Will AI replace Public services associate professionals?

Not as a job, but it is already doing parts of the work. Across the 120 official task statements scored for Public services associate professionals (United Kingdom, SOC 3560), 49% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 56 out of 100 (range 50–62, band: partial). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “Public services associate professionals” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Draft meeting agendas for organisational and administrative purposes” (93/100, very high); “Use software applications to prepare reports, invoices, and other documents” (93/100, very high); “Maintain correspondence files to track communication activities” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “Public services associate professionals” stay human?

About 29% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Greet guests entering the healthcare facility” (0/100, minimal); “Supervise community service workers involved in recycling operations” (5/100, minimal); “Supervise volunteers” (9/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “Public services associate professionals” do about AI?

Start from the ledger rather than the headline: 49% of this job's weighted core work is exposed, and roughly 29% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for Public services associate professionals calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 120 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK data

Public services associate professionals

assisting applicants in completing application forms for job referrals or Jobseeker's Allowance claims, interviewing and investigating applicants for public support to gather information pertinent to their applications and investigating breaches of environmental policies. If that's your week, this page is about your job.

The honest answer

This job is splitting in two: assisting in developing specific information and promotional materials is work AI now does quickly and cheaply, and administering local elections, including ballot preparation and officer training is work it can't touch.

Your move: what you can actually do about this ↓

Where the work sits, by task weight

shifting to AI: 49%
changing shape: 23%
staying human: 29%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 56 out of 100 (50–62 allowing for uncertainty): partial exposure, across 120 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for public services associate professionals is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

Which half fills your week decides your exposure. Moving toward the second half is a real, doable plan.

Your week, as this page understands it

Public services associate professionals supervise, manage and undertake general administrative work in national and local government departments, organise the activities of local offices of national government departments, and promote the image and understanding of an organisation and its products and services to consumers and other specified audiences. The job title says “public services associate professionals”. The real job is the part underneath: administering local elections, including ballot preparation and officer training. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But public services associate professionals is not one task. It is 120 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is administering local elections, including ballot preparation and officer training, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 49%
changing shape: 23%
staying human: 29%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

Shifting to AI

59 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Assisting in developing specific information and promotional materials
This is reading one thing and writing another: developing specific information in, a record out. That is the shape today's tools are built for.
importance not published
No importance rating is published for this task, so the ordering here is ours.
Source: “Assist in developing specific information and promotional materials.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (76–90 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing and designing information and promotional material is a well-supported task with plenty of examples to learn from.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Managing and promoting initiatives through advertising and publicity campaigns
This is reading one thing and writing another: initiatives in, a record out. That is the shape today's tools are built for.
importance not published
No importance rating is published for this task, so the ordering here is ours.
Source: “Manage and promote initiatives through advertising and publicity campaigns.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Campaign copy and planning are content tasks software produces quickly and well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Scheduling medical consultations
This is reading one thing and writing another: medical consultations in, a record out. That is the shape today's tools are built for.
importance 85 · 3560/02
Source: “Schedule medical consultations.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking consultations follows clinic rules and diary availability, which scheduling software already handles.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Allocating vehicles and drivers for tasks based on efficiency and availability
This is reading one thing and writing another: vehicles in, a record out. That is the shape today's tools are built for.
importance 85 · 3560/04
Source: “Allocate vehicles and drivers for tasks based on efficiency and availability.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (72–86 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Matching vehicles and drivers to jobs is a scheduling problem that software already solves quickly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Changing shape

28 tasks

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Increasing uptake of local recycling and collection services
The software now makes the first pass at uptake of local, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance not published
No importance rating is published for this task, so the ordering here is ours.
Source: “Increase uptake of local recycling and collection services.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Campaign material is easy to draft, but shifting what households actually do is slower and less predictable.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Monitoring the quality of waste services to ensure compliance with environmental standards
The software now makes the first pass at the quality of waste services, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 85 · 3560/04
Source: “Monitor the quality of waste services to ensure compliance with environmental standards.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking service quality against written standards is mostly data work, with some visits to see conditions.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Arranging hospital admissions for patient treatment and care
The software now makes the first pass at hospital admissions, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 3560/02
Source: “Arrange hospital admissions for patient treatment and care.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Arranging the admission is coordination work, but whether someone is admitted is a decision only clinicians can make.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Staying human

33 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Making presentations to educate the public on how to recycle
The value here is that a specific person handles presentations and stands behind it. That is earned, not computed.
importance not published
No importance rating is published for this task, so the ordering here is ours.
Source: “Make presentations to educate the public on how to recycle.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: The slides and script are easy to produce, but the talk is given in person to a live audience.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assisting applicants in completing application forms for job referrals or Jobseeker's Allowance claims
The value here is that a specific person handles applicants and stands behind it. That is earned, not computed.
importance 90 · 3560/03
Source: “Assist applicants in completing application forms for job referrals or Jobseeker's Allowance claims.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Forms can be filled in with digital help, but many claimants need someone sitting with them.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Advising local community groups on recycling and waste reduction
The value here is that a specific person handles local community groups and stands behind it. That is earned, not computed.
importance 90 · 3560/04
Source: “Advise local community groups on recycling and waste reduction.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: The recycling advice itself is well documented, but it is usually given face to face at community meetings.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.

Show the other 110 tasks

Drafting meeting agendas for organisational and administrative purposes
shifting to AI
This is reading one thing and writing another: agendas in, a record out. That is the shape today's tools are built for.
importance 65 · 3560/01
Source: “Draft meeting agendas for organisational and administrative purposes.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Drafting an agenda from previous minutes and requests is straightforward writing software does well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Using software applications to prepare reports
shifting to AI
This is reading one thing and writing another: software applications in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/02
Source: “Use software applications to prepare reports, invoices, and other documents.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Producing reports, invoices and documents from templates is well-automated office work.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining correspondence files to track communication activities
shifting to AI
This is reading one thing and writing another: correspondence files in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/02
Source: “Maintain correspondence files to track communication activities.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (86–100 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping correspondence files organised is routine record work, though paper letters still need filing.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Researching, assessing and organising careers-related and service delivery information
shifting to AI
This is reading one thing and writing another: careers-related in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/03
Source: “Research, assess, and organise careers-related and service delivery information.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (86–100 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Finding, checking and organising written information is one of the things current AI does most reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Compiling statistical data and generating detailed reports
shifting to AI
This is reading one thing and writing another: statistical data in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/04
Source: “Compile statistical data and generate detailed reports.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pulling figures together into a clear report is one of the strongest things current software and AI do.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Issuing public notification of all official activities or meetings
shifting to AI
This is reading one thing and writing another: public notification of all official activities in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/01
Source: “Issue public notification of all official activities or meetings.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Public notices follow published legal wording and timetables, so software can produce them accurately for the officer to issue.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Preparing business or government forms for submission
shifting to AI
This is reading one thing and writing another: business in, a record out. That is the shape today's tools are built for.
importance 60 · 3560/03
Source: “Prepare business or government forms for submission.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Official forms and their guidance are fully published, so software can complete them accurately for someone to submit.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Interpreting and disseminating labour market information to meet stakeholder needs
shifting to AI
This is reading one thing and writing another: labour market information in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/03
Source: “Interpret and disseminate labour market information to meet stakeholder needs.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Labour market statistics are public and abundant, and turning them into clear briefings is something AI does very well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Coding information on licence applications for computer entry
shifting to AI
This is reading one thing and writing another: information in, a record out. That is the shape today's tools are built for.
importance 60 · 3560/01
Source: “Code information on licence applications for computer entry.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Coding application details for entry is routine data work that software does quickly and accurately.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Recording minutes at meetings
shifting to AI
This is reading one thing and writing another: minutes in, a record out. That is the shape today's tools are built for.
importance 60 · 3560/01
Source: “Record minutes at meetings.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Automatic transcription and summarising already produce usable minutes from a recording of the meeting.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Typing and proofreading documents for accuracy
shifting to AI
This is reading one thing and writing another: documents in, a record out. That is the shape today's tools are built for.
importance 55 · 3560/01
Source: “Type and proofread documents for accuracy.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Typing and checking documents for errors is exactly what everyday writing software already does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Examining permits, licences, applications and records to ensure compliance with licensing requirements
shifting to AI
This is reading one thing and writing another: permits, licences, applications and records in, a record out. That is the shape today's tools are built for.
importance 80 · 3560/01
Source: “Examine permits, licences, applications, and records to ensure compliance with licensing requirements.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking applications and records against written licensing rules is document review that software does thoroughly and quickly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Compiling medical charts, reports or correspondence using a personal computer
shifting to AI
This is reading one thing and writing another: medical charts, reports or correspondence in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/02
Source: “Compile medical charts, reports, or correspondence using a personal computer.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Compiling charts, reports and correspondence on a computer is document work software now does quickly and to a good standard.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Receiving and routing messages or documents
shifting to AI
This is reading one thing and writing another: messages in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/02
Source: “Receive and route messages or documents, such as laboratory results, to appropriate staff.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Sorting incoming documents and routing them to the right person is routine handling that software does accurately.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Completing and submitting insurance claims for patient billing
shifting to AI
This is reading one thing and writing another: insurance claims in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/02
Source: “Complete and submit insurance claims for patient billing.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Completing and submitting billing claims is highly structured work against documented rules, which software does accurately.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Performing accounting tasks to manage financial records
shifting to AI
This is reading one thing and writing another: tasks in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/02
Source: “Perform accounting tasks to manage financial records.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Bookkeeping and reconciliation are highly structured tasks that software already performs faster and more consistently than by hand.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Preparing correspondence for physicians or medical scientists
shifting to AI
This is reading one thing and writing another: correspondence in, a record out. That is the shape today's tools are built for.
importance 65 · 3560/02
Source: “Prepare correspondence for physicians or medical scientists.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Medical correspondence follows familiar formats and dictated content, so software drafts it to a standard the clinician can simply check.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Transcribing detailed medical reports from audio recordings to written format
shifting to AI
This is reading one thing and writing another: detailed medical reports in, a record out. That is the shape today's tools are built for.
importance 65 · 3560/02
Source: “Transcribe detailed medical reports from audio recordings to written format.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Speech-to-text with automatic clean-up now matches or beats typing this out by hand, with the clinician checking the result.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reviewing records for completeness, accuracy and compliance with regulations
shifting to AI
This is reading one thing and writing another: records in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/03
Source: “Review records for completeness, accuracy, and compliance with regulations.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking records against written rules for gaps and errors is exactly the kind of review software does thoroughly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring the payments of benefits throughout the duration of a claim
shifting to AI
This is reading one thing and writing another: the payments of benefits throughout the duration in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/03
Source: “Monitor the payments of benefits throughout the duration of a claim.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Payment monitoring runs on system rules and automatic checks, which software applies continuously across every claim.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Answering telephone calls and directing them to the appropriate department or individual
shifting to AI
This is reading one thing and writing another: telephone calls in, a record out. That is the shape today's tools are built for.
importance 80 · 3560/02
Source: “Answer telephone calls and direct them to the appropriate department or individual.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering and routing calls is something phone systems and automated assistants already do.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Directing calls to appropriate staff
shifting to AI
This is reading one thing and writing another: calls in, a record out. That is the shape today's tools are built for.
importance 80 · 3560/02
Source: “Direct calls to appropriate staff.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Routing calls to the right person is one of the oldest tasks phone systems automate.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Scheduling patient diagnostic appointments
shifting to AI
This is reading one thing and writing another: patient diagnostic appointments in, a record out. That is the shape today's tools are built for.
importance 80 · 3560/02
Source: “Schedule patient diagnostic appointments.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking diagnostic appointments follows set rules and availability, which scheduling software handles.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Confirming medical consultations
shifting to AI
This is reading one thing and writing another: medical consultations in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/02
Source: “Confirm medical consultations.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Confirming appointments is automatic messaging that most surgeries already run through software.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Arranging interviews for benefits claimants to address eligibility queries
shifting to AI
This is reading one thing and writing another: interviews in, a record out. That is the shape today's tools are built for.
importance 80 · 3560/03
Source: “Arrange interviews for benefits claimants to address eligibility queries.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking interviews around diaries and eligibility queries is scheduling work that software already handles well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Assigning truck drivers or recycling technicians to routes
shifting to AI
This is reading one thing and writing another: truck drivers in, a record out. That is the shape today's tools are built for.
importance 85 · 3560/04
Source: “Assign truck drivers or recycling technicians to routes.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (72–86 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Putting drivers on rounds is a rota and routing calculation that planning software handles well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Coordinating recycling collection schedules to optimise service and efficiency
shifting to AI
This is reading one thing and writing another: collection schedules in, a record out. That is the shape today's tools are built for.
importance 85 · 3560/04
Source: “Coordinate recycling collection schedules to optimise service and efficiency.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (72–86 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Collection scheduling is route optimisation, an area where software has been stronger than manual planning for years.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing input into budget planning and preparation
shifting to AI
This is reading one thing and writing another: input in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/01
Source: “Provide input into budget planning and preparation.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Budget input is number work on costs and workloads already recorded.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining office tracking systems for efficient correspondence and follow-up actions
shifting to AI
This is reading one thing and writing another: office tracking systems in, a record out. That is the shape today's tools are built for.
importance 60 · 3560/01
Source: “Maintain office tracking systems for efficient correspondence and follow-up actions.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Correspondence tracking is a diary and database task that software runs automatically.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Evaluating the effectiveness of career-related learning activities
shifting to AI
This is reading one thing and writing another: the effectiveness of career-related learning activities in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/03
Source: “Evaluate the effectiveness of career-related learning activities.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Evaluating whether learning activities worked is desk analysis of feedback and outcome data already held.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Prioritising workloads using management information systems and technology
shifting to AI
This is reading one thing and writing another: workloads in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/03
Source: “Prioritise workloads using management information systems and technology.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Sorting and prioritising a caseload from management system data is routine desk work software handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Collecting data on local waste
shifting to AI
This is reading one thing and writing another: data in, a record out. That is the shape today's tools are built for.
importance 80 · 3560/04
Source: “Collect data on local waste, recycling, and reuse tonnage.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tonnage figures come from weighbridges and contractor returns, so gathering them is mostly a data exercise.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Creating recycling operations budgets
shifting to AI
This is reading one thing and writing another: operations budgets in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/04
Source: “Create recycling operations budgets.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Budgets are built from past figures and planned activity, which software drafts well, though priorities are a human call.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Investigating new opportunities for materials
shifting to AI
This is reading one thing and writing another: new opportunities in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/04
Source: “Investigate new opportunities for materials to be recycled.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Researching what else could be recycled is desk research, though local reprocessor options need direct contact.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing research projects on waste disposal
shifting to AI
This is reading one thing and writing another: research projects in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/04
Source: “Develop research projects on waste disposal.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Designing a research project on waste is structured written work drawing on published methods.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring and reporting on project progress and issues
shifting to AI
This is reading one thing and writing another: project progress in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/04
Source: “Monitor and report on project progress and issues.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Progress reporting is drawn from data already held and is straightforward to draft automatically.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining financial records and accounts to oversee healthcare finances
shifting to AI
This is reading one thing and writing another: financial records in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/02
Source: “Maintain financial records and accounts to oversee healthcare finances.” (UK task statement)
How this row was scored
Exposure score: 72 out of 100 (65–79 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping accounts and financial records is exactly the sort of bookkeeping that accounting software and AI already do well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Staying informed and complying with current recycling legislation
shifting to AI
This is reading one thing and writing another: informed in, a record out. That is the shape today's tools are built for.
importance 85 · 3560/04
Source: “Stay informed and comply with current recycling legislation.” (UK task statement)
How this row was scored
Exposure score: 72 out of 100 (65–79 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tracking changes in recycling law is something AI does well; acting on them remains the officer's responsibility.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Managing finances and controlling budgets to support electoral processes and compliance
shifting to AI
This is reading one thing and writing another: finances in, a record out. That is the shape today's tools are built for.
importance 80 · 3560/01
Source: “Manage finances and control budgets to support electoral processes and compliance.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Budget planning and financial monitoring are standard spreadsheet and reporting work that software already handles from existing records.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring budgets and payroll records
shifting to AI
This is reading one thing and writing another: budgets in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/01
Source: “Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorised and budgeted.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Budget and payroll checking runs on system data against written rules, which software monitors continuously and accurately.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Preparing legal documents for municipal and electoral services
shifting to AI
This is reading one thing and writing another: legal documents in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/01
Source: “Prepare legal documents for municipal and electoral services.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Municipal and electoral documents follow set legal formats, so software can prepare them for the responsible officer to seal.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining accurate and confidential patient or client records
shifting to AI
This is reading one thing and writing another: accurate in, a record out. That is the shape today's tools are built for.
importance 85 · 3560/02
Source: “Maintain accurate and confidential patient or client records.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Client records are structured and rule-bound, so software can maintain most of them accurately and confidentially.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Assessing tenders related to projects to implement waste disposal systems
shifting to AI
This is reading one thing and writing another: tenders in, a record out. That is the shape today's tools are built for.
importance 80 · 3560/04
Source: “Assess tenders related to projects to implement waste disposal systems.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Scoring tenders against written criteria is structured desk work, though a named officer signs off the result.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Managing budgets for projects to ensure effective waste disposal and resource allocation
shifting to AI
This is reading one thing and writing another: budgets in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/04
Source: “Manage budgets for projects to ensure effective waste disposal and resource allocation.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Project budget management is spreadsheet and reporting work that software handles from existing financial records.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing funding applications for schemes
shifting to AI
This is reading one thing and writing another: applications in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/04
Source: “Process funding applications for schemes.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Assessing applications against published criteria is structured desk work, with a named officer accountable for decisions.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Answering enquiries about application procedure
shifting to AI
This is reading one thing and writing another: enquiries in, a record out. That is the shape today's tools are built for.
importance 85 · 3560/03
Source: “Answer enquiries about application procedure.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Application procedures are written down, so a system can answer most enquiries, though callers sometimes need a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Referring applicants to other agencies for assistance
shifting to AI
This is reading one thing and writing another: applicants in, a record out. That is the shape today's tools are built for.
importance 80 · 3560/03
Source: “Refer applicants to other agencies for assistance.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Matching someone's situation to the right agency is a look-up task, but local knowledge still matters.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Promoting informed engagement with career development services
shifting to AI
This is reading one thing and writing another: informed engagement in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/03
Source: “Promote informed engagement with career development services.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Promotional material and outreach content is straightforward to draft, with only light contact with the audience.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Developing client-specific goals and objectives for project planning
shifting to AI
This is reading one thing and writing another: client-specific goals in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/03
Source: “Develop client-specific goals and objectives for project planning.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Turning a client's situation into written goals and objectives is standard drafting work from information already gathered.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Developing community or corporate recycling plans to minimise waste and conform to resource constraints
shifting to AI
This is reading one thing and writing another: community in, a record out. That is the shape today's tools are built for.
importance 85 · 3560/04
Source: “Develop community or corporate recycling plans to minimise waste and conform to resource constraints.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing a recycling plan that fits stated targets and budgets is document work built on well-known models.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing appropriate waste management solutions based on community needs
shifting to AI
This is reading one thing and writing another: appropriate waste management solutions in, a record out. That is the shape today's tools are built for.
importance 85 · 3560/04
Source: “Provide appropriate waste management solutions based on community needs.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Recommending a waste solution for a given area is analysis and write-up using well-documented options.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Assisting in developing new waste disposal schemes
shifting to AI
This is reading one thing and writing another: developing new waste disposal schemes in, a record out. That is the shape today's tools are built for.
importance 75 · 3560/04
Source: “Assist in developing new waste disposal schemes.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Helping design a new disposal scheme is written analysis of options that are well documented elsewhere.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Responding to public complaints about waste collection and disposal
shifting to AI
This is reading one thing and writing another: public complaints in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/04
Source: “Respond to public complaints about waste collection and disposal.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Complaint replies about collections follow familiar patterns and can be drafted from the service record.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Responding to public enquiries
shifting to AI
This is reading one thing and writing another: public enquiries in, a record out. That is the shape today's tools are built for.
importance 65 · 3560/04
Source: “Respond to public enquiries.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering common public questions is documented work already handled by automated services.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Logging records of recycled materials or waste chemicals removed from products
shifting to AI
This is reading one thing and writing another: records of recycled materials in, a record out. That is the shape today's tools are built for.
importance 70 · 3560/04
Source: “Log records of recycled materials or waste chemicals removed from products.” (UK task statement)
How this row was scored
Exposure score: 61 out of 100 (54–68 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Logging materials removed is record keeping software does well, though hazardous waste paperwork carries legal duties.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Writing funding bids to secure financial support
changing shape
The software now makes the first pass at bids, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3560/04
Source: “Write funding bids to secure financial support.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: AI produces a solid first draft, though a bid that wins needs tailoring to the funder by someone who knows them.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Writing grant applications to secure funding for sustainability projects
changing shape
The software now makes the first pass at grant applications, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3560/04
Source: “Write grant applications to secure funding for sustainability projects.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Drafts come easily, but a winning bid needs tailoring to a funder's history and local evidence.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Directing the maintenance, filing, safekeeping or computerisation of municipal documents
changing shape
The software now makes the first pass at the maintenance, filing, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3560/01
Source: “Direct the maintenance, filing, safekeeping, or computerisation of municipal documents.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Digital records can be managed automatically, though paper archives still need handling and storage.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Issuing licences, permits or other official documentation
changing shape
The software now makes the first pass at licences, permits or other official documentation, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 75 · 3560/01
Source: “Issue licences, permits, or other official documentation.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Producing the document is routine, but issuing a licence is an official act that a designated officer must make.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Responding to requests for information from the public
changing shape
The software now makes the first pass at requests, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3560/01
Source: “Respond to requests for information from the public, other local authorities, state officials, or state and federal legislative offices.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Most requests are answered from published or held information, though an officer must decide what can be released.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Preparing financial statements and accounts
changing shape
The software now makes the first pass at financial statements, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 70 · 3560/02
Source: “Prepare financial statements and accounts.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Software can draft the accounts from ledger data, but a qualified finance officer must be in the loop as they are prepared.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Evaluating recorded data to determine eligibility status
changing shape
The software now makes the first pass at recorded data, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 75 · 3560/03
Source: “Evaluate recorded data to determine eligibility status.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Comparing recorded data against eligibility rules suits software well, but the determination itself is an officer's formal decision.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Interpreting information, eligibility requirements, application details and payment methods
changing shape
The software now makes the first pass at information, eligibility requirements, application details and payment methods, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3560/03
Source: “Interpret information including eligibility requirements, application details, and payment methods.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (52–60 allowing for uncertainty): partial exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Eligibility rules and payment arrangements are published in detail, so software can interpret and explain them accurately.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Calculating and authorising amounts of assistance
changing shape
The software now makes the first pass at amounts of assistance, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 70 · 3560/03
Source: “Calculate and authorise amounts of assistance for programmes including grants, monetary payments, and food vouchers.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: The calculation follows published rules, but authorising a payment is an official decision a designated officer has to make.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Providing social workers with pertinent information gathered during applicant interviews
changing shape
The software now makes the first pass at social workers, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 65 · 3560/03
Source: “Provide social workers with pertinent information gathered during applicant interviews.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (52–60 allowing for uncertainty): partial exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Summarising what an interview turned up and passing it on is written work software handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Identifying and targeting areas with fly tipping or black bag problems to find solutions for their elimination
changing shape
The software now makes the first pass at areas, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 3560/04
Source: “Identify and target areas with fly tipping or black bag problems to find solutions for their elimination.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Mapping where fly-tipping happens is data analysis, though choosing fixes needs some knowledge of the streets.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Working to 'best practice' schemes and guidelines to maximise resources and reducing costs
changing shape
The software now makes the first pass at 'best practice' schemes, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3560/04
Source: “Work to 'best practice' schemes and guidelines to maximise resources and reduce costs.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Applying published best-practice guidance is mostly desk work, with some checking of how things run on the ground.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Guiding patients through the NHS complaints procedure
changing shape
The software now makes the first pass at patients, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 70 · 3560/02
Source: “Guide patients through the NHS complaints procedure.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: The complaints procedure is fully written down, so explaining it is easy, but upset patients still want reassurance.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Connecting clients with educational and labour market opportunities
changing shape
The software now makes the first pass at clients, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 75 · 3560/03
Source: “Connect clients with educational and labour market opportunities, including training and self-employment.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Matching people to training and job opportunities is search and matching work AI does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Coordinating shipments of recycling materials with shipping brokers or processing companies
changing shape
The software now makes the first pass at shipments of recycling materials, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 3560/04
Source: “Coordinate shipments of recycling materials with shipping brokers or processing companies.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Arranging shipments is routine coordination, but prices and slots are often settled by talking to brokers.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Transmiting correspondence by post, email or fax
changing shape
The software now makes the first pass at correspondence, but part of it still happens in the physical world. So the job becomes checking and deciding rather than producing.
importance 60 · 3560/02
Source: “Transmit correspondence by post, email, or fax.” (UK task statement)
How this row was scored
Exposure score: 50 out of 100 (43–57 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Sending correspondence by email is automatic, but anything going by post still has to be printed and posted.
The five ratings: output a model can produce 4/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Ordering medical supplies to ensure patient care
changing shape
The software now makes the first pass at medical supplies, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 3560/02
Source: “Order medical supplies to ensure patient care.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reordering supplies from stock data is largely automatic, though someone still checks stock levels on the ward.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Investigating complaints about service
changing shape
The software now makes the first pass at complaints, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3560/04
Source: “Investigate complaints about service.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Case notes and records can be pulled together automatically, but working out what went wrong needs judgement.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Arranging medical and diagnostic testing for patients and their relatives
changing shape
The software now makes the first pass at medical and diagnostic, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 80 · 3560/02
Source: “Arrange medical and diagnostic testing for patients and their relatives.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Booking is straightforward, but tests can only be arranged on the authority of the clinician responsible for the patient.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Determining the nature and purpose of their visit
changing shape
The software now makes the first pass at the nature, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 3560/02
Source: “Determine the nature and purpose of their visit.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Most enquiries fall into known categories software can triage, though someone is usually needed at the counter.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Explaining applicants' legal rights regarding benefits and grants
changing shape
The software now makes the first pass at applicants' legal rights regarding benefits, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 3560/03
Source: “Explain applicants' legal rights regarding benefits and grants.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Benefit rules are published in full and software explains them clearly, though worried applicants often want a person to confirm it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Managing contracts with external waste service providers to ensure service quality
changing shape
The software now makes the first pass at contracts, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 3560/04
Source: “Manage contracts with external waste service providers to ensure service quality.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Contract monitoring is document and data work, though performance issues are usually settled in supplier meetings.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Initiating procedures to grant, modify, deny or terminating assistance
changing shape
The software now makes the first pass at procedures, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 65 · 3560/03
Source: “Initiate procedures to grant, modify, deny, or terminate assistance.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Rules are published, but starting or ending someone's support is a formal decision an authorised officer has to own.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Completing Mental Health Act audits using corporate template for all wards
changing shape
The software now makes the first pass at mental health act audits, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 60 · 3560/02
Source: “Completing Mental Health Act audits using corporate template for all wards.” (UK task statement)
How this row was scored
Exposure score: 42 out of 100 (35–49 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Filling a standard audit template from ward records suits software, but mental health law paperwork needs a trained officer.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining stock levels to ensure efficient inventory management
changing shape
The software now makes the first pass at stock levels, but part of it still happens in the physical world. So the job becomes checking and deciding rather than producing.
importance 70 · 3560/02
Source: “Maintain stock levels to ensure efficient inventory management.” (UK task statement)
How this row was scored
Exposure score: 41 out of 100 (34–48 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Working out what to reorder and when is well-documented number work software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Overseeing recycling collection or drop-off schemes for compliance with community regulations
staying human
The ratings behind this row put collection well outside what today's tools can do on their own.
importance 85 · 3560/04
Source: “Oversee recycling collection or drop-off schemes for compliance with community regulations.” (UK task statement)
How this row was scored
Exposure score: 38 out of 100 (31–45 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Overseeing a scheme involves both paperwork checks and turning up to see how sites are actually working.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Implementing strategies to meet specific waste reduction and recycling targets
staying human
The ratings behind this row put strategies well outside what today's tools can do on their own.
importance 85 · 3560/04
Source: “Implement strategies to meet specific waste reduction and recycling targets.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Plans can be drafted easily, but putting them into practice means organising crews, sites and contractors.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Managing and monitoring existing schemes
staying human
The ratings behind this row put schemes well outside what today's tools can do on their own.
importance 85 · 3560/04
Source: “Manage and monitor existing schemes, collection services, and facilities.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reports and dashboards help, but running live collection services still means dealing with sites and crews.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Carry out administrative tasks such as negotiating contracts to establish terms of service or purchase
staying human
The value here is that a specific person handles administrative tasks and stands behind it. That is earned, not computed.
importance 70 · 3560/01
Source: “Carry out administrative tasks such as negotiating contracts to establish terms of service or purchase.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Contract paperwork can be drafted by software, but terms are settled in negotiation between people with something to concede.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Interviewing doctors, medical specialists or employers to get additional information
staying human
The value here is that a specific person handles doctors, medical specialists or employers and stands behind it. That is earned, not computed.
importance 60 · 3560/03
Source: “Interview doctors, medical specialists, or employers to get additional information.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Getting extra detail from a doctor or employer depends on a live conversation, though notes can be drafted.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Engaging in learning activities and reflect on own learning and practice for continual professional development
staying human
The ratings behind this row put learning activities well outside what today's tools can do on their own.
importance 65 · 3560/03
Source: “Engage in learning activities and reflect on own learning and practice for continual professional development.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the five ratings behind the score, with no single dominant reason.
The rating behind it: Learning from your own practice is personal; software can suggest reading but cannot do the reflecting.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Questioning applicants to obtain required information
staying human
This work happens in the physical world: applicants, in a real place. Software cannot follow it there.
importance 70 · 3560/01
Source: “Question applicants to obtain required information such as name, address, or age.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Standard questions can be asked by an online form, but this work involves calling on people directly.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Complying with legislation for the transportation
staying human
The rules require a named, qualified person to answer for legislation, and that person cannot be a piece of software.
importance 90 · 3560/04
Source: “Comply with legislation for the transportation, handling, and disposal of waste.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Waste rules are written down, but staying compliant is an action by a licensed carrier, not a document.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Coordinating waste disposal and recycling processes
staying human
The ratings behind this row put waste disposal well outside what today's tools can do on their own.
importance 90 · 3560/04
Source: “Coordinate waste disposal and recycling processes.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Rounds and contracts can be planned by software, but waste handling is physical work with licensing duties attached.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Resolving customer complaints about healthcare services
staying human
The value here is that a specific person handles customer complaints and stands behind it. That is earned, not computed.
importance 80 · 3560/02
Source: “Resolve customer complaints about healthcare services.” (UK task statement)
How this row was scored
Exposure score: 31 out of 100 (24–38 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Software can draft replies, but resolving a health complaint needs judgement about local facts and reassuring an upset person.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Interviewing benefits recipients at specified intervals to certify their eligibility for continuing benefits
staying human
The rules require a named, qualified person to answer for benefits recipients, and that person cannot be a piece of software.
importance 85 · 3560/03
Source: “Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Much of the checking is now done digitally, but confirming continued entitlement is a decision an authorised officer must take.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Organising local sustainability projects
staying human
The value here is that a specific person handles local sustainability projects and stands behind it. That is earned, not computed.
importance 75 · 3560/04
Source: “Organise local sustainability projects.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Organising local projects depends on getting people and partners on board, not just on planning documents.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Coordinating with contractors to ensure project specifications are met
staying human
The value here is that a specific person handles contractors and stands behind it. That is earned, not computed.
importance 70 · 3560/04
Source: “Coordinate with contractors to ensure project specifications are met.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Keeping contractors to specification depends on site checks and direct conversations when things slip.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assisting clients in developing their career management skills
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 85 · 3560/03
Source: “Assist clients in developing their career management skills.” (UK task statement)
How this row was scored
Exposure score: 28 out of 100 (24–32 allowing for uncertainty): low exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Helping someone build career skills works through a trusting relationship built over several conversations.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Enabling clients to assess their strengths
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 85 · 3560/03
Source: “Enable clients to assess their strengths, values, beliefs, situation and preferences, and to connect them to the requirements and rewards of opportunities within the education system and the labour market, inclusive of training, voluntary work and self-employment.” (UK task statement)
How this row was scored
Exposure score: 28 out of 100 (24–32 allowing for uncertainty): low exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Drawing out someone's values and situation depends on a personal conversation, though the labour market side is well documented.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Investigating potentially fraudulent claims
staying human
The rules require a named, qualified person to answer for fraudulent claims, and that person cannot be a piece of software.
importance 65 · 3560/03
Source: “Investigate potentially fraudulent claims.” (UK task statement)
How this row was scored
Exposure score: 27 out of 100 (20–34 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Data matching flags suspect claims well, but only an officer with formal authority can use the investigation powers involved.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Interviewing patients to complete documents and case histories
staying human
The value here is that a specific person handles patients and stands behind it. That is earned, not computed.
importance 80 · 3560/02
Source: “Interview patients to complete documents and case histories.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Digital forms capture much of this, but patients often need a person sitting with them to get the history complete.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Initiating new local recycling schemes
staying human
The value here is that a specific person handles new local recycling schemes and stands behind it. That is earned, not computed.
importance 85 · 3560/04
Source: “Initiate new local recycling schemes.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Starting a new scheme depends on local relationships, site decisions and persuading people to take part.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Working with staff, managers and supporting groups to solve problems
staying human
The value here is that a specific person handles staff, managers and supporting groups and stands behind it. That is earned, not computed.
importance 80 · 3560/02
Source: “Work with staff, managers and support groups to solve problems.” (UK task statement)
How this row was scored
Exposure score: 23 out of 100 (16–30 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: The work happens through joint discussion between colleagues, so software can only supply suggestions and notes.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Interviewing and investigating applicants for public support to gather information pertinent to their applications
staying human
The rules require a named, qualified person to answer for applicants, and that person cannot be a piece of software.
importance 80 · 3560/03
Source: “Interview and investigate applicants for public support to gather information pertinent to their applications.” (UK task statement)
How this row was scored
Exposure score: 23 out of 100 (16–30 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Some checking is automated, but gathering information under formal powers is reserved to officers authorised to use them.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Verifying the authenticity of documents
staying human
This work happens in the physical world: the authenticity of documents, in a real place. Software cannot follow it there.
importance 75 · 3560/01
Source: “Verify the authenticity of documents, such as foreign identification or immigration documents.” (UK task statement)
How this row was scored
Exposure score: 19 out of 100 (12–26 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Physical security features have to be examined in the hand, and a named person must make the check for it to count.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Conducting and evaluating structured career development interactions with clients using appropriate counselling
staying human
The value here is that a specific person handles structured career development interactions and stands behind it. That is earned, not computed.
importance 80 · 3560/03
Source: “Conduct and evaluate structured career development interactions with clients using appropriate counselling, guidance, and coaching.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (14–22 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: The task is the guidance conversation itself, which depends on live rapport with that particular client.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Motivating clients to identify their career development objectives
staying human
The value here is that a specific person handles clients and stands behind it. That is earned, not computed.
importance 75 · 3560/03
Source: “Motivate clients to identify their career development objectives, both short-term and long-term.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (14–22 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Motivating someone to commit to their own goals rests on a personal relationship, not on written advice.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Investigating breaches of environmental policies
staying human
This work happens in the physical world: breaches of environmental policies, in a real place. Software cannot follow it there.
importance 80 · 3560/04
Source: “Investigate breaches of environmental policies including natural resources, waste management, and recycling.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Gathering evidence of a breach means visiting sites, and enforcement evidence must be collected by an authorised officer.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Administering local elections, including ballot preparation and officer training
staying human
This work happens in the physical world: local elections, including ballot preparation and officer, in a real place. Software cannot follow it there.
importance 90 · 3560/01
Source: “Administer local elections, including ballot preparation and officer training.” (UK task statement)
How this row was scored
Exposure score: 11 out of 100 (4–18 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Election law makes the returning officer personally answerable, and ballots and training happen physically in the polling places.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 3/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Operating office machines, photocopiers, scanners and personal computers
staying human
This work happens in the physical world: office machines, photocopiers, scanners and personal computers, in a real place. Software cannot follow it there.
importance 65 · 3560/02
Source: “Operate office machines including photocopiers, scanners, and personal computers.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (6–14 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Photocopiers and scanners need someone to load and operate the machine.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Investigating and following up claims of the illegal fly-tipping of waste
staying human
This work happens in the physical world: claims of the illegal fly-tipping of waste, in a real place. Software cannot follow it there.
importance 75 · 3560/04
Source: “Investigate and follow up claims of the illegal fly-tipping of waste.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Following up fly-tipping means going to the site, gathering evidence and acting with legal enforcement powers.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Supervising volunteers
staying human
This work happens in the physical world: volunteers, in a real place. Software cannot follow it there.
importance 70 · 3560/02
Source: “Supervise volunteers.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (5–13 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Supervising volunteers means being present, spotting problems and responding to people as they work.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Supervising community service workers involved in recycling operations
staying human
This work happens in the physical world: community service workers, in a real place. Software cannot follow it there.
importance 70 · 3560/04
Source: “Supervise community service workers involved in recycling operations.” (UK task statement)
How this row was scored
Exposure score: 5 out of 100 (0–12 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Supervising unpaid work teams means being on site with them for the whole session.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Greeting guests entering the healthcare facility
staying human
This work happens in the physical world: guests entering the healthcare facility, in a real place. Software cannot follow it there.
importance 75 · 3560/02
Source: “Greet guests entering the healthcare facility.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Welcoming people arriving at a building means being physically there at the door.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 1/4.

What this job pays, and how many people do it

Median pay: £39,500a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 127,500in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: developing specific information in, a record out. The rows above are exactly that shape: assisting in developing specific information and promotional materials and managing and promoting initiatives through advertising and publicity campaigns. What it cannot do is be answerable: local elections, including ballot preparation and officer need a named person the rules will accept, and software cannot be that person. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

The exposed part of your job is the biggest part, and I am not going to dress that up: assisting in developing specific information and promotional materials is work today's tools do quickly and cheaply, and that is not coming back.

So, given all that: 49% of this job's task weight sits in rows the software is already learning, 23% in rows that change shape rather than disappear, and 29% in rows it is nowhere near. That is the position, measured across 120 scored tasks. It is not a forecast about you.

What you have that the software does not is administering local elections, including ballot preparation and officer training, plus the years of knowing when something looks wrong before you can say why. That is the raw material for everything below.

This week: one thing

Sit on the machine's side of the desk. Pick one real piece of developing specific information you would normally do yourself, let whatever software you already have take the first pass at it, and then go through what it produced and write down every single thing it got wrong. One evening this week. Do not fix anything yet. Just catch it.

What you end up holding: a written list of the machine’s mistakes, in your handwriting
How long it takes: an evening, or an hour if you pick one job rather than one client

If you can’t run software on your employer’s or your clients’ data: Do the same hunt on paper. Take one printed piece of developing specific information, work through it the way you always do, and mark every point where you made a call rather than followed a rule. Same evening, same list, nothing to log into and nobody to ask permission from. That list is the same artifact: it is the judgment written down.

Over the next 90 days

Change one sentence about what you do. Not on a CV. Out loud, to whoever pays you. From “my job is assisting in developing specific information and promotional materials” to “I check what the software does and tell you what it means.” Your error list from this week is what makes that sentence true instead of a claim, so use it: show it once, to one person, inside the next ninety days. Same skills, priced as judgment rather than as typing.

Over the next 12 months

Walk toward the end of this job that answers for things, and get it recognised. Pick the one part of administering local elections, including ballot preparation and officer training you are already best at, and spend the year making it formal: a qualification, a named responsibility, a specialism people ask for by name. Price it honestly: that is evenings, it is months rather than weeks, and the seats are competitive because everyone in your position is looking at the same door. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to public services associate professionals (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was waste disposal and environmental services managers: only about 14% of its durable work is work you already do and there are far fewer of those jobs than of yours. Your own job splits about 49/51: that share of the list sits in the top exposure band and the rest does not. On this evidence the honest move is inside the job rather than out of it. Become the person who owns “increase uptake of local recycling and collection services”, and let the exposed end go.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

Waste disposal and environmental services managers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “investigate breaches of environmental policies”. Across the whole of both lists that adds up to about 14% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 14% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on. And it is a narrow door: about 25,500 of those jobs against 127,500 of yours (ONS via Nomis), 20% as many seats.
Look at that job’s page anyway →
National government administrative occupations
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “interview benefits recipients at specified intervals to certify their eligibility for continuing benefits”. Across the whole of both lists that adds up to about 6% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 6% of the durable side of that job. That is a different job, not a next step. It is a pay cut, in those words: £33,000 against your £39,537, 16.5% less (ASHE Table 14.7a, 2025 provisional (both)). Retraining to earn less is a decision, not advice.
Look at that job’s page anyway →
Local government administrative occupations
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “interview benefits recipients at specified intervals to certify their eligibility for continuing benefits”. Across the whole of both lists that adds up to about 6% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 6% of the durable side of that job. That is a different job, not a next step. It is a pay cut, in those words: £30,886 against your £39,537, 21.9% less (ASHE Table 14.7a, 2025 provisional (both)). Retraining to earn less is a decision, not advice.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 49% of its task weight, across 120 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
“It’s too late for me to become something else”
You are not starting from zero, and the page shows why: administering local elections, including ballot preparation and officer training is work the software cannot do and you already do it. The move above is a repricing of what you know, not a new career. Nobody who has just left college has that.
“I should learn to code”
Almost certainly not. The value in your job is moving toward checking, deciding and answering for the output, not toward writing the software. A weekend of Python will not change your position; the error list from this week will.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

If you run a team doing this job

If you run a team doing this job, the conversation you owe them is the one on this page, and sooner than feels comfortable. Show them the ledger rather than a reassurance: the rows moving toward the software are assisting in developing specific information and promotional materials, and the rows that are not are where you want your people visible. Ask each of them to do the this-week move and bring the list to your next one-to-one. It turns a rumour into a piece of work, and it tells you which parts of your team's week are actually at stake. And say the thing out loud that a team lead usually leaves unsaid: a shrinking team is your exposure too, so do the move yourself as well.

You are reading the United Kingdom figures

There is no counterpart mapped for this job in the other country, so there is nothing to switch to. That is a gap in the mapping, not a statement about the job.

Your route through this

Where to go next, and what it costs

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Skills Bootcamps
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
- Skills Bootcamps - what they are and who can do them (DfE, Skills for Careers)
- Skills Bootcamps - JobHelp (DWP)
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
- Skills Development Scotland
In Wales:
Careers Wales
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded

No Space for this job, but one for what is happening to it

Nothing Collab365 runs is built for public services associate professionals, and we are not going to point you at the nearest one and call it a fit.

There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 49% of the work on this page is already inside what they can do.

Try The AI Authority free →

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

The AI Authority is a general community about working with AI, not a course for public services associate professionals. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.

Noted, and thank you. We’ll email you if a Space for public services associate professionals launches. Nothing else.

That did not look like an email address, so nothing was saved. Have another go below.

We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.

No Space for public services associate professionals yet. Should there be one?

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

Collab365 launches new communities where the need is real. If one for public services associate professionals existed, with researched problems, courses and people in the same boat, would you want in?

Your email

We use your email address for one thing: to tell you if a Space for public services associate professionals launches. We never sell it, never use it for unrelated marketing, and every email has a one-click unsubscribe. Our privacy policy has the full version.

This unlocks nothing. Every figure, every row and every step on this page is already yours, whether you fill this in or not.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace Public services associate professionals?: Not as a job, but it is already doing parts of the work. Across the 120 official task statements scored for Public services associate professionals (United Kingdom, SOC 3560), 49% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 56 out of 100 (range 50–62, band: partial). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “Public services associate professionals” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Draft meeting agendas for organisational and administrative purposes” (93/100, very high); “Use software applications to prepare reports, invoices, and other documents” (93/100, very high); “Maintain correspondence files to track communication activities” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “Public services associate professionals” stay human?: About 29% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Greet guests entering the healthcare facility” (0/100, minimal); “Supervise community service workers involved in recycling operations” (5/100, minimal); “Supervise volunteers” (9/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “Public services associate professionals” do about AI?: Start from the ledger rather than the headline: 49% of this job's weighted core work is exposed, and roughly 29% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for Public services associate professionals calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 120 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
No importance weighting is published for some of these tasks, so they are treated as equally central, which is a simplification rather than a measurement.
28 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
At least one of this occupation's task rows has no published task-relatedness and falls back to the uniform weight: the documented exception path, not an alternative weighting scheme.
No cross-market counterpart is mapped for this occupation, so there is no US↔UK comparison on this page.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness-with-uniform)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

How we score a job Download this release Look up another job

Using these figures?

Cite this

Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.