and appealing manner for customers
staying humanThis work happens in the physical world: goods, in a real place. Software cannot follow it there.
importance 70 · 5443/00Source: “Display and maintain goods in an attractive and appealing manner for customers.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (1–15 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Making a shop display look good means physically arranging the goods.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Demonstrating excellent verbal and non-verbal communication skills with customers/clients
staying humanThis work happens in the physical world: excellent verbal, in a real place. Software cannot follow it there.
importance 90 · 5443/00Source: “Demonstrate excellent verbal and non-verbal communication skills with customers/clients.” (UK task statement)
How this row was scored
Exposure score: 3 out of 100 (0–10 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Body language and tone with a customer standing in front of you cannot be produced by software.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Delivering floral arrangements to customers
staying humanThis work happens in the physical world: floral arrangements, in a real place. Software cannot follow it there.
importance 85 · 5443/00Source: “Deliver floral arrangements to customers.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Delivering arrangements means driving them to the customer’s door.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Preparing floral arrangements for weddings and funerals
staying humanThis work happens in the physical world: floral arrangements, in a real place. Software cannot follow it there.
importance 85 · 5443/00Source: “Prepare floral arrangements for weddings and funerals.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Making up wedding and funeral flowers is skilled handwork with the materials in front of you.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Trimming material using trimmers, shapers, wire, pins, floral tape, foam and other materials
staying humanThis work happens in the physical world: material, in a real place. Software cannot follow it there.
importance 85 · 5443/00Source: “Trim material using trimmers, shapers, wire, pins, floral tape, foam, and other materials.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Trimming and wiring materials is handwork with tools.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Watering plants to maintain their health
staying humanThis work happens in the physical world: plants, in a real place. Software cannot follow it there.
importance 85 · 5443/00Source: “Water plants to maintain their health.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Watering plants means physically getting water to them.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Decorating buildings, halls, churches or other venues for special occasions
staying humanThis work happens in the physical world: buildings, halls, churches or other venues, in a real place. Software cannot follow it there.
importance 80 · 5443/00Source: “Decorate buildings, halls, churches, or other venues for special occasions.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Decorating a venue means being there putting flowers in place.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Maintaining the work area according to safety and environmental standards
staying humanThis work happens in the physical world: the work area, in a real place. Software cannot follow it there.
importance 70 · 5443/00Source: “Maintain the work area according to safety and environmental standards.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Keeping the work area clean and safe is physical work in the kitchen.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Cleaning and tidying up the shop
staying humanThis work happens in the physical world: the shop, in a real place. Software cannot follow it there.
importance 65 · 5443/00Source: “Clean and tidy up the shop.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Sweeping and tidying a workshop is physical work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Serving customers in a retail environment
staying humanThis work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 65 · 5443/00Source: “Serve customers in a retail environment.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Serving in a shop means being on the floor with customers.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Unpacking stock as it comes into the shop
staying humanThis work happens in the physical world: stock, in a real place. Software cannot follow it there.
importance 65 · 5443/00Source: “Unpack stock as it comes into the shop.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Unpacking deliveries is lifting and sorting physical boxes in the shop.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Serving customers in a gift shop
staying humanThis work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 60 · 5443/00Source: “Serve customers in a gift shop.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Serving in the gift shop means being behind the counter with customers.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
What this job pays, and how many people do it
- Median pay
- £23,700a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
- People doing this job
- 9,100in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.
Why this is shifting
The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: orders online in, a record out. The rows above are exactly that shape: taking orders online and organizing and prioritizing own workload to meet deadlines. What it cannot do is be there in the room, and that is still where excellent verbal gets done. Which is why this page talks about your tasks changing, not your job ending.
Your move
Over a pint: what I’d tell you if you were my friend
Start with what does not change: demonstrating excellent verbal and non-verbal communication skills with customers/clients is the middle of this job, and the evidence on this page says it stays with a person.
So, given all that: 15% of this job's task weight sits in rows the software is already learning, 8% in rows that change shape rather than disappear, and 77% in rows it is nowhere near. That is the position, measured across 37 scored tasks. It is not a forecast about you.
So the thing worth your attention is not the job going away. It is the layer around it. Taking orders online is the part turning into software, and being the person who understands that layer is worth money.
This week: one thing
Ask the one question. Find whoever is bringing new software into your workplace (the manager, the office, whoever runs the system) and ask them what it is meant to do to orders online, and what it is not meant to touch. Ten minutes, this week, before anyone decides it for you.
- What you end up holding
- a straight answer about what is actually being rolled out, and when
- How long it takes
- ten minutes
If there’s nobody obvious to ask, or you’d rather not ask your manager: Put the same question to your union rep, your shift lead or the person who has been there longest, in person, over a break. Same ten minutes, same answer, and you will usually get a straighter one. Write down what they say. The note is the artifact, and it tells you whether excellent verbal is in scope or not. Nothing to log into, no licence needed.
Over the next 90 days
Get inside the tool rollout rather than waiting for it. Over the next ninety days, ask to be in the group that tests, checks or signs off whatever new system arrives near taking floral arrangement orders over the phone for delivery or collection. It is usually an unglamorous seat that nobody fights for, and it is the one that decides how the software is used on your job rather than to it.
Over the next 12 months
On this evidence I would not retrain out of this job, and I will say that plainly rather than hedge it. The task list here is dominated by work that stays with a person. What I would do with a year is get formally recognised for the layer around it (the systems, the compliance, the planning), so you are the one who understands the software instead of the one it is done to. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.
The roads out of here, and why I am not sending you down them
I looked at the obvious moves out of this job, and here is what I found.
I checked the 12 nearest UK occupations to florists (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was sales and retail assistants: only about 12% of its durable work is work you already do. And on the numbers you do not need one. This job scores 25/100 here, with only 15% of the task list in the top band, and “assist customers in selecting flowers and plants based on their needs” is not work that hands over cleanly. None of them beats deepening what you already have.
How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.
3 moves I checked and rejected
These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.
Sales and retail assistants
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “serve customers in a retail environment”. Across the whole of both lists that adds up to about 12% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 12% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on.
Horticultural trades
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “water plants to maintain their health”. Across the whole of both lists that adds up to about 12% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 12% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on.
Vehicle and parts salespersons and advisers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “display and maintain goods in an attractive and appealing manner for customers”. Across the whole of both lists that adds up to about 7% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 7% of the durable side of that job. That is a different job, not a next step.
What I’d stop worrying about
A friend tells you what not to spend fear on. This is that list.
The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 15% of its task weight, across 37 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The headlines about your trade disappearing
They are usually about the technology, not the timetable. Changes to work like demonstrating excellent verbal and non-verbal communication skills with customers/clients arrive through rules, insurance and money, slowly and visibly. This page tracks the task evidence and will move when it moves.
Retraining out of a job that is holding up
On this evidence I would not spend money leaving. Spend it on the layer around the job instead: the tools, the paperwork, the planning. That is where the change actually is.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.
You are reading the United Kingdom figures
The United States splits this work across more than one official group, of which Floral Designers is the closest. The pay and employment figures are not directly comparable, and we do not average them together.
Switch to the United States page →partial match
The other groups this work is counted across:
In US official statistics this job is counted as Floral Designers and Ophthalmic Laboratory Technicians. Pay is shown separately for each of those groups (medians cannot be averaged together), while the task list and the scores on this page are for this group only.
Your route through this
Where to go next, and what it costs
Free, and complete
The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.
In England:
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
In Wales:
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded
No Space for this job, but one for what is happening to it
Nothing Collab365 runs is built for florists, and we are not going to point you at the nearest one and call it a fit.
There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 15% of the work on this page is already inside what they can do.
7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.
The AI Authority is a general community about working with AI, not a course for florists. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.
Noted, and thank you. We’ll email you if a Space for florists launches. Nothing else.
That did not look like an email address, so nothing was saved. Have another go below.
We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.
No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.
Questions people ask about this job
- Will AI replace Florists?
- Not as a job, but it is already doing parts of the work. Across the 37 official task statements scored for Florists (United Kingdom, SOC 5443), 15% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 25 out of 100 (range 20–31, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
- Which tasks in “Florists” can AI already do?
- The highest-scoring tasks in release 2026-q4.1 are: “Record and store customer information in a safe location according to organizational and legislative requirements” (88/100, very high); “Take orders online” (85/100, very high); “Answer telephone calls and direct them to the appropriate department or individual” (79/100, high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
- Which tasks in “Florists” stay human?
- About 77% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Serve customers in a gift shop” (0/100, minimal); “Unpack stock as it comes into the shop” (0/100, minimal); “Serve customers in a retail environment” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
- What should someone working in “Florists” do about AI?
- Start from the ledger rather than the headline: 15% of this job's weighted core work is exposed, and roughly 77% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
- How is the AI exposure score for Florists calculated?
- Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 37 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.
Where these numbers come from
About the data on this page
- Provisional, because the ONS revises this figure in the autumn.
- This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
- The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
- 17 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
- Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.
- Task statements
- gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
- Task weights
- gaisi-index (relatedness)
- Scores
- Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
- Pay and employment
- ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))
Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.
The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.
The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.
Using these figures?
Cite this
Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.
Plain text
Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).
BibTeX
@misc{collab365futureproof2026q41,
title = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
author = {{Collab365}},
year = {2026},
url = {https://futureproof.collab365.com/data/2026-q4.1},
note = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}Data as of release 2026-q4.1, published . Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.