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Housekeepers and related occupations

cleaning and maintaining bedrooms and public areas, maintaining kitchen work areas, equipment and utensils in clean condition and loading washing machines with sorted items. If that's your week, this page is about your job.

The honest answer

AI changes the edges of this job, not the middle: cleaning and maintaining bedrooms and public areas is work software can't reach.

Your move: what you can actually do about this ↓

What shifts is preparing shift rotas for room attendants: the overhead at the edges, not the middle you trained for.

Your week, as this page understands it

Housekeepers and related workers perform domestic cleaning and other housekeeping tasks within private households, hotels, schools, hostels and other non-private households. The job title says “housekeepers” or “related occupations”: officially one job, two names. The real job is the part underneath: cleaning and maintaining bedrooms and public areas. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But housekeepers and related occupations is not one task. It is 39 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is cleaning and maintaining bedrooms and public areas, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI
2%
changing shape
2%
staying human
96%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 8 out of 100 (6–13 allowing for uncertainty): minimal exposure, across 39 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for housekeepers and related occupations is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

Shifting to AI

1 task

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

  • Preparing shift rotas for room attendants

    This is reading one thing and writing another: shift rotas in, a record out. That is the shape today's tools are built for.

    importance 50 · 6231/00
    Source: “Prepare shift rotas for room attendants.” (UK task statement)
    How this row was scored

    Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.

    Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.

    The rating behind it: Building a rota from availability, hours and cover rules is scheduling work software already does well.

    The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.

Changing shape

1 task

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

  • Allocating work to staff to maximise productivity and resource

    The software now makes the first pass at work, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.

    importance 60 · 6231/00
    Source: “Allocate work to staff to maximise productivity and resource use.” (UK task statement)
    How this row was scored

    Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.

    Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.

    The rating behind it: Allocating work against skills and capacity is scheduling that software handles well, though people need to accept it.

    The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.

Staying human

37 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

  • Cleaning and maintaining bedrooms and public areas

    This work happens in the physical world: bedrooms, in a real place. Software cannot follow it there.

    importance 95 · 6231/00
    Source: “Clean and maintain bedrooms and public areas, ensuring they meet the business/brand standards for presentation.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Cleaning rooms to a brand standard means being in the room with a cloth and a hoover.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

  • Cleaning building floors

    This work happens in the physical world: floors, in a real place. Software cannot follow it there.

    importance 95 · 6231/00
    Source: “Clean building floors by sweeping, mopping, scrubbing, or vacuuming.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Sweeping, mopping, scrubbing and vacuuming floors is manual cleaning.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Emptying waste bins and transporting rubbish to disposal areas

    This work happens in the physical world: waste bins, in a real place. Software cannot follow it there.

    importance 95 · 6231/00
    Source: “Empty waste bins and transport rubbish to disposal areas.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Emptying bins and carrying rubbish out is physical work.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Carrying cleaning supplies using wheeled trolleys

    This work happens in the physical world: supplies, in a real place. Software cannot follow it there.

    importance 90 · 6231/00
    Source: “Carry cleaning supplies using wheeled trolleys.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Wheeling supplies around a building is physical work.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Cleaning and polishing furniture and fixtures

    This work happens in the physical world: furniture, in a real place. Software cannot follow it there.

    importance 90 · 6231/00
    Source: “Clean and polish furniture and fixtures.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Cleaning and polishing furniture and fixtures is handwork.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Cleaning windows, walls, ceilings and woodwork

    This work happens in the physical world: windows, walls, ceilings and woodwork, in a real place. Software cannot follow it there.

    importance 90 · 6231/00
    Source: “Clean windows, walls, ceilings, and woodwork.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Cleaning windows, walls and woodwork is hands-on work on the surfaces.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Cleaning and sanitising patient rooms

    This work happens in the physical world: patient rooms, in a real place. Software cannot follow it there.

    importance 85 · 6231/00
    Source: “Clean and sanitise patient rooms, bathrooms, examination rooms, or other patient areas.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: the same decision, made over and over; work that happens in the physical world.

    The rating behind it: Cleaning a room to a hygiene standard is entirely hands-on work in that room.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.

  • Disinfecting or sterilising cleaning equipment

    This work happens in the physical world: equipment, in a real place. Software cannot follow it there.

    importance 85 · 6231/00
    Source: “Disinfect or sterilise cleaning equipment.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Disinfecting equipment means handling and treating it.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

Show the other 29 tasks

  • Recruit new employees to maintain cleanliness and order

    staying human

    The value here is that a specific person handles new employees and stands behind it. That is earned, not computed.

    importance 50 · 6231/00
    Source: “Recruit new employees to maintain cleanliness and order.” (UK task statement)
    How this row was scored

    Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.

    Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.

    The rating behind it: Adverts and shortlisting are quick to produce, though interviews and the final choice stay with a person.

    The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.

  • Maintaining inventories of linens

    staying human

    This work happens in the physical world: inventories of linens, in a real place. Software cannot follow it there.

    importance 70 · 6231/00
    Source: “Maintain inventories of linens.” (UK task statement)
    How this row was scored

    Exposure score: 38 out of 100 (31–45 allowing for uncertainty): low exposure, medium confidence.

    Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.

    The rating behind it: The linen records are easy to keep by software, but someone still has to walk the store and count.

    The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.

  • Reporting damage, theft and found articles to supervisors

    staying human

    This work happens in the physical world: damage, theft and found articles, in a real place. Software cannot follow it there.

    importance 80 · 6231/00
    Source: “Report damage, theft, and found articles to supervisors.” (UK task statement)
    How this row was scored

    Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.

    Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.

    The rating behind it: Noticing the damage needs someone there; writing the report to a supervisor is easy to automate.

    The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.

  • Communicating with customers to address their needs

    staying human

    This work happens in the physical world: customers, in a real place. Software cannot follow it there.

    importance 70 · 6231/00
    Source: “Communicate with customers to address their needs.” (UK task statement)
    How this row was scored

    Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.

    Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.

    The rating behind it: Serving a customer at the counter happens face to face.

    The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.

  • Obtaining and handling client feedback

    staying human

    This work happens in the physical world: client feedback, in a real place. Software cannot follow it there.

    importance 50 · 6231/00
    Source: “Obtain and handle client feedback, both positive and negative, to improve the business's services.” (UK task statement)
    How this row was scored

    Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.

    Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.

    The rating behind it: Collecting and sorting feedback automates well, but hearing a complaint in person does not.

    The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.

  • Providing instructions on work methods and routines

    staying human

    This work happens in the physical world: instructions, in a real place. Software cannot follow it there.

    importance 50 · 6231/00
    Source: “Provide instructions on work methods and routines.” (UK task statement)
    How this row was scored

    Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.

    Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.

    The rating behind it: Written method guides are easy to draft, but showing someone how the job is done happens face to face.

    The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.

  • Supervising staff to ensure compliance with job standards

    staying human

    The value here is that a specific person handles staff and stands behind it. That is earned, not computed.

    importance 50 · 6231/00
    Source: “Supervise staff to ensure compliance with job standards.” (UK task statement)
    How this row was scored

    Exposure score: 17 out of 100 (13–21 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.

    The rating behind it: Supervision works through a relationship with the people being supervised.

    The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.

  • Preparing and organising own work

    staying human

    This work happens in the physical world: own work, in a real place. Software cannot follow it there.

    importance 60 · 6231/00
    Source: “Prepare and organise own work, following business/brand guidelines and procedures, meeting agreed deadlines.” (UK task statement)
    How this row was scored

    Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.

    Why it sits in this group: mistakes that are cheap to catch; work that happens in the physical world.

    The rating behind it: Organising your own shift work happens on the restaurant floor, judging what needs doing next.

    The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

  • Providing excellent customer service by understanding the needs and expectations of customers

    staying human

    This work happens in the physical world: excellent customer service, in a real place. Software cannot follow it there.

    importance 70 · 6231/00
    Source: “Provide excellent customer service by understanding the needs and expectations of customers.” (UK task statement)
    How this row was scored

    Exposure score: 11 out of 100 (4–18 allowing for uncertainty): minimal exposure, medium confidence.

    Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.

    The rating behind it: Good service here comes from reading the customer standing in front of you.

    The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.

  • Delivering good customer service by responding swiftly to client queries and concerns

    staying human

    This work happens in the physical world: good customer service, in a real place. Software cannot follow it there.

    importance 70 · 6231/00
    Source: “Deliver good customer service by responding swiftly to client queries and concerns.” (UK task statement)
    How this row was scored

    Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.

    Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.

    The rating behind it: Sorting out a guest's problem quickly usually means noticing it and dealing with it there at the table.

    The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.

  • Training staff in specific job roles to enhance performance

    staying human

    This work happens in the physical world: staff, in a real place. Software cannot follow it there.

    importance 50 · 6231/00
    Source: “Train staff in specific job roles to enhance performance.” (UK task statement)
    How this row was scored

    Exposure score: 9 out of 100 (5–13 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.

    The rating behind it: Training someone in a job role means showing them at the machine and watching them try.

    The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.

  • Ensuring guests follow safety procedures in hospitality settings

    staying human

    This work happens in the physical world: guests follow safety procedures, in a real place. Software cannot follow it there.

    importance 50 · 6231/00
    Source: “Ensure guests follow safety procedures in hospitality settings.” (UK task statement)
    How this row was scored

    Exposure score: 5 out of 100 (0–12 allowing for uncertainty): minimal exposure, medium confidence.

    Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.

    The rating behind it: Spotting a guest doing something unsafe and stepping in needs someone actually there.

    The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.

  • Using clear and engaging communication to establish a good rapport with customers and ask relevant questions to determine their needs

    staying human

    This work happens in the physical world: clear, in a real place. Software cannot follow it there.

    importance 70 · 6231/00
    Source: “Use clear and engaging communication to establish a good rapport with customers and ask relevant questions to determine their needs.” (UK task statement)
    How this row was scored

    Exposure score: 4 out of 100 (0–11 allowing for uncertainty): minimal exposure, medium confidence.

    Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.

    The rating behind it: Building rapport with a customer happens face to face in the moment.

    The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.

  • Inspecting guest rooms, public areas and grounds to assess cleanliness and appearance

    staying human

    This work happens in the physical world: guest rooms, public areas and grounds, in a real place. Software cannot follow it there.

    importance 85 · 6231/00
    Source: “Inspect guest rooms, public areas, and grounds to assess cleanliness and appearance.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Judging whether a room is clean means walking in and looking at it.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

  • Replenishing supplies, such as drinking glasses, linens, writing supplies and bathroom items

    staying human

    This work happens in the physical world: supplies, in a real place. Software cannot follow it there.

    importance 85 · 6231/00
    Source: “Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: the same decision, made over and over; work that happens in the physical world.

    The rating behind it: Restocking glasses, linen and bathroom items means carrying and placing them in the room.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.

  • Finishing items by drying, pressing and folding

    staying human

    This work happens in the physical world: items, in a real place. Software cannot follow it there.

    importance 80 · 6231/00
    Source: “Finish items by drying, pressing, and folding.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Drying, pressing and folding is physical work with the items.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Keeping storage areas well-stocked, clean and tidy

    staying human

    This work happens in the physical world: storage areas well-stocked, clean and tidy, in a real place. Software cannot follow it there.

    importance 80 · 6231/00
    Source: “Keep storage areas well-stocked, clean, and tidy.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Keeping a store cupboard stocked and tidy is physical work.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Maintaining kitchen work areas, equipment and utensils in clean condition

    staying human

    This work happens in the physical world: kitchen work areas, equipment and utensils, in a real place. Software cannot follow it there.

    importance 80 · 6231/00
    Source: “Maintain kitchen work areas, equipment, and utensils in clean condition.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Keeping kitchen surfaces and utensils clean is hands-on work.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Loading washing machines with sorted items

    staying human

    This work happens in the physical world: machines, in a real place. Software cannot follow it there.

    importance 75 · 6231/00
    Source: “Load washing machines with sorted items.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Loading a washing machine is physical work.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Shampooing upholstery and carpets

    staying human

    This work happens in the physical world: upholstery, in a real place. Software cannot follow it there.

    importance 75 · 6231/00
    Source: “Shampoo upholstery and carpets.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Shampooing upholstery and carpets is hands-on work with machinery.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Hanging draperies

    staying human

    This work happens in the physical world: draperies, in a real place. Software cannot follow it there.

    importance 70 · 6231/00
    Source: “Hang draperies.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Hanging curtains is done by hand at the window.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Polishing silver accessories and metalwork

    staying human

    This work happens in the physical world: silver accessories, in a real place. Software cannot follow it there.

    importance 70 · 6231/00
    Source: “Polish silver accessories and metalwork, such as fixtures and fittings.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Polishing silver and metalwork is hands-on work on the items.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Removing debris from driveways, garages and swimming pool areas

    staying human

    This work happens in the physical world: debris, in a real place. Software cannot follow it there.

    importance 70 · 6231/00
    Source: “Remove debris from driveways, garages, and swimming pool areas.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Clearing debris from drives and poolsides is physical outdoor work.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Sorting laundry

    staying human

    This work happens in the physical world: laundry, in a real place. Software cannot follow it there.

    importance 70 · 6231/00
    Source: “Sort laundry according to fabric, colour and cleaning process.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Sorting laundry by fabric and colour is done by hand at the machine.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

  • Delivering television sets, ironing boards, baby cribs and foldaway beds to guests' rooms

    staying human

    This work happens in the physical world: television sets, ironing boards, in a real place. Software cannot follow it there.

    importance 60 · 6231/00
    Source: “Deliver television sets, ironing boards, baby cribs, and foldaway beds to guests' rooms.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Carrying beds, cribs and ironing boards to guest rooms is entirely physical.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 1/4.

  • Moving items of furniture

    staying human

    This work happens in the physical world: items of furniture, in a real place. Software cannot follow it there.

    importance 60 · 6231/00
    Source: “Move items of furniture.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Moving furniture is physical work.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

  • Receiving and marking items for laundry or dry cleaning with identifying code numbers or names

    staying human

    This work happens in the physical world: items, in a real place. Software cannot follow it there.

    importance 60 · 6231/00
    Source: “Receive and mark items for laundry or dry cleaning with identifying code numbers or names, using hand or machine markers.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Laundry items must be handled and physically marked before they go anywhere.

    The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

  • Turning mattresses

    staying human

    This work happens in the physical world: mattresses, in a real place. Software cannot follow it there.

    importance 60 · 6231/00
    Source: “Turn mattresses.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Turning mattresses is lifting work done by hand.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 0/4.

  • Washing dishes, glassware and cutlery after meals

    staying human

    This work happens in the physical world: dishes, glassware and cutlery after meals, in a real place. Software cannot follow it there.

    importance 60 · 6231/00
    Source: “Wash dishes, glassware, and cutlery after meals.” (UK task statement)
    How this row was scored

    Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.

    Why it sits in this group: work that happens in the physical world.

    The rating behind it: Washing up is physical work at the sink or machine.

    The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

What this job pays, and how many people do it

Median pay
£25,300a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this

Source: ashe-t14

Reference period: ASHE 2025 provisional (reference April 2025)

Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.

People doing this job
35,600in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: shift rotas in, a record out. The rows above are exactly that shape: preparing shift rotas for room attendants and allocating work to staff to maximise productivity and resource. What it cannot do is be there in the room, and that is still where bedrooms get done. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

Start with what does not change: cleaning and maintaining bedrooms and public areas is the middle of this job, and the evidence on this page says it stays with a person.

So, given all that: 2% of this job's task weight sits in rows the software is already learning, 2% in rows that change shape rather than disappear, and 96% in rows it is nowhere near. That is the position, measured across 39 scored tasks. It is not a forecast about you.

So the thing worth your attention is not the job going away. It is the layer around it. Preparing shift rotas for room attendants is the part turning into software, and being the person who understands that layer is worth money.

This week: one thing

Ask the one question. Find whoever is bringing new software into your workplace (the manager, the office, whoever runs the system) and ask them what it is meant to do to shift rotas, and what it is not meant to touch. Ten minutes, this week, before anyone decides it for you.

What you end up holding
a straight answer about what is actually being rolled out, and when
How long it takes
ten minutes

If there’s nobody obvious to ask, or you’d rather not ask your manager: Put the same question to your union rep, your shift lead or the person who has been there longest, in person, over a break. Same ten minutes, same answer, and you will usually get a straighter one. Write down what they say. The note is the artifact, and it tells you whether bedrooms are in scope or not. Nothing to log into, no licence needed.

Over the next 90 days

Get inside the tool rollout rather than waiting for it. Over the next ninety days, ask to be in the group that tests, checks or signs off whatever new system arrives near allocating work to staff to maximise productivity and resource. It is usually an unglamorous seat that nobody fights for, and it is the one that decides how the software is used on your job rather than to it.

Over the next 12 months

On this evidence I would not retrain out of this job, and I will say that plainly rather than hedge it. The task list here is dominated by work that stays with a person. What I would do with a year is get formally recognised for the layer around it (the systems, the compliance, the planning), so you are the one who understands the software instead of the one it is done to. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here

You did not come here for a career change and I am not selling you one. But one road out of here is worth knowing about, so here it is with the bill attached.

  • Housekeepers and related occupationsCleaners and domestics

    a year or morematched on shared tasks

    One of the tasks on your list is on theirs in the same words: “clean building floors by sweeping, mopping, scrubbing, or vacuuming”. Take both published task lists together and about 40% of the work in that job that the software is not taking is work you are doing today.

    About 40% of it you could do on Monday. But you would be doing it for slightly less money, so want it for the work.

    The work the two jobs share

    • You already do

      “Clean building floors by sweeping, mopping, scrubbing, or vacuuming.”

      They do

      “Clean building floors by sweeping, mopping, scrubbing, or vacuuming.”

    • You already do

      “Clean building floors by sweeping, mopping, scrubbing, or vacuuming.”

      They do

      “Clean building floors by sweeping, mopping, scrubbing, or vacuuming.”

    • You already do

      “Empty waste bins and transport rubbish to disposal areas.”

      They do

      “Empty waste bins and transport rubbish to disposal areas.”

    What you would not already have: Nothing in your task list touches “carry out cleaning tasks using appropriate cleaning agents”, “carry out cleaning tasks using appropriate cleaning agents” or “clean toilets”. That is the part you would be learning from scratch, and it is roughly the 60% of their durable work you do not already hold.

    The honest bill

    A pay cut: £24,100 against your £25,300 (ASHE Table 14.7a, 2025 provisional (both)). I am saying the words: you would earn less. Decide that on purpose, not by accident.

    • The licence gate: Default-closed. This release carries no licence-register snapshot, so I could not check whether that job is regulated, which means I have to assume it might be. Before you spend a penny, look it up on the GOV.UK register of regulated professions; the free routes below link straight to it. The route is banded a year or more because of that unknown, not in spite of it.
    • The entry ticket: Typical entry-level education is published for only ten occupations in this release, and neither this job nor that one is among them. So I cannot tell you whether a qualification stands in the way. Treat that as an open question to settle before you commit, not as a green light.
    • What the pay gap is telling you: £24,130 against your £25,335, 4.8% less (ASHE Table 14.7a, 2025 provisional (both)). I am saying the words: you would earn slightly less. Decide that on purpose.
    • What you live on meanwhile: Nobody is going to pay you to retrain. This is evenings and weekends alongside the job you already have, for a year or more, and if that is not possible right now then this route is not open right now, which is worth knowing before you start. The free, government-funded careers service listed below will talk the funding through with you before you pay anyone.
    • Is the target job itself holding up: Cleaners and domestics scores 5/100 on this site’s own exposure measure (minimal), with 0% of its tasks in the top band. Employment projections are not published for this occupation in this release, so this is the exposure leg of the check only. It passed, which is the only reason it is here.

    How long: A year or more, part-time, alongside the job you have. That band is set by the unchecked licence question and by the 60% of their work you would be learning, not by any one course.

    See what AI is doing to cleaners and domestics

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

  • Coffee shop workers

    Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “wash dishes, glassware, and cutlery after meals”. Across the whole of both lists that adds up to about 18% of the work in that job the software is not taking.

    Why I am not recommending it: You would be starting most of it from nothing: about 18% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on. It is a pay cut, in those words: £21,598 against your £25,335, 14.8% less (ASHE Table 14.7a, 2025 provisional (both)). Retraining to earn less is a decision, not advice.

    Look at that job’s page anyway →

  • Bar staff

    Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “use clear and engaging communication to establish a good rapport with customers and ask relevant questions…”. Across the whole of both lists that adds up to about 16% of the work in that job the software is not taking.

    Why I am not recommending it: You would be starting most of it from nothing: about 16% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on.

    Look at that job’s page anyway →

  • Waiters and waitresses

    Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “use clear and engaging communication to establish a good rapport with customers and ask relevant questions…”. Across the whole of both lists that adds up to about 13% of the work in that job the software is not taking.

    Why I am not recommending it: You would be starting most of it from nothing: about 13% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on.

    Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

  • The headline number you read somewhere

    The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 2% of its task weight, across 39 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.

  • The headlines about your trade disappearing

    They are usually about the technology, not the timetable. Changes to work like cleaning and maintaining bedrooms and public areas arrive through rules, insurance and money, slowly and visibly. This page tracks the task evidence and will move when it moves.

  • Retraining out of a job that is holding up

    On this evidence I would not spend money leaving. Spend it on the layer around the job instead: the tools, the paperwork, the planning. That is where the change actually is.

  • The “obvious” next job everyone suggests

    I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which Maids and Housekeeping Cleaners is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

The other groups this work is counted across:

In US official statistics this job is counted as Maids and Housekeeping Cleaners, Crematory Operators and Personal Care and Service Workers, All Other. Pay is shown separately for each of those groups (medians cannot be averaged together), while the task list and the scores on this page are for this group only.

Your route through this

Where to go next, and what it costs

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

Why there is no community here

Collab365, who build this site, run paid Spaces for a small number of subjects, and none of them is built for this job. We are not going to point you at the nearest one and call it a fit.

So the free services listed on this page are the whole answer, and it is the same answer we would give a friend.

Nearby moves

The jobs above, as pages you can read the same way as this one. Your job shares its core work with these. That is what the match is, and it is all it is.

Noted, and thank you. We’ll email you if a Space for housekeepers / related occupations launches. Nothing else.

That did not look like an email address, so nothing was saved. Have another go below.

We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.

No Space for housekeepers / related occupations yet. Should there be one?

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

Collab365 launches new communities where the need is real. If one for housekeepers / related occupations existed, with researched problems, courses and people in the same boat, would you want in?

We use your email address for one thing: to tell you if a Space for housekeepers / related occupations launches. We never sell it, never use it for unrelated marketing, and every email has a one-click unsubscribe. Our privacy policy has the full version.

This unlocks nothing. Every figure, every row and every step on this page is already yours, whether you fill this in or not.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace Housekeepers and related occupations?
Not as a job, but it is already doing parts of the work. Across the 39 official task statements scored for Housekeepers and related occupations (United Kingdom, SOC 6231), 2% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 8 out of 100 (range 6–13, band: minimal). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “Housekeepers and related occupations” can AI already do?
The highest-scoring tasks in release 2026-q4.1 are: “Prepare shift rotas for room attendants” (75/100, high); “Allocate work to staff to maximise productivity and resource use” (53/100, partial); “Recruit new employees to maintain cleanliness and order” (39/100, low). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “Housekeepers and related occupations” stay human?
About 96% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Wash dishes, glassware, and cutlery after meals” (0/100, minimal); “Turn mattresses” (0/100, minimal); “Receive and mark items for laundry or dry cleaning with identifying code numbers or names, using hand or machine markers” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “Housekeepers and related occupations” do about AI?
Start from the ledger rather than the headline: 2% of this job's weighted core work is exposed, and roughly 96% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for Housekeepers and related occupations calculated?
Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 39 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

  • Provisional, because the ONS revises this figure in the autumn.
  • This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
  • The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
  • 27 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
  • Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.
Task statements
gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights
gaisi-index (relatedness)
Scores
Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment
ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

How we score a jobDownload this releaseLook up another job

Using these figures?

Cite this

Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published . Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.