UK dataswitch to US
Pharmacy and optical dispensing assistants
accepting prescriptions for dispensing, compounding pharmaceutical products under the direction of a pharmacist and handling personal, confidential and sensitive information with strict adherence to legal and organisational confidentiality policies. If that's your week, this page is about your job.
The honest answer
AI changes the edges of this job, not the middle: fitting spectacles or contacting lenses is work software can't reach.
What shifts is inputting data into computer systems for record-keeping. This page scores what today's tools actually do, not headlines.
Your week, as this page understands it
Pharmacy and optical dispensing assistants work under the supervision of pharmacists and opticians or optometrists to dispense drugs and medicines, issue pre-packaged prescriptions, sell over-the-counter medication, dispense spectacles and contact lenses and other related products. The job title says “pharmacy” or “optical dispensing assistants”: officially one job, two names. The real job is the part underneath: fitting spectacles or contacting lenses. That is the thing someone has to be right about.
The exposed part of this job is specific, and we won’t pretend it is coming back. But pharmacy and optical dispensing assistants is not one task. It is 75 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is fitting spectacles or contacting lenses, and the ledger below shows exactly why.
Where the work sits, by task weight
- shifting to AI
- 14%
- changing shape
- 12%
- staying human
- 74%
These bars are tasks changing hands, not people being counted out. The ledger below shows which.
Whole-job exposure score 26 out of 100 (22–32 allowing for uncertainty): low exposure, across 75 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.
How we know this
What is measured: Every published task statement for pharmacy and optical dispensing assistants is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.
How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.
Release: 2026-q4.1, scores computed 2026-08-05. Read the full method.
Your job, task by task
These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.
- 12 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
- Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.
Shifting to AI
12 tasksTasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.
Inputting data into computer systems for record-keeping
This is reading one thing and writing another: data in, a record out. That is the shape today's tools are built for.
importance 75 · 7114/02Source: “Input data into computer systems for record-keeping.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Entering and structuring records is one of the most automated tasks in any workplace.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Calculating anticipated medicine usage for a prescribed period
This is reading one thing and writing another: anticipated medicine usage in, a record out. That is the shape today's tools are built for.
importance 75 · 7114/02Source: “Calculate anticipated medicine usage for a prescribed period.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out how much medicine a period needs is arithmetic from the dose and the dates.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining records of goods purchased for pharmacy stock
This is reading one thing and writing another: records of goods in, a record out. That is the shape today's tools are built for.
importance 75 · 7114/02Source: “Maintain records of goods purchased for pharmacy stock.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Purchase records are built from invoices and delivery notes, which stock systems already capture automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Ordering frames and lenses
This is reading one thing and writing another: frames in, a record out. That is the shape today's tools are built for.
importance 75 · 7114/01Source: “Order frames and lenses.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Ordering frames and lenses runs on stock levels and prescriptions already in the system, so it is mostly automatic.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Changing shape
8 tasksTasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.
Giving advice on the care and use of contact lenses
The software now makes the first pass at advice, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 90 · 7114/01Source: “Give advice on the care and use of contact lenses.” (UK task statement)
How this row was scored
Exposure score: 42 out of 100 (35–49 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Lens care advice is standard, published guidance that reads the same whether spoken, printed or on screen.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Answering phone enquiries and providing relevant information or assistance
The software now makes the first pass at phone enquiries, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 85 · 7114/02Source: “Answer phone enquiries and provide relevant information or assistance.” (UK task statement)
How this row was scored
Exposure score: 59 out of 100 (52–66 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering routine phone enquiries about opening times, menus and directions is well handled by automated systems.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Interpreting clinical prescriptions and spectacle orders to accurately select lens and frame materials for manufacturing
The software now makes the first pass at clinical prescriptions, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 7114/01Source: “Interpret clinical prescriptions and spectacle orders to accurately select lens and frame materials for manufacturing.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Choosing lens type and material from a prescription follows set rules that dispensing software already applies.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Staying human
55 tasksTasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.
Accepting prescriptions for dispensing
The rules require a named, qualified person to answer for prescriptions, and that person cannot be a piece of software.
importance 95 · 7114/02Source: “Accept prescriptions for dispensing.” (UK task statement)
How this row was scored
Exposure score: 36 out of 100 (29–43 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Taking in a prescription is a checking step, and electronic prescriptions have already removed much of the handling.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Offering help and advice to patients when choosing frames and lenses
This work happens in the physical world: help, in a real place. Software cannot follow it there.
importance 95 · 7114/01Source: “Offer help and advice to patients when choosing frames and lenses.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Helping someone choose lenses works best face to face, with the frames in hand and the customer trying them.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Providing excellent customer service throughout the full customer journey
This work happens in the physical world: excellent customer service throughout the full customer journey, in a real place. Software cannot follow it there.
importance 95 · 7114/01Source: “Provide excellent customer service throughout the full customer journey.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Good service across a customer's visit is built in person, from the greeting to the fitting.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Show the other 65 tasks
Composing letters as part of office duties
shifting to AIThis is reading one thing and writing another: letters in, a record out. That is the shape today's tools are built for.
importance 50 · 7114/02Source: “Compose letters as part of office duties.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Drafting routine office letters is one of the strongest things writing software does.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing medical insurance claims for billing of prescribed medications
shifting to AIThis is reading one thing and writing another: medical insurance claims in, a record out. That is the shape today's tools are built for.
importance 65 · 7114/02Source: “Process medical insurance claims for billing of prescribed medications.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Prescription reimbursement claims are built from dispensing records against published rules, which claim software already does.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Obtaining a customer's previous record
shifting to AIThis is reading one thing and writing another: a customer's previous record in, a record out. That is the shape today's tools are built for.
importance 60 · 7114/01Source: “Obtain a customer's previous record.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pulling up a customer's earlier record is a database lookup, though sometimes another practice has to be asked.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Maintaining records of contacts, accounts and orders
shifting to AIThis is reading one thing and writing another: records of contacts, accounts and orders in, a record out. That is the shape today's tools are built for.
importance 50 · 7114/01Source: “Maintain records of contacts, accounts, and orders.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping contact, account and order records up to date is ordinary database work.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Ordering and managing inventory stock for retail operations
shifting to AIThis is reading one thing and writing another: inventory stock in, a record out. That is the shape today's tools are built for.
importance 70 · 7114/01Source: “Order and manage inventory stock for retail operations.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Stock control runs on sales and delivery data already recorded, which ordering systems handle well.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Recording deliveries using a variety of computer screen formats
shifting to AIThis is reading one thing and writing another: deliveries in, a record out. That is the shape today's tools are built for.
importance 75 · 7114/02Source: “Record deliveries using a variety of computer screen formats.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Recording deliveries on screen is structured data entry, and scanning already removes much of the typing.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Calculating patient contributions for prescribed medical services
shifting to AIThis is reading one thing and writing another: patient contributions in, a record out. That is the shape today's tools are built for.
importance 60 · 7114/02Source: “Calculate patient contributions for prescribed medical services.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Working out what a patient pays follows published charge rules and exemption categories, which is simple calculation.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Maintaining pharmacy files
shifting to AIThis is reading one thing and writing another: pharmacy files in, a record out. That is the shape today's tools are built for.
importance 70 · 7114/02Source: “Maintain pharmacy files.” (UK task statement)
How this row was scored
Exposure score: 61 out of 100 (57–65 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pharmacy files are largely electronic now, so keeping them accurate and complete is routine records work.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Preparing instructions for crafting prescription spectacles
changing shapeThe software now makes the first pass at instructions, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 7114/01Source: “Prepare instructions for crafting prescription spectacles.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Lab instructions are generated from the prescription and measurements, making this mostly a form-filling job.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Receiving and logging prescriptions using pharmacy it systems
changing shapeThe software now makes the first pass at prescriptions, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 85 · 7114/02Source: “Receive and log prescriptions using pharmacy it systems.” (UK task statement)
How this row was scored
Exposure score: 52 out of 100 (45–59 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Logging prescriptions is form-based computer work, and electronic prescribing already sends most of them straight through.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Handling personal, confidential and sensitive information with strict adherence to legal and organisational confidentiality policies
changing shapeThe software now makes the first pass at personal, confidential and sensitive information, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 7114/02Source: “Handle personal, confidential, and sensitive information with strict adherence to legal and organisational confidentiality policies.” (UK task statement)
How this row was scored
Exposure score: 50 out of 100 (43–57 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Confidentiality rules are written down and systems enforce much of it, but a person stays accountable for what they see.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Verifying a prescription with the examining optometrist or ophthalmologist
changing shapeThe software now makes the first pass at a prescription, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 80 · 7114/01Source: “Verify a prescription with the examining optometrist or ophthalmologist.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; someone qualified has to answer for it.
The rating behind it: Querying a prescription is a quick professional check, but the answer comes from the clinician who wrote it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Providing a pre-appointment service
changing shapeThe software now makes the first pass at a pre-appointment service, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 7114/01Source: “Provide a pre-appointment service for customers, gaining valid consent.” (UK task statement)
How this row was scored
Exposure score: 42 out of 100 (35–49 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pre-appointment questions and consent follow a set script that customers can complete online or at a screen.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing appropriate advice on supplied medicines and products
staying humanThe rules require a named, qualified person to answer for appropriate advice, and that person cannot be a piece of software.
importance 75 · 7114/02Source: “Provide appropriate advice on supplied medicines and products, including their storage and disposal, in accordance with approved guidelines.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Storage and disposal guidance is published and standard, but supplying advice with medicines is regulated pharmacy work.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Promoting healthy lifestyles
staying humanThe value here is that a specific person handles healthy lifestyles and stands behind it. That is earned, not computed.
importance 50 · 7114/02Source: “Promote healthy lifestyles to customers, providing advice on healthy eating, regular exercise, and reducing health risks.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Healthy living advice is well documented and easy to produce, though customers often want it from someone in front of them.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assessing prescriptions in conjunction with clients' vocational and avocational visual requirements
staying humanThe rules require a named, qualified person to answer for prescriptions, and that person cannot be a piece of software.
importance 85 · 7114/01Source: “Assess prescriptions in conjunction with clients' vocational and avocational visual requirements.” (UK task statement)
How this row was scored
Exposure score: 36 out of 100 (29–43 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Matching a prescription to how someone uses their eyes follows clear rules, but registered staff oversee complex dispensing.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing a triage and appointment booking service for customers
staying humanThe rules require a named, qualified person to answer for a triage, and that person cannot be a piece of software.
importance 70 · 7114/01Source: “Provide a triage and appointment booking service for customers.” (UK task statement)
How this row was scored
Exposure score: 36 out of 100 (29–43 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Booking follows clear rules, but deciding how urgently an eye problem needs seeing is a clinical judgement.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Gathering and processing necessary information for prescription dispensing
staying humanThe rules require a named, qualified person to answer for necessary information, and that person cannot be a piece of software.
importance 85 · 7114/02Source: “Gather and process necessary information for prescription dispensing.” (UK task statement)
How this row was scored
Exposure score: 36 out of 100 (29–43 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Gathering the details needed before dispensing is records work, though a pharmacist remains responsible for the check.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Labelling products accurately for packaging or dispensing
staying humanThis work happens in the physical world: products, in a real place. Software cannot follow it there.
importance 85 · 7114/02Source: “Label products accurately for packaging or dispensing.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Labels are produced automatically from the prescription, but someone still has to put them on the right pack.
The five ratings: output a model can produce 4/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Checking for out-of-date medications in current inventory
staying humanThis work happens in the physical world: out-of-date medications, in a real place. Software cannot follow it there.
importance 80 · 7114/02Source: “Check for out-of-date medications in current inventory.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Expiry dates are recorded in the stock system, but someone still walks the shelves to pull short-dated stock.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Providing information and advice regarding side effects of medicines
staying humanThe rules require a named, qualified person to answer for information, and that person cannot be a piece of software.
importance 80 · 7114/02Source: “Provide information and advice regarding side effects of medicines.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Side effect information is thoroughly published, but UK rules make advising on medicines the pharmacist's responsibility.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 3/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Instructing clients in how to wear and care for spectacles
staying humanThis work happens in the physical world: clients, in a real place. Software cannot follow it there.
importance 90 · 7114/01Source: “Instruct clients in how to wear and care for spectacles.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The instructions are standard, but they are usually given while handing the glasses over and showing the customer.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Referring customers to the pharmacist for medication information
staying humanThis work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 90 · 7114/02Source: “Refer customers to the pharmacist for medication information.” (UK task statement)
How this row was scored
Exposure score: 28 out of 100 (21–35 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Knowing when to pass a question to the pharmacist is a clear rule, but it happens at the counter.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Following standard operating procedures, sops) of the pharmacy to ensure efficient and uniform performance
staying humanThis work happens in the physical world: standard operating procedures, sops) of the pharmacy, in a real place. Software cannot follow it there.
importance 90 · 7114/02Source: “Follow standard operating procedures (sops) of the pharmacy to ensure efficient and uniform performance.” (UK task statement)
How this row was scored
Exposure score: 22 out of 100 (15–29 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Procedures are written down, but following them means doing physical dispensary tasks the right way each time.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Identifying customer needs and offering suitable services and products
staying humanThis work happens in the physical world: customer needs, in a real place. Software cannot follow it there.
importance 85 · 7114/01Source: “Identify customer needs and offer suitable services and products.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Working out what a shopper wants usually happens face to face, though online tools already suggest products well.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Typing and affixing labels to medicine bottles
staying humanThis work happens in the physical world: labels, in a real place. Software cannot follow it there.
importance 75 · 7114/02Source: “Type and affix labels to medicine bottles.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The label prints itself from the prescription, but sticking it on the right bottle is done by hand.
The five ratings: output a model can produce 4/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Adhering to health and safety requirements in the workplace
staying humanThis work happens in the physical world: health, in a real place. Software cannot follow it there.
importance 70 · 7114/02Source: “Adhere to health and safety requirements in the workplace.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Safety rules are written down, but following them means acting carefully in the pharmacy itself, which software cannot do.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Ensuring frames are matched with facial and eye measurements and optical prescriptions
staying humanThis work happens in the physical world: frames, in a real place. Software cannot follow it there.
importance 85 · 7114/01Source: “Ensure frames are matched with facial and eye measurements and optical prescriptions.” (UK task statement)
How this row was scored
Exposure score: 19 out of 100 (12–26 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Checking a frame against someone's measurements needs the frame and the face together.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Reviewing spectacles for quality, prescription and measurement accuracy
staying humanThis work happens in the physical world: spectacles, in a real place. Software cannot follow it there.
importance 85 · 7114/01Source: “Review spectacles for quality, prescription and measurement accuracy.” (UK task statement)
How this row was scored
Exposure score: 19 out of 100 (12–26 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Final checks mean holding the glasses, reading them on a meter and looking at how they are made.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Providing general health advice to patients in person
staying humanThis work happens in the physical world: general health advice, in a real place. Software cannot follow it there.
importance 70 · 7114/02Source: “Provide general health advice to patients in person.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: General advice is well documented, but it is given face to face and anything clinical goes to the pharmacist.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assessing and recommending spectacle frames based on client's facial features and preferences
staying humanThis work happens in the physical world: spectacle frames, in a real place. Software cannot follow it there.
importance 95 · 7114/01Source: “Assess and recommend spectacle frames based on client's facial features and preferences.” (UK task statement)
How this row was scored
Exposure score: 15 out of 100 (8–22 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Choosing frames depends on how they sit on a real face and what the customer likes when they try them on.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 1/4.
Maintaining stock and storing and handling pharmaceutical supplies
staying humanThis work happens in the physical world: stock, in a real place. Software cannot follow it there.
importance 80 · 7114/02Source: “Maintain stock and store and handle pharmaceutical supplies, medical supplies, or medicines properly.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Storing and handling medicines correctly, including fridges and controlled drugs, is physical work in the dispensary.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Labelling and counting stock of medicines
staying humanThis work happens in the physical world: stock of medicines, in a real place. Software cannot follow it there.
importance 70 · 7114/02Source: “Label and count stock of medicines, chemicals, or supplies.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Counting and labelling stock means handling the actual boxes and bottles on the shelves.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Operating till to process cash or card sales
staying humanThis work happens in the physical world: till, in a real place. Software cannot follow it there.
importance 70 · 7114/02Source: “Operate till to process cash or card sales.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Working a till is done in person, though self-service checkouts already do the same job.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Meeting sales targets for selling spectacles or contacting lenses
staying humanThis work happens in the physical world: sales targets, in a real place. Software cannot follow it there.
importance 75 · 7114/01Source: “Meet sales targets for selling spectacles or contact lenses.” (UK task statement)
How this row was scored
Exposure score: 11 out of 100 (4–18 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Hitting sales targets depends on persuading customers in the shop at the moment they are choosing.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Delivering good customer service by responding swiftly to client queries and concerns
staying humanThis work happens in the physical world: good customer service, in a real place. Software cannot follow it there.
importance 90 · 7114/01Source: “Deliver good customer service by responding swiftly to client queries and concerns.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Sorting out a guest's problem quickly usually means noticing it and dealing with it there at the table.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Communicating effectively with patients, their family, carers and the multi-disciplinary team
staying humanThis work happens in the physical world: patients, their family, carers and the multi-disciplinary team, in a real place. Software cannot follow it there.
importance 75 · 7114/02Source: “Communicate effectively with patients, their family, carers, and the multi-disciplinary team.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: This is face-to-face conversation with worried people, where being understood depends on the person doing it.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Grinding lens edges
staying humanThis work happens in the physical world: lens edges, in a real place. Software cannot follow it there.
importance 60 · 7114/01Source: “Grind lens edges.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (4–12 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Grinding a lens edge is done by hand and machine on the physical lens.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Selling over-the-counter medicines
staying humanThis work happens in the physical world: over-the-counter medicines, in a real place. Software cannot follow it there.
importance 85 · 7114/02Source: “Sell over-the-counter medicines.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (1–15 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Selling pharmacy medicines happens over the counter and UK rules require a pharmacist supervising the sale.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 3/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Ensuring finished lenses are ground according to specifications
staying humanThis work happens in the physical world: finished lenses are ground, in a real place. Software cannot follow it there.
importance 70 · 7114/01Source: “Ensure finished lenses are ground according to specifications.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (3–11 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Checking a ground lens against its specification means handling the lens and the grinding equipment.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Shaping lenses appropriately so that they can be fitted into frames
staying humanThis work happens in the physical world: lenses, in a real place. Software cannot follow it there.
importance 70 · 7114/01Source: “Shape lenses appropriately so that they can be fitted into frames.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Shaping a lens to fit a frame is machine work with the lens physically in the edger.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Demonstrating person-centred care and supporting within a pharmacy setting
staying humanThis work happens in the physical world: person-centred care, in a real place. Software cannot follow it there.
importance 70 · 7114/02Source: “Demonstrate person-centred care and support within a pharmacy setting, considering the individual needs and preferences of patients.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Person-centred care depends on noticing what an individual patient needs and responding to them there and then.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Measuring and recording lens power
staying humanThis work happens in the physical world: lens power, in a real place. Software cannot follow it there.
importance 70 · 7114/01Source: “Measure and record lens power, using lensometers.” (UK task statement)
How this row was scored
Exposure score: 3 out of 100 (0–7 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Reading lens power means putting a real lens into a real instrument, which no software can do for you.
The five ratings: output a model can produce 0/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Fitting spectacles or contacting lenses
staying humanThis work happens in the physical world: spectacles, in a real place. Software cannot follow it there.
importance 95 · 7114/01Source: “Fit spectacles or contact lenses.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Fitting glasses or lenses means adjusting them on the person in front of you.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 1/4.
Providing a glasses collection, fitting and adjustment service
staying humanThis work happens in the physical world: a glasses collection, fitting and adjustment service, in a real place. Software cannot follow it there.
importance 95 · 7114/01Source: “Provide a glasses collection, fitting and adjustment service.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Handing over, fitting and adjusting glasses is hands-on work with the customer present.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 1/4.
Providing a contact lens insertion and removal service
staying humanThis work happens in the physical world: a contact lens insertion, in a real place. Software cannot follow it there.
importance 90 · 7114/01Source: “Provide a contact lens insertion and removal service.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Putting lenses in and taking them out of someone's eye is physical care done in person.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 1/4.
Heating plastic or metal frames to adjust spectacles to fit clients
staying humanThis work happens in the physical world: plastic, in a real place. Software cannot follow it there.
importance 80 · 7114/01Source: “Heat plastic or metal frames to adjust spectacles to fit clients.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Heating and bending a frame to fit someone's face is entirely hands-on.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 1/4.
Measuring clients' bridge and eye size
staying humanThis work happens in the physical world: clients' bridge, in a real place. Software cannot follow it there.
importance 80 · 7114/01Source: “Measure clients' bridge and eye size, temple length, using measuring devices.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Measuring bridge, eye and temple size means taking measurements from the customer in person.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Reassembling eyewear frames after repairs
staying humanThis work happens in the physical world: eyewear frames after repairs, in a real place. Software cannot follow it there.
importance 60 · 7114/01Source: “Reassemble eyewear frames after repairs.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Putting a repaired frame back together is manual work with small parts and tools.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Controlling equipment that coats lenses to alter their reflective qualities
staying humanThis work happens in the physical world: equipment, in a real place. Software cannot follow it there.
importance 50 · 7114/01Source: “Control equipment that coats lenses to alter their reflective qualities.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Running the coating equipment means loading lenses and working the machine on the shop floor.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Setting up merchandise displays to showcase optical products
staying humanThis work happens in the physical world: merchandise displays, in a real place. Software cannot follow it there.
importance 50 · 7114/01Source: “Set up merchandise displays to showcase optical products.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Building a display means physically arranging stock and stands in the shop.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Assembling medication orders for dispensing to patients
staying humanThis work happens in the physical world: medication orders, in a real place. Software cannot follow it there.
importance 90 · 7114/02Source: “Assemble medication orders for dispensing to patients.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Picking and putting together the actual medicines is physical work in the dispensary.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 3/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Assembling prescribed items
staying humanThis work happens in the physical world: prescribed items, in a real place. Software cannot follow it there.
importance 85 · 7114/02Source: “Assemble prescribed items, undertake an in-process accuracy check, and issue prescribed items with the support of a pharmacist or pharmacy technician.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Assembling and handing over prescribed medicines is hands-on dispensary work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 3/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Compounding pharmaceutical products under the direction of a pharmacist
staying humanThis work happens in the physical world: pharmaceutical products under the direction of a pharmacist, in a real place. Software cannot follow it there.
importance 85 · 7114/02Source: “Compound pharmaceutical products under the direction of a pharmacist.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Making up a preparation means measuring and mixing physical ingredients.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 3/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Delivering medications or pharmaceutical supplies
staying humanThis work happens in the physical world: medications, in a real place. Software cannot follow it there.
importance 80 · 7114/02Source: “Deliver medications or pharmaceutical supplies to patients, nursing stations, or surgery.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Getting medicines physically to a ward or patient is a delivery job, and the pharmacist stays responsible for what is handed over.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Serving customers in a retail environment
staying humanThis work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 80 · 7114/02Source: “Serve customers in a retail environment.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Serving in a shop means being on the floor with customers.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Delivering medicines to wards
staying humanThis work happens in the physical world: medicines, in a real place. Software cannot follow it there.
importance 75 · 7114/02Source: “Deliver medicines to wards.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Delivering medicines to wards means physically moving them around the hospital.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 3/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Cleaning and maintaining pharmacy equipment
staying humanThis work happens in the physical world: pharmacy equipment, in a real place. Software cannot follow it there.
importance 70 · 7114/02Source: “Clean and maintain pharmacy equipment.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Cleaning and maintaining dispensary equipment is physical work with the equipment in front of you.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Stocking shelves with products
staying humanThis work happens in the physical world: shelves, in a real place. Software cannot follow it there.
importance 70 · 7114/02Source: “Stock shelves with products.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Filling shelves is physical work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Unpacking stock as it comes into the shop
staying humanThis work happens in the physical world: stock, in a real place. Software cannot follow it there.
importance 70 · 7114/02Source: “Unpack stock as it comes into the shop.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Unpacking deliveries is lifting and sorting physical boxes in the shop.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Cleaning and organising shelves and displays
staying humanThis work happens in the physical world: shelves, in a real place. Software cannot follow it there.
importance 65 · 7114/02Source: “Clean and organise shelves and displays.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Cleaning and tidying shelves is physical work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Maintaining cleanliness of work area
staying humanThis work happens in the physical world: cleanliness of work area, in a real place. Software cannot follow it there.
importance 65 · 7114/02Source: “Maintain cleanliness of work area.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Keeping the work area tidy is physical work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Restocking product displays
staying humanThis work happens in the physical world: product displays, in a real place. Software cannot follow it there.
importance 65 · 7114/02Source: “Restock product displays.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Restocking a display means putting physical products back on the shelf.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Locating items for customers
staying humanThis work happens in the physical world: items, in a real place. Software cannot follow it there.
importance 60 · 7114/02Source: “Locate items for customers.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Fetching something for a customer means physically going to get it.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Operating capsule or tablet counting machine to distribute specific quantities into smaller containers
staying humanThis work happens in the physical world: capsule, in a real place. Software cannot follow it there.
importance 60 · 7114/02Source: “Operate capsule or tablet counting machine to distribute specific quantities into smaller containers.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Loading and running a counting machine means handling tablets and containers by hand.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
What this job pays, and how many people do it
- Median pay
- £23,800a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
- People doing this job
- 84,500in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.
Why this is shifting
The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: anticipated medicine usage in, a record out. The rows above are exactly that shape: inputting data into computer systems for record-keeping and calculating anticipated medicine usage for a prescribed period. What it cannot do is be answerable: spectacles need a named person the rules will accept, and software cannot be that person. Which is why this page talks about your tasks changing, not your job ending.
Your move
Over a pint: what I’d tell you if you were my friend
Start with what does not change: fitting spectacles or contacting lenses is the middle of this job, and the evidence on this page says it stays with a person.
So, given all that: 14% of this job's task weight sits in rows the software is already learning, 12% in rows that change shape rather than disappear, and 74% in rows it is nowhere near. That is the position, measured across 75 scored tasks. It is not a forecast about you.
So the thing worth your attention is not the job going away. It is the layer around it. Inputting data into computer systems for record-keeping is the part turning into software, and being the person who understands that layer is worth money.
This week: one thing
Ask the one question. Find whoever is bringing new software into your workplace (the manager, the office, whoever runs the system) and ask them what it is meant to do to anticipated medicine usage, and what it is not meant to touch. Ten minutes, this week, before anyone decides it for you.
- What you end up holding
- a straight answer about what is actually being rolled out, and when
- How long it takes
- ten minutes
If there’s nobody obvious to ask, or you’d rather not ask your manager: Put the same question to your union rep, your shift lead or the person who has been there longest, in person, over a break. Same ten minutes, same answer, and you will usually get a straighter one. Write down what they say. The note is the artifact, and it tells you whether spectacles are in scope or not. Nothing to log into, no licence needed.
Over the next 90 days
Get inside the tool rollout rather than waiting for it. Over the next ninety days, ask to be in the group that tests, checks or signs off whatever new system arrives near giving advice on the care and use of contact lenses. It is usually an unglamorous seat that nobody fights for, and it is the one that decides how the software is used on your job rather than to it.
Over the next 12 months
On this evidence I would not retrain out of this job, and I will say that plainly rather than hedge it. The task list here is dominated by work that stays with a person. What I would do with a year is get formally recognised for the layer around it (the systems, the compliance, the planning), so you are the one who understands the software instead of the one it is done to. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.
The roads out of here, and why I am not sending you down them
I looked at the obvious moves out of this job, and here is what I found.
I checked the 12 nearest UK occupations to pharmacy and optical dispensing assistants (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was dispensing opticians: only about 25% of its durable work is work you already do and there are far fewer of those jobs than of yours. And on the numbers you do not need one. This job scores 26/100 here, with only 14% of the task list in the top band, and “assess and recommend spectacle frames based on client's facial features and preferences” is not work that hands over cleanly. None of them beats deepening what you already have.
How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.
3 moves I checked and rejected
These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.
Dispensing opticians
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “heat plastic or metal frames to adjust spectacles to fit clients”. Across the whole of both lists that adds up to about 25% of the work in that job the software is not taking.
Why I am not recommending it: It is closer than most, and still not close enough: about 25% of that job's durable work is already yours, against the 35% I want to see before I will call something a route. And it is a narrow door: about 9,200 of those jobs against 84,500 of yours (ONS via Nomis), 11% as many seats.
Pharmaceutical technicians
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “deliver medications or pharmaceutical supplies to patients, nursing stations, or surgery”. Across the whole of both lists that adds up to about 12% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 12% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on.
Pharmacists
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “sell over-the-counter medicines”. Across the whole of both lists that adds up to about 10% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 10% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on. The pay gap is the market pricing a barrier: £53,772 against your £23,783 is 2.26× (ASHE Table 14.7a, 2025 provisional (both)), and you would be crossing it holding about 10% of their durable work. A gap that size with an overlap that small is a wish, not a route.
What I’d stop worrying about
A friend tells you what not to spend fear on. This is that list.
The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 14% of its task weight, across 75 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The headlines about your trade disappearing
They are usually about the technology, not the timetable. Changes to work like fitting spectacles or contacting lenses arrive through rules, insurance and money, slowly and visibly. This page tracks the task evidence and will move when it moves.
Retraining out of a job that is holding up
On this evidence I would not spend money leaving. Spend it on the layer around the job instead: the tools, the paperwork, the planning. That is where the change actually is.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.
If you run a team doing this job
If you run a team doing this job, the conversation you owe them is the one on this page, and sooner than feels comfortable. Show them the ledger rather than a reassurance: the rows moving toward the software are inputting data into computer systems for record-keeping, and the rows that are not are where you want your people visible. Ask each of them to do the this-week move and bring the list to your next one-to-one. It turns a rumour into a piece of work, and it tells you which parts of your team's week are actually at stake. And say the thing out loud that a team lead usually leaves unsaid: a shrinking team is your exposure too, so do the move yourself as well.
You are reading the United Kingdom figures
The United States splits this work across more than one official group, of which Pharmacy Technicians is the closest. The pay and employment figures are not directly comparable, and we do not average them together.
Switch to the United States page →partial match
The other groups this work is counted across:
In US official statistics this job is counted as Pharmacy Technicians, Ophthalmic Medical Technicians, Opticians, Dispensing and Medical Assistants. Pay is shown separately for each of those groups (medians cannot be averaged together), while the task list and the scores on this page are for this group only.
Your route through this
Where to go next, and what it costs
Free, and complete
The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.
In England:
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
In Wales:
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded
No Space for this job, but one for what is happening to it
Nothing Collab365 runs is built for pharmacy / optical dispensing assistants, and we are not going to point you at the nearest one and call it a fit.
There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 14% of the work on this page is already inside what they can do.

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.
The AI Authority is a general community about working with AI, not a course for pharmacy / optical dispensing assistants. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.
Noted, and thank you. We’ll email you if a Space for pharmacy / optical dispensing assistants launches. Nothing else.
That did not look like an email address, so nothing was saved. Have another go below.
We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.
No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.
Questions people ask about this job
- Will AI replace Pharmacy and optical dispensing assistants?
- Not as a job, but it is already doing parts of the work. Across the 75 official task statements scored for Pharmacy and optical dispensing assistants (United Kingdom, SOC 7114), 14% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 26 out of 100 (range 22–32, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
- Which tasks in “Pharmacy and optical dispensing assistants” can AI already do?
- The highest-scoring tasks in release 2026-q4.1 are: “Input data into computer systems for record-keeping” (93/100, very high); “Compose letters as part of office duties” (93/100, very high); “Calculate anticipated medicine usage for a prescribed period” (81/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
- Which tasks in “Pharmacy and optical dispensing assistants” stay human?
- About 74% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Operate capsule or tablet counting machine to distribute specific quantities into smaller containers” (0/100, minimal); “Locate items for customers” (0/100, minimal); “Restock product displays” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
- What should someone working in “Pharmacy and optical dispensing assistants” do about AI?
- Start from the ledger rather than the headline: 14% of this job's weighted core work is exposed, and roughly 74% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
- How is the AI exposure score for Pharmacy and optical dispensing assistants calculated?
- Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 75 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.
Where these numbers come from
About the data on this page
- Provisional, because the ONS revises this figure in the autumn.
- This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
- The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
- 12 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
- Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.
- Task statements
- gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
- Task weights
- gaisi-index (relatedness)
- Scores
- Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
- Pay and employment
- ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))
Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.
The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.
The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.
Using these figures?
Cite this
Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.
Plain text
Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).
BibTeX
@misc{collab365futureproof2026q41,
title = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
author = {{Collab365}},
year = {2026},
url = {https://futureproof.collab365.com/data/2026-q4.1},
note = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}Data as of release 2026-q4.1, published . Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.
