Will AI replace Delivery operatives?

Not as a job, but it is already doing parts of the work. Across the 19 official task statements scored for Delivery operatives (United Kingdom, SOC 9253), 13% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 19 out of 100 (range 16–24, band: minimal). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “Delivery operatives” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Determine the most efficient travel route for deliveries” (93/100, very high); “Plan vehicle routes” (83/100, very high); “Update delivery paperwork” (69/100, high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “Delivery operatives” stay human?

About 83% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Return undelivered items to the dispatch centre” (0/100, minimal); “Obey traffic laws” (0/100, minimal); “Follow established traffic and transport procedures” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “Delivery operatives” do about AI?

Start from the ledger rather than the headline: 13% of this job's weighted core work is exposed, and roughly 83% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for Delivery operatives calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 19 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK dataswitch to US

Delivery operatives

driving to designated delivery locations, packaging items for delivery and confirming with customers the items designated for relocation. If that's your week, this page is about your job.

The honest answer

AI changes the edges of this job, not the middle: driving to designated delivery locations is work software can't reach.

Your move: what you can actually do about this ↓

Where the work sits, by task weight

shifting to AI: 13%
changing shape: 4%
staying human: 83%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 19 out of 100 (16–24 allowing for uncertainty): minimal exposure, across 19 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for delivery operatives is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

What shifts is determining the most efficient travel route for deliveries: the paper around the work, not the work.

Your week, as this page understands it

Delivery operatives load and unload goods from removal vans and delivery vehicles, convey household and office furniture, goods, equipment or other items, accompany drivers of road vehicles, and perform other elementary goods handling tasks. The job title says “delivery operatives”. The real job is the part underneath: driving to designated delivery locations. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But delivery operatives is not one task. It is 19 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is driving to designated delivery locations, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 13%
changing shape: 4%
staying human: 83%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

4 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Shifting to AI

3 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Determining the most efficient travel route for deliveries
This is reading one thing and writing another: the most efficient travel route in, a record out. That is the shape today's tools are built for.
importance 50 · 9253/00
Source: “Determine the most efficient travel route for deliveries.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Route planning is exactly what satellite navigation and delivery software already do better than a person.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Planning vehicle routes
This is reading one thing and writing another: vehicle routes in, a record out. That is the shape today's tools are built for.
importance 50 · 9253/00
Source: “Plan vehicle routes.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (76–90 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Routing software is mature, though planners still override it for access, driver hours and customer quirks.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Updating delivery paperwork
This is reading one thing and writing another: delivery paperwork in, a record out. That is the shape today's tools are built for.
importance 50 · 9253/00
Source: “Update delivery paperwork.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (65–73 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Filling in delivery records is routine form-work that handheld scanners and software already handle, though the details come from someone out on the round.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.

Changing shape

1 task

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Reporting delays, accidents or other traffic and transporting situations using telephones or mobile two-way radios
The software now makes the first pass at delays, accidents or other traffic and transporting situations, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 9253/00
Source: “Report delays, accidents, or other traffic and transport situations using telephones or mobile two-way radios.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Passing on delay and incident updates is short routine communication, and vehicle tracking systems already flag many of these situations automatically.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.

Staying human

15 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Driving to designated delivery locations
This work happens in the physical world: designated delivery locations, in a real place. Software cannot follow it there.
importance 80 · 9253/00
Source: “Drive to designated delivery locations.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Someone has to be behind the wheel getting the van to the door, which software cannot do for you.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Loading and unloading equipment from vehicles safely and securely
This work happens in the physical world: equipment, in a real place. Software cannot follow it there.
importance 80 · 9253/00
Source: “Load and unload equipment from vehicles safely and securely.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Lifting and securing kit in a vehicle is hands-on work that only a person on site can do.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Loading and unloading goods from lorries for delivery and transporting operations
This work happens in the physical world: goods, in a real place. Software cannot follow it there.
importance 80 · 9253/00
Source: “Load and unload goods from lorries for delivery and transport operations.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Lifting goods on and off a lorry means physically handling them at the vehicle, which software cannot do.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Unloading items at the destination
This work happens in the physical world: items, in a real place. Software cannot follow it there.
importance 80 · 9253/00
Source: “Unload items at the destination.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Getting goods off the vehicle takes hands and muscle at the delivery address.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Delivering products to customers and providing invoices
This work happens in the physical world: products, in a real place. Software cannot follow it there.
importance 70 · 9253/00
Source: “Deliver products to customers and provide invoices.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Software can produce the invoice, but the delivery itself still needs a person carrying goods to the customer.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Driving a fixed axle vehicle over 3.5 tonnes in weight
This work happens in the physical world: a fixed axle vehicle over 3.5 tonnes, in a real place. Software cannot follow it there.
importance 70 · 9253/00
Source: “Drive a fixed axle vehicle over 3.5 tonnes in weight, delivering or collecting goods in urban locations as per contractual agreements.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it.
The rating behind it: Driving a lorry over 3.5 tonnes needs a person at the wheel who holds the vocational licence the law requires.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 3/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.

Show the other 9 tasks

Inspecting shipment contents and comparing with records to verify accuracy
staying human
This work happens in the physical world: shipment contents, in a real place. Software cannot follow it there.
importance 50 · 9253/00
Source: “Inspect shipment contents and compare with records to verify accuracy.” (UK task statement)
How this row was scored
Exposure score: 38 out of 100 (31–45 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Comparing contents to paperwork is simple checking, but the boxes must be opened and looked at.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Confirming with customers the items designated for relocation
staying human
This work happens in the physical world: customers the items, in a real place. Software cannot follow it there.
importance 60 · 9253/00
Source: “Confirm with customers the items designated for relocation.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Checking a list with the customer is largely admin, though it usually happens face to face in their home.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Collecting payments for goods
staying human
This work happens in the physical world: payments, in a real place. Software cannot follow it there.
importance 50 · 9253/00
Source: “Collect payments for goods delivered or loaded.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Taking payment is largely handled by card machines and online payment already, though someone still has to be at the door with the goods.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Ensuring relevant staff sign for deliveries
staying human
This work happens in the physical world: relevant staff sign, in a real place. Software cannot follow it there.
importance 50 · 9253/00
Source: “Ensure relevant staff sign for deliveries.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Proof of delivery is now mostly app signatures or photos, but someone still has to be at the door to get it.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Packaging items for delivery
staying human
This work happens in the physical world: items, in a real place. Software cannot follow it there.
importance 70 · 9253/00
Source: “Package items for delivery.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Putting goods into packaging is hands-on work that has to happen at the bench.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Disassembling larger items of furniture for packing and removal
staying human
This work happens in the physical world: larger items of furniture, in a real place. Software cannot follow it there.
importance 60 · 9253/00
Source: “Disassemble larger items of furniture for packing and removal.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Taking furniture apart needs tools and hands in the room.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Following established traffic and transporting procedures
staying human
This work happens in the physical world: established traffic, in a real place. Software cannot follow it there.
importance 60 · 9253/00
Source: “Follow established traffic and transport procedures.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: This is about how you behave while driving, so it needs a person actually operating the vehicle.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Obeying traffic laws
staying human
This work happens in the physical world: traffic laws, in a real place. Software cannot follow it there.
importance 60 · 9253/00
Source: “Obey traffic laws.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Staying within the law on the road is something only the person driving can do.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Returning undelivered items to the dispatch centre
staying human
This work happens in the physical world: undelivered items, in a real place. Software cannot follow it there.
importance 60 · 9253/00
Source: “Return undelivered items to the dispatch centre.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Bringing goods physically back to the depot needs a driver and a vehicle.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.

What this job pays, and how many people do it

Median pay: £28,700a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 21,800in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: the most efficient travel route in, a record out. The rows above are exactly that shape: determining the most efficient travel route for deliveries and planning vehicle routes. What it cannot do is be there in the room, and that is still where designated delivery locations get done. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

Start with what does not change: driving to designated delivery locations is the middle of this job, and the evidence on this page says it stays with a person.

So, given all that: 13% of this job's task weight sits in rows the software is already learning, 4% in rows that change shape rather than disappear, and 83% in rows it is nowhere near. That is the position, measured across 19 scored tasks. It is not a forecast about you.

So the thing worth your attention is not the job going away. It is the layer around it. Determining the most efficient travel route for deliveries is the part turning into software, and being the person who understands that layer is worth money.

This week: one thing

Ask the one question. Find whoever is bringing new software into your workplace (the manager, the office, whoever runs the system) and ask them what it is meant to do to the most efficient travel route, and what it is not meant to touch. Ten minutes, this week, before anyone decides it for you.

What you end up holding: a straight answer about what is actually being rolled out, and when
How long it takes: ten minutes

If there’s nobody obvious to ask, or you’d rather not ask your manager: Put the same question to your union rep, your shift lead or the person who has been there longest, in person, over a break. Same ten minutes, same answer, and you will usually get a straighter one. Write down what they say. The note is the artifact, and it tells you whether designated delivery locations are in scope or not. Nothing to log into, no licence needed.

Over the next 90 days

Get inside the tool rollout rather than waiting for it. Over the next ninety days, ask to be in the group that tests, checks or signs off whatever new system arrives near reporting delays, accidents or other traffic and transporting situations using telephones or mobile two-way radios. It is usually an unglamorous seat that nobody fights for, and it is the one that decides how the software is used on your job rather than to it.

Over the next 12 months

On this evidence I would not retrain out of this job, and I will say that plainly rather than hedge it. The task list here is dominated by work that stays with a person. What I would do with a year is get formally recognised for the layer around it (the systems, the compliance, the planning), so you are the one who understands the software instead of the one it is done to. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to delivery operatives (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was road transport drivers n.e.c.: only about 21% of its durable work is work you already do. And on the numbers you do not need one. This job scores 19/100 here, with only 13% of the task list in the top band, and “drive to designated delivery locations” is not work that hands over cleanly. None of them beats deepening what you already have.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

Road transport drivers n.e.c.
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “drive a fixed axle vehicle over 3.5 tonnes in weight, delivering or collecting goods in urban…”. Across the whole of both lists that adds up to about 21% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 21% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on.
Look at that job’s page anyway →
Heavy and large goods vehicle drivers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “ensure relevant staff sign for deliveries”. Across the whole of both lists that adds up to about 13% of the work in that job the software is not taking.
Why I am not recommending it: You would be starting most of it from nothing: about 13% of the durable work in that job is work you do today, and the rest you would be learning while the bills carried on.
Look at that job’s page anyway →
Fork-lift truck drivers
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “load and unload goods from lorries for delivery and transport operations”. Across the whole of both lists that adds up to about 9% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 9% of the durable side of that job. That is a different job, not a next step.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 13% of its task weight, across 19 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The headlines about your trade disappearing
They are usually about the technology, not the timetable. Changes to work like driving to designated delivery locations arrive through rules, insurance and money, slowly and visibly. This page tracks the task evidence and will move when it moves.
Retraining out of a job that is holding up
On this evidence I would not spend money leaving. Spend it on the layer around the job instead: the tools, the paperwork, the planning. That is where the change actually is.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which Aircraft Cargo Handling Supervisors is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

The other groups this work is counted across:

In US official statistics this job is counted as Aircraft Cargo Handling Supervisors, Laborers and Freight, Stock, and Material Movers, Hand and Tank Car, Truck, and Ship Loaders. Pay is shown separately for each of those groups (medians cannot be averaged together), while the task list and the scores on this page are for this group only.

Your route through this

Where to go next, and what it costs

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Skills Bootcamps
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
- Skills Bootcamps - what they are and who can do them (DfE, Skills for Careers)
- Skills Bootcamps - JobHelp (DWP)
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
- Skills Development Scotland
In Wales:
Careers Wales
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded

No Space for this job, but one for what is happening to it

Nothing Collab365 runs is built for delivery operatives, and we are not going to point you at the nearest one and call it a fit.

There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 13% of the work on this page is already inside what they can do.

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7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

The AI Authority is a general community about working with AI, not a course for delivery operatives. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.

Noted, and thank you. We’ll email you if a Space for delivery operatives launches. Nothing else.

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No Space for delivery operatives yet. Should there be one?

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

Collab365 launches new communities where the need is real. If one for delivery operatives existed, with researched problems, courses and people in the same boat, would you want in?

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This unlocks nothing. Every figure, every row and every step on this page is already yours, whether you fill this in or not.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace Delivery operatives?: Not as a job, but it is already doing parts of the work. Across the 19 official task statements scored for Delivery operatives (United Kingdom, SOC 9253), 13% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 19 out of 100 (range 16–24, band: minimal). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “Delivery operatives” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Determine the most efficient travel route for deliveries” (93/100, very high); “Plan vehicle routes” (83/100, very high); “Update delivery paperwork” (69/100, high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “Delivery operatives” stay human?: About 83% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Return undelivered items to the dispatch centre” (0/100, minimal); “Obey traffic laws” (0/100, minimal); “Follow established traffic and transport procedures” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “Delivery operatives” do about AI?: Start from the ledger rather than the headline: 13% of this job's weighted core work is exposed, and roughly 83% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for Delivery operatives calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 19 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
4 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

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Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.