Will AI replace IT technicians?

Not as a job, but it is already doing parts of the work. Across the 162 official task statements scored for IT technicians (United Kingdom, SOC 3131), 60% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 61 out of 100 (range 55–67, band: high). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “IT technicians” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Check for spelling mistakes in the game, manuals, and packaging” (100/100, very high); “Maintain maintenance and repair records to ensure network reliability and security” (93/100, very high); “Perform system back-ups to ensure data safety” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “IT technicians” stay human?

About 18% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Complete cabling tasks, including coaxial, copper, and fibre installations” (0/100, minimal); “Visit beta testing sites to evaluate software performance” (0/100, minimal); “Load floppy disks or tapes containing information into system” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “IT technicians” do about AI?

Start from the ledger rather than the headline: 60% of this job's weighted core work is exposed, and roughly 18% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for IT technicians calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 162 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK dataswitch to US

IT technicians

conducting testing on various software applications to detect defects and ensure they are fit, maintaining computer systems and networks and communicating effectively with a range of stakeholders. If that's your week, this page is about your job.

The honest answer

Most tasks in this job are the kind AI has learned to do: upgrading existing software interfaces to improve performance. The tasks, though, are not you.

Your move: three real directions from here ↓

Where the work sits, by task weight

shifting to AI: 60%
changing shape: 22%
staying human: 18%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 61 out of 100 (55–67 allowing for uncertainty): high exposure, across 162 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for it technicians is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

It would be a lie to soften that; installing and configuring hardware components is what this work rebuilds around. Your move starts there.

Your week, as this page understands it

IT technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems. The job title says “it technicians”. The real job is the part underneath: installing and configuring hardware components. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But it technicians is not one task. It is 162 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is installing and configuring hardware components, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 60%
changing shape: 22%
staying human: 18%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

One row is marked low confidence, so treat it as a ballpark rather than a fine measurement.
104 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Shifting to AI

95 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Upgrading existing software interfaces to improve performance
This is reading one thing and writing another: software interfaces in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/03, 3131/04
Source: “Upgrade existing software interfaces to improve performance.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Improving existing interfaces is coding work software now does to a usable standard.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Interpreting requirements and technical specifications for network systems
This is reading one thing and writing another: requirements in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/02, 3131/04
Source: “Interpret requirements and technical specifications for network systems.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reading requirements and specifications and explaining what they mean is document work AI is strong at.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Storing, retrieving and manipulating data for analysis of system capabilities and requirements
This is reading one thing and writing another: data in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/03, 3131/04
Source: “Store, retrieve, and manipulate data for analysis of system capabilities and requirements.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pulling and reshaping data to answer questions about a system suits software, though deciding what to examine needs judgement.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Conducting testing on various software applications to detect defects and ensure they are fit for purpose
This is reading one thing and writing another: various software applications in, a record out. That is the shape today's tools are built for.
importance 95 · 3131/03
Source: “Conduct testing on various software applications to detect defects and ensure they are fit for purpose.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Software testing is heavily automated already, with people deciding what the results mean.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.

Changing shape

36 tasks

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Developing and implementing it solutions by gathering and analysing requirements
The software now makes the first pass at it solutions, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3131/02, 3131/04
Source: “Develop and implement it solutions by gathering and analysing requirements, designing, and testing using appropriate methodologies.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Much of the design and testing is well-documented work, though gathering requirements and delivering change involves people.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Practising continuous self-learning to keep up to date with industry trends and developments to enhance relevant skills and take responsibility for own professional development
The software now makes the first pass at continuous, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 3131/03, 3131/04
Source: “Practise continuous self-learning to keep up to date with industry trends and developments to enhance relevant skills and take responsibility for own professional development.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over.
The rating behind it: Keeping your own skills current is something only the individual can do.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Conducting different software test types
The software now makes the first pass at different software test types, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 95 · 3131/03
Source: “Conduct different software test types including functional, non-functional, and structural testing.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Many test types can be automated, but choosing and running the awkward ones still needs a tester.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.

Staying human

31 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Supporting and troubleshooting IT systems to maintain operational efficiency
The ratings behind this row put IT systems well outside what today's tools can do on their own.
importance 80 · 3131/02, 3131/04
Source: “Support and troubleshoot IT systems to maintain operational efficiency.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Common fixes are well documented, but real troubleshooting often means being at the machine and talking to the user.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Installing and configuring hardware components
This work happens in the physical world: hardware components, in a real place. Software cannot follow it there.
importance 80 · 3131/02, 3131/04
Source: “Install and configure hardware components, networks, and devices as required.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (6–14 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Fitting hardware and cabling means physically handling equipment on site.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Troubleshooting hardware, software or network problems
This work happens in the physical world: hardware, software or network problems, in a real place. Software cannot follow it there.
importance 80 · 3131/02
Source: “Troubleshoot hardware, software, or network problems.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Software troubleshooting has enormous public reference material and works from a screen, though hardware faults still need hands on the machine.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.

Show the other 152 tasks

Checking for spelling mistakes in the game
shifting to AI
This is reading one thing and writing another: spelling mistakes in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/01
Source: “Check for spelling mistakes in the game, manuals, and packaging.” (UK task statement)
How this row was scored
Exposure score: 100 out of 100 (96–100 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Finding spelling mistakes in text is one of the oldest and most reliable things software does.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Maintaining maintenance and repairing records to ensure network reliability and security
shifting to AI
This is reading one thing and writing another: maintenance in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/02
Source: “Maintain maintenance and repair records to ensure network reliability and security.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (86–100 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Maintenance and repair records are structured entries that systems already generate and keep updated automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Performing system back-ups to ensure data safety
shifting to AI
This is reading one thing and writing another: system back-ups in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/02
Source: “Perform system back-ups to ensure data safety.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Backups have been run on a schedule by software for years; the person just confirms they worked.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining logs related to network functions to ensure system integrity and performance
shifting to AI
This is reading one thing and writing another: logs in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/02
Source: “Maintain logs related to network functions to ensure system integrity and performance.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Network logs are generated and maintained by the systems themselves with very little human input.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Creating test scripts for automated testing
shifting to AI
This is reading one thing and writing another: test scripts in, a record out. That is the shape today's tools are built for.
importance 90 · 3131/03
Source: “Create test scripts for automated testing.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing automated test scripts is one of the things code-generating software does most reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Designing test cases and scripts to meet the test scope coverage criteria
shifting to AI
This is reading one thing and writing another: test cases in, a record out. That is the shape today's tools are built for.
importance 90 · 3131/03
Source: “Design test cases and scripts to meet the test scope coverage criteria.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (86–100 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Generating test cases and scripts from written criteria is one of software's strongest capabilities.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reporting documented software defects to developers
shifting to AI
This is reading one thing and writing another: documented software defects in, a record out. That is the shape today's tools are built for.
importance 90 · 3131/03
Source: “Report documented software defects to developers.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Raising documented defects with developers is routine reporting the tools already handle.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing historical test results to identify trends or anomalies
shifting to AI
This is reading one thing and writing another: historical test results in, a record out. That is the shape today's tools are built for.
importance 85 · 3131/03
Source: “Analyse historical test results to identify trends or anomalies.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Finding trends and oddities in past test results is straightforward data analysis.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Designing test plans to outline testing procedures
shifting to AI
This is reading one thing and writing another: test plans in, a record out. That is the shape today's tools are built for.
importance 85 · 3131/03
Source: “Design test plans to outline testing procedures.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Test plans follow standard structures software can produce from the requirements.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Recording accurate data to support defect management and maintain information traceability between requirements
shifting to AI
This is reading one thing and writing another: accurate data in, a record out. That is the shape today's tools are built for.
importance 85 · 3131/03
Source: “Record accurate data to support defect management and maintain information traceability between requirements, tests, and defects.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Linking requirements, tests and defects is record-keeping that testing tools already do automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Updating automated test scripts to ensure currency
shifting to AI
This is reading one thing and writing another: automated test scripts in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/03
Source: “Update automated test scripts to ensure currency.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Updating test scripts to match changes is exactly what code-generating tools are good at.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Creating databases of known test defects
shifting to AI
This is reading one thing and writing another: databases of known test defects in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/03
Source: “Create databases of known test defects.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Building and maintaining a defect database is routine record-keeping software handles.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Preparing detailed evaluations of software or hardware performance
shifting to AI
This is reading one thing and writing another: detailed evaluations of software in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/03
Source: “Prepare detailed evaluations of software or hardware performance.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Performance evaluations are written from measurements the systems already produce.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Documenting actions to ensure a clear audit trail and progression of issues
shifting to AI
This is reading one thing and writing another: actions in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/04
Source: “Document actions to ensure a clear audit trail and progression of issues.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up what was done and when is routine record-keeping that software drafts accurately from the ticket.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing software system testing and validation procedures
shifting to AI
This is reading one thing and writing another: software system in, a record out. That is the shape today's tools are built for.
importance 75 · 3131/04
Source: “Develop software system testing and validation procedures.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing testing and validation procedures is systematic, well-patterned work these tools produce reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring and reporting telecommunications systems performance to enable service delivery
shifting to AI
This is reading one thing and writing another: telecommunications systems performance in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/04
Source: “Monitor and report telecommunications systems performance to enable service delivery.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (86–100 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Performance monitoring and reporting is exactly what network management tools already do on their own.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Logging 'bugs' in a computer system
shifting to AI
This is reading one thing and writing another: 'bugs' in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/01
Source: “Log 'bugs' in a computer system.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (76–90 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Turning an observed fault into a clear, structured ticket is text work software handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Reviewing current literature to stay informed about game design technology and industry trends
shifting to AI
This is reading one thing and writing another: current literature in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/01
Source: “Review current literature to stay informed about game design technology and industry trends.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reading and summarising published literature and industry trends is a strong use of these tools.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Using cyber security knowledge to enhance digital solution security
shifting to AI
This is reading one thing and writing another: cyber security knowledge in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/02
Source: “Use cyber security knowledge to enhance digital solution security.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (76–90 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Security practice is abundantly documented, so tools suggest strong improvements that a specialist verifies.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Applying systems development knowledge in creating digital solutions
shifting to AI
This is reading one thing and writing another: systems development knowledge in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/02
Source: “Apply systems development knowledge in creating digital solutions.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (76–90 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Systems development knowledge is abundantly documented, so tools produce solid solutions a specialist refines.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Documenting testing procedures, methodologies or criteria
shifting to AI
This is reading one thing and writing another: procedures, methodologies or criteria in, a record out. That is the shape today's tools are built for.
importance 85 · 3131/03
Source: “Document testing procedures, methodologies, or criteria.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (76–90 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up testing procedures and criteria is documentation work with abundant reference material, which software drafts to a good standard.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Reviewing configuration files, logs or coding pieces to perform initial debugging and determine the source of breakdowns
shifting to AI
This is reading one thing and writing another: configuration files, logs or coding pieces in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/03
Source: “Review configuration files, logs, or code pieces to perform initial debugging and determine the source of breakdowns.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reading logs and code to find the source of a fault is well within what software now does.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Recommending software for bug tracking
shifting to AI
This is reading one thing and writing another: software in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/03
Source: “Recommend software for bug tracking.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Comparing bug-tracking tools relies on public product information software knows well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Reviewing software documentation to mitigate risks
shifting to AI
This is reading one thing and writing another: software documentation in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/03
Source: “Review software documentation to mitigate risks.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (76–90 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reading documentation to spot risks is close reading that software does quickly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Conducting unit testing of solutions during the Software Development Lifecycle to identify and resolve issues with adequate test code coverage
shifting to AI
This is reading one thing and writing another: unit testing of solutions during the software development in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/04
Source: “Conduct unit testing of solutions during the Software Development Lifecycle to identify and resolve issues with adequate test code coverage.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing unit tests with good coverage is one of the most reliable current uses of coding tools.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Maintaining project documentation detailing the development process and resources
shifting to AI
This is reading one thing and writing another: project documentation detailing the development process in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/04
Source: “Maintain project documentation detailing the development process and resources utilised.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping project documentation current is structured writing tools produce to a usable standard.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Writing logical and maintainable software solutions in line with given specifications to meet the design requirements and organisational coding standards
shifting to AI
This is reading one thing and writing another: logical in, a record out. That is the shape today's tools are built for.
importance 65 · 3131/04
Source: “Write logical and maintainable software solutions in line with given specifications to meet the design requirements and organisational coding standards.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing maintainable code to a specification and coding standards is exactly what these tools do well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Applying appropriate recovery techniques to ensure the software solution being developed is not lost
shifting to AI
This is reading one thing and writing another: appropriate recovery techniques in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/04
Source: “Apply appropriate recovery techniques to ensure the software solution being developed is not lost.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Backup and recovery practice is well documented and largely handled by tooling already.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Designing software systems using scientific analysis and mathematical models
shifting to AI
This is reading one thing and writing another: software systems in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/04
Source: “Design software systems using scientific analysis and mathematical models.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (76–90 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Mathematical and analytical software design is abundantly documented, so tools produce solid work engineers refine.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Creating gameplay test plans for internal and external test groups
shifting to AI
This is reading one thing and writing another: gameplay test plans in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/01
Source: “Create gameplay test plans for internal and external test groups.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Test plans follow documented structures that software drafts well from the game's own specification.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining documentation to track game quality
shifting to AI
This is reading one thing and writing another: documentation in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/01
Source: “Maintain documentation to track game quality.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping quality documentation up to date is structured writing software drafts accurately from project data.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Comparing the game against other games on the market to assess competitiveness
shifting to AI
This is reading one thing and writing another: the game against other games in, a record out. That is the shape today's tools are built for.
importance 50 · 3131/01
Source: “Compare the game against other games on the market to assess competitiveness.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Comparing a game with rivals draws on plenty of published information software can gather and summarise.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Filling in project documentation at the relevant stages of the survey project
shifting to AI
This is reading one thing and writing another: project documentation in, a record out. That is the shape today's tools are built for.
importance 50 · 3131/01
Source: “Fill in project documentation at the relevant stages of the survey project.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Completing project documentation at each stage is structured writing software drafts reliably.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Configuring networking software and operating system software
shifting to AI
This is reading one thing and writing another: software in, a record out. That is the shape today's tools are built for.
importance 90 · 3131/02
Source: “Configure networking software and operating system software.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Configuration files are highly automatable, though getting them right for a specific environment takes local knowledge.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Identifying when network updates
shifting to AI
This is reading one thing and writing another: when network updates in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/02
Source: “Identify when network updates are required.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Spotting that updates are due means comparing versions against published advisories, which software tracks well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring and maintaining email applications and virus protection software
shifting to AI
This is reading one thing and writing another: email applications in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/02
Source: “Monitor and maintain email applications and virus protection software.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Mail and antivirus systems largely look after themselves, with a person handling the awkward exceptions.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Planning upgrades and security backups of hardware and software systems
shifting to AI
This is reading one thing and writing another: upgrades in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/02
Source: “Plan upgrades and security backups of hardware and software systems.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Upgrade and backup schedules are planning work software can draft.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Using the data to evaluate system and network requirements
shifting to AI
This is reading one thing and writing another: the data in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/02
Source: “Use the data to evaluate system and network requirements.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out system and network requirements from usage data is analysis software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing business and technical requirements to select and specify appropriate technology solutions
shifting to AI
This is reading one thing and writing another: business in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/02
Source: “Analyse business and technical requirements to select and specify appropriate technology solutions.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Matching requirements to technology options is well supported by these tools, with a specialist confirming the fit.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing equipment performance records to determine repair or replacement needs
shifting to AI
This is reading one thing and writing another: equipment performance records in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/02
Source: “Analyse equipment performance records to determine repair or replacement needs.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reading maintenance records to decide repair or replacement is pattern-spotting in data software handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Determining hardware or software requirements related to system and network configuration changes
shifting to AI
This is reading one thing and writing another: hardware in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/02
Source: “Determine hardware or software requirements related to system and network configuration changes.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out what hardware and software a change needs is documented analysis software handles.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing disaster recovery plans
shifting to AI
This is reading one thing and writing another: disaster recovery plans in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/02
Source: “Develop disaster recovery plans.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Disaster recovery plans follow published templates software can draft closely.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining and administering systems software
shifting to AI
This is reading one thing and writing another: systems software in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/02
Source: “Maintain and administer systems software.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Systems administration is well-documented work with a great deal of automation already available.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Operating master consoles to monitor the performance of computer systems and networks
shifting to AI
This is reading one thing and writing another: master consoles in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/02
Source: “Operate master consoles to monitor the performance of computer systems and networks.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: System monitoring is largely automated, though deciding what an unusual reading means still needs judgement.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Enforcing procedures for start-up and shut-down operations
shifting to AI
This is reading one thing and writing another: procedures in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/02
Source: “Enforce procedures for start-up and shut-down operations.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Start-up and shutdown steps are scripted, but making sure people actually follow them is a person's job.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining accurate logical records in line with organisational policy when carrying out network tasks
shifting to AI
This is reading one thing and writing another: accurate logical records in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/02
Source: “Maintain accurate logical records in line with organisational policy when carrying out network tasks.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Recording what was done on the network is routine writing, though it depends on work someone actually carried out.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reporting network security or resilience risk
shifting to AI
This is reading one thing and writing another: network security in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/02
Source: “Report network security or resilience risk as appropriate, providing solution/s to identified risk area.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Security risks and their fixes are well documented, so drafting the report and options is largely automatic.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing test objectives to design and prepare a test plan aligning with the test strategy
shifting to AI
This is reading one thing and writing another: test objectives in, a record out. That is the shape today's tools are built for.
importance 95 · 3131/03
Source: “Analyse test objectives to design and prepare a test plan aligning with the test strategy.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Test planning follows published methods and project documents, which software drafts well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Testing system modifications to prepare for implementation
shifting to AI
This is reading one thing and writing another: system modifications in, a record out. That is the shape today's tools are built for.
importance 95 · 3131/03
Source: “Test system modifications to prepare for implementation.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Testing changes before release is largely automated, with people judging the results.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing and interpreting test data to validate product quality
shifting to AI
This is reading one thing and writing another: test data in, a record out. That is the shape today's tools are built for.
importance 90 · 3131/03
Source: “Analyse and interpret test data to validate product quality.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Interpreting test data against clear criteria is analysis software does reliably.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Documenting and reporting test results against the acceptance criteria
shifting to AI
This is reading one thing and writing another: test results against the acceptance criteria in, a record out. That is the shape today's tools are built for.
importance 90 · 3131/03
Source: “Document and report test results against the acceptance criteria.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up results against acceptance criteria is structured reporting straight from test output.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Using the organisation's software testing tools to identify and report software bugs
shifting to AI
This is reading one thing and writing another: the organisation's software testing tools in, a record out. That is the shape today's tools are built for.
importance 90 · 3131/03
Source: “Use the organisation's software testing tools to identify and report software bugs.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Running the organisation's test tools and reporting bugs is largely automated work.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Defining expected results for test cases and scripts
shifting to AI
This is reading one thing and writing another: expected results in, a record out. That is the shape today's tools are built for.
importance 85 · 3131/03
Source: “Define expected results for test cases and scripts.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Expected results follow from the requirements, so software can draft them accurately for most cases.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing testing procedures to maintain product standards
shifting to AI
This is reading one thing and writing another: procedures in, a record out. That is the shape today's tools are built for.
importance 85 · 3131/03
Source: “Develop testing procedures to maintain product standards.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Testing procedures follow well-published standards software can draft and tailor to a product.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Identifying problems with programme function
shifting to AI
This is reading one thing and writing another: problems in, a record out. That is the shape today's tools are built for.
importance 85 · 3131/03
Source: “Identify problems with programme function, output, online screen, or content.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Spotting where a programme misbehaves is pattern-matching software does well against logs and output.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Interpreting and executing test scripts using agreed methods and standards
shifting to AI
This is reading one thing and writing another: test scripts in, a record out. That is the shape today's tools are built for.
importance 85 · 3131/03
Source: “Interpret and execute test scripts using agreed methods and standards.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Test scripts are written to be followed exactly, which makes them easy to run and interpret automatically.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Specifying testing standards and procedures to assess product quality before market launch
shifting to AI
This is reading one thing and writing another: standards in, a record out. That is the shape today's tools are built for.
importance 85 · 3131/03
Source: “Specify testing standards and procedures to assess product quality before market launch.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Testing standards are documented practice software can draft for a manager to approve.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Designing testing scenarios to simulate real-world
shifting to AI
This is reading one thing and writing another: scenarios in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/03
Source: “Design testing scenarios to simulate real-world use.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Realistic test scenarios can be drafted, though they rely on knowing how the product is really used.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing testing programmes for error or bug retests
shifting to AI
This is reading one thing and writing another: programmes in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/03
Source: “Develop testing programmes for error or bug retests.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Retest programmes are built from existing defect records, so drafts come easily.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Identifying programme deviations from standards to ensure quality assurance
shifting to AI
This is reading one thing and writing another: programme deviations in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/03
Source: “Identify programme deviations from standards to ensure quality assurance.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Comparing a programme against written standards is exactly the sort of checking software does.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining software testing programmes to keep them up-to-date
shifting to AI
This is reading one thing and writing another: software testing programmes in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/03
Source: “Maintain software testing programmes to keep them up-to-date.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping test suites current is maintenance work software increasingly does itself.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Planning test schedules according to project scope or delivery dates
shifting to AI
This is reading one thing and writing another: test schedules in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/03
Source: “Plan test schedules according to project scope or delivery dates.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Test scheduling is planning work software can draft from the delivery dates.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Installing and configuring recreations of software production environments for software performance testing
shifting to AI
This is reading one thing and writing another: recreations of software production environments in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/03
Source: “Install and configure recreations of software production environments for software performance testing.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Rebuilding test environments is scripted work software now does from configuration files.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring programme performance to ensure efficient and problem-free operations
shifting to AI
This is reading one thing and writing another: programme performance in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/03
Source: “Monitor programme performance to ensure efficient and problem-free operations.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Performance monitoring runs automatically and raises alerts without a person watching.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Specifying equipment and system requirements for the operational environment
shifting to AI
This is reading one thing and writing another: equipment in, a record out. That is the shape today's tools are built for.
importance 50 · 3131/03
Source: “Specify equipment and system requirements for the operational environment.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Specifying equipment and system requirements is documented, catalogue-based work software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Contributing to testing of the end-to-end software solution to ensure a high-quality output
shifting to AI
This is reading one thing and writing another: testing of the end-to-end software solution in, a record out. That is the shape today's tools are built for.
importance 75 · 3131/04
Source: “Contribute to testing of the end-to-end software solution to ensure a high-quality output.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Contributing to end-to-end testing is well-supported work, though someone signs off the result.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Identifying the need for a suitable 'bug fix'
shifting to AI
This is reading one thing and writing another: this work in, a record out. That is the shape today's tools are built for.
importance 75 · 3131/04
Source: “Identify the need for a suitable 'bug fix', appropriate to the severity and priority of the issue identified.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Judging whether something needs fixing now is well-documented triage software supports well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reporting progress accurately throughout the development lifecycle stages to ensure adequate audit trails of key worksteps so that the organisation can demonstrate how the product has been created for quality and commercial purposes
shifting to AI
This is reading one thing and writing another: progress accurately throughout the development lifecycle stages in, a record out. That is the shape today's tools are built for.
importance 75 · 3131/04
Source: “Report progress accurately throughout the development lifecycle stages to ensure adequate audit trails of key worksteps so that the organisation can demonstrate how the product has been created for quality and commercial purposes.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Progress reporting for an audit trail is structured writing drawn from the project's own records.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing specific user requirements to inform software development
shifting to AI
This is reading one thing and writing another: specific user requirements in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/04
Source: “Analyse specific user requirements to inform software development.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Analysing stated user requirements is structured written work software handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing software systems to predict outcomes of design
shifting to AI
This is reading one thing and writing another: software systems in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/04
Source: “Develop software systems to predict outcomes of design.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Building predictive software is well-documented work, though the modelling choices need an engineer.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Repairing and modifying existing software to meet current needs
shifting to AI
This is reading one thing and writing another: software in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/04
Source: “Repair and modify existing software to meet current needs.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Repairing and adapting existing code is something software now does well with review.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Applying security best practice to the software solution throughout the software development life-cycle
shifting to AI
This is reading one thing and writing another: security best practice in, a record out. That is the shape today's tools are built for.
importance 65 · 3131/04
Source: “Apply security best practice to the software solution throughout the software development life-cycle.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Security practice is well documented, though someone still has to be answerable for the result.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Considering security implications of proposed design to ensure security is integrated from inception through development
shifting to AI
This is reading one thing and writing another: security implications of proposed design in, a record out. That is the shape today's tools are built for.
importance 65 · 3131/04
Source: “Consider security implications of proposed design to ensure security is integrated from inception through development.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Security implications of a design are well documented, though the final call rests with an engineer.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Assessing information on reporting formats
shifting to AI
This is reading one thing and writing another: information in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/04
Source: “Assess information on reporting formats, costs, and security needs to determine hardware configuration.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out a hardware configuration from stated requirements is documented technical analysis tools handle well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Specifying power supply requirements and configuration
shifting to AI
This is reading one thing and writing another: power supply requirements in, a record out. That is the shape today's tools are built for.
importance 50 · 3131/04
Source: “Specify power supply requirements and configuration.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out power requirements from equipment specifications is documented technical calculation these tools handle well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining stock of spare parts
shifting to AI
This is reading one thing and writing another: stock of spare parts in, a record out. That is the shape today's tools are built for.
importance 50 · 3131/02
Source: “Maintain stock of spare parts.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Stock control and reordering is automated record-keeping, though the shelves have to be checked.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Securelying store, manage and share all test and related data in compliance with regulations
shifting to AI
This is reading one thing and writing another: store, manage and share all test in, a record out. That is the shape today's tools are built for.
importance 75 · 3131/03
Source: “Securely store, manage, and share all test and related data in compliance with regulations.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Data handling rules are clearly written down, so storing and sharing can largely be set up and checked automatically.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Managing technology solutions projects through systematic planning
shifting to AI
This is reading one thing and writing another: technology solutions projects in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/02
Source: “Manage technology solutions projects through systematic planning, execution, and closing using industry-standard methods.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Project plans and reports are easily produced, though keeping people to them is a human job.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Analysing business processes to identify opportunities for improvement
shifting to AI
This is reading one thing and writing another: business processes in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/02
Source: “Analyse business processes to identify opportunities for improvement.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Business processes are documented and software is good at spotting inefficiency in them, with people consulted to confirm the findings.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Implementing or recommending the adoption of new technologies based on research findings
shifting to AI
This is reading one thing and writing another: the adoption of new technologies in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/02
Source: “Implement or recommend the adoption of new technologies based on research findings.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Researching new technology and writing a recommendation is reading and summarising, which software does quickly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Communicating status and metrics against test activities
shifting to AI
This is reading one thing and writing another: status in, a record out. That is the shape today's tools are built for.
importance 90 · 3131/03
Source: “Communicate status and metrics against test activities, test results, and defects using appropriate communication styles and media.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reporting test status and metrics is routine writing from tracked data, though how it lands depends on the audience.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Identifying and progressing defects throughout the test process in accordance with organisational policy
shifting to AI
This is reading one thing and writing another: defects throughout the test process in, a record out. That is the shape today's tools are built for.
importance 90 · 3131/03
Source: “Identify and progress defects throughout the test process in accordance with organisational policy.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Logging and chasing defects follows a set process, though moving them along means nudging other people.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Monitoring bug resolution efforts and tracking successes
shifting to AI
This is reading one thing and writing another: bug resolution efforts in, a record out. That is the shape today's tools are built for.
importance 85 · 3131/03
Source: “Monitor bug resolution efforts and track successes.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tracking bug progress and reporting on it is straightforward automated reporting.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing feedback and recommendations to developers on software usability and functionality
shifting to AI
This is reading one thing and writing another: feedback in, a record out. That is the shape today's tools are built for.
importance 85 · 3131/03
Source: “Provide feedback and recommendations to developers on software usability and functionality.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Usability feedback for developers can be drafted well, though it lands better from a colleague.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Offering insights on product designs
shifting to AI
This is reading one thing and writing another: insights in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/03
Source: “Offer insights on product designs, schedules, and potential problems.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Written observations on design and schedules are easy to produce from project information.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Addressing IT issues by prioritising in response to customer service level agreements
shifting to AI
This is reading one thing and writing another: IT issues in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/04
Source: “Address IT issues by prioritising in response to customer service level agreements.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Prioritising tickets against agreed service levels is rule-following software applies consistently.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Resolving customer technical issues through email
shifting to AI
This is reading one thing and writing another: customer technical issues in, a record out. That is the shape today's tools are built for.
importance 80 · 3131/04
Source: “Resolve customer technical issues through email, phone, and live chat support.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Email, phone and chat support is text-based work that AI assistants already handle for common issues.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Communicating outcomes from development activities to team members and other stakeholders
shifting to AI
This is reading one thing and writing another: outcomes in, a record out. That is the shape today's tools are built for.
importance 75 · 3131/04
Source: “Communicate outcomes from development activities to team members and other stakeholders both internal and external.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up and sending development updates is routine communication software drafts well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Converting customer requirements into technical specifications to accurately reflect expectations in software products
shifting to AI
This is reading one thing and writing another: customer requirements in, a record out. That is the shape today's tools are built for.
importance 70 · 3131/04
Source: “Convert customer requirements into technical specifications to accurately reflect expectations in software products.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Turning stated customer requirements into technical specifications is structured writing software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Developing performance standards for work tasks to enhance productivity and quality
shifting to AI
This is reading one thing and writing another: performance standards in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/04
Source: “Develop performance standards for work tasks to enhance productivity and quality.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Drafting performance standards is straightforward for these tools; agreeing them with the team stays a human conversation.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Analysing computer system faults to identify causes
shifting to AI
This is reading one thing and writing another: computer system faults in, a record out. That is the shape today's tools are built for.
importance 60 · 3131/01
Source: “Analyse computer system faults to identify causes.” (UK task statement)
How this row was scored
Exposure score: 62 out of 100 (55–69 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out why a vehicle's computer system has faulted is analysis of logged data.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Checking a game's accessibility options
changing shape
The software now makes the first pass at a game's accessibility options, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3131/01
Source: “Check a game's accessibility options.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Accessibility standards are well published, so much of the check can be drafted automatically, though someone still tries the settings.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Performing tasks quickly and accurately under time pressure
changing shape
The software now makes the first pass at tasks, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3131/01
Source: “Perform tasks quickly and accurately under time pressure.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (46–70 allowing for uncertainty): partial exposure, low confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Speed and accuracy are software strengths, though what is actually being done under pressure is left unstated here.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Following defined product development processes
changing shape
The software now makes the first pass at defined product development processes, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3131/04
Source: “Follow defined product development processes.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Following a defined process is documented work, though real projects throw up judgement calls.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing creative solutions for network design and mobile communication challenges
changing shape
The software now makes the first pass at creative solutions, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 3131/04
Source: “Develop creative solutions for network design and mobile communication challenges.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Software suggests plenty of design options, but harder network and mobile problems still need an engineer’s judgement.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Recommending ways to repair identified faults
changing shape
The software now makes the first pass at ways, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3131/01
Source: “Recommend ways to repair identified faults.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Suggesting a fix once the fault is known draws on well-documented knowledge, though seeing the kit often helps.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing a network system and making recommendations to optimise performance and efficiencies
changing shape
The software now makes the first pass at a network system, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 3131/02
Source: “Analyse a network system and make recommendations to optimise performance and efficiencies.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Network performance data is easy for software to analyse, though some checks mean being near the equipment.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring network performance and troubleshooting problems and outages
changing shape
The software now makes the first pass at network performance, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3131/02
Source: “Monitor network performance and troubleshoot problems and outages.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Monitoring tools flag problems automatically, but restoring service sometimes needs someone on site.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Making recommendations on necessary changes for compliance
changing shape
The software now makes the first pass at recommendations, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3131/03
Source: “Make recommendations on necessary changes for compliance.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (52–60 allowing for uncertainty): partial exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Compliance requirements are documented, so software can compare current practice against them and set out sensible recommended changes.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Administering and escalating security access requirements and permissions
changing shape
The software now makes the first pass at security access requirements, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3131/04
Source: “Administer and escalate security access requirements and permissions for stakeholders, including password resets.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Access changes follow set rules, but someone accountable normally approves permissions before they are granted.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Resolving identified technical problems by applying relevant troubleshooting techniques
changing shape
The software now makes the first pass at identified technical problems, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3131/04
Source: “Resolve identified technical problems by applying relevant troubleshooting techniques.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Once a fault is identified, working through known troubleshooting steps is something AI does well from documentation.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing information to recommend and plan computer and peripheral equipment layout modifications
changing shape
The software now makes the first pass at information, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 65 · 3131/04
Source: “Analyse information to recommend and plan computer and peripheral equipment layout modifications.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Planning equipment layout is desk analysis tools do well, though the room itself has to be seen.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Administering mobile devices on a network
changing shape
The software now makes the first pass at mobile devices, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3131/04
Source: “Administer mobile devices on a network.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Mobile devices are managed from a console, so most of this is well-documented screen work.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Confer with users to provide technical assistance and support
changing shape
The software now makes the first pass at users, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 3131/02
Source: “Confer with users to provide technical assistance and support.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Answers to most support questions can be drafted instantly, but users often want a person to talk it through.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Applying creative and logical thinking to solve design and development issues
changing shape
The software now makes the first pass at creative, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3131/02
Source: “Apply creative and logical thinking to solve design and development issues.” (UK task statement)
How this row was scored
Exposure score: 50 out of 100 (43–57 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Software offers plenty of design ideas, but the genuinely awkward problems still need an engineer’s judgement.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Operating in line with organizational policies
changing shape
The software now makes the first pass at line, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3131/02
Source: “Operate in line with organizational policies, standards, and security requirements to ensure data privacy and confidentiality.” (UK task statement)
How this row was scored
Exposure score: 50 out of 100 (43–57 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: The policies are written down, but working within them day to day is about the technician's own conduct with real data.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Implementing their own continued personal and professional development plan
changing shape
The software now makes the first pass at their own continued personal and professional development plan, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 3131/03
Source: “Implement their own continued personal and professional development plan.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: A personal development plan is about the individual's own choices and effort.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Supporting delivery of software deployment trial phases to ensure correct deployment
changing shape
The software now makes the first pass at delivery of software deployment trial phases, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3131/04
Source: “Support delivery of software deployment trial phases to ensure correct deployment.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Deployment steps are automated, but shepherding a trial through still needs an engineer watching.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Directing programming and documentation processes for software systems
changing shape
The software now makes the first pass at documentation processes, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 65 · 3131/04
Source: “Direct programming and documentation processes for software systems.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Directing programming work is about steering a team, though the documentation itself is easily produced.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Identifying and reporting any impediments to progress in development activities to supervisors
changing shape
The software now makes the first pass at any impediments, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 65 · 3131/04
Source: “Identify and report any impediments to progress in development activities to supervisors.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Blockers can be summarised easily, but knowing what is really holding work up comes from the team.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Resolving IT technical issues using appropriate tools and technologies
changing shape
The software now makes the first pass at IT technical issues, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 3131/04
Source: “Resolve IT technical issues using appropriate tools and technologies.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Most fixes are done through software, though some jobs still need someone standing at the machine.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Designing operational networks and applying appropriate security products and processes in line with organisational requirements
changing shape
The software now makes the first pass at operational networks, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 3131/02
Source: “Design operational networks and apply appropriate security products and processes in line with organisational requirements.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Software can propose a design, but matching security choices to one organisation’s real setup needs an engineer.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Planning, coordinating
changing shape
The software now makes the first pass at security measures, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3131/02
Source: “Plan, coordinate, and implement security measures to safeguard information in computer files against accidental or unauthorised damage, modification or disclosure.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Security controls are well documented, but planning and putting them in place across an organisation needs judgement about its own systems.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Conducting software compatibility tests with programmes and hardware
changing shape
The software now makes the first pass at software compatibility tests, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 85 · 3131/03
Source: “Conduct software compatibility tests with programmes and hardware.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Compatibility testing is largely automated, but hardware combinations sometimes need physical rigs.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Adapting existing software to new hardware
changing shape
The software now makes the first pass at software, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 85 · 3131/04
Source: “Adapt existing software to new hardware.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Porting software to new hardware needs testing on the actual equipment.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Identifying and fixing network security threats
changing shape
The software now makes the first pass at network security threats, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 3131/04
Source: “Identify and fix network security threats.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Threat information is well published, but confirming and fixing a real intrusion needs an engineer on the network.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Applying change management to technology solutions development
changing shape
The software now makes the first pass at change management, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 50 · 3131/02
Source: “Apply change management to technology solutions development.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Change management is about carrying people with you, which tools support with materials rather than perform.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Reviewing requirements with stakeholders to identify defects early and define comprehensive test scope considering accessibility and usability
changing shape
The software now makes the first pass at requirements, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 85 · 3131/03
Source: “Review requirements with stakeholders to identify defects early and define comprehensive test scope considering accessibility and usability.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Software can suggest test scope, but agreeing it means sitting down with stakeholders who know the product.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Advising and supporting others on testing activities
changing shape
The software now makes the first pass at this work, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 3131/03
Source: “Advise and support others on testing activities.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Guidance on testing is easy to draft, but colleagues want advice from someone who knows their situation.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Coordinating user or third-party testing of software products for functionality and performance
changing shape
The software now makes the first pass at user, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 3131/03
Source: “Coordinate user or third-party testing of software products for functionality and performance.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Test coordination is scheduling, but getting users and third parties to take part takes chasing.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Providing input on functional requirements during product design reviews
changing shape
The software now makes the first pass at input, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 60 · 3131/03
Source: “Provide input on functional requirements during product design reviews.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Written input is easy to produce, but design reviews are discussions between the people building it.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Consulting with clients and colleagues on the maintenance of software systems
changing shape
The software now makes the first pass at clients, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 3131/04
Source: “Consult with clients and colleagues on the maintenance of software systems.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Maintenance decisions are worked out in discussion with the people who rely on the system.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Working with programmers and developers to build the systems
changing shape
The software now makes the first pass at programmers, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 60 · 3131/04
Source: “Work with programmers and developers to build the systems.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Building systems alongside developers is collaborative work tools assist with rather than replace.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Obtaining information on limitations or capabilities for data processing projects by speaking with data processing or project managers
changing shape
The software now makes the first pass at information, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 50 · 3131/04
Source: “Obtain information on limitations or capabilities for data processing projects by speaking with data processing or project managers.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Finding out what is actually possible means asking the managers who run the systems.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Designing computer hardware to enhance network infrastructure
staying human
The ratings behind this row put computer hardware well outside what today's tools can do on their own.
importance 70 · 3131/02
Source: “Design computer hardware to enhance network infrastructure.” (UK task statement)
How this row was scored
Exposure score: 38 out of 100 (31–45 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Hardware specification draws on published data sheets, but fitting it to a live network takes engineering judgement.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Understanding and capturing client requirements to address their problems
staying human
The value here is that a specific person handles client requirements and stands behind it. That is earned, not computed.
importance 70 · 3131/02
Source: “Understand and capture client requirements to address their problems.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Requirements are easy to write up, but understanding what a client really needs comes from talking with them.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Providing feedback on challenges arising within testing or multi-disciplinary teams
staying human
The value here is that a specific person handles feedback and stands behind it. That is earned, not computed.
importance 80 · 3131/03
Source: “Provide feedback on challenges arising within testing or multi-disciplinary teams.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Giving useful feedback about team problems depends on trust and knowing the people involved.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Testing different levels and versions of a game
staying human
The ratings behind this row put different levels well outside what today's tools can do on their own.
importance 80 · 3131/01
Source: “Test different levels and versions of a game.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the five ratings behind the score, with no single dominant reason.
The rating behind it: Software can run repeat checks, but judging how a game actually plays still needs a person at the controls.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Testing computer hardware, networking software and operating system software
staying human
This work happens in the physical world: computer hardware, networking software and operating system software, in a real place. Software cannot follow it there.
importance 70 · 3131/02
Source: “Test computer hardware, networking software, and operating system software.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Software testing can be scripted and automated, but testing physical hardware means someone with the kit in front of them.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Communicating effectively with team members and other stakeholders to ensure smooth operations
staying human
The value here is that a specific person handles team members and stands behind it. That is earned, not computed.
importance 70 · 3131/02
Source: “Communicate effectively with team members and other stakeholders to ensure smooth operations.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Day-to-day coordination with the team happens through conversation.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Training staff to work with computer systems and software
staying human
The value here is that a specific person handles staff and stands behind it. That is earned, not computed.
importance 60 · 3131/02
Source: “Train staff to work with computer systems and software.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Materials are easy to produce, but people learn systems fastest from someone showing them.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Managing the roll-out of new projects
staying human
The value here is that a specific person handles the roll-out of new projects and stands behind it. That is earned, not computed.
importance 65 · 3131/04
Source: “Manage the roll-out of new projects.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Roll-outs need chasing people and reacting to surprises, which is more coordination than paperwork.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Installing software and printer paper or forms
staying human
This work happens in the physical world: software, in a real place. Software cannot follow it there.
importance 60 · 3131/02
Source: “Install software and printer paper or forms.” (UK task statement)
How this row was scored
Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Installing software is straightforward remotely, but loading paper and forms needs someone at the printer.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Making appropriate changes to equipment design and configuration
staying human
This work happens in the physical world: appropriate changes, in a real place. Software cannot follow it there.
importance 60 · 3131/02
Source: “Make appropriate changes to equipment design and configuration.” (UK task statement)
How this row was scored
Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Configuration changes can be worked out on screen, but changing physical equipment means someone at the rack or the device.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining computer systems and networks
staying human
This work happens in the physical world: computer systems, in a real place. Software cannot follow it there.
importance 80 · 3131/04
Source: “Maintain computer systems and networks.” (UK task statement)
How this row was scored
Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Monitoring and patching can be automated, but keeping physical kit running still needs someone on site.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Applying testing methodologies to evaluate hardware assets
staying human
This work happens in the physical world: methodologies, in a real place. Software cannot follow it there.
importance 75 · 3131/04
Source: “Apply testing methodologies to evaluate hardware assets.” (UK task statement)
How this row was scored
Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Testing hardware means plugging into and handling the equipment, which software cannot do for you.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Resolving specific equipment and software faults by diagnosing issues and implementing solutions
staying human
This work happens in the physical world: specific equipment, in a real place. Software cannot follow it there.
importance 70 · 3131/02
Source: “Resolve specific equipment and software faults by diagnosing issues and implementing solutions.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Diagnosis can be guided by published fault guides, but fixing equipment usually means hands on the hardware.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Supervising programmers in their development tasks
staying human
The value here is that a specific person handles programmers and stands behind it. That is earned, not computed.
importance 50 · 3131/04
Source: “Supervise programmers in their development tasks.” (UK task statement)
How this row was scored
Exposure score: 23 out of 100 (19–27 allowing for uncertainty): low exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Supervising developers means managing people day to day, which software cannot take on.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Implementing technical support for voice services and equipment
staying human
This work happens in the physical world: technical support, in a real place. Software cannot follow it there.
importance 70 · 3131/02
Source: “Implement technical support for voice services and equipment.” (UK task statement)
How this row was scored
Exposure score: 21 out of 100 (14–28 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Voice systems still need someone configuring handsets and equipment on site, with users to keep working.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Communicating effectively with a range of stakeholders
staying human
The value here is that a specific person handles a range of stakeholders and stands behind it. That is earned, not computed.
importance 80 · 3131/04
Source: “Communicate effectively with a range of stakeholders, both technical and non-technical, across all levels of influence and responsibility.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (14–22 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Communicating well with people at all levels depends on relationships and reading the room.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Adhering to site-specific security protocols and data protection requirements
staying human
This work happens in the physical world: site-specific security protocols, in a real place. Software cannot follow it there.
importance 70 · 3131/04
Source: “Adhere to site-specific security protocols and data protection requirements.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Site security and data protection rules are written down, but following them is about how the technician behaves on site.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Talking with colleagues to understand audience interests and reactions
staying human
The value here is that a specific person handles colleagues and stands behind it. That is earned, not computed.
importance 50 · 3131/01
Source: “Talk with colleagues to understand audience interests and reactions.” (UK task statement)
How this row was scored
Exposure score: 17 out of 100 (10–24 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Understanding how audiences react comes from talking with colleagues who have watched them.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Participating in training seminars to gather information and increase knowledge
staying human
This work happens in the physical world: training seminars, in a real place. Software cannot follow it there.
importance 60 · 3131/02
Source: “Participate in training seminars to gather information and increase knowledge.” (UK task statement)
How this row was scored
Exposure score: 17 out of 100 (10–24 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Taking part in a training seminar means attending it, even though notes are easy to produce.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Participating in training events to enhance professional skills
staying human
The value here is that a specific person handles training events and stands behind it. That is earned, not computed.
importance 50 · 3131/02
Source: “Participate in training events to enhance professional skills.” (UK task statement)
How this row was scored
Exposure score: 17 out of 100 (10–24 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Taking part in training events is about being present and building your own skills.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Maintaining and troubleshooting computers and related hardware to ensure optimal performance
staying human
This work happens in the physical world: computers, in a real place. Software cannot follow it there.
importance 80 · 3131/02
Source: “Maintain and troubleshoot computers and related hardware to ensure optimal performance.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (10–18 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Fixing computers and hardware means physically opening, swapping and testing kit, which software cannot do.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Installing and commissioning computer or telecoms hardware
staying human
This work happens in the physical world: computer, in a real place. Software cannot follow it there.
importance 60 · 3131/04
Source: “Install and commission computer or telecoms hardware.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (6–14 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Installing and commissioning physical hardware needs someone present with the equipment.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Attending conferences, seminars and training sessions to stay informed about field developments
staying human
This work happens in the physical world: conferences, seminars and training sessions, in a real place. Software cannot follow it there.
importance 50 · 3131/01
Source: “Attend conferences, seminars, and training sessions to stay informed about field developments.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (1–15 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Attending conferences and training is about being there and meeting people in the field.
The five ratings: output a model can produce 0/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Directing installation teams during system setup and testing
staying human
This work happens in the physical world: installation teams during system setup, in a real place. Software cannot follow it there.
importance 60 · 3131/04
Source: “Direct installation teams during system setup and testing.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (3–11 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Directing an installation team means being on site with the equipment and the people.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Following all safety protocols and regulations
staying human
This work happens in the physical world: all safety protocols, in a real place. Software cannot follow it there.
importance 60 · 3131/02
Source: “Follow all safety protocols and regulations, including working at heights and electrical isolation methods, to ensure personal safety and the safety of others.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Working safely at height and isolating electrics is entirely physical, and the isolation itself must be done by an authorised person.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Loading floppy disks or tapes containing information into system
staying human
This work happens in the physical world: floppy disks, in a real place. Software cannot follow it there.
importance 50 · 3131/02
Source: “Load floppy disks or tapes containing information into system.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Putting a physical disk or tape into a machine needs a person’s hands.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Visiting beta testing sites to evaluate software performance
staying human
This work happens in the physical world: beta testing sites, in a real place. Software cannot follow it there.
importance 60 · 3131/03
Source: “Visit beta testing sites to evaluate software performance.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Visiting a beta testing site means physically being there.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Completing cabling tasks, including coaxial, copper and fibre installations
staying human
This work happens in the physical world: tasks, including coaxial, copper and fibre installations, in a real place. Software cannot follow it there.
importance 50 · 3131/04
Source: “Complete cabling tasks, including coaxial, copper, and fibre installations.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Pulling and terminating cable is physical installation work done inside the building.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

What this job pays, and how many people do it

Median pay: £35,300a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 86,000in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: software interfaces in, a record out. The rows above are exactly that shape: upgrading existing software interfaces to improve performance and interpreting requirements and technical specifications for network systems. What it cannot do is be there in the room, and that is still where hardware components get done. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

The exposed part of your job is the biggest part, and I am not going to dress that up: upgrading existing software interfaces to improve performance is work today's tools do quickly and cheaply, and that is not coming back.

So, given all that: 60% of this job's task weight sits in rows the software is already learning, 22% in rows that change shape rather than disappear, and 18% in rows it is nowhere near. That is the position, measured across 162 scored tasks. It is not a forecast about you.

What you have that the software does not is installing and configuring hardware components, plus the years of knowing when something looks wrong before you can say why. That is the raw material for everything below.

This week: one thing

Sit on the machine's side of the desk. Pick one real piece of software interfaces you would normally do yourself, let whatever software you already have take the first pass at it, and then go through what it produced and write down every single thing it got wrong. One evening this week. Do not fix anything yet. Just catch it.

What you end up holding: a written list of the machine’s mistakes, in your handwriting
How long it takes: an evening, or an hour if you pick one job rather than one client

If you can’t run software on your employer’s or your clients’ data: Do the same hunt on paper. Take one printed piece of software interfaces, work through it the way you always do, and mark every point where you made a call rather than followed a rule. Same evening, same list, nothing to log into and nobody to ask permission from. That list is the same artifact: it is the judgment written down.

Over the next 90 days

Change one sentence about what you do. Not on a CV. Out loud, to whoever pays you. From “my job is upgrading existing software interfaces to improve performance” to “I check what the software does and tell you what it means.” Your error list from this week is what makes that sentence true instead of a claim, so use it: show it once, to one person, inside the next ninety days. Same skills, priced as judgment rather than as typing.

Over the next 12 months

Walk toward the end of this job that answers for things, and get it recognised. Pick the one part of installing and configuring hardware components you are already best at, and spend the year making it formal: a qualification, a named responsibility, a specialism people ask for by name. Price it honestly: that is evenings, it is months rather than weeks, and the seats are competitive because everyone in your position is looking at the same door. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to IT technicians (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was IT network professionals: only about 8% of its durable work is work you already do and it is under the same pressure this job is. I am not going to pretend that is comfortable news: 60% of your own task list is already in the top exposure band. But the answer on this evidence is not a sideways jump into a job with the same problem. It is to walk toward the end of this one that answers for things. “conduct different software test types” is the part that stays with a person, and spending a year getting formally recognised for it beats a standing start somewhere else.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

IT network professionals
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “communicate effectively with a range of stakeholders, both technical and non-technical, across all levels of influence…”. Across the whole of both lists that adds up to about 8% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 8% of the durable side of that job. That is a different job, not a next step. I will not move you off one melting floe onto another: 51% of its own task list already scores in the top exposure band (61/100 in this release), so the same software is eating it.
Look at that job’s page anyway →
Information technology professionals n.e.c.
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “communicate effectively with a range of stakeholders, both technical and non-technical, across all levels of influence…”. Across the whole of both lists that adds up to about 8% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 8% of the durable side of that job. That is a different job, not a next step. I will not move you off one melting floe onto another: 62% of its own task list already scores in the top exposure band (63/100 in this release), so the same software is eating it.
Look at that job’s page anyway →
IT user support technicians
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “install and configure hardware components, networks, and devices as required”. Across the whole of both lists that adds up to about 6% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 6% of the durable side of that job. That is a different job, not a next step.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 60% of its task weight, across 162 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
“It’s too late for me to become something else”
You are not starting from zero, and the page shows why: installing and configuring hardware components is work the software cannot do and you already do it. The move above is a repricing of what you know, not a new career. Nobody who has just left college has that.
“I should learn to code”
Almost certainly not. The value in your job is moving toward checking, deciding and answering for the output, not toward writing the software. A weekend of Python will not change your position; the error list from this week will.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which Computer Network Support Specialists is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

In US official statistics this job is counted as Computer Network Support Specialists. Pay and employment stay on this page’s own group; the task list and the scores do not cross over.

Your route through this

Two honest options, and no deadline on either

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Skills Bootcamps
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
- Skills Bootcamps - what they are and who can do them (DfE, Skills for Careers)
- Skills Bootcamps - JobHelp (DWP)
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
- Skills Development Scotland
In Wales:
Careers Wales
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded

A nearby route

There's no Space built for IT technicians yet.

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

The closest match is SharePoint & Teams Admins, a community for the small IT teams who own Teams, SharePoint, OneDrive and permissions, usually one to three people. It overlaps with the part of your job that is growing: the Microsoft 365 collaboration estate - permissions, sites, Teams sprawl, sharing - rather than hardware and networks. If that overlap isn't you, the free route below covers the same ground.

Try SharePoint & Teams Admins free →

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

After the trial it is a paid community, and you get identical data either way. If the overlap above is not your job, the moves above cost nothing and stand on their own.

Noted, and thank you. We’ll email you if a Space for IT technicians launches. Nothing else.

That did not look like an email address, so nothing was saved. Have another go below.

We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace IT technicians?: Not as a job, but it is already doing parts of the work. Across the 162 official task statements scored for IT technicians (United Kingdom, SOC 3131), 60% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 61 out of 100 (range 55–67, band: high). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “IT technicians” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Check for spelling mistakes in the game, manuals, and packaging” (100/100, very high); “Maintain maintenance and repair records to ensure network reliability and security” (93/100, very high); “Perform system back-ups to ensure data safety” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “IT technicians” stay human?: About 18% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Complete cabling tasks, including coaxial, copper, and fibre installations” (0/100, minimal); “Visit beta testing sites to evaluate software performance” (0/100, minimal); “Load floppy disks or tapes containing information into system” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “IT technicians” do about AI?: Start from the ledger rather than the headline: 60% of this job's weighted core work is exposed, and roughly 18% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for IT technicians calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 162 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
One row is marked low confidence, so treat it as a ballpark rather than a fine measurement.
The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
104 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

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Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.