Will AI replace Air travel assistants?

Not as a job, but it is already doing parts of the work. Across the 81 official task statements scored for Air travel assistants (United Kingdom, SOC 6213), 15% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 24 out of 100 (range 20–30, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “Air travel assistants” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Maintain computerised inventories of available passenger space” (93/100, very high); “Update manual and computerised, confidential record systems” (93/100, very high); “Complete paperwork related to flights” (81/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “Air travel assistants” stay human?

About 75% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Weigh luggage” (0/100, minimal); “Effectively handle dangerous goods in emergency situations, ensuring the safety of all stakeholders” (0/100, minimal); “Check passenger supplies on the aeroplane before departure” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “Air travel assistants” do about AI?

Start from the ledger rather than the headline: 15% of this job's weighted core work is exposed, and roughly 75% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for Air travel assistants calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 81 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK dataswitch to US

Air travel assistants

announcing messages on behalf of the pilot during flights, ensuring post-service requirements and assisting passengers with self-service and assisted check-in procedures. If that's your week, this page is about your job.

The honest answer

AI is already taking a real slice of the routine work here: advising passengers of allowance restrictions at their destination. That is a slice of tasks, not of you.

Your move: what you can actually do about this ↓

Where the work sits, by task weight

shifting to AI: 15%
changing shape: 10%
staying human: 75%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 24 out of 100 (20–30 allowing for uncertainty): low exposure, across 81 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for air travel assistants is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

That slice is not coming back; the core of the job, assisting passengers entering or disembarking the aircraft, stays yours. The tools change, the responsibility doesn't.

Your week, as this page understands it

Air travel assistants issue travel tickets and boarding passes, examine other documentation, provide information and assistance at airport terminals and look after the welfare, comfort and safety of passengers travelling in aircraft. The job title says “air travel assistants”. The real job is the part underneath: assisting passengers entering or disembarking the aircraft. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But air travel assistants is not one task. It is 81 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is assisting passengers entering or disembarking the aircraft, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 15%
changing shape: 10%
staying human: 75%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

Shifting to AI

13 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Advising passengers of allowance restrictions at their destination
This is reading one thing and writing another: passengers of allowance restrictions in, a record out. That is the shape today's tools are built for.
importance 85 · 6213/01, 6213/02
Source: “Advise passengers of allowance restrictions at their destination.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Baggage and customs allowances are published rules, so looking them up and explaining them is straightforward.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Responding to customer enquiries
This is reading one thing and writing another: customer enquiries in, a record out. That is the shape today's tools are built for.
importance 85 · 6213/02
Source: “Respond to customer enquiries.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering customer questions from known information is something software already does at speed and scale.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Writing reports to document flight data for service improvement
This is reading one thing and writing another: reports in, a record out. That is the shape today's tools are built for.
importance 85 · 6213/01
Source: “Write reports to document flight data for service improvement.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up flight data into a report is desk work with the figures already recorded.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Providing flight information
This is reading one thing and writing another: flight information in, a record out. That is the shape today's tools are built for.
importance 85 · 6213/01
Source: “Provide flight information.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Flight information is published data, and apps already answer most of these questions instantly.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.

Changing shape

8 tasks

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Inspecting passenger tickets to verify information and obtain destination details
The software now makes the first pass at passenger tickets, but part of it still happens in the physical world. So the job becomes checking and deciding rather than producing.
importance 85 · 6213/01, 6213/02
Source: “Inspect passenger tickets to verify information and obtain destination details.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Reading tickets and confirming destinations is already done by scanners at the gate.
The five ratings: output a model can produce 4/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Collecting any excess baggage fees
The software now makes the first pass at any excess baggage fees, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 6213/02
Source: “Collect any excess baggage fees.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Excess baggage charges are calculated by set rules and are increasingly paid online.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Discussing with customers to determine their travel destination and dates
The software now makes the first pass at customers, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 6213/02
Source: “Discuss with customers to determine their travel destination and dates.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Asking where and when someone wants to travel is a simple exchange booking systems already handle.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.

Staying human

60 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Assisting passengers entering or disembarking the aircraft
This work happens in the physical world: passengers, in a real place. Software cannot follow it there.
importance 90 · 6213/01, 6213/02
Source: “Assist passengers entering or disembarking the aircraft.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–7 allowing for uncertainty): minimal exposure, high confidence, and it moved between repeat runs, so the range is widened.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Helping people on and off the aircraft is physical assistance in the doorway and aisle.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 1/4.
Greeting passengers to ensure a welcoming and efficient boarding process
This work happens in the physical world: passengers, in a real place. Software cannot follow it there.
importance 90 · 6213/01, 6213/02
Source: “Greet passengers to ensure a welcoming and efficient boarding process.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Greeting passengers as they board means standing there to welcome them.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Responding to passenger enquiries
This work happens in the physical world: passenger enquiries, in a real place. Software cannot follow it there.
importance 85 · 6213/01, 6213/02
Source: “Respond to passenger enquiries.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Many enquiries have standard answers, but passengers ask them in person at the terminal.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Show the other 71 tasks

Maintaining computerised inventories of available passenger space
shifting to AI
This is reading one thing and writing another: computerised inventories of available passenger space in, a record out. That is the shape today's tools are built for.
importance 75 · 6213/02
Source: “Maintain computerised inventories of available passenger space.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping a computerised record of available seats is what booking systems already do by themselves.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Updating manual and computerised, confidential record systems
shifting to AI
This is reading one thing and writing another: manual in, a record out. That is the shape today's tools are built for.
importance 75 · 6213/02
Source: “Update manual and computerised, confidential record systems.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Updating records is routine system work, though paper systems still need handling and confidentiality rules followed.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Completing paperwork related to flights
shifting to AI
This is reading one thing and writing another: paperwork in, a record out. That is the shape today's tools are built for.
importance 80 · 6213/01
Source: “Complete paperwork related to flights.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (74–88 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Flight paperwork follows fixed forms, so most of it can be completed automatically, with a person signing off.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Providing information on company procedures or policies
shifting to AI
This is reading one thing and writing another: information in, a record out. That is the shape today's tools are built for.
importance 80 · 6213/02
Source: “Provide information on company procedures or policies.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Looking up and explaining company procedures is straightforward information work for AI.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Determining whether space is available on requested travel dates
shifting to AI
This is reading one thing and writing another: whether space is available in, a record out. That is the shape today's tools are built for.
importance 80 · 6213/02
Source: “Determine whether space is available on requested travel dates.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking seat availability is a system lookup that booking software already does instantly.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Issuing passenger boarding passes and transfers
shifting to AI
This is reading one thing and writing another: passenger boarding passes in, a record out. That is the shape today's tools are built for.
importance 80 · 6213/02
Source: “Issue passenger boarding passes and transfers.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Issuing boarding passes is already automated at kiosks and on phones.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Reconciling financial accounts within own responsibility
shifting to AI
This is reading one thing and writing another: financial accounts within own responsibility in, a record out. That is the shape today's tools are built for.
importance 75 · 6213/02
Source: “Reconcile financial accounts within own responsibility, including calculating the total takings of sales during a shift.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Adding up takings and reconciling accounts is arithmetic against records, though the cash is counted by hand.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Answering enquiries regarding schedules
shifting to AI
This is reading one thing and writing another: enquiries regarding schedules in, a record out. That is the shape today's tools are built for.
importance 85 · 6213/02
Source: “Answer enquiries regarding schedules.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Timetable questions are answered from published data, which software already does instantly.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Informing clients of travel times and transporting connections
shifting to AI
This is reading one thing and writing another: clients of travel times in, a record out. That is the shape today's tools are built for.
importance 80 · 6213/02
Source: “Inform clients of travel times and transport connections.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Journey times and connections come from published timetables that software reads instantly.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Reporting delays, irregularities, equipment failures or incidents affecting passenger safety or service
changing shape
The software now makes the first pass at delays, irregularities, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 6213/02
Source: “Report delays, irregularities, equipment failures, or incidents affecting passenger safety or service.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reports of delays, failures and safety incidents are structured documents software can produce once someone has seen the problem.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Collecting payments from customers
changing shape
The software now makes the first pass at payments, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 6213/02
Source: “Collect payments from customers.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Taking payment is a routine transaction that card systems and software already handle with little help.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Ensuring travel arrangements stick to the planned timetable
changing shape
The software now makes the first pass at travel arrangements stick, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 6213/02
Source: “Ensure travel arrangements stick to the planned timetable.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tracking arrangements against a timetable is data work, though fixing slippage involves people on the ground.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Issuing required travel documentation, including tickets and insurance policies
changing shape
The software now makes the first pass at required travel documentation, including tickets and insurance policies, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 80 · 6213/02
Source: “Issue required travel documentation, including tickets and insurance policies.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Tickets are issued by system, but selling insurance is regulated work needing an authorised person.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Making flight announcements using public address systems
changing shape
The software now makes the first pass at flight announcements, but part of it still happens in the physical world. So the job becomes checking and deciding rather than producing.
importance 80 · 6213/02
Source: “Make flight announcements using public address systems.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Airport announcements follow set wording and are already delivered by automated systems in many places.
The five ratings: output a model can produce 4/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Diagnosing passenger circumstances and travel requirements across the UK network and offering appropriate and impartial advice
staying human
The value here is that a specific person handles passenger circumstances and stands behind it. That is earned, not computed.
importance 80 · 6213/02
Source: “Diagnose passenger circumstances and travel requirements across the UK network and offer appropriate and impartial advice.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Timetables and fares are documented, but working out what a confused traveller actually needs takes a conversation.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Ensuring post-service requirements
staying human
This work happens in the physical world: post-service requirements, in a real place. Software cannot follow it there.
importance 85 · 6213/01
Source: “Ensure post-service requirements are completed, including stock and cash reconciliations, to maintain accurate records and financial security.” (UK task statement)
How this row was scored
Exposure score: 38 out of 100 (31–45 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Cash and stock reconciliation is arithmetic software handles well, though the counting happens on board.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Assisting passengers with self-service and assisted check-in procedures
staying human
This work happens in the physical world: passengers, in a real place. Software cannot follow it there.
importance 85 · 6213/02
Source: “Assist passengers with self-service and assisted check-in procedures.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Check-in is already largely self-service, though staff are on hand at the machines and desks.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Issuing boarding passes and reconciling luggage
staying human
This work happens in the physical world: passes, in a real place. Software cannot follow it there.
importance 80 · 6213/02
Source: “Issue boarding passes and reconcile luggage, including oversized items, against travel documents.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Boarding passes print automatically, but bags still have to be physically checked and matched.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Selling the full range of products to passengers for onward travel
staying human
The value here is that a specific person handles the full range of products and stands behind it. That is earned, not computed.
importance 75 · 6213/02
Source: “Sell the full range of products to passengers for onward travel.” (UK task statement)
How this row was scored
Exposure score: 34 out of 100 (27–41 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Product details are documented, but selling to a passenger at the desk is a personal exchange.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Checking travel documents for passengers
staying human
This work happens in the physical world: travel documents, in a real place. Software cannot follow it there.
importance 85 · 6213/02
Source: “Check travel documents for passengers.” (UK task statement)
How this row was scored
Exposure score: 33 out of 100 (26–40 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Scanners read documents well, but someone must inspect the passport and carry the entry-rules risk.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Promoting the business and its products to enhance growth and customer satisfaction
staying human
The value here is that a specific person handles the business and stands behind it. That is earned, not computed.
importance 75 · 6213/02
Source: “Promote the business and its products to enhance growth and customer satisfaction.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Promotional material drafts easily, but persuading passengers to buy still happens between people.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Resolving complex customer needs and maintaining customer satisfaction
staying human
The value here is that a specific person handles complex customer needs and stands behind it. That is earned, not computed.
importance 85 · 6213/01, 6213/02
Source: “Resolve complex customer needs and maintain customer satisfaction.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Software can propose and draft resolutions, but complex or upset passengers usually need a person with authority talking to them.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Ensuring transport and handling comply with regulations
staying human
This work happens in the physical world: transport, in a real place. Software cannot follow it there.
importance 80 · 6213/02
Source: “Ensure transport and handling comply with regulations.” (UK task statement)
How this row was scored
Exposure score: 25 out of 100 (18–32 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The rules are published, but checking that handling on the ground follows them means being there.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Ensuring customer service meets transport standards to enhance passenger experience
staying human
This work happens in the physical world: customer service meets transport standards, in a real place. Software cannot follow it there.
importance 85 · 6213/02
Source: “Ensure customer service meets transport standards to enhance passenger experience.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Standards are written down, but making service feel right happens where passengers actually are.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Ensuring compliance with health and safety regulations and legislation in an aviation environment
staying human
This work happens in the physical world: compliance, in a real place. Software cannot follow it there.
importance 80 · 6213/02
Source: “Ensure compliance with health and safety regulations and legislation in an aviation environment.” (UK task statement)
How this row was scored
Exposure score: 22 out of 100 (15–29 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Compliance records and checks can be drafted by software, though an aviation workplace still needs trained people making it safe.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Announcing messages on behalf of the pilot during flights
staying human
This work happens in the physical world: messages, in a real place. Software cannot follow it there.
importance 95 · 6213/01
Source: “Announce messages on behalf of the pilot during flights.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Passing on the pilot’s message is straightforward wording, delivered by someone in the cabin.
The five ratings: output a model can produce 4/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Effectivelying communicate with customers
staying human
This work happens in the physical world: communicate, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Effectively communicate with customers, flight and cabin crew, and other parties in the event of disruption, keeping them informed of progress, actions, and results.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Updates can be drafted and sent automatically, but reassuring people during disruption works better face to face.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Communicating with customers to address their needs
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 85 · 6213/02
Source: “Communicate with customers to address their needs.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Serving a customer at the counter happens face to face.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Taking stock of headsets, alcoholic beverages and money
staying human
This work happens in the physical world: stock of headsets, alcoholic beverages and money, in a real place. Software cannot follow it there.
importance 80 · 6213/01
Source: “Take stock of headsets, alcoholic beverages, and money collected.” (UK task statement)
How this row was scored
Exposure score: 19 out of 100 (12–26 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The counting has to happen on board, though the totals and reconciliation are simple arithmetic.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Challenging discrepancies and escalate unresolved issues to maintain border safety
staying human
This work happens in the physical world: discrepancies, in a real place. Software cannot follow it there.
importance 75 · 6213/02
Source: “Challenge discrepancies and escalate unresolved issues to maintain border safety.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Questioning a discrepancy at the border needs an accountable officer facing the traveller.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Announcing flight delays and descent preparations
staying human
This work happens in the physical world: flight delays, in a real place. Software cannot follow it there.
importance 95 · 6213/01
Source: “Announce flight delays and descent preparations.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The wording of delay and descent announcements is routine, but they are delivered by crew on the aircraft.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Conducting pre-flight briefings on weather conditions and flight safety information
staying human
This work happens in the physical world: pre-flight briefings, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Conduct pre-flight briefings on weather conditions and flight safety information.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Weather and safety briefing content is documented and easy to prepare, but the briefing is given in person.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Attend a staff meeting about the route and schedule
staying human
This work happens in the physical world: a staff, in a real place. Software cannot follow it there.
importance 80 · 6213/02
Source: “Attend a staff meeting about the route and schedule.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Attending a staff briefing about routes and timings means being part of the meeting.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Taking appropriate action in the event of incidents
staying human
This work happens in the physical world: appropriate action, in a real place. Software cannot follow it there.
importance 75 · 6213/02
Source: “Take appropriate action in the event of incidents, disruptions, or emergencies, documenting actions and outcomes.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Writing up what happened is easy for software; deciding and acting during a disruption is done by trained crew on the spot.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Informing passengers about safety procedures
staying human
This work happens in the physical world: passengers, in a real place. Software cannot follow it there.
importance 95 · 6213/01
Source: “Inform passengers about safety procedures.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Safety content is fixed and often shown on video, but trained crew must deliver it on board.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Collecting money for drinks
staying human
This work happens in the physical world: money, in a real place. Software cannot follow it there.
importance 85 · 6213/01
Source: “Collect money for drinks served.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Card machines handle the money, but taking payment at the bar happens face to face.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Ensuring the efficient loading of catering and ancillary items and boarding procedures meet service standards and aviation regulations using effective communication and coordination with customers
staying human
This work happens in the physical world: the efficient loading, in a real place. Software cannot follow it there.
importance 85 · 6213/01
Source: “Ensure the efficient loading of catering and ancillary items and boarding procedures meet service standards and aviation regulations using effective communication and coordination with customers, airport, ground staff, suppliers, and colleagues.” (UK task statement)
How this row was scored
Exposure score: 11 out of 100 (4–18 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Loading catering and boarding to schedule is coordinated on the apron with the people doing the work.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Selling duty-free goods, contributing to personal commission targets
staying human
This work happens in the physical world: duty-free goods, in a real place. Software cannot follow it there.
importance 80 · 6213/01
Source: “Sell duty-free goods, contributing to personal commission targets.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Selling from a trolley involves handling goods and payment with passengers in the cabin.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Demonstrating the use of safety equipment like oxygen masks
staying human
This work happens in the physical world: the use of safety equipment like oxygen masks, in a real place. Software cannot follow it there.
importance 95 · 6213/01
Source: “Demonstrate the use of safety equipment like oxygen masks, seat belts, and life jackets.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Recorded demonstrations already cover much of this, though trained crew still handle the masks, belts and jackets in front of passengers.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Proactivelying address issues that arise during boarding
staying human
This work happens in the physical world: address issues, in a real place. Software cannot follow it there.
importance 85 · 6213/01
Source: “Proactively address issues that arise during boarding, making effective decisions to ensure a satisfactory outcome and on-time departure.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Boarding problems are solved by someone at the gate reading the situation and acting quickly.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Demonstrating how to deal with emergency situations
staying human
This work happens in the physical world: how, in a real place. Software cannot follow it there.
importance 75 · 6213/02
Source: “Demonstrate how to deal with emergency situations.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Briefing material can be produced by software, and recorded demonstrations are already accepted, but trained crew still show it in the cabin.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Monitoring cabin environment, appearance and onboard facilities to ensure customer satisfaction and adherence to operational standards and make necessary adjustments using established controls
staying human
This work happens in the physical world: cabin environment, in a real place. Software cannot follow it there.
importance 85 · 6213/01
Source: “Monitor cabin environment, appearance, and onboard facilities to ensure customer satisfaction and adherence to operational standards, and make necessary adjustments using established controls.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (1–15 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Keeping the cabin tidy and comfortable means being on board to see and fix it.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Following strict safety procedures to prevent accidents and ensure compliance
staying human
This work happens in the physical world: strict safety procedures, in a real place. Software cannot follow it there.
importance 80 · 6213/02
Source: “Follow strict safety procedures to prevent accidents and ensure compliance.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (1–15 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Software can set out the safety procedures, but following them on the apron or in the cabin is done by trained staff on the spot.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Attending a pre-flight briefing to be assigned working positions for the upcoming flight
staying human
This work happens in the physical world: a pre-flight, in a real place. Software cannot follow it there.
importance 95 · 6213/01
Source: “Attend a pre-flight briefing to be assigned working positions for the upcoming flight.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (3–11 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Attending a briefing and taking an assigned position means being at the airport with the crew.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Delivering specialised services to VIP passengers at transport hubs
staying human
This work happens in the physical world: specialised services, in a real place. Software cannot follow it there.
importance 75 · 6213/02
Source: “Deliver specialised services to VIP passengers at transport hubs.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: VIP service is about a person meeting you and dealing with things in the moment.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Supervising the loading and unloading of aircraft using specialist equipment
staying human
This work happens in the physical world: the loading and unloading of aircraft, in a real place. Software cannot follow it there.
importance 75 · 6213/02
Source: “Supervise the loading and unloading of aircraft using specialist equipment.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (2–10 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Supervising loading happens on the apron, watching equipment and people work.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Monitoring passenger behaviour to identify threats to the safety of the crew and other passengers
staying human
This work happens in the physical world: passenger behaviour, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Monitor passenger behaviour to identify threats to the safety of the crew and other passengers.” (UK task statement)
How this row was scored
Exposure score: 5 out of 100 (0–12 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Spotting a passenger behaving oddly relies on crew watching the cabin in person.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 1/4.
Identifying and assisting customers with special needs
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 85 · 6213/01, 6213/02
Source: “Identify and assist customers with special needs, enabling their access to travel services.” (UK task statement)
How this row was scored
Exposure score: 5 out of 100 (1–9 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Helping passengers who need extra support is hands-on and personal, at the airport or on the aircraft.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Implementing security measures to minimise criminal activity on the transport network
staying human
This work happens in the physical world: security measures, in a real place. Software cannot follow it there.
importance 80 · 6213/02
Source: “Implement security measures to minimise criminal activity on the transport network.” (UK task statement)
How this row was scored
Exposure score: 5 out of 100 (1–9 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Security measures on a transport network rely on staff and officers physically present.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Rigorouslying apply security procedures in transportation services
staying human
This work happens in the physical world: security procedures, in a real place. Software cannot follow it there.
importance 80 · 6213/02
Source: “Rigorously apply security procedures in transportation services.” (UK task statement)
How this row was scored
Exposure score: 5 out of 100 (0–12 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Security procedures at an airport are applied in person by staff cleared and trained under aviation security rules.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Acting in a professional manner at all times
staying human
This work happens in the physical world: a professional manner, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Act in a professional manner at all times.” (UK task statement)
How this row was scored
Exposure score: 4 out of 100 (0–11 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Behaving professionally with passengers in front of you is something only a person present can do.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 1/4.
Checking all seat belts and galleys are secure prior to take-
staying human
This work happens in the physical world: all seat belts, in a real place. Software cannot follow it there.
importance 95 · 6213/01
Source: “Check all seat belts and galleys are secure prior to take-off.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Checking seat belts and galleys means physically walking the cabin before take-off.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Carrying out pre-flight checks to ensure aircraft safety
staying human
This work happens in the physical world: pre-flight checks, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Carry out pre-flight checks to ensure aircraft safety.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Pre-flight checks are carried out by hand around the aircraft.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Checking to ensure that food
staying human
This work happens in the physical world: ensure, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Check to ensure that food, drinks, blankets, and reading material are aboard and in adequate supply.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Checking the galley is stocked means counting what is physically on board.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Directing passengers to their allocated seats during boarding
staying human
This work happens in the physical world: passengers, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Direct passengers to their allocated seats during boarding.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Directing passengers to their seats means standing in the aisle during boarding.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Ensuring passenger comfort through periodic cabin checks
staying human
This work happens in the physical world: passenger comfort, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Ensure passenger comfort through periodic cabin checks.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Walking the cabin to check on passengers is presence, not paperwork.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Ensuring passengers disembark safely at the end of a flight
staying human
This work happens in the physical world: passengers disembark, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Ensure passengers disembark safely at the end of a flight.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Getting passengers off the aircraft safely happens at the door with crew present.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Inspecting life-saving equipment to ensure it is in working order
staying human
This work happens in the physical world: equipment, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Inspect life-saving equipment to ensure it is in working order.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Life jackets and emergency kit are checked by hand on the aircraft.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Managing difficult or intoxicated passengers to ensure flight safety and comfort
staying human
This work happens in the physical world: difficult, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Manage difficult or intoxicated passengers to ensure flight safety and comfort.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Calming or removing a difficult passenger needs crew physically present in the cabin.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Performing safety checks on equipment before operating
staying human
This work happens in the physical world: safety checks, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Perform safety checks on equipment before operating.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Safety checks on equipment are done by hand before it is used.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Responding to medical emergencies by providing first aid and necessary medical assistance
staying human
This work happens in the physical world: medical emergencies, in a real place. Software cannot follow it there.
importance 90 · 6213/01
Source: “Respond to medical emergencies by providing first aid and necessary medical assistance.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Giving first aid to a passenger means hands on the person, which only someone present and trained can do.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Checking for any luggage left in the overhead bins after a flight
staying human
This work happens in the physical world: any luggage left, in a real place. Software cannot follow it there.
importance 85 · 6213/01
Source: “Check for any luggage left in the overhead bins after a flight.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Looking through overhead bins after a flight means walking the cabin.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Distributing reading material, headphones, pillows, playing cards and blankets during cabin checks
staying human
This work happens in the physical world: material, headphones, pillows, in a real place. Software cannot follow it there.
importance 85 · 6213/01
Source: “Distribute reading material, headphones, pillows, playing cards, and blankets during cabin checks.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Handing out blankets and headsets is physical service in the cabin.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Preparing aircraft for the next flight to ensure passenger comfort and safety
staying human
This work happens in the physical world: aircraft, in a real place. Software cannot follow it there.
importance 85 · 6213/01
Source: “Prepare aircraft for the next flight to ensure passenger comfort and safety.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Turning the aircraft round for the next flight is physical work in the cabin.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Serving meals and refreshments to children
staying human
This work happens in the physical world: meals, in a real place. Software cannot follow it there.
importance 85 · 6213/01
Source: “Serve meals and refreshments to children.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Serving meals and drinks to children means carrying and handing things over in person.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Cleaning cabins to ensure they are in order
staying human
This work happens in the physical world: cabins, in a real place. Software cannot follow it there.
importance 70 · 6213/01
Source: “Clean cabins to ensure they are in order.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Cleaning a cabin is manual work done on the aircraft.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Assisting children travelling alone
staying human
This work happens in the physical world: children travelling alone, in a real place. Software cannot follow it there.
importance 85 · 6213/02
Source: “Assist children travelling alone.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Looking after a child travelling alone means a trusted adult physically with them.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Assisting customers requiring additional support
staying human
This work happens in the physical world: customers requiring additional support, in a real place. Software cannot follow it there.
importance 85 · 6213/02
Source: “Assist customers requiring additional support, including the elderly and disabled.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–12 allowing for uncertainty): minimal exposure, low confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Helping an elderly or disabled passenger through the airport means physically accompanying them; that cannot be done from a screen.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 1/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Checking passenger supplies on the aeroplane before departure
staying human
This work happens in the physical world: passenger supplies, in a real place. Software cannot follow it there.
importance 80 · 6213/02
Source: “Check passenger supplies on the aeroplane before departure.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Checking supplies on board means physically looking at what is there.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Effectivelying handle dangerous goods in emergency situations
staying human
This work happens in the physical world: handle dangerous goods, in a real place. Software cannot follow it there.
importance 75 · 6213/02
Source: “Effectively handle dangerous goods in emergency situations, ensuring the safety of all stakeholders.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Dealing with dangerous goods in an emergency is hands-on work in protective equipment.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Weighing luggage
staying human
This work happens in the physical world: luggage, in a real place. Software cannot follow it there.
importance 75 · 6213/02
Source: “Weigh luggage.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Weighing a bag means putting it on the scales.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

What this job pays, and how many people do it

Median pay: £28,700a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 46,700in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: passengers of allowance restrictions in, a record out. The rows above are exactly that shape: advising passengers of allowance restrictions at their destination and responding to customer enquiries. What it cannot do is be there in the room, and that is still where passengers get done. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

Start with what does not change: assisting passengers entering or disembarking the aircraft is the middle of this job, and the evidence on this page says it stays with a person.

So, given all that: 15% of this job's task weight sits in rows the software is already learning, 10% in rows that change shape rather than disappear, and 75% in rows it is nowhere near. That is the position, measured across 81 scored tasks. It is not a forecast about you.

So the thing worth your attention is not the job going away. It is the layer around it. Advising passengers of allowance restrictions at their destination is the part turning into software, and being the person who understands that layer is worth money.

This week: one thing

Ask the one question. Find whoever is bringing new software into your workplace (the manager, the office, whoever runs the system) and ask them what it is meant to do to passengers of allowance restrictions, and what it is not meant to touch. Ten minutes, this week, before anyone decides it for you.

What you end up holding: a straight answer about what is actually being rolled out, and when
How long it takes: ten minutes

If there’s nobody obvious to ask, or you’d rather not ask your manager: Put the same question to your union rep, your shift lead or the person who has been there longest, in person, over a break. Same ten minutes, same answer, and you will usually get a straighter one. Write down what they say. The note is the artifact, and it tells you whether passengers are in scope or not. Nothing to log into, no licence needed.

Over the next 90 days

Get inside the tool rollout rather than waiting for it. Over the next ninety days, ask to be in the group that tests, checks or signs off whatever new system arrives near inspecting passenger tickets to verify information and obtain destination details. It is usually an unglamorous seat that nobody fights for, and it is the one that decides how the software is used on your job rather than to it.

Over the next 12 months

On this evidence I would not retrain out of this job, and I will say that plainly rather than hedge it. The task list here is dominated by work that stays with a person. What I would do with a year is get formally recognised for the layer around it (the systems, the compliance, the planning), so you are the one who understands the software instead of the one it is done to. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to air travel assistants (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was rail travel assistants: only about 22% of its durable work is work you already do. And on the numbers you do not need one. This job scores 24/100 here, with only 15% of the task list in the top band, and “announce flight delays and descent preparations” is not work that hands over cleanly. None of them beats deepening what you already have.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

Rail travel assistants
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “perform safety checks on equipment before operating”. Across the whole of both lists that adds up to about 22% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 22% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on.
Look at that job’s page anyway →
Aircraft pilots and air traffic controllers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “carry out pre-flight checks to ensure aircraft safety”. Across the whole of both lists that adds up to about 8% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 8% of the durable side of that job. That is a different job, not a next step. The pay gap is the market pricing a barrier: £82,746 against your £28,738 is 2.88× (ASHE Table 14.7a, 2025 provisional (both)), and you would be crossing it holding about 8% of their durable work. A gap that size with an overlap that small is a wish, not a route.
Look at that job’s page anyway →
Bus and coach drivers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “assist customers requiring additional support”. Across the whole of both lists that adds up to about 7% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 7% of the durable side of that job. That is a different job, not a next step.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 15% of its task weight, across 81 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The headlines about your trade disappearing
They are usually about the technology, not the timetable. Changes to work like assisting passengers entering or disembarking the aircraft arrive through rules, insurance and money, slowly and visibly. This page tracks the task evidence and will move when it moves.
Retraining out of a job that is holding up
On this evidence I would not spend money leaving. Spend it on the layer around the job instead: the tools, the paperwork, the planning. That is where the change actually is.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which Flight Attendants is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

The other groups this work is counted across:

Passenger Attendants

In US official statistics this job is counted as Flight Attendants and Passenger Attendants. Pay is shown separately for each of those groups (medians cannot be averaged together), while the task list and the scores on this page are for this group only.

Your route through this

Where to go next, and what it costs

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Skills Bootcamps
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
- Skills Bootcamps - what they are and who can do them (DfE, Skills for Careers)
- Skills Bootcamps - JobHelp (DWP)
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
- Skills Development Scotland
In Wales:
Careers Wales
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded

No Space for this job, but one for what is happening to it

Nothing Collab365 runs is built for air travel assistants, and we are not going to point you at the nearest one and call it a fit.

There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 15% of the work on this page is already inside what they can do.

Try The AI Authority free →

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

The AI Authority is a general community about working with AI, not a course for air travel assistants. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.

Noted, and thank you. We’ll email you if a Space for air travel assistants launches. Nothing else.

That did not look like an email address, so nothing was saved. Have another go below.

We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.

No Space for air travel assistants yet. Should there be one?

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

Collab365 launches new communities where the need is real. If one for air travel assistants existed, with researched problems, courses and people in the same boat, would you want in?

Your email

We use your email address for one thing: to tell you if a Space for air travel assistants launches. We never sell it, never use it for unrelated marketing, and every email has a one-click unsubscribe. Our privacy policy has the full version.

This unlocks nothing. Every figure, every row and every step on this page is already yours, whether you fill this in or not.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace Air travel assistants?: Not as a job, but it is already doing parts of the work. Across the 81 official task statements scored for Air travel assistants (United Kingdom, SOC 6213), 15% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 24 out of 100 (range 20–30, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “Air travel assistants” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Maintain computerised inventories of available passenger space” (93/100, very high); “Update manual and computerised, confidential record systems” (93/100, very high); “Complete paperwork related to flights” (81/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “Air travel assistants” stay human?: About 75% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Weigh luggage” (0/100, minimal); “Effectively handle dangerous goods in emergency situations, ensuring the safety of all stakeholders” (0/100, minimal); “Check passenger supplies on the aeroplane before departure” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “Air travel assistants” do about AI?: Start from the ledger rather than the headline: 15% of this job's weighted core work is exposed, and roughly 75% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for Air travel assistants calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 81 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
One task scored differently between repeat runs, so its range on this page is wider. We would rather show the wobble than hide it.
One row is marked low confidence, so treat it as a ballpark rather than a fine measurement.
The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
10 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

How we score a job Download this release Look up another job

Using these figures?

Cite this

Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.