Will AI replace Communication operators?

Not as a job, but it is already doing parts of the work. Across the 103 official task statements scored for Communication operators (United Kingdom, SOC 7213), 34% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 46 out of 100 (range 40–52, band: partial). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “Communication operators” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Record details of calls, dispatches, and messages” (93/100, very high); “Archive details of calls for future reference and quality assurance” (93/100, very high); “Log flight arrivals and departures” (88/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “Communication operators” stay human?

About 45% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Respond to medical emergencies by providing first aid and necessary medical assistance” (0/100, minimal); “Effectively handle dangerous goods in emergency situations, ensuring the safety of all stakeholders” (0/100, minimal); “Conduct physical inspections of property to ensure compliance with security policies and regulations” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “Communication operators” do about AI?

Start from the ledger rather than the headline: 34% of this job's weighted core work is exposed, and roughly 45% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for Communication operators calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 103 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK dataswitch to US

Communication operators

answering incoming calls for emergency and non-emergency services, planning daily tasks and schedules and communicating flight arrivals and departures to relevant stakeholders. If that's your week, this page is about your job.

The honest answer

AI is already taking a real slice of the routine work here: recording details of calls, dispatches and messages. That is a slice of tasks, not of you.

Your move: what you can actually do about this ↓

Where the work sits, by task weight

shifting to AI: 34%
changing shape: 21%
staying human: 45%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 46 out of 100 (40–52 allowing for uncertainty): partial exposure, across 103 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for communication operators is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-05. Read the full method.

That slice is not coming back; the core of the job, responding to medical emergencies by providing first aid and necessary medical assistance, stays yours. The tools change, the responsibility doesn't.

Your week, as this page understands it

Communication operators operate telecoms equipment to transmit and receive signals and messages. The job title says “communication operators”. The real job is the part underneath: responding to medical emergencies by providing first aid and necessary medical assistance. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But communication operators is not one task. It is 103 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is responding to medical emergencies by providing first aid and necessary medical assistance, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 34%
changing shape: 21%
staying human: 45%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-05. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

Shifting to AI

35 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Recording details of calls, dispatches and messages
This is reading one thing and writing another: details of calls, dispatches and messages in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/02, 7213/03
Source: “Record details of calls, dispatches, and messages.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Logging calls, dispatches and messages is automatic in modern control room systems.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Completing sector-specific documentation, such as flight plans and aircraft routes
This is reading one thing and writing another: sector-specific documentation in, a record out. That is the shape today's tools are built for.
importance 90 · 7213/01
Source: “Complete sector-specific documentation, such as flight plans and aircraft routes.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Flight plan paperwork is highly structured form-filling that software completes accurately.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Logging flight arrivals and departures
This is reading one thing and writing another: flight arrivals in, a record out. That is the shape today's tools are built for.
importance 85 · 7213/01
Source: “Log flight arrivals and departures.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Logging arrivals and departures is straightforward record-keeping that systems already capture automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Collecting data relevant to the organisation to ensure flight safety
This is reading one thing and writing another: this work in, a record out. That is the shape today's tools are built for.
importance 85 · 7213/01
Source: “Collect data relevant to the organisation to ensure flight safety.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Gathering and organising operational data is routine information work software handles quickly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.

Changing shape

22 tasks

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Allocating emergency response teams and vehicles based on proximity and the nature of the incident
The software now makes the first pass at emergency response teams, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 90 · 7213/02
Source: “Allocate emergency response teams and vehicles based on proximity and the nature of the incident.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Choosing the nearest suitable crew is a dispatch calculation software does well, under a controller’s responsibility.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Dispatching workers, work crews, equipment or service vehicles using radios or telephones
The software now makes the first pass at workers, work crews, equipment or service vehicles, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 90 · 7213/03
Source: “Dispatch workers, work crews, equipment, or service vehicles using radios or telephones.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Sending crews and vehicles out follows clear rules and schedules software handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Assessing actual and forecasting weather conditions and communicating implications to the aircraft
The software now makes the first pass at actual, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 90 · 7213/01
Source: “Assess actual and forecast weather conditions and communicate implications to the aircraft, flight crew and wider team.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Weather data and its flight implications are well documented, though safety-critical briefings stay with a responsible person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Staying human

46 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Answering incoming calls for emergency and non-emergency services
The rules require a named, qualified person to answer for calls, and that person cannot be a piece of software.
importance 95 · 7213/02
Source: “Answer incoming calls for emergency and non-emergency services, including police, fire, and ambulance.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Software can take details, but a 999 call needs someone who hears distress and judges what is really happening.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Responding to emergency calls to coordinate appropriate responses
The rules require a named, qualified person to answer for emergency calls, and that person cannot be a piece of software.
importance 90 · 7213/02
Source: “Respond to emergency calls to coordinate appropriate responses.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Software can log and route, but working out the right response with a caller on the line needs a person.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Giving instructions or advice and managing expectations in both routine and life-threatening circumstances
The rules require a named, qualified person to answer for instructions, and that person cannot be a piece of software.
importance 90 · 7213/02
Source: “Give instructions or advice and manage expectations in both routine and life-threatening circumstances.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (16–24 allowing for uncertainty): low exposure, high confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Talking someone through a life-threatening moment depends on a calm human voice they trust.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 3/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.

Show the other 93 tasks

Archiving details of calls for future reference and quality assurance
shifting to AI
This is reading one thing and writing another: details of calls in, a record out. That is the shape today's tools are built for.
importance 75 · 7213/02
Source: “Archive details of calls for future reference and quality assurance.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Storing and indexing call records for later reference is exactly what recording and search systems do.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Recording flight times, distances flown and fuel consumption in log books
shifting to AI
This is reading one thing and writing another: flight times, distances flown and fuel consumption in, a record out. That is the shape today's tools are built for.
importance 75 · 7213/01
Source: “Record flight times, distances flown, and fuel consumption in log books.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Recording times, distances and fuel in a log is basic data capture.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Inputting information into teletype networks and computerised data systems
shifting to AI
This is reading one thing and writing another: information in, a record out. That is the shape today's tools are built for.
importance 75 · 7213/02
Source: “Input information into teletype networks and computerised data systems.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keying information into computer systems is exactly what software replaces.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Maintaining files of personnel rosters related to emergency calls
shifting to AI
This is reading one thing and writing another: files of personnel rosters in, a record out. That is the shape today's tools are built for.
importance 70 · 7213/02
Source: “Maintain files of personnel rosters related to emergency calls.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping roster files up to date is routine record-keeping.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Planning daily tasks and schedules
shifting to AI
This is reading one thing and writing another: tasks in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/03
Source: “Plan daily tasks and schedules, including route planning.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Planning routes and daily schedules is a classic scheduling problem software solves well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Maintaining records of customer charges
shifting to AI
This is reading one thing and writing another: records of customer charges in, a record out. That is the shape today's tools are built for.
importance 70 · 7213/03
Source: “Maintain records of customer charges.” (UK task statement)
How this row was scored
Exposure score: 88 out of 100 (84–92 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping records of customer charges is routine bookkeeping.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Communicating flight arrivals and departures to relevant stakeholders
shifting to AI
This is reading one thing and writing another: flight arrivals in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/01
Source: “Communicate flight arrivals and departures to relevant stakeholders.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Telling people when flights land and leave is standard information sharing that systems already push out.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Providing customers with relevant emergency service contact numbers
shifting to AI
This is reading one thing and writing another: customers in, a record out. That is the shape today's tools are built for.
importance 75 · 7213/02
Source: “Provide customers with relevant emergency service contact numbers.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Giving out the right service contact number is simple lookup and reply.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Answering routine enquiries from patrons
shifting to AI
This is reading one thing and writing another: routine enquiries in, a record out. That is the shape today's tools are built for.
importance 70 · 7213/02
Source: “Answer routine enquiries from patrons.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering routine enquiries is well-trodden ground for software.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Reading maps and following written and verbal geographic directions
shifting to AI
This is reading one thing and writing another: maps in, a record out. That is the shape today's tools are built for.
importance 65 · 7213/02
Source: “Read maps and follow written and verbal geographic directions.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Mapping data is public and abundant, so software turns written and spoken directions into locations quickly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Relaying departure, arrival, delay, aircraft and airfield status to upline controlling agencies
shifting to AI
This is reading one thing and writing another: departure, arrival, delay, aircraft and airfield status in, a record out. That is the shape today's tools are built for.
importance 85 · 7213/01
Source: “Relay departure, arrival, delay, aircraft and airfield status to upline controlling agencies.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Passing on status information in a set format is routine relaying that software does reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Inputting, monitoring and collating data impacting day to day flight operations using relevant Aviation Systems
shifting to AI
This is reading one thing and writing another: data impacting day in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/01
Source: “Input, monitor and collate data impacting day to day flight operations using relevant Aviation Systems.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Entering and pulling together operational data is exactly the sort of work systems already do.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Receiving and posting weather information and flight plan data
shifting to AI
This is reading one thing and writing another: weather information in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/01
Source: “Receive and post weather information and flight plan data, such as air routes or arrival and departure times.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Taking weather and flight plan data and posting it correctly is structured data handling software does reliably.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Filing sector-specific documentation
shifting to AI
This is reading one thing and writing another: sector-specific documentation in, a record out. That is the shape today's tools are built for.
importance 70 · 7213/01
Source: “File sector-specific documentation.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Filing standard documentation is routine record-keeping software handles.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Identifying, recording and updating incident-relevant information using sector-specific technology
shifting to AI
This is reading one thing and writing another: incident-relevant information in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/02
Source: “Identify, record, and update incident-relevant information using sector-specific technology.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Capturing and updating incident details in the system is structured data work.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Scanning status charts and computer screens to determine emergency units available for dispatch
shifting to AI
This is reading one thing and writing another: status charts in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/02
Source: “Scan status charts and computer screens to determine emergency units available for dispatch.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Reading availability off status screens is a system lookup software does instantly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring alarm systems to detect emergencies
shifting to AI
This is reading one thing and writing another: alarm systems in, a record out. That is the shape today's tools are built for.
importance 65 · 7213/02
Source: “Monitor alarm systems to detect emergencies, such as fires and unauthorised entry into establishments.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Alarm monitoring is already largely automated detection with alerts sent on.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Arranging work with customers and initiating work orders
shifting to AI
This is reading one thing and writing another: work in, a record out. That is the shape today's tools are built for.
importance 65 · 7213/03
Source: “Arrange work with customers and initiate work orders.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking work and raising job sheets is scheduling and administration software already handles.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Organizing and prioritizing own workload to meet deadlines
shifting to AI
This is reading one thing and writing another: own workload in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/01
Source: “Organize and prioritize own workload to meet deadlines.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Sorting and prioritising a work queue against deadlines is scheduling work that software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Assessing aircraft status recording suitability for operational tasks by referring to technical specifications
shifting to AI
This is reading one thing and writing another: aircraft status recording suitability in, a record out. That is the shape today's tools are built for.
importance 85 · 7213/01
Source: “Assess aircraft status recording suitability for operational tasks by referring to technical specifications.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (62–76 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Comparing aircraft status against written specifications is a documented checking job software does well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Procuring and producing information on the safe operation of aircraft
shifting to AI
This is reading one thing and writing another: information in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/01
Source: “Procure and produce information on the safe operation of aircraft.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (62–76 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Collecting and writing up flight safety information is document work software produces well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reviewing and monitoring air traffic control documentation for compliance
shifting to AI
This is reading one thing and writing another: air traffic control documentation in, a record out. That is the shape today's tools are built for.
importance 75 · 7213/01
Source: “Review and monitor air traffic control documentation for compliance.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (62–76 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Checking documentation against compliance rules is exactly the sort of review software does thoroughly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Contacting emergency response field units to determine emergency units available for dispatch
shifting to AI
This is reading one thing and writing another: emergency response field units in, a record out. That is the shape today's tools are built for.
importance 85 · 7213/02
Source: “Contact emergency response field units to determine emergency units available for dispatch.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Checking which units are free is a straightforward system and radio query.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Contacting the crew and passing on essential information
shifting to AI
This is reading one thing and writing another: the crew in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/02
Source: “Contact the crew and pass on essential information.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Passing essential details to a crew is standard, structured communication.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Referring calls not requiring dispatches to appropriate departments
shifting to AI
This is reading one thing and writing another: calls not requiring dispatches in, a record out. That is the shape today's tools are built for.
importance 75 · 7213/02
Source: “Refer calls not requiring dispatches to appropriate departments.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Routing a non-urgent call to the right department follows clear rules.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Advising staff about traffic problems
shifting to AI
This is reading one thing and writing another: staff in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/03
Source: “Advise staff about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Passing on traffic and hazard information is standard, structured communication.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Arranging work crews, equipment or transporting for several different work locations
shifting to AI
This is reading one thing and writing another: work crews, equipment in, a record out. That is the shape today's tools are built for.
importance 70 · 7213/03
Source: “Arrange work crews, equipment, or transport for several different work locations.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Matching crews, kit and transport to sites is scheduling work software does quickly.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing flight planning publications, operations publications, charts, maps and weather information
shifting to AI
This is reading one thing and writing another: flight planning publications, operations publications, charts in, a record out. That is the shape today's tools are built for.
importance 85 · 7213/01
Source: “Provide flight planning publications, operations publications, charts, maps, and weather information.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Charts, maps and weather come from published feeds that systems assemble and distribute automatically.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Maintaining flight operations records of incoming and outgoing flights
shifting to AI
This is reading one thing and writing another: flight operations records in, a record out. That is the shape today's tools are built for.
importance 75 · 7213/01
Source: “Maintain flight operations records of incoming and outgoing flights.” (UK task statement)
How this row was scored
Exposure score: 66 out of 100 (62–70 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Flight movement records are structured data that systems keep more reliably than people.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Responding to enquiries by providing relevant information to internal and external stakeholders
shifting to AI
This is reading one thing and writing another: enquiries in, a record out. That is the shape today's tools are built for.
importance 80 · 7213/01
Source: “Respond to enquiries by providing relevant information to internal and external stakeholders.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering enquiries with the right information suits software well, with a person handling the trickier ones.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Coordinating with agencies to meet aircrew requirements for accommodation and catering
shifting to AI
This is reading one thing and writing another: agencies in, a record out. That is the shape today's tools are built for.
importance 70 · 7213/01
Source: “Coordinate with agencies to meet aircrew requirements for accommodation and catering.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking crew hotels and catering with suppliers is routine coordination that software already handles end to end.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Anticipating aircraft equipment needs for air evacuation and cargo flights
changing shape
The software now makes the first pass at aircraft equipment needs, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 7213/01
Source: “Anticipate aircraft equipment needs for air evacuation and cargo flights.” (UK task statement)
How this row was scored
Exposure score: 59 out of 100 (52–66 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; mistakes that are cheap to catch.
The rating behind it: Forecasting equipment needs from flight schedules is planning work software supports well, though local knowledge matters.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Monitoring various radio frequencies to stay informed of developing situations
changing shape
The software now makes the first pass at various radio frequencies, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 7213/02
Source: “Monitor various radio frequencies to stay informed of developing situations.” (UK task statement)
How this row was scored
Exposure score: 59 out of 100 (52–66 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; mistakes that are cheap to catch.
The rating behind it: Software can listen to and transcribe radio traffic, though noisy channels and local context still trip it up.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Planning for potential environmental risks
changing shape
The software now makes the first pass at potential environmental risks, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 7213/02
Source: “Plan for potential environmental risks, including severe weather conditions.” (UK task statement)
How this row was scored
Exposure score: 58 out of 100 (51–65 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Weather and environmental risk plans can be drafted from published guidance, with the farm's own weak points added.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Controlling message traffic to ensure efficient flow
changing shape
The software now makes the first pass at message traffic, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 85 · 7213/01
Source: “Control message traffic to ensure efficient flow.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Managing message flow is largely queueing and routing, which software does well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Interpreting notices to airmen, notams) and responding accordingly
changing shape
The software now makes the first pass at notices, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 75 · 7213/01
Source: “Interpret notices to airmen (notams) and respond accordingly.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Notices to airmen are structured published text software reads well, though acting on them is a safety responsibility.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Dispatching units in accordance with established procedures
changing shape
The software now makes the first pass at units, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 7213/02
Source: “Dispatch units in accordance with established procedures.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Dispatching to set procedures is rule-following work software handles, under a responsible controller.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Using sector-specific grading guidelines or mobilising procedures to decide and take the appropriate course of action
changing shape
The software now makes the first pass at sector-specific grading guidelines, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 80 · 7213/02
Source: “Use sector-specific grading guidelines or mobilising procedures to decide and take the appropriate course of action.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Grading rules are written down and applied consistently, though the decision sits with the person on duty.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Analysing information to identify risks to the public
changing shape
The software now makes the first pass at information, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 7213/02
Source: “Analyse information to identify risks to the public, colleagues, and other agencies.” (UK task statement)
How this row was scored
Exposure score: 50 out of 100 (43–57 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch.
The rating behind it: Patterns can be picked out automatically, but the decisive detail is often local knowledge nobody writes down.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Alerting airport emergency services in cases of emergency or when aircraft are experiencing difficulties
changing shape
The software now makes the first pass at airport emergency services, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 85 · 7213/01
Source: “Alert airport emergency services in cases of emergency or when aircraft are experiencing difficulties.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Raising an alert against set criteria is easy to automate, though the operator sits in the airport operations room and answers for the call.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Utilising aviation systems relevant to own role to achieve desired outcomes
changing shape
The software now makes the first pass at this work, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 80 · 7213/01
Source: “Utilise aviation systems relevant to own role to achieve desired outcomes.” (UK task statement)
How this row was scored
Exposure score: 49 out of 100 (42–56 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Using aviation systems for everyday tasks is documented software work, though some steps happen out on the airfield.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Arranging for necessary repairs to be carried out
changing shape
The software now makes the first pass at necessary repairs, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 7213/03
Source: “Arrange for necessary repairs to be carried out.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Logging faults and calling out repairers is scheduling work software handles well.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Managing and coordinating all communications within specifically assigned territories
changing shape
The software now makes the first pass at all communications within specifically assigned territories, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 60 · 7213/03
Source: “Manage and coordinate all communications within specifically assigned territories.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Much of the message handling is structured, but coordinating a live railway area is a safety-critical human role.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Determining the location of the incident
changing shape
The software now makes the first pass at the location of the incident, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 7213/02
Source: “Determine the location of the incident.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Mapping and phone location data do much of this, though confused callers still need a person to work it out.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Gathering specific details related to reported incidents for further investigation
changing shape
The software now makes the first pass at specific details, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 75 · 7213/02
Source: “Gather specific details related to reported incidents for further investigation.” (UK task statement)
How this row was scored
Exposure score: 46 out of 100 (39–53 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Structured questioning is easy to script, but drawing detail out of a shaken caller needs a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assessing the situation and determining the level of response
changing shape
The software now makes the first pass at the situation, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 90 · 7213/02
Source: “Assess the situation and determine the level of response required.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Grading a call against set criteria is partly automatable, but a wrong call during an emergency carries real weight.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Adhering to organisational policy and legislation
changing shape
The software now makes the first pass at organisational policy, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 85 · 7213/02
Source: “Adhere to organisational policy and legislation.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (31–55 allowing for uncertainty): partial exposure, low confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Policies are written down, but following them in the moment is a duty carried by the person on shift.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Planning flight schedules in collaboration
changing shape
The software now makes the first pass at flight schedules, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 7213/01
Source: “Plan flight schedules in collaboration with others.” (UK task statement)
How this row was scored
Exposure score: 42 out of 100 (35–49 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Scheduling is a well-understood planning problem software solves well, though it is agreed with colleagues on site.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Updating visual display and status boards for air traffic control operations
changing shape
The software now makes the first pass at visual display, but someone has to be answerable for the result, and it cannot be the software. So the job becomes checking and deciding rather than producing.
importance 75 · 7213/01
Source: “Update visual display and status boards for air traffic control operations.” (UK task statement)
How this row was scored
Exposure score: 42 out of 100 (35–49 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Updating status displays is routine data work, though some boards still sit in the tower.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Delivering oral briefings to update stakeholders on policy changes and operational procedures
changing shape
The software now makes the first pass at oral briefings, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 7213/01
Source: “Deliver oral briefings to update stakeholders on policy changes and operational procedures.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Software can write the briefing, but standing up and delivering it to stakeholders is still a person's job.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Determining callers' locations and the nature of their problems to decide on the type of response
staying human
The rules require a named, qualified person to answer for callers' locations, and that person cannot be a piece of software.
importance 85 · 7213/02
Source: “Determine callers' locations and the nature of their problems to decide on the type of response needed.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Location tools do much of this automatically, though getting the real problem out of a caller needs a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assessing any impact on aircraft requirements and implementing any changes
staying human
The rules require a named, qualified person to answer for any impact, and that person cannot be a piece of software.
importance 80 · 7213/01
Source: “Assess any impact on aircraft requirements and implement any changes required such as the aviation systems needed at a particular location.” (UK task statement)
How this row was scored
Exposure score: 38 out of 100 (31–45 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it.
The rating behind it: Software can lay out the options, but deciding what an airfield actually needs relies on local operational knowledge.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Monitoring flight procedures and techniques for safety and efficiency
staying human
The ratings behind this row put flight procedures well outside what today's tools can do on their own.
importance 75 · 7213/01
Source: “Monitor flight procedures and techniques for safety and efficiency.” (UK task statement)
How this row was scored
Exposure score: 38 out of 100 (31–45 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Systems can flag departures from procedure, but judging whether a practice is safe still rests with operations staff.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Reporting equipment malfunctions to the maintenance team for repair
staying human
This work happens in the physical world: equipment malfunctions, in a real place. Software cannot follow it there.
importance 70 · 7213/02
Source: “Report equipment malfunctions to the maintenance team for repair.” (UK task statement)
How this row was scored
Exposure score: 38 out of 100 (31–45 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Writing up the fault is easy; noticing it usually means being at the machine.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Maintaining a continuous and accurate picture of aircraft positions within own area of responsibility
staying human
The rules require a named, qualified person to answer for a continuous, and that person cannot be a piece of software.
importance 80 · 7213/01
Source: “Maintain a continuous and accurate picture of aircraft positions within own area of responsibility.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: The picture comes from digital feeds, but keeping it accurate is a licensed safety responsibility.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 3/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Assessing the condition of the patient
staying human
The value here is that a specific person handles the condition of the patient and stands behind it. That is earned, not computed.
importance 85 · 7213/02
Source: “Assess the condition of the patient.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Done from a control room by phone using set questions, so no clinical registration is needed and software already assists.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Coordinating with emergency services and relevant bodies during emergencies
staying human
The value here is that a specific person handles emergency services and stands behind it. That is earned, not computed.
importance 75 · 7213/02
Source: “Coordinate with emergency services and relevant bodies during emergencies.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Message handling can be automated, but live coordination during an emergency depends on people trusting the voice on the line.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Coordinating changes to flight itineraries with appropriate Air Traffic Control
staying human
The ratings behind this row put changes well outside what today's tools can do on their own.
importance 80 · 7213/01
Source: “Coordinate changes to flight itineraries with appropriate Air Traffic Control (ATC) agencies.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Schedule changes follow documented procedures, but agreeing them live with air traffic control still runs through people.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Effectivelying communicate through written, verbal and electronic means, selecting the most appropriate method for different circumstances
staying human
The value here is that a specific person handles communicate and stands behind it. That is earned, not computed.
importance 85 · 7213/01
Source: “Effectively communicate through written, verbal, and electronic means, selecting the most appropriate method for different circumstances.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Written messages are easy to draft, but choosing the right approach with colleagues relies on reading people.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Receiving emergency and non-emergency contacts from the public and other agencies using a range of communication tools
staying human
The rules require a named, qualified person to answer for emergency, and that person cannot be a piece of software.
importance 85 · 7213/02
Source: “Receive emergency and non-emergency contacts from the public and other agencies using a range of communication tools, for example, telephone or online.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Contacts arrive through systems, but understanding what a caller actually needs still takes a person.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Coordinating with internal and external agencies to ensure an effective incident response
staying human
The rules require a named, qualified person to answer for internal and external agencies, and that person cannot be a piece of software.
importance 80 · 7213/02
Source: “Coordinate with internal and external agencies to ensure an effective incident response.” (UK task statement)
How this row was scored
Exposure score: 30 out of 100 (23–37 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Multi-agency coordination in a live incident runs on people talking and agreeing in the moment.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Ensuring aircraft comply with flight safety regulations
staying human
The rules require a named, qualified person to answer for aircraft, and that person cannot be a piece of software.
importance 80 · 7213/01
Source: “Ensure aircraft comply with flight safety regulations.” (UK task statement)
How this row was scored
Exposure score: 27 out of 100 (20–34 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Rules are documented, but confirming an aircraft complies is a responsibility placed on a qualified person.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 3/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Engaging in continuous professional development to maintain or improve knowledge and skills
staying human
The ratings behind this row put continuous professional development well outside what today's tools can do on their own.
importance 75 · 7213/01
Source: “Engage in continuous professional development to maintain or improve knowledge and skills.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over.
The rating behind it: AI can find and summarise material, but the learning itself is something the teacher has to do.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Engaging in activities for personal professional development
staying human
The ratings behind this row put activities well outside what today's tools can do on their own.
importance 80 · 7213/02
Source: “Engage in activities for personal professional development.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over.
The rating behind it: Learning and developing professionally is something only the person themselves can do.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Ensuring compliance with health and safety regulations and legislation in an aviation environment
staying human
This work happens in the physical world: compliance, in a real place. Software cannot follow it there.
importance 85 · 7213/01
Source: “Ensure compliance with health and safety regulations and legislation in an aviation environment.” (UK task statement)
How this row was scored
Exposure score: 25 out of 100 (18–32 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The rules are published and checks can be drafted automatically, but keeping an airfield compliant means being there to see it.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Coordinating flight activities with ground crews and air traffic control
staying human
The rules require a named, qualified person to answer for flight activities, and that person cannot be a piece of software.
importance 85 · 7213/01
Source: “Coordinate flight activities with ground crews and air traffic control.” (UK task statement)
How this row was scored
Exposure score: 23 out of 100 (16–30 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Coordinating live aircraft movements happens over radio between people who need to understand each other instantly.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Working with a range of agencies to ensure that normal support for local communities continues in the event of an emergency
staying human
The value here is that a specific person handles a range of agencies and stands behind it. That is earned, not computed.
importance 75 · 7213/02
Source: “Work with a range of agencies to ensure that normal support for local communities continues in the event of an emergency.” (UK task statement)
How this row was scored
Exposure score: 23 out of 100 (16–30 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Planning with partner agencies is desk work, but the agreements are made between people who know each other.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Conducting training sessions on operational procedures for operations staff
staying human
This work happens in the physical world: sessions, in a real place. Software cannot follow it there.
importance 70 · 7213/01
Source: “Conduct training sessions on operational procedures for operations staff.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Materials can be drafted easily, but running the session and answering staff in the room is done in person.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Ensuring safe systems of work
staying human
This work happens in the physical world: safe systems of work, in a real place. Software cannot follow it there.
importance 50 · 7213/03
Source: “Ensure safe systems of work are applied, hazards and risks are identified and mitigated in their own work.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Safe working rules are written down, but applying them to your own work happens in the workplace, not on a screen.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Relaying messages about emergencies, accidents, locations of crew and personnel and fire hazard conditions
staying human
This work happens in the physical world: messages, in a real place. Software cannot follow it there.
importance 85 · 7213/02
Source: “Relay messages about emergencies, accidents, locations of crew and personnel, and fire hazard conditions.” (UK task statement)
How this row was scored
Exposure score: 19 out of 100 (9–29 allowing for uncertainty): minimal exposure, medium confidence, and it moved between repeat runs, so the range is widened.
Why it sits in this group: mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Relaying emergency messages is quick communication that depends on being out there with the crews.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Learning material and passing required tests for certification
staying human
The rules require a named, qualified person to answer for material, and that person cannot be a piece of software.
importance 80 · 7213/02
Source: “Learn material and pass required tests for certification.” (UK task statement)
How this row was scored
Exposure score: 19 out of 100 (7–31 allowing for uncertainty): minimal exposure, low confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Study material is easy to produce, but the certification has to be earned by the person.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 3/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Taking appropriate action in the event of incidents
staying human
The ratings behind this row put appropriate action well outside what today's tools can do on their own.
importance 80 · 7213/01
Source: “Take appropriate action in the event of incidents, disruptions, or emergencies, documenting actions and outcomes.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the five ratings behind the score, with no single dominant reason.
The rating behind it: Writing up what happened is easy; deciding and taking action during a live incident is not.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Resolving problems by speaking with customers
staying human
The value here is that a specific person handles problems and stands behind it. That is earned, not computed.
importance 70 · 7213/03
Source: “Resolve problems by speaking with customers, supervisors, contractors, or other personnel.” (UK task statement)
How this row was scored
Exposure score: 17 out of 100 (10–24 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Sorting out problems by talking to customers, contractors and staff depends on live conversation and trust between people.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Maintaining radio and radar contact with aircraft
staying human
The rules require a named, qualified person to answer for radio, and that person cannot be a piece of software.
importance 85 · 7213/01
Source: “Maintain radio and radar contact with aircraft.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (12–20 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; someone qualified has to answer for it.
The rating behind it: Holding radio and radar contact with aircraft is a licensed operational role, not a document to produce.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 3/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Coordinating airport-wide snow clearance on runways and taxiways
staying human
This work happens in the physical world: airport-wide snow clearance, in a real place. Software cannot follow it there.
importance 75 · 7213/01
Source: “Coordinate airport-wide snow clearance on runways and taxiways.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Clearing snow needs people and machines out on the runway; only the planning happens at a desk.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Coordinating with teams in aircraft or airfield vicinity to maintain efficient and safe service
staying human
This work happens in the physical world: teams, in a real place. Software cannot follow it there.
importance 75 · 7213/01
Source: “Coordinate with teams in aircraft or airfield vicinity to maintain efficient and safe service.” (UK task statement)
How this row was scored
Exposure score: 15 out of 100 (8–22 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Coordinating with teams working around aircraft happens face to face and on the move.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Initiating corrective actions in emergency situations to ensure flight safety
staying human
The rules require a named, qualified person to answer for corrective actions, and that person cannot be a piece of software.
importance 85 · 7213/01
Source: “Initiate corrective actions in emergency situations to ensure flight safety.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it.
The rating behind it: Acting in a live flight emergency is a judgement the rules place with an accountable, qualified person.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 3/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Working collaboratively with cross-functional teams to achieve organisational goals
staying human
The value here is that a specific person handles cross-functional teams and stands behind it. That is earned, not computed.
importance 75 · 7213/01
Source: “Work collaboratively with cross-functional teams to achieve organisational goals.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Working well across teams depends on relationships built between particular people.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Using active listening and various communication methods to understand people and building relationships
staying human
The value here is that a specific person handles active and stands behind it. That is earned, not computed.
importance 85 · 7213/02
Source: “Use active listening and various communication methods to understand people and build relationships.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (9–17 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Listening properly and building trust with someone is the work itself, and needs a person.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Serving as a duty officer in a 24-hour system
staying human
The rules require a named, qualified person to answer for a duty officer, and that person cannot be a piece of software.
importance 75 · 7213/02
Source: “Serve as a duty officer in a 24-hour system, responding to emergencies.” (UK task statement)
How this row was scored
Exposure score: 13 out of 100 (6–20 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Being the duty officer means a named person is genuinely available and answerable through the night.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Managing aircraft as they approach the airport
staying human
The rules require a named, qualified person to answer for aircraft, and that person cannot be a piece of software.
importance 80 · 7213/01
Source: “Manage aircraft as they approach the airport.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (8–16 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: someone qualified has to answer for it.
The rating behind it: Handling aircraft on approach is legally an act of a licensed air traffic controller.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 4/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Keeping the caller calm
staying human
The value here is that a specific person handles the caller calm and stands behind it. That is earned, not computed.
importance 85 · 7213/02
Source: “Keep the caller calm.” (UK task statement)
How this row was scored
Exposure score: 11 out of 100 (7–15 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Keeping a frightened caller calm rests entirely on a human voice on the other end.
The five ratings: output a model can produce 1/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 4/4 · how much data exists 2/4.
Using airfield landing aids and digital communications equipment for navigational tasks
staying human
This work happens in the physical world: airfield landing aids, in a real place. Software cannot follow it there.
importance 85 · 7213/01
Source: “Use airfield landing aids and digital communications equipment for navigational tasks.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Operating landing aids and airfield equipment is hands-on, licensed work at the airfield.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 3/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Securing confidential materials as part of general office activities
staying human
This work happens in the physical world: confidential materials, in a real place. Software cannot follow it there.
importance 70 · 7213/02
Source: “Secure confidential materials as part of general office activities.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Securing confidential material means physically putting it away and locking it.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Monitoring the marshalling of aircraft and other vehicles
staying human
This work happens in the physical world: the marshalling of aircraft, in a real place. Software cannot follow it there.
importance 85 · 7213/01
Source: “Monitor the marshalling of aircraft and other vehicles.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Watching aircraft and vehicles move on the apron depends on eyes on the airfield.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Supervising the loading and unloading of aircraft using specialist equipment
staying human
This work happens in the physical world: the loading and unloading of aircraft, in a real place. Software cannot follow it there.
importance 85 · 7213/01
Source: “Supervise the loading and unloading of aircraft using specialist equipment.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Overseeing loading happens out on the apron with the equipment and the crew present.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Carrying out airfield management activities to ensure operational efficiency
staying human
This work happens in the physical world: airfield management activities, in a real place. Software cannot follow it there.
importance 75 · 7213/01
Source: “Carry out airfield management activities to ensure operational efficiency.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Keeping an airfield running means inspections and decisions made out on the airfield itself.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Ensuring the security of airfields
staying human
This work happens in the physical world: the security of airfields, in a real place. Software cannot follow it there.
importance 75 · 7213/01
Source: “Ensure the security of airfields.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Airfield security depends on people physically patrolling and checking.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Contributing to the security of individuals and property in airside and landside areas
staying human
This work happens in the physical world: the security of individuals, in a real place. Software cannot follow it there.
importance 80 · 7213/01
Source: “Contribute to the security of individuals and property in airside and landside areas.” (UK task statement)
How this row was scored
Exposure score: 5 out of 100 (0–12 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Keeping people and property safe airside means being physically present and watching.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Safelying marshal and controlling the movement of aircraft and vehicles using appropriate hand signals and techniques
staying human
This work happens in the physical world: marshal, in a real place. Software cannot follow it there.
importance 80 · 7213/01
Source: “Safely marshal and control the movement of aircraft and vehicles using appropriate hand signals and techniques.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Marshalling aircraft means standing on the apron giving hand signals.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 2/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Conducting physical inspections of property to ensure compliance with security policies and regulations
staying human
This work happens in the physical world: physical inspections of property, in a real place. Software cannot follow it there.
importance 75 · 7213/01
Source: “Conduct physical inspections of property to ensure compliance with security policies and regulations.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: A physical inspection of a property has to be walked in person.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Effectivelying handle dangerous goods in emergency situations
staying human
This work happens in the physical world: handle dangerous goods, in a real place. Software cannot follow it there.
importance 70 · 7213/01
Source: “Effectively handle dangerous goods in emergency situations, ensuring the safety of all stakeholders.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Dealing with dangerous goods in an emergency is hands-on work in protective equipment.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Responding to medical emergencies by providing first aid and necessary medical assistance
staying human
This work happens in the physical world: medical emergencies, in a real place. Software cannot follow it there.
importance 85 · 7213/02
Source: “Respond to medical emergencies by providing first aid and necessary medical assistance.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Giving first aid means hands on a person at the scene.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 1/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.

What this job pays, and how many people do it

Median pay: £36,400a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 37,200in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: details of calls, dispatches and messages in, a record out. The rows above are exactly that shape: recording details of calls, dispatches and messages and completing sector-specific documentation, such as flight plans and aircraft routes. What it cannot do is be there in the room, and that is still where medical emergencies get done. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

Your week is splitting in two, and which half fills it is the whole question. Recording details of calls, dispatches and messages is going; responding to medical emergencies by providing first aid and necessary medical assistance is not.

So, given all that: 34% of this job's task weight sits in rows the software is already learning, 21% in rows that change shape rather than disappear, and 45% in rows it is nowhere near. That is the position, measured across 103 scored tasks. It is not a forecast about you.

The occupation is an average and you are not, so the first job below is finding out where your own week actually sits.

This week: one thing

Print the task ledger above and put your own hours next to each row. Roughly, in pen, in one sitting. Then look at which group your hours actually pile up in. Twenty minutes, this week.

What you end up holding: your own week, on one page, sorted into what is shifting and what is not
How long it takes: about twenty minutes

If printing it isn’t practical: Read the rows off this page and write the same list on the back of an envelope. Same twenty minutes, same page, and it works just as well said out loud to someone who knows the job. The point is your hours next to the rows, not the paper it is on.

Over the next 90 days

Volunteer toward the durable end, visibly. Over the next ninety days put your hand up for the work in the bottom group (responding to medical emergencies by providing first aid and necessary medical assistance) and let people see you doing it. Not a new project: the same job, with your mix deliberately tilted. The point is that when the rota or the reorganisation comes, the version of you people picture is the one doing the part that stays.

Over the next 12 months

Claim a specialism at the durable end and let the other end go. Over a year, deliberately become the person who handles responding to medical emergencies by providing first aid and necessary medical assistance, and deliberately stop being the first choice for the rows in the top group. That trade costs something, because the exposed work is often the comfortable work. Decide it on purpose rather than by drift. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to communication operators (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was aircraft pilots and air traffic controllers: only about 9% of its durable work is work you already do and the 2.3× pay gap is the market pricing a barrier. Your own job splits about 34/66: that share of the list sits in the top exposure band and the rest does not. On this evidence the honest move is inside the job rather than out of it. Become the person who owns “answer incoming calls for emergency and non-emergency services”, and let the exposed end go.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

Aircraft pilots and air traffic controllers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “manage aircraft as they approach the airport”. Across the whole of both lists that adds up to about 9% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 9% of the durable side of that job. That is a different job, not a next step. The pay gap is the market pricing a barrier: £82,746 against your £36,415 is 2.27× (ASHE Table 14.7a, 2025 provisional (both)), and you would be crossing it holding about 9% of their durable work. A gap that size with an overlap that small is a wish, not a route.
Look at that job’s page anyway →
Air transport operatives
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “safely marshal and control the movement of aircraft and vehicles using appropriate hand signals and techniques”. Across the whole of both lists that adds up to about 9% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 9% of the durable side of that job. That is a different job, not a next step.
Look at that job’s page anyway →
Fire service officers (watch manager and below)
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “take appropriate action in the event of incidents, disruptions, or emergencies, documenting actions and outcomes”. Across the whole of both lists that adds up to about 5% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 5% of the durable side of that job. That is a different job, not a next step.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 34% of its task weight, across 103 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The whole-job doom story
Nothing on this page says this job ends. It says the mix inside it moves. Half the rows above are unchanged or changing shape, and the plan is about which half your week sits in. That is a very different problem, and a solvable one.
Panic-buying a course
Do the twenty-minute sorting exercise first. Most people who buy a course before they have done it buy the wrong one, and the free services listed below will tell you the same thing without charging for it.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which Electrical and Electronic Engineering Technologists and Technicians is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

The other groups this work is counted across:

In US official statistics this job is counted as Electrical and Electronic Engineering Technologists and Technicians, Switchboard Operators, Including Answering Service, Telephone Operators, Public Safety Telecommunicators and Airfield Operations Specialists. Pay is shown separately for each of those groups (medians cannot be averaged together), while the task list and the scores on this page are for this group only.

Your route through this

Where to go next, and what it costs

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Skills Bootcamps
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
- Skills Bootcamps - what they are and who can do them (DfE, Skills for Careers)
- Skills Bootcamps - JobHelp (DWP)
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
- Skills Development Scotland
In Wales:
Careers Wales
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded

No Space for this job, but one for what is happening to it

Nothing Collab365 runs is built for communication operators, and we are not going to point you at the nearest one and call it a fit.

There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 34% of the work on this page is already inside what they can do.

Try The AI Authority free →

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

The AI Authority is a general community about working with AI, not a course for communication operators. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.

Noted, and thank you. We’ll email you if a Space for communication operators launches. Nothing else.

That did not look like an email address, so nothing was saved. Have another go below.

We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.

No Space for communication operators yet. Should there be one?

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

Collab365 launches new communities where the need is real. If one for communication operators existed, with researched problems, courses and people in the same boat, would you want in?

Your email

We use your email address for one thing: to tell you if a Space for communication operators launches. We never sell it, never use it for unrelated marketing, and every email has a one-click unsubscribe. Our privacy policy has the full version.

This unlocks nothing. Every figure, every row and every step on this page is already yours, whether you fill this in or not.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace Communication operators?: Not as a job, but it is already doing parts of the work. Across the 103 official task statements scored for Communication operators (United Kingdom, SOC 7213), 34% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 46 out of 100 (range 40–52, band: partial). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “Communication operators” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Record details of calls, dispatches, and messages” (93/100, very high); “Archive details of calls for future reference and quality assurance” (93/100, very high); “Log flight arrivals and departures” (88/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “Communication operators” stay human?: About 45% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Respond to medical emergencies by providing first aid and necessary medical assistance” (0/100, minimal); “Effectively handle dangerous goods in emergency situations, ensuring the safety of all stakeholders” (0/100, minimal); “Conduct physical inspections of property to ensure compliance with security policies and regulations” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “Communication operators” do about AI?: Start from the ledger rather than the headline: 34% of this job's weighted core work is exposed, and roughly 45% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for Communication operators calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 103 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
One task scored differently between repeat runs, so its range on this page is wider. We would rather show the wobble than hide it.
2 rows are marked low confidence, so treat them as a ballpark rather than a fine measurement.
The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
18 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

How we score a job Download this release Look up another job

Using these figures?

Cite this

Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.