Will AI replace Rail travel assistants?

Not as a job, but it is already doing parts of the work. Across the 67 official task statements scored for Rail travel assistants (United Kingdom, SOC 6214), 24% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 31 out of 100 (range 26–37, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “Rail travel assistants” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Make passenger announcements” (85/100, very high); “Provide information concerning fares, timetables, changes, and routes” (85/100, very high); “Answer passengers' queries about routes, arrival times and connections” (85/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “Rail travel assistants” stay human?

About 68% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Inspect and verify the operational status of equipment, doors, and controls” (0/100, minimal); “Check controls and equipment before a journey” (0/100, minimal); “Walk through carriages during the journey to check tickets and travel documents” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “Rail travel assistants” do about AI?

Start from the ledger rather than the headline: 24% of this job's weighted core work is exposed, and roughly 68% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for Rail travel assistants calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 67 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK dataswitch to US

Rail travel assistants

answering passengers' queries about routes, ensuring travel arrangements stick to the planned timetable and diagnosing passenger circumstances and travel requirements across the UK network and offering appropriate and impartial advice. If that's your week, this page is about your job.

The honest answer

AI is already taking a real slice of the routine work here: providing information concerning fares, timetables, changes and routes. That is a slice of tasks, not of you.

Your move: what you can actually do about this ↓

Where the work sits, by task weight

shifting to AI: 24%
changing shape: 9%
staying human: 68%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 31 out of 100 (26–37 allowing for uncertainty): low exposure, across 67 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for rail travel assistants is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-05. Read the full method.

That slice is not coming back; the core of the job, greeting passengers to provide assistance and enhance travel experience, stays yours. New tools, same person answering for it.

Your week, as this page understands it

Rail travel assistants issue, collect and inspect travel tickets, provide information and assistance to railway passengers, operate train doors, and perform a variety of duties on station platforms in connection with the arrival and departure of trains and the movement of goods and passengers, and on trains to ensure the safety and comfort of passengers. The job title says “rail travel assistants”. The real job is the part underneath: greeting passengers to provide assistance and enhance travel experience. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But rail travel assistants is not one task. It is 67 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is greeting passengers to provide assistance and enhance travel experience, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 24%
changing shape: 9%
staying human: 68%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-05. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

One task scored differently between repeat runs, so its range on this page is wider. We would rather show the wobble than hide it.
18 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Shifting to AI

17 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Providing information concerning fares, timetables, changes and routes
This is reading one thing and writing another: information concerning fares, timetables, changes and routes in, a record out. That is the shape today's tools are built for.
importance 80 · 6214/01, 6214/02, 6214/03
Source: “Provide information concerning fares, timetables, changes, and routes.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Fares, timetables and route changes are all published data, and journey planners answer these questions instantly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Responding to customer enquiries
This is reading one thing and writing another: customer enquiries in, a record out. That is the shape today's tools are built for.
importance 85 · 6214/01, 6214/03
Source: “Respond to customer enquiries.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering customer questions from known information is something software already does at speed and scale.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Making passenger announcements
This is reading one thing and writing another: passenger announcements in, a record out. That is the shape today's tools are built for.
importance 80 · 6214/01, 6214/03
Source: “Make passenger announcements.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Recorded and automated announcements are already standard on the railway and passengers accept them.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Informing customers about routes and gates
This is reading one thing and writing another: customers in, a record out. That is the shape today's tools are built for.
importance 80 · 6214/01, 6214/03
Source: “Inform customers about routes and gates.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Route and platform information is already published on apps and screens, so answering these questions is largely automated.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.

Changing shape

5 tasks

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Ensuring transport and handling comply with regulations
The software now makes the first pass at transport, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 6214/01, 6214/03
Source: “Ensure transport and handling comply with regulations.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking that transport and handling follow the published rules is largely paperwork that software can work through.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reporting delays, irregularities, equipment failures or incidents affecting passenger safety or service
The software now makes the first pass at delays, irregularities, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 6214/01, 6214/03
Source: “Report delays, irregularities, equipment failures, or incidents affecting passenger safety or service.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Once a fault or delay is noticed, reporting it is routine data entry that systems already do largely on their own.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Ensuring travel arrangements stick to the planned timetable
The software now makes the first pass at travel arrangements stick, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 6214/01, 6214/03
Source: “Ensure travel arrangements stick to the planned timetable.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tracking arrangements against a timetable is data work, though fixing slippage involves people on the ground.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Staying human

45 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Addressing customer enquiries and complaints promptly and effectively
The value here is that a specific person handles customer enquiries and stands behind it. That is earned, not computed.
importance 85 · 6214/01, 6214/03
Source: “Address customer enquiries and complaints promptly and effectively.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Most enquiries and complaints follow familiar patterns software can answer, though some customers want a manager.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Counting and verifying tickets and seat reservations
This work happens in the physical world: tickets, in a real place. Software cannot follow it there.
importance 85 · 6214/01, 6214/03
Source: “Count and verify tickets and seat reservations.” (UK task statement)
How this row was scored
Exposure score: 38 out of 100 (31–45 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Matching reservations against tickets sold is a database job, though some checking still happens on board.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Ensuring customer service meets transport standards to enhance passenger experience
This work happens in the physical world: customer service meets transport standards, in a real place. Software cannot follow it there.
importance 85 · 6214/01, 6214/03
Source: “Ensure customer service meets transport standards to enhance passenger experience.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Standards are written down, but making service feel right happens where passengers actually are.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Show the other 57 tasks

Answering passengers' queries about routes
shifting to AI
This is reading one thing and writing another: passengers' queries in, a record out. That is the shape today's tools are built for.
importance 85 · 6214/03
Source: “Answer passengers' queries about routes, arrival times and connections.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Route, connection and arrival information is all published live, and apps already answer these questions reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Collecting payments from customers
shifting to AI
This is reading one thing and writing another: payments in, a record out. That is the shape today's tools are built for.
importance 80 · 6214/01
Source: “Collect payments from customers.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Card readers and ticket machines already take payments accurately without a member of staff doing the arithmetic.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Issuing passenger boarding passes and transfers
shifting to AI
This is reading one thing and writing another: passenger boarding passes in, a record out. That is the shape today's tools are built for.
importance 80 · 6214/01
Source: “Issue passenger boarding passes and transfers.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Issuing boarding passes is already automated at kiosks and on phones.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Evaluating business operations to identify risk areas for fraud
shifting to AI
This is reading one thing and writing another: business operations in, a record out. That is the shape today's tools are built for.
importance 70 · 6214/02
Source: “Evaluate business operations to identify risk areas for fraud.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Looking through takings and ticketing data for signs of fraud is exactly the kind of pattern-spotting software is good at.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Identifying potential risks to an organisation's assets and earning capacity
shifting to AI
This is reading one thing and writing another: potential risks in, a record out. That is the shape today's tools are built for.
importance 70 · 6214/02
Source: “Identify potential risks to an organisation's assets and earning capacity.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Listing what could go wrong for the business is a written exercise that software drafts well from operating data.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining documentation of investigation outcomes
shifting to AI
This is reading one thing and writing another: documentation of investigation outcomes in, a record out. That is the shape today's tools are built for.
importance 70 · 6214/02
Source: “Maintain documentation of investigation outcomes.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping the paperwork from an investigation tidy and complete is straightforward records work software handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining documentation or reports on security-related incidents or investigations
shifting to AI
This is reading one thing and writing another: documentation in, a record out. That is the shape today's tools are built for.
importance 70 · 6214/02
Source: “Maintain documentation or reports on security-related incidents or investigations.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up and keeping incident and investigation records is document work software drafts to an acceptable standard.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring and reviewing paperwork procedures and systems to prevent error-related shortages
shifting to AI
This is reading one thing and writing another: paperwork procedures in, a record out. That is the shape today's tools are built for.
importance 70 · 6214/02
Source: “Monitor and review paperwork procedures and systems to prevent error-related shortages.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking paperwork and systems for errors is pattern-spotting in records, which software does faster and more thoroughly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reviewing loss prevention exception reports and cash discrepancies to ensure adherence to guidelines
shifting to AI
This is reading one thing and writing another: loss prevention exception reports in, a record out. That is the shape today's tools are built for.
importance 70 · 6214/02
Source: “Review loss prevention exception reports and cash discrepancies to ensure adherence to guidelines.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Flagging cash discrepancies and unusual transactions is what exception-reporting software is built to do, with staff reviewing the flags.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Creating reports of investigation results to ensure compliance with revenue regulations
shifting to AI
This is reading one thing and writing another: reports of investigation results in, a record out. That is the shape today's tools are built for.
importance 80 · 6214/02
Source: “Create reports of investigation results to ensure compliance with revenue regulations.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (59–73 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up investigation findings into a standard report is drafting work AI does well from the case notes.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing transactions, tickets and passes and checking documents
shifting to AI
This is reading one thing and writing another: transactions, tickets and passes and checking documents in, a record out. That is the shape today's tools are built for.
importance 80 · 6214/01, 6214/03
Source: “Process transactions, tickets, and passes, and check documents where appropriate.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Ticket gates and card readers already process fares and check passes automatically, with staff mainly handling exceptions.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Selling the full range of products to passengers for onward travel
shifting to AI
This is reading one thing and writing another: the full range of products in, a record out. That is the shape today's tools are built for.
importance 75 · 6214/01
Source: “Sell the full range of products to passengers for onward travel.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Fares and routes are fully published, and booking apps already sell tickets and suggest onward travel as well as a member of staff.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Ensuring compliance with regulations and providing advice and solutions to potential security risks
shifting to AI
This is reading one thing and writing another: compliance in, a record out. That is the shape today's tools are built for.
importance 70 · 6214/02
Source: “Ensure compliance with regulations and provide advice and solutions to potential security risks, understanding local, national, and international regulations.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Rail and security rules are published in detail, so software can check compliance and suggest fixes.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Making announcements over the Tannoy system
changing shape
The software now makes the first pass at announcements over the tannoy system, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 6214/03
Source: “Make announcements over the Tannoy system.” (UK task statement)
How this row was scored
Exposure score: 59 out of 100 (52–66 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Automated voice announcements are already common on stations and trains, so writing and reading them out is easily replaced.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Reporting crimes in collaboration with law enforcement agencies
changing shape
The software now makes the first pass at crimes, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 6214/02
Source: “Report crimes in collaboration with law enforcement agencies.” (UK task statement)
How this row was scored
Exposure score: 42 out of 100 (35–49 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: The report itself is standard paperwork AI can draft, though an officer must give the account and follow it up.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Diagnosing passenger circumstances and travel requirements across the UK network and offering appropriate and impartial advice
staying human
The value here is that a specific person handles passenger circumstances and stands behind it. That is earned, not computed.
importance 80 · 6214/01
Source: “Diagnose passenger circumstances and travel requirements across the UK network and offer appropriate and impartial advice.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Timetables and fares are documented, but working out what a confused traveller actually needs takes a conversation.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Implementing processes to reduce property or financial losses
staying human
The ratings behind this row put processes well outside what today's tools can do on their own.
importance 70 · 6214/02
Source: “Implement processes to reduce property or financial losses.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Loss prevention methods are well documented, so plans draft easily, though putting them into practice involves staff and premises.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Implementing safety programmes to enhance workplace security
staying human
The ratings behind this row put safety programmes well outside what today's tools can do on their own.
importance 70 · 6214/02
Source: “Implement safety programmes to enhance workplace security.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: The safety programme itself can be drafted from published guidance, but getting staff to actually follow it needs people.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Determining or facilitating seating arrangements for passengers
staying human
This work happens in the physical world: arrangements, in a real place. Software cannot follow it there.
importance 80 · 6214/01
Source: “Determine or facilitate seating arrangements for passengers.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Working out who sits where is a booking-system calculation, but guiding people to seats happens on the platform.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Determining or facilitating seating arrangements on trains
staying human
This work happens in the physical world: arrangements, in a real place. Software cannot follow it there.
importance 80 · 6214/03
Source: “Determine or facilitate seating arrangements on trains.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Allocating seats is handled by the reservation system, but sorting out who sits where on board needs staff.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Promoting the business and its products to enhance growth and customer satisfaction
staying human
The value here is that a specific person handles the business and stands behind it. That is earned, not computed.
importance 75 · 6214/01
Source: “Promote the business and its products to enhance growth and customer satisfaction.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Promotional material drafts easily, but persuading passengers to buy still happens between people.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Identifying mitigate and reporting risks and hazards to create a safe working environment
staying human
This work happens in the physical world: mitigate, in a real place. Software cannot follow it there.
importance 70 · 6214/02
Source: “Identify, mitigate, and report risks and hazards to create a safe working environment.” (UK task statement)
How this row was scored
Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Reporting hazards can be automated, but spotting a spill or a broken barrier and clearing it means being on the platform.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring CCTV cameras and responding to alarms
staying human
This work happens in the physical world: CCTV cameras, in a real place. Software cannot follow it there.
importance 70 · 6214/02
Source: “Monitor CCTV cameras and respond to alarms.” (UK task statement)
How this row was scored
Exposure score: 29 out of 100 (22–36 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Video analytics can flag events, but responding to an alarm means someone getting up and going.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Explaining and demonstrating safety procedures and safety equipment
staying human
This work happens in the physical world: safety procedures, in a real place. Software cannot follow it there.
importance 80 · 6214/01, 6214/03
Source: “Explain and demonstrate safety procedures and safety equipment use.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The explanation can be recorded and played, but showing passengers how the equipment actually works needs someone holding it.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Taking appropriate action in the event of incidents
staying human
This work happens in the physical world: appropriate action, in a real place. Software cannot follow it there.
importance 75 · 6214/01, 6214/03
Source: “Take appropriate action in the event of incidents, disruptions, or emergencies, documenting actions and outcomes.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The write-up afterwards is easy to produce, but dealing with the incident on the train needs a member of staff there.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Communicating with customers to address their needs
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 85 · 6214/01, 6214/03
Source: “Communicate with customers to address their needs.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Serving a customer at the counter happens face to face.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Developing staff to enhance their skills and performance
staying human
The value here is that a specific person handles staff and stands behind it. That is earned, not computed.
importance 70 · 6214/02
Source: “Develop staff to enhance their skills and performance.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (14–22 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Developing someone's skills depends on a working relationship built over time.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Conducting cash audits to account for shop cash
staying human
This work happens in the physical world: cash audits, in a real place. Software cannot follow it there.
importance 70 · 6214/02
Source: “Conduct cash audits to account for shop cash.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The reconciliation is arithmetic a system does instantly, but counting the actual cash in the till is hands-on.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Developing partnerships with law enforcement agencies and retail loss prevention community for collaborative efforts
staying human
The value here is that a specific person handles partnerships and stands behind it. That is earned, not computed.
importance 70 · 6214/02
Source: “Develop partnerships with law enforcement agencies and retail loss prevention community for collaborative efforts.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Partnerships with the police are built through personal contact and trust, not through documents anyone can generate.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Managing motivate, develop and ensuring the well-being of staff
staying human
The value here is that a specific person handles motivate, develop and ensuring the well-being of staff and stands behind it. That is earned, not computed.
importance 70 · 6214/02
Source: “Manage, motivate, develop, and ensure the well-being of staff.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (9–17 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Managing and motivating a team is built on relationships with those particular people.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Selling and checking tickets
staying human
This work happens in the physical world: tickets, in a real place. Software cannot follow it there.
importance 80 · 6214/02
Source: “Sell and check tickets.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (8–16 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Selling tickets at a counter and checking them at the door means being there in person.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Ensuring passenger safety through compliance with safety protocols
staying human
This work happens in the physical world: passenger safety, in a real place. Software cannot follow it there.
importance 85 · 6214/01, 6214/03
Source: “Ensure passenger safety through compliance with safety protocols.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Safety rules are written down, but keeping passengers safe on a moving train depends on staff being on board.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Implementing security measures to minimise criminal activity on the transport network
staying human
This work happens in the physical world: security measures, in a real place. Software cannot follow it there.
importance 80 · 6214/01, 6214/03
Source: “Implement security measures to minimise criminal activity on the transport network.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Security measures can be designed at a desk, but putting them in place across stations and trains needs staff on the ground.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Addressing safety and security issues and educating customers
staying human
This work happens in the physical world: safety, in a real place. Software cannot follow it there.
importance 80 · 6214/02
Source: “Address safety and security issues and educate customers.” (UK task statement)
How this row was scored
Exposure score: 8 out of 100 (1–15 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Safety messages can be written automatically, but dealing with an actual incident means being there with the passengers involved.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Checking passenger tickets within own responsibility limits
staying human
This work happens in the physical world: passenger tickets within own responsibility limits, in a real place. Software cannot follow it there.
importance 85 · 6214/01, 6214/03
Source: “Check passenger tickets within own responsibility limits.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Ticket barriers and apps check tickets automatically, but on a moving train it means walking through carriages asking passengers.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Identifying and assisting customers with special needs
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 85 · 6214/01, 6214/03
Source: “Identify and assist customers with special needs, enabling their access to travel services.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Booking assistance can be automated, but meeting a passenger who needs help and guiding them to their seat cannot.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Directing installation of covert surveillance equipment
staying human
This work happens in the physical world: installation of covert surveillance equipment, in a real place. Software cannot follow it there.
importance 70 · 6214/02
Source: “Direct installation of covert surveillance equipment, such as CCTV cameras.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Planning camera positions is partly desk work, but directing the fitting means being at the site.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Performing covert surveillance of areas susceptible
staying human
This work happens in the physical world: covert surveillance of areas susceptible, in a real place. Software cannot follow it there.
importance 70 · 6214/02
Source: “Perform covert surveillance of areas susceptible to loss, such as loading bays, distribution centres, or warehouses.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Camera software can flag unusual movement, but covert watching of a site is done by an officer in place.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Responding appropriately to emergencies or urgent issues as they arise
staying human
This work happens in the physical world: emergencies, in a real place. Software cannot follow it there.
importance 70 · 6214/02
Source: “Respond appropriately to emergencies or urgent issues as they arise.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Responding when something goes wrong on a station or train means a member of staff being there to act.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Managing unexpected delays and responding
staying human
This work happens in the physical world: unexpected delays, in a real place. Software cannot follow it there.
importance 80 · 6214/01, 6214/03
Source: “Manage unexpected delays and respond to emergencies, such as passenger illness.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Announcements can be automated, but looking after a passenger who has been taken ill needs a member of staff on the train.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Maintaining an overview of the security situation and making appropriate decisions
staying human
This work happens in the physical world: an overview of the security situation, in a real place. Software cannot follow it there.
importance 70 · 6214/02
Source: “Maintain an overview of the security situation and make appropriate decisions.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Keeping track of a live security picture and deciding what to do needs someone present as events unfold.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Supervising surveillance operations to detect theft and criminal activities
staying human
This work happens in the physical world: surveillance operations, in a real place. Software cannot follow it there.
importance 70 · 6214/02
Source: “Supervise surveillance operations to detect theft and criminal activities.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Running a live surveillance operation means directing people on the ground as the situation changes.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Directing the despatch of vehicles from a depot or station
staying human
This work happens in the physical world: the despatch of vehicles, in a real place. Software cannot follow it there.
importance 75 · 6214/01
Source: “Direct the despatch of vehicles from a depot or station, ensuring safety and liaising with relevant personnel.” (UK task statement)
How this row was scored
Exposure score: 5 out of 100 (1–9 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Despatching a train safely means watching the platform and doors in person under strict railway safety rules.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Managing vehicle traffic in complex conditions while upholding professional standards
staying human
This work happens in the physical world: vehicle traffic, in a real place. Software cannot follow it there.
importance 75 · 6214/01
Source: “Manage vehicle traffic in complex conditions while upholding professional standards.” (UK task statement)
How this row was scored
Exposure score: 5 out of 100 (0–12 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Handling busy, changing traffic conditions needs someone present making safety judgements as things unfold.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Giving evidence in court
staying human
The rules require a named, qualified person to answer for evidence, and that person cannot be a piece of software.
importance 70 · 6214/02
Source: “Give evidence in court.” (UK task statement)
How this row was scored
Exposure score: 2 out of 100 (0–9 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Only the member of staff who actually witnessed the incident can be sworn in and questioned, so this stays entirely human.
The five ratings: output a model can produce 0/4 · needs a body in a room 1/4 · needs an accountable person 3/4 · needs to be trusted in the moment 2/4 · how much data exists 1/4.
Greeting passengers to provide assistance and enhance travel experience
staying human
This work happens in the physical world: passengers, in a real place. Software cannot follow it there.
importance 85 · 6214/01, 6214/03
Source: “Greet passengers to provide assistance and enhance travel experience.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Welcoming passengers and helping them aboard means being on the platform with them.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Performing safety checks on equipment before operating
staying human
This work happens in the physical world: safety checks, in a real place. Software cannot follow it there.
importance 80 · 6214/01, 6214/03
Source: “Perform safety checks on equipment before operating.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Safety checks on equipment are done by hand before it is used.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Opening and closing doors for passengers
staying human
This work happens in the physical world: doors, in a real place. Software cannot follow it there.
importance 75 · 6214/01, 6214/03
Source: “Open and close doors for passengers.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–7 allowing for uncertainty): minimal exposure, high confidence, and it moved between repeat runs, so the range is widened.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Operating train doors is a physical, safety-critical action taken by staff on board.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Regulating or shutting down equipment during emergency situations as directed by supervisory personnel
staying human
This work happens in the physical world: equipment during emergency situations, in a real place. Software cannot follow it there.
importance 75 · 6214/01, 6214/03
Source: “Regulate or shut down equipment during emergency situations as directed by supervisory personnel.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Shutting equipment down in an emergency means reaching the controls in person.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Securing passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps
staying human
This work happens in the physical world: passengers, in a real place. Software cannot follow it there.
importance 75 · 6214/01, 6214/03
Source: “Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Fastening a seatbelt or strapping down a wheelchair is done with hands, next to the passenger.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Signaling transport operators to stop
staying human
This work happens in the physical world: transport operators, in a real place. Software cannot follow it there.
importance 75 · 6214/01, 6214/03
Source: “Signal transport operators to stop or to proceed.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Giving the signal to a driver means being on the platform where they can see you.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Transporting luggage between assigned rooms
staying human
This work happens in the physical world: luggage, in a real place. Software cannot follow it there.
importance 75 · 6214/01, 6214/03
Source: “Transport luggage between assigned rooms, terminals, or platforms.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Carrying luggage from one place to another is physical work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Assisting passengers with safe boarding and alighting from the vehicle
staying human
This work happens in the physical world: passengers, in a real place. Software cannot follow it there.
importance 70 · 6214/02, 6214/03
Source: “Assist passengers with safe boarding and alighting from the vehicle.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Helping someone on or off a train means putting out a ramp and offering an arm, right there on the platform.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Greeting customers to create a welcoming atmosphere
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 85 · 6214/03
Source: “Greet customers to create a welcoming atmosphere.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: A welcome only works if a real person is there to give it.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Walking through carriages during the journey to check tickets and travel documents
staying human
This work happens in the physical world: carriages during the journey, in a real place. Software cannot follow it there.
importance 85 · 6214/03
Source: “Walk through carriages during the journey to check tickets and travel documents.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Walking the length of a moving train to check tickets is physical presence, plain and simple.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Checking controls and equipment before a journey
staying human
This work happens in the physical world: controls, in a real place. Software cannot follow it there.
importance 80 · 6214/03
Source: “Check controls and equipment before a journey.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Checking doors, brakes and equipment before departure means physically working through the train.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Inspecting and verifying the operational status of equipment
staying human
This work happens in the physical world: the operational status of equipment, in a real place. Software cannot follow it there.
importance 80 · 6214/03
Source: “Inspect and verify the operational status of equipment, doors, and controls.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Checking that doors and controls actually work means operating them on the train.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.

What this job pays, and how many people do it

Median pay: £46,100a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 23,900in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: information concerning fares, timetables, changes and routes in, a record out. The rows above are exactly that shape: providing information concerning fares, timetables, changes and routes and responding to customer enquiries. What it cannot do is be there in the room, and that is still where passengers get done. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

Your week is splitting in two, and which half fills it is the whole question. Providing information concerning fares, timetables, changes and routes is going; greeting passengers to provide assistance and enhance travel experience is not.

So, given all that: 24% of this job's task weight sits in rows the software is already learning, 9% in rows that change shape rather than disappear, and 68% in rows it is nowhere near. That is the position, measured across 67 scored tasks. It is not a forecast about you.

The occupation is an average and you are not, so the first job below is finding out where your own week actually sits.

This week: one thing

Print the task ledger above and put your own hours next to each row. Roughly, in pen, in one sitting. Then look at which group your hours actually pile up in. Twenty minutes, this week.

What you end up holding: your own week, on one page, sorted into what is shifting and what is not
How long it takes: about twenty minutes

If printing it isn’t practical: Read the rows off this page and write the same list on the back of an envelope. Same twenty minutes, same page, and it works just as well said out loud to someone who knows the job. The point is your hours next to the rows, not the paper it is on.

Over the next 90 days

Volunteer toward the durable end, visibly. Over the next ninety days put your hand up for the work in the bottom group (greeting passengers to provide assistance and enhance travel experience) and let people see you doing it. Not a new project: the same job, with your mix deliberately tilted. The point is that when the rota or the reorganisation comes, the version of you people picture is the one doing the part that stays.

Over the next 12 months

Claim a specialism at the durable end and let the other end go. Over a year, deliberately become the person who handles greeting passengers to provide assistance and enhance travel experience, and deliberately stop being the first choice for the rows in the top group. That trade costs something, because the exposed work is often the comfortable work. Decide it on purpose rather than by drift. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to rail travel assistants (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was air travel assistants: only about 19% of its durable work is work you already do and it pays 37.6% less. And on the numbers you do not need one. This job scores 31/100 here, with only 24% of the task list in the top band, and “address customer enquiries and complaints promptly and effectively” is not work that hands over cleanly. None of them beats deepening what you already have.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

Air travel assistants
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “identify and assist customers with special needs, enabling their access to travel services”. Across the whole of both lists that adds up to about 19% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 19% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on. It is a pay cut, in those words: £28,738 against your £46,062, 37.6% less (ASHE Table 14.7a, 2025 provisional (both)). Retraining to earn less is a decision, not advice.
Look at that job’s page anyway →
Bus and coach drivers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “assist passengers with safe boarding and alighting from the vehicle”. Across the whole of both lists that adds up to about 12% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 12% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on. It is a pay cut, in those words: £36,340 against your £46,062, 21.1% less (ASHE Table 14.7a, 2025 provisional (both)). Retraining to earn less is a decision, not advice.
Look at that job’s page anyway →
Leisure and theme park attendants
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “sell and check tickets”. Across the whole of both lists that adds up to about 7% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 7% of the durable side of that job. That is a different job, not a next step. It is a pay cut, in those words: £22,294 against your £46,062, 51.6% less (ASHE Table 14.7a, 2025 provisional (both)). Retraining to earn less is a decision, not advice.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 24% of its task weight, across 67 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The whole-job doom story
Nothing on this page says this job ends. It says the mix inside it moves. Half the rows above are unchanged or changing shape, and the plan is about which half your week sits in. That is a very different problem, and a solvable one.
Panic-buying a course
Do the twenty-minute sorting exercise first. Most people who buy a course before they have done it buy the wrong one, and the free services listed below will tell you the same thing without charging for it.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which Baggage Porters and Bellhops is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

The other groups this work is counted across:

Passenger Attendants

In US official statistics this job is counted as Baggage Porters and Bellhops and Passenger Attendants. Pay is shown separately for each of those groups (medians cannot be averaged together), while the task list and the scores on this page are for this group only.

Your route through this

Where to go next, and what it costs

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Skills Bootcamps
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
- Skills Bootcamps - what they are and who can do them (DfE, Skills for Careers)
- Skills Bootcamps - JobHelp (DWP)
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
- Skills Development Scotland
In Wales:
Careers Wales
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded

No Space for this job, but one for what is happening to it

Nothing Collab365 runs is built for rail travel assistants, and we are not going to point you at the nearest one and call it a fit.

There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 24% of the work on this page is already inside what they can do.

Try The AI Authority free →

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

The AI Authority is a general community about working with AI, not a course for rail travel assistants. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.

Noted, and thank you. We’ll email you if a Space for rail travel assistants launches. Nothing else.

That did not look like an email address, so nothing was saved. Have another go below.

We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.

No Space for rail travel assistants yet. Should there be one?

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

Collab365 launches new communities where the need is real. If one for rail travel assistants existed, with researched problems, courses and people in the same boat, would you want in?

Your email

We use your email address for one thing: to tell you if a Space for rail travel assistants launches. We never sell it, never use it for unrelated marketing, and every email has a one-click unsubscribe. Our privacy policy has the full version.

This unlocks nothing. Every figure, every row and every step on this page is already yours, whether you fill this in or not.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace Rail travel assistants?: Not as a job, but it is already doing parts of the work. Across the 67 official task statements scored for Rail travel assistants (United Kingdom, SOC 6214), 24% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 31 out of 100 (range 26–37, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “Rail travel assistants” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Make passenger announcements” (85/100, very high); “Provide information concerning fares, timetables, changes, and routes” (85/100, very high); “Answer passengers' queries about routes, arrival times and connections” (85/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “Rail travel assistants” stay human?: About 68% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Inspect and verify the operational status of equipment, doors, and controls” (0/100, minimal); “Check controls and equipment before a journey” (0/100, minimal); “Walk through carriages during the journey to check tickets and travel documents” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “Rail travel assistants” do about AI?: Start from the ledger rather than the headline: 24% of this job's weighted core work is exposed, and roughly 68% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for Rail travel assistants calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 67 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
One task scored differently between repeat runs, so its range on this page is wider. We would rather show the wobble than hide it.
The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
18 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

How we score a job Download this release Look up another job

Using these figures?

Cite this

Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.