Will AI replace IT user support technicians?

Not as a job, but it is already doing parts of the work. Across the 42 official task statements scored for IT user support technicians (United Kingdom, SOC 3132), 30% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 46 out of 100 (range 40–53, band: partial). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “IT user support technicians” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Document actions to ensure a clear audit trail and progression of issues” (93/100, very high); “Prioritise open cases based on urgency and client needs” (93/100, very high); “Read technical manuals to investigate and resolve computer problems” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “IT user support technicians” stay human?

About 47% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Conduct electrical safety checks on computer equipment” (0/100, minimal); “Maintain working relationships and communicate effectively with customers in order to meet their needs” (9/100, minimal); “Teach the use of new software face-to-face” (10/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “IT user support technicians” do about AI?

Start from the ledger rather than the headline: 30% of this job's weighted core work is exposed, and roughly 47% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for IT user support technicians calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 42 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK dataswitch to US

IT user support technicians

resolving customer technical issues through email, setting up user accounts for system access and ensuring users maximise benefits from the systems. If that's your week, this page is about your job.

The honest answer

AI is already taking a real slice of the routine work here: documenting actions to ensure a clear audit trail and progression of issues. That is a slice of tasks, not of you.

Your move: what you can actually do about this ↓

Where the work sits, by task weight

shifting to AI: 30%
changing shape: 23%
staying human: 47%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 46 out of 100 (40–53 allowing for uncertainty): partial exposure, across 42 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for it user support technicians is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

That slice is not coming back; the core of the job, maintaining working relationships and communicating effectively with customers, stays yours. New tools, same person answering for it.

Your week, as this page understands it

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction. The job title says “it user support technicians”. The real job is the part underneath: maintaining working relationships and communicating effectively with customers. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But it user support technicians is not one task. It is 42 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is maintaining working relationships and communicating effectively with customers, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 30%
changing shape: 23%
staying human: 47%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

One row is marked low confidence, so treat it as a ballpark rather than a fine measurement.
9 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Shifting to AI

13 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Resolving customer technical issues through email
This is reading one thing and writing another: customer technical issues in, a record out. That is the shape today's tools are built for.
importance 85 · 3132/00
Source: “Resolve customer technical issues through email, phone, and live chat support.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Email, phone and chat support is text-based work that AI assistants already handle for common issues.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Documenting actions to ensure a clear audit trail and progression of issues
This is reading one thing and writing another: actions in, a record out. That is the shape today's tools are built for.
importance 80 · 3132/00
Source: “Document actions to ensure a clear audit trail and progression of issues.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up what was done and when is routine record-keeping that software drafts accurately from the ticket.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Prioritising open cases based on urgency and client needs
This is reading one thing and writing another: open cases in, a record out. That is the shape today's tools are built for.
importance 75 · 3132/00
Source: “Prioritise open cases based on urgency and client needs.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (86–100 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Ranking tickets by urgency follows rules the system already holds, so software can sort the queue.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals
This is reading one thing and writing another: awareness in, a record out. That is the shape today's tools are built for.
importance 75 · 3132/00
Source: “Maintain awareness and keep abreast of constantly changing software and hardware systems and peripherals.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping up with new software and hardware is reading and summarising published material, which AI does quickly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.

Changing shape

10 tasks

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Resolving IT technical issues using appropriate tools and technologies
The software now makes the first pass at IT technical issues, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 85 · 3132/00
Source: “Resolve IT technical issues using appropriate tools and technologies.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Most fixes are done through software, though some jobs still need someone standing at the machine.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Resolving identified technical problems by applying relevant troubleshooting techniques
The software now makes the first pass at identified technical problems, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 3132/00
Source: “Resolve identified technical problems by applying relevant troubleshooting techniques.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Once a fault is identified, working through known troubleshooting steps is something AI does well from documentation.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Troubleshooting hardware, software or network problems
The software now makes the first pass at hardware, software or network problems, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 3132/00
Source: “Troubleshoot hardware, software, or network problems.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Most user support is done remotely from a screen with huge amounts of documented guidance, so software resolves many issues directly.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.

Staying human

19 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Communicating with customers face to face or over the phone to address their enquiries
This work happens in the physical world: customers face, in a real place. Software cannot follow it there.
importance 85 · 3132/00
Source: “Communicate with customers face to face or over the phone to address their enquiries.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Answering enquiries by phone is well within chat tools, but the face-to-face half still needs someone in the room.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Communicating with customers to address their needs
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 85 · 3132/00
Source: “Communicate with customers to address their needs.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Serving a customer at the counter happens face to face.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Maintaining working relationships and communicating effectively with customers
This work happens in the physical world: relationships, in a real place. Software cannot follow it there.
importance 85 · 3132/00
Source: “Maintain working relationships and communicate effectively with customers in order to meet their needs.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Customers stay because they trust the person who comes into their home.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.

Show the other 32 tasks

Reading technical manuals to investigate and resolve computer problems
shifting to AI
This is reading one thing and writing another: technical manuals in, a record out. That is the shape today's tools are built for.
importance 50 · 3132/00
Source: “Read technical manuals to investigate and resolve computer problems.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Looking up answers in technical manuals is document searching, which AI does faster than any person.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Investigating new technologies to improve user support services
shifting to AI
This is reading one thing and writing another: new technologies in, a record out. That is the shape today's tools are built for.
importance 60 · 3132/00
Source: “Investigate new technologies to improve user support services.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Researching new tools is reading and comparing published material, which AI does quickly and well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Setting up user accounts for system access
shifting to AI
This is reading one thing and writing another: user accounts in, a record out. That is the shape today's tools are built for.
importance 75 · 3132/00
Source: “Set up user accounts for system access.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Creating accounts is a scripted job, though someone still has to approve who gets access.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Documenting the technical specifications and system features to ensure quality of service
shifting to AI
This is reading one thing and writing another: the technical specifications in, a record out. That is the shape today's tools are built for.
importance 70 · 3132/00
Source: “Document the technical specifications and system features to ensure quality of service.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up how a system works is drafting work AI does well once it can read the system details.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining and administering systems software
shifting to AI
This is reading one thing and writing another: systems software in, a record out. That is the shape today's tools are built for.
importance 70 · 3132/00
Source: “Maintain and administer systems software.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Systems administration is well-documented work with a great deal of automation already available.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Interpreting requirements and technical specifications for network systems
shifting to AI
This is reading one thing and writing another: requirements in, a record out. That is the shape today's tools are built for.
importance 65 · 3132/00
Source: “Interpret requirements and technical specifications for network systems.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reading requirements and specifications and explaining what they mean is document work AI is strong at.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Implementing software solutions, including bespoke code and packaging customisation, into the required environment
shifting to AI
This is reading one thing and writing another: software solutions, including bespoke code and packaging customisation in, a record out. That is the shape today's tools are built for.
importance 50 · 3132/00
Source: “Implement software solutions, including bespoke code and package customisation, into the required environment.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing and configuring code to fit an environment is exactly the kind of work AI coding tools now do.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Advising on software for specialist areas
shifting to AI
This is reading one thing and writing another: software in, a record out. That is the shape today's tools are built for.
importance 65 · 3132/00
Source: “Advise on software for specialist areas.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Comparing software options for a specialist need is research and write-up work AI handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Developing and implementing voluntary best practice guidelines to uphold professional standards
shifting to AI
This is reading one thing and writing another: voluntary best practice guidelines in, a record out. That is the shape today's tools are built for.
importance 50 · 3132/00
Source: “Develop and implement voluntary best practice guidelines to uphold professional standards.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Drafting voluntary best-practice guidance is writing work with plenty of published material to build on.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Building and implementing remote working environments for colleagues and external clients
changing shape
The software now makes the first pass at remote working environments, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3132/00
Source: “Build and implement remote working environments for colleagues and external clients.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Setting up remote working kit is mostly configuration work that can be scripted and done from a distance.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Organising and prioritising daily and weekly tasks to manage workload effectively
changing shape
The software now makes the first pass at and weekly tasks, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3132/00
Source: “Organise and prioritise daily and weekly tasks to manage workload effectively.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out the order and priority of the week's jobs is planning that software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Identifying and addressing network security issues
changing shape
The software now makes the first pass at network security issues, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3132/00
Source: “Identify and address network security issues.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Security tools already find most issues automatically, though fixing some of them needs access to equipment.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing detailed knowledge of employers' technical specifications and system features
changing shape
The software now makes the first pass at detailed knowledge of employers' technical specifications, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3132/00
Source: “Develop detailed knowledge of employers' technical specifications and system features.” (UK task statement)
How this row was scored
Exposure score: 50 out of 100 (38–62 allowing for uncertainty): partial exposure, low confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Much of what makes an employer's systems distinctive is undocumented and picked up on the job.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Updating and informing colleagues during team or progress meetings
changing shape
The software now makes the first pass at colleagues during team, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3132/00
Source: “Update and inform colleagues during team or progress meetings.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Preparing a progress update is straightforward writing, though someone still speaks to the team.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Applying change management to technology solutions development
changing shape
The software now makes the first pass at change management, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 50 · 3132/00
Source: “Apply change management to technology solutions development.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Change management is about carrying people with you, which tools support with materials rather than perform.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Practising continuous self-learning to keep up to date with industry trends and developments to enhance relevant skills and take responsibility for own professional development
changing shape
The software now makes the first pass at continuous, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 3132/00
Source: “Practise continuous self-learning to keep up to date with industry trends and developments to enhance relevant skills and take responsibility for own professional development.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over.
The rating behind it: Keeping your own skills current is something only the individual can do.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Ensuring users maximise benefits from the systems
staying human
The value here is that a specific person handles users maximise benefits and stands behind it. That is earned, not computed.
importance 75 · 3132/00
Source: “Ensure users maximise benefits from the systems.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Guidance and tips can be generated, but getting people to actually change how they work needs a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Advising customers on installing computer systems and networks before the sale
staying human
The value here is that a specific person handles customers and stands behind it. That is earned, not computed.
importance 60 · 3132/00
Source: “Advise customers on installing computer systems and networks before the sale.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Recommending kit before a sale is research plus persuasion, and the persuasion part still needs a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Preparing and delivering presentations and demonstrations of software to customers
staying human
The value here is that a specific person handles presentations and stands behind it. That is earned, not computed.
importance 60 · 3132/00
Source: “Prepare and deliver presentations and demonstrations of software to customers.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Slides can be produced automatically, but standing up and demonstrating to a customer is still a person's job.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Directing the installation of operating systems and application software
staying human
The ratings behind this row put the installation of operating systems well outside what today's tools can do on their own.
importance 70 · 3132/00
Source: “Direct the installation of operating systems and application software.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Directing installations involves people and machines in a place, though the instructions themselves are easily produced.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Assisting staff or clients in setting up systems in person
staying human
This work happens in the physical world: staff, in a real place. Software cannot follow it there.
importance 80 · 3132/00
Source: “Assist staff or clients in setting up systems in person, over the phone, or via remote desktop.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Remote set-up is easy to automate, but the in-person half of this job still needs a person there.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Managing the roll-out of new projects
staying human
The value here is that a specific person handles the roll-out of new projects and stands behind it. That is earned, not computed.
importance 65 · 3132/00
Source: “Manage the roll-out of new projects.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Roll-outs need chasing people and reacting to surprises, which is more coordination than paperwork.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Maintaining computer systems and networks
staying human
This work happens in the physical world: computer systems, in a real place. Software cannot follow it there.
importance 80 · 3132/00
Source: “Maintain computer systems and networks.” (UK task statement)
How this row was scored
Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Monitoring and patching can be automated, but keeping physical kit running still needs someone on site.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Applying testing methodologies to evaluate hardware assets
staying human
This work happens in the physical world: methodologies, in a real place. Software cannot follow it there.
importance 75 · 3132/00
Source: “Apply testing methodologies to evaluate hardware assets.” (UK task statement)
How this row was scored
Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Testing hardware means plugging into and handling the equipment, which software cannot do for you.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Handling hardware or software problems and faults
staying human
This work happens in the physical world: hardware, in a real place. Software cannot follow it there.
importance 80 · 3132/00
Source: “Handle hardware or software problems and faults, referring on to specialist technical colleagues where appropriate.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Software faults can be handled remotely, but hardware faults need hands on the kit.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing unassisted strategic technical advice in person
staying human
This work happens in the physical world: unassisted strategic technical advice, in a real place. Software cannot follow it there.
importance 70 · 3132/00
Source: “Provide unassisted strategic technical advice in person using analysis, diagnosis, and resolution.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Advice given in person depends on being there and reading the room as much as on the analysis.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Communicating effectively with a range of stakeholders
staying human
The value here is that a specific person handles a range of stakeholders and stands behind it. That is earned, not computed.
importance 80 · 3132/00
Source: “Communicate effectively with a range of stakeholders, both technical and non-technical, across all levels of influence and responsibility.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (14–22 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Communicating well with people at all levels depends on relationships and reading the room.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Adhering to site-specific security protocols and data protection requirements
staying human
This work happens in the physical world: site-specific security protocols, in a real place. Software cannot follow it there.
importance 70 · 3132/00
Source: “Adhere to site-specific security protocols and data protection requirements.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Following security rules on a client site is something a person does in the building, not a document AI writes.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Responding within agreed time limits to call-outs
staying human
This work happens in the physical world: within agreed time limits, in a real place. Software cannot follow it there.
importance 70 · 3132/00
Source: “Respond within agreed time limits to call-outs.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: A call-out means travelling to the customer, so the response itself cannot be done from a screen.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Installing and configuring hardware components
staying human
This work happens in the physical world: hardware components, in a real place. Software cannot follow it there.
importance 70 · 3132/00
Source: “Install and configure hardware components, networks, and devices as required.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (6–14 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Fitting hardware and cabling means physically handling equipment on site.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Teaching the use of new software face-to-face
staying human
This work happens in the physical world: the use of new software face-to-face, in a real place. Software cannot follow it there.
importance 60 · 3132/00
Source: “Teach the use of new software face-to-face.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (6–14 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Teaching software face-to-face means being in the room with the learner.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Conducting electrical safety checks on computer equipment
staying human
This work happens in the physical world: electrical safety checks, in a real place. Software cannot follow it there.
importance 50 · 3132/00
Source: “Conduct electrical safety checks on computer equipment.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Safety testing means physically connecting a tester to each piece of equipment.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

What this job pays, and how many people do it

Median pay: £35,100a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 135,000in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: customer technical issues in, a record out. The rows above are exactly that shape: documenting actions to ensure a clear audit trail and progression of issues and resolving customer technical issues through email. What it cannot do is be there in the room, and that is still where relationships get done. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

Your week is splitting in two, and which half fills it is the whole question. Documenting actions to ensure a clear audit trail and progression of issues is going; maintaining working relationships and communicating effectively with customers is not.

So, given all that: 30% of this job's task weight sits in rows the software is already learning, 23% in rows that change shape rather than disappear, and 47% in rows it is nowhere near. That is the position, measured across 42 scored tasks. It is not a forecast about you.

The occupation is an average and you are not, so the first job below is finding out where your own week actually sits.

This week: one thing

Print the task ledger above and put your own hours next to each row. Roughly, in pen, in one sitting. Then look at which group your hours actually pile up in. Twenty minutes, this week.

What you end up holding: your own week, on one page, sorted into what is shifting and what is not
How long it takes: about twenty minutes

If printing it isn’t practical: Read the rows off this page and write the same list on the back of an envelope. Same twenty minutes, same page, and it works just as well said out loud to someone who knows the job. The point is your hours next to the rows, not the paper it is on.

Over the next 90 days

Volunteer toward the durable end, visibly. Over the next ninety days put your hand up for the work in the bottom group (maintaining working relationships and communicating effectively with customers) and let people see you doing it. Not a new project: the same job, with your mix deliberately tilted. The point is that when the rota or the reorganisation comes, the version of you people picture is the one doing the part that stays.

Over the next 12 months

Claim a specialism at the durable end and let the other end go. Over a year, deliberately become the person who handles maintaining working relationships and communicating effectively with customers, and deliberately stop being the first choice for the rows in the top group. That trade costs something, because the exposed work is often the comfortable work. Decide it on purpose rather than by drift. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to IT user support technicians (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was IT network professionals: only about 21% of its durable work is work you already do, it is under the same pressure this job is and there are far fewer of those jobs than of yours. Your own job splits about 30/70: that share of the list sits in the top exposure band and the rest does not. On this evidence the honest move is inside the job rather than out of it. Become the person who owns “communicate with customers face to face or over the phone to address…”, and let the exposed end go.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

IT network professionals
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “communicate effectively with a range of stakeholders, both technical and non-technical, across all levels of influence…”. Across the whole of both lists that adds up to about 21% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 21% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on. I will not move you off one melting floe onto another: 51% of its own task list already scores in the top exposure band (61/100 in this release), so the same software is eating it. And it is a narrow door: about 33,500 of those jobs against 135,000 of yours (ONS via Nomis), 25% as many seats.
Look at that job’s page anyway →
IT technicians
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “install and configure hardware components, networks, and devices as required”. Across the whole of both lists that adds up to about 18% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 18% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on. I will not move you off one melting floe onto another: 60% of its own task list already scores in the top exposure band (61/100 in this release), so the same software is eating it.
Look at that job’s page anyway →
Computer system and equipment installers and servicers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “apply testing methodologies to evaluate hardware assets”. Across the whole of both lists that adds up to about 13% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 13% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 30% of its task weight, across 42 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The whole-job doom story
Nothing on this page says this job ends. It says the mix inside it moves. Half the rows above are unchanged or changing shape, and the plan is about which half your week sits in. That is a very different problem, and a solvable one.
Panic-buying a course
Do the twenty-minute sorting exercise first. Most people who buy a course before they have done it buy the wrong one, and the free services listed below will tell you the same thing without charging for it.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which Computer User Support Specialists is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

In US official statistics this job is counted as Computer User Support Specialists. Pay and employment stay on this page’s own group; the task list and the scores do not cross over.

Your route through this

Two honest options, and no deadline on either

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Skills Bootcamps
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
- Skills Bootcamps - what they are and who can do them (DfE, Skills for Careers)
- Skills Bootcamps - JobHelp (DWP)
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
- Skills Development Scotland
In Wales:
Careers Wales
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded

A nearby route

There's no Space built for IT user support technicians yet.

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

The closest match is SharePoint & Teams Admins, a community for the small IT teams who own Teams, SharePoint, OneDrive and permissions, usually one to three people. It overlaps with the part of your job that is growing: the access, permissions and sharing tickets that come out of SharePoint and Teams. It is written for the people who own those settings, which may or may not be you. If that overlap isn't you, the free route below covers the same ground.

Try SharePoint & Teams Admins free →

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

After the trial it is a paid community, and you get identical data either way. If the overlap above is not your job, the moves above cost nothing and stand on their own.

Noted, and thank you. We’ll email you if a Space for IT user support technicians launches. Nothing else.

That did not look like an email address, so nothing was saved. Have another go below.

We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace IT user support technicians?: Not as a job, but it is already doing parts of the work. Across the 42 official task statements scored for IT user support technicians (United Kingdom, SOC 3132), 30% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 46 out of 100 (range 40–53, band: partial). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “IT user support technicians” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Document actions to ensure a clear audit trail and progression of issues” (93/100, very high); “Prioritise open cases based on urgency and client needs” (93/100, very high); “Read technical manuals to investigate and resolve computer problems” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “IT user support technicians” stay human?: About 47% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Conduct electrical safety checks on computer equipment” (0/100, minimal); “Maintain working relationships and communicate effectively with customers in order to meet their needs” (9/100, minimal); “Teach the use of new software face-to-face” (10/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “IT user support technicians” do about AI?: Start from the ledger rather than the headline: 30% of this job's weighted core work is exposed, and roughly 47% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for IT user support technicians calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 42 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
One row is marked low confidence, so treat it as a ballpark rather than a fine measurement.
The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
9 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

How we score a job Download this release Look up another job

Using these figures?

Cite this

Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.