Will AI replace Leisure and travel service occupations n.e.c.?

Not as a job, but it is already doing parts of the work. Across the 119 official task statements scored for Leisure and travel service occupations n.e.c. (United Kingdom, SOC 6219), 27% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 33 out of 100 (range 28–38, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.

Which tasks in “Leisure and travel service occupations n.e.c.” can AI already do?

The highest-scoring tasks in release 2026-q4.1 are: “Carry out administrative support tasks, such as proofreading, transcribing handwritten information, or using calculators or computers to work with pay record…” (93/100, very high); “Process and prepare memos for internal and external communication” (93/100, very high); “Send e-newsletters to local businesses” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.

Which tasks in “Leisure and travel service occupations n.e.c.” stay human?

About 60% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Set up exhibition stands to showcase products and services” (0/100, minimal); “Serve customers in a gift shop” (0/100, minimal); “Maintain the centre's presentation, organisation, usability, and accessibility” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.

What should someone working in “Leisure and travel service occupations n.e.c.” do about AI?

Start from the ledger rather than the headline: 27% of this job's weighted core work is exposed, and roughly 60% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.

How is the AI exposure score for Leisure and travel service occupations n.e.c. calculated?

Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 119 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

UK dataswitch to US

Leisure and travel service occupations n.e.c.

greeting and assisting visitors at holiday destinations, negotiating service agreements with restaurants and other clients and coordinating promotional activities with local operators. If that's your week, this page is about your job.

The honest answer

AI is already taking a real slice of the routine work here: booking travel and accommodation for tourists. That is a slice of tasks, not of you.

Your move: what you can actually do about this ↓

Where the work sits, by task weight

shifting to AI: 27%
changing shape: 13%
staying human: 60%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

Whole-job exposure score 33 out of 100 (28–38 allowing for uncertainty): low exposure, across 119 scored tasks. The number is the support for the sentence above it, not a headline about anyone’s future.

How we know this

What is measured: Every published task statement for leisure and travel service occupations n.e.c. is rated on five dimensions: can a model produce the output, does the work need a body in a room, does it need a legally accountable person, does it depend on a person being trusted in the moment, and how much data exists. A published formula turns those five ratings into the score; the model never writes the number.

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

That slice is not coming back; the core of the job, accompanying groups on day tours to various places of interest, stays yours. The tools change hands, the accountability doesn't.

Your week, as this page understands it

Job holders in this unit group perform a variety of leisure and travel service occupations not elsewhere classified in minor group 621: Leisure and travel services. The job title says “leisure” or “travel service occupations n.e.c.”: officially one job, two names. The real job is the part underneath: accompanying groups on day tours to various places of interest. That is the thing someone has to be right about.

The exposed part of this job is specific, and we won’t pretend it is coming back. But leisure and travel service occupations n.e.c. is not one task. It is 119 scored ones, and they are nowhere near equally exposed. The most durable of them, on this evidence, is accompanying groups on day tours to various places of interest, and the ledger below shows exactly why.

Where the work sits, by task weight

shifting to AI: 27%
changing shape: 13%
staying human: 60%

These bars are tasks changing hands, not people being counted out. The ledger below shows which.

How we know this

How the bar is built: Each task’s share of the bar is its published importance weight, so a task you do all day counts for more than one you do twice a year.

Release: 2026-q4.1, scores computed 2026-08-04. Read the full method.

Your job, task by task

These are the official task statements for this occupation, in plain English, sorted by what the evidence says is happening to each one. The official wording sits under every line so you can check the rewrite against it.

One row is marked low confidence, so treat it as a ballpark rather than a fine measurement.
41 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Shifting to AI

34 tasks

Tasks today’s tools can already do most of. This is the part we will not soften: where these rows are the bulk of your week, the week changes.

Selecting travel routes and sites to be visited based on knowledge of specific areas
This is reading one thing and writing another: travel routes in, a record out. That is the shape today's tools are built for.
importance 80 · 6219/01, 6219/03
Source: “Select travel routes and sites to be visited based on knowledge of specific areas.” (UK task statement)
How this row was scored
Exposure score: 68 out of 100 (61–75 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; mistakes that are cheap to catch.
The rating behind it: Route and itinerary planning is desk work, though the best local choices come from having been there.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Organising transport services, including car hire, for clients
This is reading one thing and writing another: transport services, including car hire in, a record out. That is the shape today's tools are built for.
importance 80 · 6219/01, 6219/03
Source: “Organise transport services, including car hire, for clients.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Arranging car hire and transfers is booking work that online systems already handle well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Making travel arrangements for sightseeing or other tours
This is reading one thing and writing another: travel arrangements in, a record out. That is the shape today's tools are built for.
importance 80 · 6219/01, 6219/04
Source: “Make travel arrangements for sightseeing or other tours.” (UK task statement)
How this row was scored
Exposure score: 70 out of 100 (66–74 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking tours and sightseeing is a well-documented online transaction.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Booking travel and accommodation for tourists
This is reading one thing and writing another: travel in, a record out. That is the shape today's tools are built for.
importance 70 · 6219/03, 6219/04
Source: “Book travel and accommodation for tourists.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking travel and accommodation is already done through online systems most of the time.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.

Changing shape

16 tasks

Tasks where the machine takes the producing and a person keeps the checking, the deciding, or the answering-for-it. For most jobs this is the biggest group, and it is where "transformation, not termination" is literally visible.

Maintaining an in-depth knowledge of the resort and the local area
The software now makes the first pass at this work, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 90 · 6219/01, 6219/03
Source: “Maintain an in-depth knowledge of the resort and the local area in order to answer clients' questions.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Local information is largely online and easy to look up, but some knowledge only comes from being there.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Organising excursions and activities for holidaymakers
The software now makes the first pass at excursions, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 90 · 6219/01, 6219/03
Source: “Organise excursions and activities for holidaymakers.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Planning and booking excursions is largely desk work, though local suppliers still need arranging on the ground.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Communicating information on itineraries, destinations and culture
The software now makes the first pass at information, but part of it still happens in the physical world. So the job becomes checking and deciding rather than producing.
importance 85 · 6219/03
Source: “Communicate information on itineraries, destinations, and culture.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Itinerary and destination information writes itself from published sources, though much is delivered in person.
The five ratings: output a model can produce 4/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.

Staying human

69 tasks

Tasks that stay with a person, because they happen in the physical world, because the rules need someone accountable, or because the value is that a specific person does them.

Accompanying groups on day tours to various places of interest
This work happens in the physical world: groups, in a real place. Software cannot follow it there.
importance 85 · 6219/01, 6219/03
Source: “Accompany groups on day tours to various places of interest.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Going with the group for the whole day is exactly what this job involves.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Describing points of interest during site location tours
This work happens in the physical world: points of interest during site location tours, in a real place. Software cannot follow it there.
importance 85 · 6219/01, 6219/03
Source: “Describe points of interest during site location tours.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: The history and facts are easy to look up, but the commentary is given while walking the site.
The five ratings: output a model can produce 3/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 4/4.
Escorting guests to their rooms
This work happens in the physical world: guests, in a real place. Software cannot follow it there.
importance 85 · 6219/01, 6219/02
Source: “Escort guests to their rooms.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Walking a guest to their cabin or room means physically being there with them.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.

Show the other 109 tasks

Carrying out administrative support tasks
shifting to AI
This is reading one thing and writing another: administrative support tasks in, a record out. That is the shape today's tools are built for.
importance 50 · 6219/04
Source: “Carry out administrative support tasks, such as proofreading, transcribing handwritten information, or using calculators or computers to work with pay records, invoices, balance sheets, or other documents.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Proofreading, transcribing and working through invoices and records is exactly what office software now handles.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Processing and preparing memos for internal and external communication
shifting to AI
This is reading one thing and writing another: memos in, a record out. That is the shape today's tools are built for.
importance 50 · 6219/04
Source: “Process and prepare memos for internal and external communication.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Drafting and formatting memos is exactly the kind of writing software does well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Sending e-newsletters to local businesses
shifting to AI
This is reading one thing and writing another: e-newsletters in, a record out. That is the shape today's tools are built for.
importance 50 · 6219/04
Source: “Send e-newsletters to local businesses.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing and sending an e-newsletter is routine marketing work that software already handles.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Writing articles for newsletters
shifting to AI
This is reading one thing and writing another: articles in, a record out. That is the shape today's tools are built for.
importance 50 · 6219/04
Source: “Write articles for newsletters.” (UK task statement)
How this row was scored
Exposure score: 93 out of 100 (89–97 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Newsletter articles are exactly the kind of writing software produces at or above the usual standard, given the local details.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Arranging entry tickets for attractions
shifting to AI
This is reading one thing and writing another: entry tickets in, a record out. That is the shape today's tools are built for.
importance 75 · 6219/03
Source: “Arrange entry tickets for attractions.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Booking entry tickets online is routine and already largely automated.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Managing and coordinating tourism services publicity via a range of social media platforms
shifting to AI
This is reading one thing and writing another: tourism services publicity via a range of social in, a record out. That is the shape today's tools are built for.
importance 60 · 6219/04
Source: “Manage and coordinate tourism services publicity via a range of social media platforms, including Twitter and Facebook.” (UK task statement)
How this row was scored
Exposure score: 85 out of 100 (81–89 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Scheduling and writing social posts is well within what everyday marketing tools now do.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Creating marketing brochures for services
shifting to AI
This is reading one thing and writing another: brochures in, a record out. That is the shape today's tools are built for.
importance 60 · 6219/04
Source: “Create marketing brochures for services.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (79–87 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Marketing brochures are writing and layout, which software produces quickly to a good standard.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Developing e-tourism platforms, including websites
shifting to AI
This is reading one thing and writing another: e-tourism platforms, including websites in, a record out. That is the shape today's tools are built for.
importance 50 · 6219/04
Source: “Develop e-tourism platforms, including websites.” (UK task statement)
How this row was scored
Exposure score: 83 out of 100 (76–90 allowing for uncertainty): very high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Building websites is heavily supported by coding tools, though someone still shapes and checks the result.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Maintaining basic financial accounts and records for holiday activities
shifting to AI
This is reading one thing and writing another: basic financial accounts in, a record out. That is the shape today's tools are built for.
importance 65 · 6219/01
Source: “Maintain basic financial accounts and records for holiday activities.” (UK task statement)
How this row was scored
Exposure score: 81 out of 100 (77–85 allowing for uncertainty): very high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping simple accounts and records is exactly the kind of work accounting software already does.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Responding to customer enquiries
shifting to AI
This is reading one thing and writing another: customer enquiries in, a record out. That is the shape today's tools are built for.
importance 85 · 6219/01
Source: “Respond to customer enquiries.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (75–83 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering customer questions from known information is something software already does at speed and scale.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Contacting accommodations and venues in advance to verify bookings and logistical arrangements
shifting to AI
This is reading one thing and writing another: accommodations in, a record out. That is the shape today's tools are built for.
importance 70 · 6219/03
Source: “Contact accommodations and venues in advance to verify bookings and logistical arrangements.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (72–86 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Confirming bookings with hotels and venues is routine checking by email and phone.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Reporting evaluation findings to tour organisers
shifting to AI
This is reading one thing and writing another: evaluation findings in, a record out. That is the shape today's tools are built for.
importance 55 · 6219/03
Source: “Report evaluation findings to tour organisers.” (UK task statement)
How this row was scored
Exposure score: 79 out of 100 (72–86 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing up findings for the organisers is report work software drafts well.
The five ratings: output a model can produce 4/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Making bookings and travel arrangements
shifting to AI
This is reading one thing and writing another: bookings in, a record out. That is the shape today's tools are built for.
importance 70 · 6219/03
Source: “Make bookings and travel arrangements, including flights, hotels, and transport.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Searching options and putting a trip together across flights, hotels and transfers is exactly the kind of work booking software handles.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Directing group members to local amenities like the nearest pharmacy
shifting to AI
This is reading one thing and writing another: group members in, a record out. That is the shape today's tools are built for.
importance 60 · 6219/03
Source: “Direct group members to local amenities like the nearest pharmacy.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Pointing someone to the nearest pharmacy is simple mapped information any phone can supply.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Advertising and promoting the centre to increase usage
shifting to AI
This is reading one thing and writing another: the centre in, a record out. That is the shape today's tools are built for.
importance 60 · 6219/04
Source: “Advertise and promote the centre to increase usage.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing and placing promotional material is ordinary marketing work that AI produces to a usable standard.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Researching attractions
shifting to AI
This is reading one thing and writing another: attractions in, a record out. That is the shape today's tools are built for.
importance 60 · 6219/04
Source: “Research attractions.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Researching attractions is straightforward information gathering from published sources.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 4/4.
Controlling and monitoring the centre's budget to ensure cost-effective target achievement
shifting to AI
This is reading one thing and writing another: the centre's budget in, a record out. That is the shape today's tools are built for.
importance 50 · 6219/04
Source: “Control and monitor the centre's budget to ensure cost-effective target achievement.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (71–79 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Watching spend against budget is number work that finance software and AI handle well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Managing budgets to ensure efficient use of resources
shifting to AI
This is reading one thing and writing another: budgets in, a record out. That is the shape today's tools are built for.
importance 50 · 6219/04
Source: “Manage budgets to ensure efficient use of resources.” (UK task statement)
How this row was scored
Exposure score: 75 out of 100 (68–82 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Managing a budget against actual spend is standard finance system work.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Implementing marketing strategies to increase footfall
shifting to AI
This is reading one thing and writing another: strategies in, a record out. That is the shape today's tools are built for.
importance 55 · 6219/04
Source: “Implement marketing strategies to increase footfall, sales, and income.” (UK task statement)
How this row was scored
Exposure score: 70 out of 100 (63–77 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Marketing campaigns, offers and copy are exactly the kind of material software generates quickly and well.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Creating content for tourism guides
shifting to AI
This is reading one thing and writing another: content in, a record out. That is the shape today's tools are built for.
importance 65 · 6219/04
Source: “Create content for tourism guides.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (62–76 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Writing guide content is exactly what these tools do well, though local details still need checking.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitor updates on local places to visit
shifting to AI
This is reading one thing and writing another: updates in, a record out. That is the shape today's tools are built for.
importance 60 · 6219/04
Source: “Monitor updates on local places to visit.” (UK task statement)
How this row was scored
Exposure score: 69 out of 100 (62–76 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Keeping track of what is on locally is information gathering, though some updates come from local contacts.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Providing detailed information on attractions
shifting to AI
This is reading one thing and writing another: detailed information in, a record out. That is the shape today's tools are built for.
importance 85 · 6219/03
Source: “Provide detailed information on attractions, restaurants, and shops at holiday destinations.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Recommendations for attractions, restaurants and shops are exactly what search and chat tools already produce.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Suggest other places to visit
shifting to AI
This is reading one thing and writing another: other places in, a record out. That is the shape today's tools are built for.
importance 80 · 6219/03
Source: “Suggest other places to visit.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Suggesting places to visit is straightforward recommendation work that software does well.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Arranging accommodation for tours or expeditions
shifting to AI
This is reading one thing and writing another: accommodation in, a record out. That is the shape today's tools are built for.
importance 70 · 6219/03
Source: “Arrange accommodation for tours or expeditions.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Arranging accommodation is booking and negotiating by email and phone, mostly desk work.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Giving advice on sightseeing
shifting to AI
This is reading one thing and writing another: advice in, a record out. That is the shape today's tools are built for.
importance 70 · 6219/03
Source: “Give advice on sightseeing.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Sightseeing advice is widely published information that chat tools now give instantly.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Giving advice on shopping
shifting to AI
This is reading one thing and writing another: advice in, a record out. That is the shape today's tools are built for.
importance 65 · 6219/03
Source: “Give advice on shopping.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Shopping tips are well documented and easy for software to supply.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Promoting local area attractions and services to visitors
shifting to AI
This is reading one thing and writing another: local area attractions in, a record out. That is the shape today's tools are built for.
importance 70 · 6219/04
Source: “Promote local area attractions and services to visitors.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Promoting local attractions is marketing and information writing that software produces quickly.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Responding to public enquiries
shifting to AI
This is reading one thing and writing another: public enquiries in, a record out. That is the shape today's tools are built for.
importance 70 · 6219/04
Source: “Respond to public enquiries.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Answering common public questions is documented work already handled by automated services.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Devising tours to meet specific customer interests
shifting to AI
This is reading one thing and writing another: tours in, a record out. That is the shape today's tools are built for.
importance 60 · 6219/04
Source: “Devise tours to meet specific customer interests.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (60–68 allowing for uncertainty): high exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Drafting a themed itinerary is something software does well, but opening times, local quirks and supplier reliability still need checking.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Preparing and commissioning tourist and visitor information
shifting to AI
This is reading one thing and writing another: tourist in, a record out. That is the shape today's tools are built for.
importance 50 · 6219/04
Source: “Prepare and commission tourist and visitor information, including artwork.” (UK task statement)
How this row was scored
Exposure score: 64 out of 100 (57–71 allowing for uncertainty): high exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Drafting visitor information and briefing artwork is desk work software supports strongly.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Operating telephone switchboard to provide information
changing shape
The software now makes the first pass at telephone switchboard, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 6219/04
Source: “Operate telephone switchboard to provide information, take messages, or schedule appointments.” (UK task statement)
How this row was scored
Exposure score: 59 out of 100 (55–63 allowing for uncertainty): partial exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Call handling, messages and appointment booking are already done well by phone systems and software.
The five ratings: output a model can produce 4/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Requisitioning equipment and supplies for operational needs
changing shape
The software now makes the first pass at equipment, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 70 · 6219/02
Source: “Requisition equipment and supplies for operational needs.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Raising orders is routine system work, though knowing what is actually running low means being around the stores.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Assisting tourists in obtaining visas
changing shape
The software now makes the first pass at tourists, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 55 · 6219/03
Source: “Assist tourists in obtaining visas, passports, and health certificates.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (44–68 allowing for uncertainty): partial exposure, low confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Visa, passport and health certificate requirements are published and well documented, so software can guide a traveller through most of the paperwork.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 1/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Producing promotional material to attract tourists
changing shape
The software now makes the first pass at promotional material, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 6219/04
Source: “Produce promotional material to attract tourists.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Drafts and images come quickly from software, but finished printed material still needs design work and checks.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Monitoring and adapting to changes in tourist activities and events
changing shape
The software now makes the first pass at changes, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 55 · 6219/04
Source: “Monitor and adapt to changes in tourist activities and events.” (UK task statement)
How this row was scored
Exposure score: 56 out of 100 (49–63 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tracking what is changing locally is information work, though some of it comes from local contacts.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Listening to and resolving customer complaints regarding services
changing shape
The software now makes the first pass at and resolving customer complaints regarding services, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 80 · 6219/02
Source: “Listen to and resolve customer complaints regarding services, products, or personnel.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Automated service handles most complaints well, though an upset customer often wants a person to take it seriously.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Selling travel packages
changing shape
The software now makes the first pass at travel packages, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 50 · 6219/03
Source: “Sell travel packages.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (49–57 allowing for uncertainty): partial exposure, high confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Presenting and closing a package sale still depends on live persuasion, even though the product information itself is easy to generate.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Engaging with readers, viewers, advertisers or the general public through post, email or telephone
changing shape
The software now makes the first pass at readers, viewers, advertisers or the general public, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 50 · 6219/04
Source: “Engage with readers, viewers, advertisers, or the general public through post, email, or telephone.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Replies to readers and advertisers are easy to draft, though some correspondence still benefits from a person handling it.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Responding to media enquiries
changing shape
The software now makes the first pass at media enquiries, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 50 · 6219/04
Source: “Respond to media enquiries.” (UK task statement)
How this row was scored
Exposure score: 53 out of 100 (46–60 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Holding replies can be drafted instantly, but journalists often want a named person to talk to.
The five ratings: output a model can produce 3/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Ensuring travel arrangements stick to the planned timetable
changing shape
The software now makes the first pass at travel arrangements stick, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 75 · 6219/03
Source: “Ensure travel arrangements stick to the planned timetable.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Tracking arrangements against a timetable is data work, though fixing slippage involves people on the ground.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Scheduling events and organising logistical details to support community involvement and tourism promotion
changing shape
The software now makes the first pass at events, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 50 · 6219/04
Source: “Schedule events and organise logistical details to support community involvement and tourism promotion.” (UK task statement)
How this row was scored
Exposure score: 48 out of 100 (41–55 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Event scheduling and logistics are planning and coordination tasks that tools handle well.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Providing feedback after a tour as part of a debrief session
changing shape
The software now makes the first pass at feedback after a tour, but the deciding part still needs a person. So the job becomes checking and deciding rather than producing.
importance 60 · 6219/03
Source: “Provide feedback after a tour as part of a debrief session.” (UK task statement)
How this row was scored
Exposure score: 43 out of 100 (36–50 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; mistakes that are cheap to catch.
The rating behind it: A written debrief is easy to draft, though the useful observations come from having run the tour.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Negotiating service agreements with restaurants and other clients
changing shape
The software now makes the first pass at service agreements, but the part that matters is a person saying it and standing behind it. So the job becomes checking and deciding rather than producing.
importance 60 · 6219/03
Source: “Negotiate service agreements with restaurants and other clients.” (UK task statement)
How this row was scored
Exposure score: 40 out of 100 (33–47 allowing for uncertainty): partial exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Agreements can be drafted automatically, but the terms are settled in conversation with the venue.
The five ratings: output a model can produce 2/4 · needs a body in a room 0/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Encouraging patronage for tours and excursions
staying human
The value here is that a specific person handles patronage and stands behind it. That is earned, not computed.
importance 90 · 6219/01
Source: “Encourage patronage for tours and excursions.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Most of the selling is marketing messages and offers, though a friendly pitch in person still helps.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Selling excursions and other activities
staying human
The value here is that a specific person handles excursions and stands behind it. That is earned, not computed.
importance 90 · 6219/01
Source: “Sell excursions and other activities.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Booking and payment can be handled online, though a persuasive pitch at the resort still sells more.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Assisting in resolving serious issues
staying human
The value here is that a specific person handles resolving serious issues and stands behind it. That is earned, not computed.
importance 80 · 6219/01, 6219/03
Source: “Assist in resolving serious issues such as tracing lost luggage.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Chasing lost luggage is mostly phone calls, forms and tracking systems, with reassurance added by a person.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Resolving problems with itineraries, service or accommodation
staying human
The value here is that a specific person handles problems and stands behind it. That is earned, not computed.
importance 70 · 6219/03
Source: “Resolve problems with itineraries, service, or accommodation.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Fixing an itinerary or hotel problem is part rebooking and part calming the person affected.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Coordinating promotional activities with local operators
staying human
The value here is that a specific person handles promotional activities and stands behind it. That is earned, not computed.
importance 60 · 6219/04
Source: “Coordinate promotional activities with local operators, media, designers, and printers.” (UK task statement)
How this row was scored
Exposure score: 39 out of 100 (32–46 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: reading one thing and writing another; the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Coordinating a campaign involves scheduling and briefs, plus working with local partners and suppliers.
The five ratings: output a model can produce 3/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Purchasing merchandise and souvenirs for the tourist market to sell in the gift shop
staying human
The ratings behind this row put merchandise well outside what today's tools can do on their own.
importance 50 · 6219/04
Source: “Purchase merchandise and souvenirs for the tourist market to sell in the gift shop.” (UK task statement)
How this row was scored
Exposure score: 37 out of 100 (30–44 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch.
The rating behind it: Choosing souvenirs to stock involves judgement about local taste and seeing the products.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Helping tourists with currency exchange
staying human
This work happens in the physical world: tourists, in a real place. Software cannot follow it there.
importance 55 · 6219/03
Source: “Help tourists with currency exchange.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Exchange rates and rules are easy to look up, but helping in person at the bureau is not.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Selling tickets for travel and local events
staying human
This work happens in the physical world: tickets, in a real place. Software cannot follow it there.
importance 60 · 6219/04
Source: “Sell tickets for travel and local events.” (UK task statement)
How this row was scored
Exposure score: 35 out of 100 (28–42 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Ticket sales are largely online, though the counter role means serving people face to face.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Organising and coordinating special and seasonal events and festivals
staying human
This work happens in the physical world: special and seasonal events and festivals, in a real place. Software cannot follow it there.
importance 55 · 6219/04
Source: “Organise and coordinate special and seasonal events and festivals.” (UK task statement)
How this row was scored
Exposure score: 32 out of 100 (25–39 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Event planning is well suited to software, but the day itself is delivered on site.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Organising daytime and evening entertainment
staying human
The value here is that a specific person handles daytime and stands behind it. That is earned, not computed.
importance 85 · 6219/01
Source: “Organise daytime and evening entertainment.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Programming entertainment depends on knowing local crowds and which acts are available, which is not written down.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Responding to clients' enquiries while on duty for set times each day
staying human
This work happens in the physical world: clients' enquiries, in a real place. Software cannot follow it there.
importance 80 · 6219/01
Source: “Respond to clients' enquiries while on duty for set times each day.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Many questions can be answered by message, but reps are expected to be present at the desk.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Communicating with overseas visitors by speaking foreign languages
staying human
This work happens in the physical world: overseas visitors, in a real place. Software cannot follow it there.
importance 70 · 6219/01
Source: “Communicate with overseas visitors by speaking foreign languages.” (UK task statement)
How this row was scored
Exposure score: 26 out of 100 (19–33 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Translation tools help, but greeting and helping visitors in person is done face to face.
The five ratings: output a model can produce 3/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Managing staff to optimise performance and service delivery
staying human
The value here is that a specific person handles staff and stands behind it. That is earned, not computed.
importance 50 · 6219/04
Source: “Manage staff to optimise performance and service delivery.” (UK task statement)
How this row was scored
Exposure score: 24 out of 100 (17–31 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; the value is that a specific person does it.
The rating behind it: Rotas and reports are easy to produce; getting the best from a team depends on the relationship.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Engaging with excursion agents and travel companies for joint ventures
staying human
The value here is that a specific person handles excursion agents and stands behind it. That is earned, not computed.
importance 80 · 6219/01
Source: “Engage with excursion agents and travel companies for joint ventures.” (UK task statement)
How this row was scored
Exposure score: 21 out of 100 (14–28 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Joint ventures with local operators are built on personal relationships and negotiation over time.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Giving directions to guests
staying human
This work happens in the physical world: directions, in a real place. Software cannot follow it there.
importance 70 · 6219/01
Source: “Give directions to guests.” (UK task statement)
How this row was scored
Exposure score: 21 out of 100 (14–28 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Directions can be looked up or shown on a screen, but visitors usually ask the person at the desk.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Cultivating partnerships with flat owners for accommodation services
staying human
The value here is that a specific person handles partnerships and stands behind it. That is earned, not computed.
importance 55 · 6219/01
Source: “Cultivate partnerships with flat owners for accommodation services.” (UK task statement)
How this row was scored
Exposure score: 21 out of 100 (14–28 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Building working relationships with flat owners depends on trust developed with particular people.
The five ratings: output a model can produce 2/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Implementing recommended measures to enhance customer services
staying human
This work happens in the physical world: recommended measures, in a real place. Software cannot follow it there.
importance 75 · 6219/02
Source: “Implement recommended measures to enhance customer services.” (UK task statement)
How this row was scored
Exposure score: 21 out of 100 (14–28 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Improvement ideas are easy to draft, but putting them in place on board involves staff and the ship.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Providing information on the history
staying human
This work happens in the physical world: information, in a real place. Software cannot follow it there.
importance 90 · 6219/03
Source: “Provide information on the history, purpose, and architecture of a site.” (UK task statement)
How this row was scored
Exposure score: 21 out of 100 (14–28 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The history and architecture are very well documented, though the talk is given standing at the site.
The five ratings: output a model can produce 4/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 4/4.
Managing solutions for unforeseen flight delays
staying human
This work happens in the physical world: solutions, in a real place. Software cannot follow it there.
importance 70 · 6219/01
Source: “Manage solutions for unforeseen flight delays.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Flight delays need rapid rebooking and reassurance, part systems work and part being there with passengers.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Providing support and training to new holiday reps
staying human
This work happens in the physical world: support, in a real place. Software cannot follow it there.
importance 70 · 6219/01
Source: “Provide support and training to new holiday reps.” (UK task statement)
How this row was scored
Exposure score: 20 out of 100 (13–27 allowing for uncertainty): low exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Training material can be drafted easily, but showing a new rep the ropes happens on the job.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Keeping an information board up to date at each hotel
staying human
This work happens in the physical world: an information board up, in a real place. Software cannot follow it there.
importance 60 · 6219/01
Source: “Keep an information board up to date at each hotel.” (UK task statement)
How this row was scored
Exposure score: 19 out of 100 (12–26 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Writing the notices is quick, but the board itself has to be updated at each hotel.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Providing expert advice and responding to emergencies
staying human
This work happens in the physical world: expert advice, in a real place. Software cannot follow it there.
importance 75 · 6219/01
Source: “Provide expert advice and respond to emergencies as required.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Guests want a familiar person on hand when something goes wrong on holiday.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Managing solutions for transport strikes
staying human
This work happens in the physical world: solutions, in a real place. Software cannot follow it there.
importance 70 · 6219/01
Source: “Manage solutions for transport strikes.” (UK task statement)
How this row was scored
Exposure score: 18 out of 100 (11–25 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Rebooking around a strike involves live phone calls, local options and calming worried travellers.
The five ratings: output a model can produce 2/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Resolving problems by speaking with customers
staying human
The value here is that a specific person handles problems and stands behind it. That is earned, not computed.
importance 80 · 6219/02
Source: “Resolve problems by speaking with customers, supervisors, contractors, or other personnel.” (UK task statement)
How this row was scored
Exposure score: 17 out of 100 (10–24 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the value is that a specific person does it.
The rating behind it: Sorting out problems by talking to customers, contractors and staff depends on live conversation and trust between people.
The five ratings: output a model can produce 1/4 · needs a body in a room 1/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Providing relevant information to visitors
staying human
This work happens in the physical world: relevant information, in a real place. Software cannot follow it there.
importance 85 · 6219/01
Source: “Provide relevant information to visitors.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: The information itself is easy to produce, but attendants deliver it standing among the visitors.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Responding to questions from group members
staying human
This work happens in the physical world: questions, in a real place. Software cannot follow it there.
importance 75 · 6219/01
Source: “Respond to questions from group members.” (UK task statement)
How this row was scored
Exposure score: 16 out of 100 (9–23 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Answers to visitor questions are well documented, but they are given face to face while the group is with you.
The five ratings: output a model can produce 3/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Verifying accommodation, meals and service meet quality standards
staying human
This work happens in the physical world: accommodation, meals and service meet quality standards, in a real place. Software cannot follow it there.
importance 70 · 6219/01, 6219/03
Source: “Verify accommodation, meals, and service meet quality standards.” (UK task statement)
How this row was scored
Exposure score: 14 out of 100 (7–21 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Checking hotels and meals against standards means visiting and seeing the place for yourself.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Selling equipment, clothing and supplies related to expeditions
staying human
This work happens in the physical world: equipment, clothing and supplies, in a real place. Software cannot follow it there.
importance 50 · 6219/03
Source: “Sell equipment, clothing, and supplies related to expeditions.” (UK task statement)
How this row was scored
Exposure score: 12 out of 100 (5–19 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; mistakes that are cheap to catch; work that happens in the physical world.
The rating behind it: Selling kit happens over a counter with the goods in front of the customer.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Organising and conducting welcome meetings for new clients or employees
staying human
This work happens in the physical world: welcome meetings, in a real place. Software cannot follow it there.
importance 75 · 6219/01
Source: “Organise and conduct welcome meetings for new clients or employees.” (UK task statement)
How this row was scored
Exposure score: 10 out of 100 (3–17 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: The agenda can be drafted quickly, but running the meeting means standing up in front of the group.
The five ratings: output a model can produce 2/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Collaborating with local businesses and visitor attractions
staying human
This work happens in the physical world: local businesses, in a real place. Software cannot follow it there.
importance 65 · 6219/01, 6219/04
Source: “Collaborate with local businesses and visitor attractions.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Working with local businesses depends on relationships built in person.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Taking food and drink orders from customers
staying human
This work happens in the physical world: food, in a real place. Software cannot follow it there.
importance 85 · 6219/02
Source: “Take food and drink orders from customers.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Orders are usually taken face to face at the counter, though ordering systems already handle the routine part.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 3/4.
Inspecting materials, stock, vehicles, equipment or facilities to ensure safety and freedom from defects
staying human
This work happens in the physical world: materials, stock, vehicles, equipment or facilities, in a real place. Software cannot follow it there.
importance 70 · 6219/02
Source: “Inspect materials, stock, vehicles, equipment, or facilities to ensure safety and freedom from defects.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world.
The rating behind it: Checklists can be produced by software, but seeing whether equipment, vehicles or facilities are actually sound means inspecting them in person.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 1/4 · needs to be trusted in the moment 0/4 · how much data exists 3/4.
Attending meetings with senior managers and tourism businesses
staying human
This work happens in the physical world: meetings, in a real place. Software cannot follow it there.
importance 50 · 6219/04
Source: “Attend meetings with senior managers and tourism businesses.” (UK task statement)
How this row was scored
Exposure score: 9 out of 100 (2–16 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Meetings with managers and local businesses work through relationships built in the room.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Addressing allegations of theft, other crimes and room problems
staying human
This work happens in the physical world: allegations of theft, other crimes and room problems, in a real place. Software cannot follow it there.
importance 75 · 6219/01
Source: “Address allegations of theft, other crimes, and room problems.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Handling accusations of theft calls for careful in-person judgement and dealing with police and upset guests.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Observing and evaluating workers' appearance and performance to ensure quality service and compliance with specifications
staying human
This work happens in the physical world: workers' appearance, in a real place. Software cannot follow it there.
importance 75 · 6219/02
Source: “Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.” (UK task statement)
How this row was scored
Exposure score: 7 out of 100 (0–14 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Judging how staff look and perform means watching them work on the floor.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Overseeing staff to maintain a well-stocked centre with leaflets and posters about local events
staying human
This work happens in the physical world: staff, in a real place. Software cannot follow it there.
importance 50 · 6219/04
Source: “Oversee staff to maintain a well-stocked centre with leaflets and posters about local events.” (UK task statement)
How this row was scored
Exposure score: 6 out of 100 (0–13 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Supervising staff and keeping shelves stocked happens in the centre with the people doing it.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Resolving personal conflicts through individual or group interactions with clients
staying human
This work happens in the physical world: personal conflicts, in a real place. Software cannot follow it there.
importance 55 · 6219/01
Source: “Resolve personal conflicts through individual or group interactions with clients.” (UK task statement)
How this row was scored
Exposure score: 5 out of 100 (1–9 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Settling a personal dispute depends entirely on people trusting the person in the room with them.
The five ratings: output a model can produce 1/4 · needs a body in a room 2/4 · needs an accountable person 0/4 · needs to be trusted in the moment 4/4 · how much data exists 1/4.
Providing support to clients, their families and carers
staying human
This work happens in the physical world: support, in a real place. Software cannot follow it there.
importance 65 · 6219/01
Source: “Provide support to clients, their families, and carers.” (UK task statement)
How this row was scored
Exposure score: 4 out of 100 (0–11 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Support of this kind rests on a familiar person being available, usually in the home.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Providing a safe environment for children
staying human
This work happens in the physical world: a safe environment, in a real place. Software cannot follow it there.
importance 60 · 6219/01
Source: “Provide a safe environment for children.” (UK task statement)
How this row was scored
Exposure score: 4 out of 100 (0–11 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: Keeping children safe depends on vetted adults being present and watching, not on guidance a machine can write.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Attending to special needs of tour participants
staying human
This work happens in the physical world: special needs of tour participants, in a real place. Software cannot follow it there.
importance 60 · 6219/03
Source: “Attend to special needs of tour participants.” (UK task statement)
How this row was scored
Exposure score: 3 out of 100 (0–10 allowing for uncertainty): minimal exposure, medium confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Helping someone with a mobility or health need means being physically alongside them.
The five ratings: output a model can produce 1/4 · needs a body in a room 3/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Greeting and assisting visitors at holiday destinations
staying human
This work happens in the physical world: visitors, in a real place. Software cannot follow it there.
importance 95 · 6219/01
Source: “Greet and assist visitors at holiday destinations.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Meeting holidaymakers face to face at the airport or hotel is the task itself.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Accompanying customers on excursions and act as a guide
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 90 · 6219/01
Source: “Accompany customers on excursions and act as a guide.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Going along on the excursion and looking after the group means being physically present.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 2/4.
Leading individuals or groups on tours of site locations
staying human
This work happens in the physical world: individuals, in a real place. Software cannot follow it there.
importance 85 · 6219/01, 6219/03
Source: “Lead individuals or groups on tours of site locations.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Taking groups round a site means walking it with them.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Settling holidaymakers into their accommodation
staying human
This work happens in the physical world: holidaymakers, in a real place. Software cannot follow it there.
importance 85 · 6219/01, 6219/03
Source: “Settle holidaymakers into their accommodation.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Getting holidaymakers into their rooms and settled happens in person at the hotel.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Welcoming groups of holidaymakers at their starting point and announce details of travel arrangements and stop-over points
staying human
This work happens in the physical world: groups of holidaymakers, in a real place. Software cannot follow it there.
importance 85 · 6219/01, 6219/03
Source: “Welcome groups of holidaymakers at their starting point and announce details of travel arrangements and stop-over points.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: The welcome and announcements are delivered face to face to a group standing in front of you.
The five ratings: output a model can produce 2/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Hosting welcome meetings for groups of up to 200 people
staying human
This work happens in the physical world: welcome meetings, in a real place. Software cannot follow it there.
importance 80 · 6219/01
Source: “Host welcome meetings for groups of up to 200 people.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Standing in front of two hundred guests and running the meeting is the task itself.
The five ratings: output a model can produce 2/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Distributing brochures at tour sites
staying human
This work happens in the physical world: brochures, in a real place. Software cannot follow it there.
importance 75 · 6219/01
Source: “Distribute brochures at tour sites.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Handing brochures to visitors at a site happens in person.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Leading tours and answering visitors' questions about the exhibits
staying human
This work happens in the physical world: tours, in a real place. Software cannot follow it there.
importance 75 · 6219/01
Source: “Lead tours and answer visitors' questions about the exhibits.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Leading a tour means walking a group around the building in person.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 3/4.
Accompanying individuals on cruises
staying human
This work happens in the physical world: individuals, in a real place. Software cannot follow it there.
importance 70 · 6219/01
Source: “Accompany individuals on cruises.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Travelling with the passengers on the cruise is presence, not information work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 3/4 · how much data exists 1/4.
Supervising children's activities in a safe environment
staying human
This work happens in the physical world: children's activities, in a real place. Software cannot follow it there.
importance 65 · 6219/01
Source: “Supervise children's activities in a safe environment.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Supervising children means an adult being present and watching.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Inspecting supplies, equipment or work areas to ensure conformance to established standards
staying human
This work happens in the physical world: supplies, equipment or work areas, in a real place. Software cannot follow it there.
importance 70 · 6219/02
Source: “Inspect supplies, equipment, or work areas to ensure conformance to established standards.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Checking supplies, equipment and work areas means walking the kitchen and looking at them.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Replacing stocks and supplies to maintain operational efficiency
staying human
This work happens in the physical world: stocks, in a real place. Software cannot follow it there.
importance 70 · 6219/02
Source: “Replace stocks and supplies to maintain operational efficiency.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Restocking supplies means carrying and placing them.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Mopping or vacuuming floors in food service areas
staying human
This work happens in the physical world: floors, in a real place. Software cannot follow it there.
importance 65 · 6219/02
Source: “Mop or vacuum floors in food service areas.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Mopping or vacuuming a food service floor is physical work on site.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Accompanying groups on coach trips to ensure a smooth journey
staying human
This work happens in the physical world: groups, in a real place. Software cannot follow it there.
importance 85 · 6219/03
Source: “Accompany groups on coach trips to ensure a smooth journey.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Travelling with the coach party and keeping the trip running is presence-based work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Guiding people around a castle
staying human
This work happens in the physical world: people around a castle, in a real place. Software cannot follow it there.
importance 85 · 6219/03
Source: “Guide people around a castle, gallery, historic house or garden.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Walking visitors around a castle or gallery is the job itself.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Ensuring that all members of the group are back on the coach before departing from each stop
staying human
This work happens in the physical world: all members of the group are back, in a real place. Software cannot follow it there.
importance 80 · 6219/03
Source: “Ensure that all members of the group are back on the coach before departing from each stop.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Counting the group back onto the coach means being there and looking at people.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 1/4.
Administering first aid or cardiopulmonary resuscitation
staying human
This work happens in the physical world: first aid, in a real place. Software cannot follow it there.
importance 60 · 6219/03
Source: “Administer first aid or cardiopulmonary resuscitation.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; someone qualified has to answer for it; the value is that a specific person does it.
The rating behind it: First aid and CPR are hands-on the casualty, so a trained person has to be there.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 2/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Verifying amounts and quality of equipment prior to expeditions or tours
staying human
This work happens in the physical world: amounts, in a real place. Software cannot follow it there.
importance 60 · 6219/03
Source: “Verify amounts and quality of equipment prior to expeditions or tours.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Counting and checking equipment before a trip means handling the kit yourself.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Setting up camps for tour group members
staying human
This work happens in the physical world: camps, in a real place. Software cannot follow it there.
importance 55 · 6219/03
Source: “Set up camps for tour group members.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Putting up tents and setting out camp is physical work in the field.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 1/4.
Conducting tours of public facilities like historic sites or national parks
staying human
This work happens in the physical world: tours of public facilities like historic sites, in a real place. Software cannot follow it there.
importance 70 · 6219/04
Source: “Conduct tours of public facilities like historic sites or national parks.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Leading visitors around a park or historic site is presence-based work.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Visiting accommodations to assess suitability for tourists
staying human
This work happens in the physical world: accommodations, in a real place. Software cannot follow it there.
importance 60 · 6219/04
Source: “Visit accommodations to assess suitability for tourists.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Assessing whether a guest house suits visitors means visiting and seeing it.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Attending holiday fairs to engage with potential customers
staying human
This work happens in the physical world: holiday fairs, in a real place. Software cannot follow it there.
importance 55 · 6219/04
Source: “Attend holiday fairs to engage with potential customers.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world; the value is that a specific person does it.
The rating behind it: Standing on a stand at a holiday fair and talking to visitors is presence-based work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 2/4.
Delivering talks to local parties
staying human
This work happens in the physical world: talks, in a real place. Software cannot follow it there.
importance 50 · 6219/04
Source: “Deliver talks to local parties, community groups, and schools.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: the same decision, made over and over; work that happens in the physical world; the value is that a specific person does it.
The rating behind it: The talk can be written quickly, but delivering it to a school or community group means being there.
The five ratings: output a model can produce 3/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 2/4 · how much data exists 3/4.
Maintaining the centre's presentation, organisation, usability and accessibility
staying human
This work happens in the physical world: the centre's presentation, organisation, usability and accessibility, in a real place. Software cannot follow it there.
importance 50 · 6219/04
Source: “Maintain the centre's presentation, organisation, usability, and accessibility.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Keeping the centre tidy, stocked and accessible is physical work in the building.
The five ratings: output a model can produce 1/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 0/4 · how much data exists 2/4.
Serving customers in a gift shop
staying human
This work happens in the physical world: customers, in a real place. Software cannot follow it there.
importance 50 · 6219/04
Source: “Serve customers in a gift shop.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Serving in the gift shop means being behind the counter with customers.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.
Setting up exhibition stands to showcase products and services
staying human
This work happens in the physical world: exhibition stands, in a real place. Software cannot follow it there.
importance 50 · 6219/04
Source: “Set up exhibition stands to showcase products and services.” (UK task statement)
How this row was scored
Exposure score: 0 out of 100 (0–4 allowing for uncertainty): minimal exposure, high confidence.
Why it sits in this group: work that happens in the physical world.
The rating behind it: Putting up an exhibition stand is physical work.
The five ratings: output a model can produce 0/4 · needs a body in a room 4/4 · needs an accountable person 0/4 · needs to be trusted in the moment 1/4 · how much data exists 2/4.

What this job pays, and how many people do it

Median pay: £26,700a year, before tax, the middle of the range, so half earn more and half earn less.ashe-t14, 2025 · ASHE 2025 provisional (reference April 2025)Provisional, because the ONS revises this figure in the autumn.
How we know this
Source: ashe-t14
Reference period: ASHE 2025 provisional (reference April 2025)
Rounding: Shown to the nearest £100. The exact published figure is in the downloadable dataset. We do not render pounds the survey cannot support.
People doing this job: 26,800in the UK, 2026.nomis-aps · Apr 2025-Mar 2026 (latest APS 12-month period)This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.

What is deliberately not here: a forecast of how many of these jobs exist in ten years. Where an official projection exists for a market we publish it with its vintage; where it does not, we leave the space empty rather than borrow the other country’s number.

Why this is shifting

The reason is boringly specific. Most of what is shifting here is reading one thing and writing another: travel routes in, a record out. The rows above are exactly that shape: booking travel and accommodation for tourists and selecting travel routes and sites to be visited based on knowledge of specific areas. What it cannot do is be there in the room, and that is still where groups get done. Which is why this page talks about your tasks changing, not your job ending.

Your move

Over a pint: what I’d tell you if you were my friend

Your week is splitting in two, and which half fills it is the whole question. Booking travel and accommodation for tourists is going; accompanying groups on day tours to various places of interest is not.

So, given all that: 27% of this job's task weight sits in rows the software is already learning, 13% in rows that change shape rather than disappear, and 60% in rows it is nowhere near. That is the position, measured across 119 scored tasks. It is not a forecast about you.

The occupation is an average and you are not, so the first job below is finding out where your own week actually sits.

This week: one thing

Print the task ledger above and put your own hours next to each row. Roughly, in pen, in one sitting. Then look at which group your hours actually pile up in. Twenty minutes, this week.

What you end up holding: your own week, on one page, sorted into what is shifting and what is not
How long it takes: about twenty minutes

If printing it isn’t practical: Read the rows off this page and write the same list on the back of an envelope. Same twenty minutes, same page, and it works just as well said out loud to someone who knows the job. The point is your hours next to the rows, not the paper it is on.

Over the next 90 days

Volunteer toward the durable end, visibly. Over the next ninety days put your hand up for the work in the bottom group (accompanying groups on day tours to various places of interest) and let people see you doing it. Not a new project: the same job, with your mix deliberately tilted. The point is that when the rota or the reorganisation comes, the version of you people picture is the one doing the part that stays.

Over the next 12 months

Claim a specialism at the durable end and let the other end go. Over a year, deliberately become the person who handles accompanying groups on day tours to various places of interest, and deliberately stop being the first choice for the rows in the top group. That trade costs something, because the exposed work is often the comfortable work. Decide it on purpose rather than by drift. Before you pay for anything, spend an hour with National Careers Service. It is free and government-funded, and it is listed below with the rest of the free routes.

The roads out of here, and why I am not sending you down them

I looked at the obvious moves out of this job, and here is what I found.

I checked the 12 nearest UK occupations to leisure and travel service occupations n.e.c. (nearest by the work that AI is not taking, not by job title), and none of them survived. The closest was leisure and theme park attendants: only about 8% of its durable work is work you already do and it pays 16.4% less. And on the numbers you do not need one. This job scores 33/100 here, with only 27% of the task list in the top band, and “greet and assist visitors at holiday destinations” is not work that hands over cleanly. None of them beats deepening what you already have.

How that was checked: this job was compared against all 412 UK occupations in this release on their official task statements, and the 12 nearest were examined one by one. A move that turns on an industry, an employer or a qualification rather than on the work itself will not show up in a check like that. And this release carries no licence register, so anything you are weighing needs that looked up separately.

3 moves I checked and rejected

These are the obvious-looking jumps. They are here with their reasons rather than quietly dropped, because the ones that fail are worth knowing about. It is one less thing to turn over at night.

Leisure and theme park attendants
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “lead individuals or groups on tours of site locations”. Across the whole of both lists that adds up to about 8% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 8% of the durable side of that job. That is a different job, not a next step. It is a pay cut, in those words: £22,294 against your £26,656, 16.4% less (ASHE Table 14.7a, 2025 provisional (both)). Retraining to earn less is a decision, not advice.
Look at that job’s page anyway →
Receptionists
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “give directions to guests”. Across the whole of both lists that adds up to about 5% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 5% of the durable side of that job. That is a different job, not a next step.
Look at that job’s page anyway →
Waiters and waitresses
Why it looked obvious: It came up as a near neighbour because one of your tasks is on their list in the same words: “take food and drink orders from customers”. Across the whole of both lists that adds up to about 4% of the work in that job the software is not taking.
Why I am not recommending it: Almost none of it is work you already do: about 4% of the durable side of that job. That is a different job, not a next step. It is a pay cut, in those words: £22,936 against your £26,656, 14.0% less (ASHE Table 14.7a, 2025 provisional (both)). Retraining to earn less is a decision, not advice.
Look at that job’s page anyway →

What I’d stop worrying about

A friend tells you what not to spend fear on. This is that list.

The headline number you read somewhere
The big “X% of jobs” figures are about the whole economy, not about you. The number that describes your job is on this page: 27% of its task weight, across 119 scored tasks. Every row behind it is printed above with the source. Check ours; ignore theirs.
The whole-job doom story
Nothing on this page says this job ends. It says the mix inside it moves. Half the rows above are unchanged or changing shape, and the plan is about which half your week sits in. That is a very different problem, and a solvable one.
Panic-buying a course
Do the twenty-minute sorting exercise first. Most people who buy a course before they have done it buy the wrong one, and the free services listed below will tell you the same thing without charging for it.
The “obvious” next job everyone suggests
I checked the obvious moves and most of them did not survive. The reasons are printed with the routes above, including the pay and the gate. A move that fails on the numbers is worth knowing about so you can stop turning it over at night.

You are reading the United Kingdom figures

The United States splits this work across more than one official group, of which Tour and Travel Guides is the closest. The pay and employment figures are not directly comparable, and we do not average them together.

Switch to the United States page →partial match

In US official statistics this job is counted as Tour and Travel Guides. Pay and employment stay on this page’s own group; the task list and the scores do not cross over.

Your route through this

Where to go next, and what it costs

Free, and complete

The moves above cost nothing. These are the real services that go with them: public, government-funded, and free at the point of use. Nothing on this page is behind an email address or a payment.

In England:
National Careers Service
A free hour with a government-funded careers adviser is worth more than another evening of reading. In England that's the National Careers Service.
Free, government-funded
- Discover your skills and careers (the skills assessment)
In England:
National Careers Service - Find a course
Search what's actually running near you before you spend anything.
Free to search; individual courses vary
In England:
Free courses for jobs (Level 3 qualifications)
A free Level 3 qualification you already qualify for beats a paid course you don't need.
Free for eligible adults
In England:
Skills Bootcamps
Free, up to 16 weeks, and you get a job interview at the end. In England these are Skills Bootcamps - search what's running near you.
Free for eligible adults in England
- Skills Bootcamps - what they are and who can do them (DfE, Skills for Careers)
- Skills Bootcamps - JobHelp (DWP)
In Scotland:
My World of Work (Skills Development Scotland)
In Scotland it's My World of Work, from Skills Development Scotland.
Free, publicly funded
- Skills Development Scotland
In Wales:
Careers Wales
In Wales it's Careers Wales.
Free, Welsh Government-funded
In Northern Ireland:
Careers Service Northern Ireland
In Northern Ireland it's the Careers Service on nidirect.
Free, Department for the Economy-funded

No Space for this job, but one for what is happening to it

Nothing Collab365 runs is built for leisure / travel service occupations n.e.c., and we are not going to point you at the nearest one and call it a fit.

There is one that is not about a job title at all. The AI Authority is about being the person who directs these tools at work rather than the person they get compared to. That is worth saying here, because 27% of the work on this page is already inside what they can do.

Try The AI Authority free →

7 days free, no card needed. Explore up to 2 Spaces before you choose a plan: you pick a plan later, not now.

The AI Authority is a general community about working with AI, not a course for leisure / travel service occupations n.e.c.. You do not need it to act on anything here: the moves above cost nothing and stand on their own. The data on this page is the same either way.

Noted, and thank you. We’ll email you if a Space for leisure / travel service occupations n.e.c. launches. Nothing else.

That did not look like an email address, so nothing was saved. Have another go below.

We could not save that. The fault is ours, not yours, and your address was not stored. Please try again later.

No Space for leisure / travel service occupations n.e.c. yet. Should there be one?

Collab365 Spaces is built by the same people as this site. We find the problems that AI and automation are creating inside one kind of work, then solve them as short courses, briefings and Blueprints. Each Space is the community too, so the research and the people doing your job are in the same place.

What a Space actually is, in full

Collab365 launches new communities where the need is real. If one for leisure / travel service occupations n.e.c. existed, with researched problems, courses and people in the same boat, would you want in?

Your email

We use your email address for one thing: to tell you if a Space for leisure / travel service occupations n.e.c. launches. We never sell it, never use it for unrelated marketing, and every email has a one-click unsubscribe. Our privacy policy has the full version.

This unlocks nothing. Every figure, every row and every step on this page is already yours, whether you fill this in or not.

No deadline on any of this. The page will still be here, and the data is refreshed on a published schedule rather than when someone wants a headline.

Questions people ask about this job

Will AI replace Leisure and travel service occupations n.e.c.?: Not as a job, but it is already doing parts of the work. Across the 119 official task statements scored for Leisure and travel service occupations n.e.c. (United Kingdom, SOC 6219), 27% of the importance-weighted core work is made of tasks today's AI could already do most of. The overall exposure score is 33 out of 100 (range 28–38, band: low). That is a statement about tasks, not about headcount: this measures what AI could do, not whether any employer adopts it, whether the law allows it, or whether doing the routine parts faster creates more demand for the human parts. Figures are from release 2026-q4.1.
Which tasks in “Leisure and travel service occupations n.e.c.” can AI already do?: The highest-scoring tasks in release 2026-q4.1 are: “Carry out administrative support tasks, such as proofreading, transcribing handwritten information, or using calculators or computers to work with pay record…” (93/100, very high); “Process and prepare memos for internal and external communication” (93/100, very high); “Send e-newsletters to local businesses” (93/100, very high). Each score comes from five published 0–4 ratings turned into a number by a published formula, and each carries the model's one-sentence reason on the page.
Which tasks in “Leisure and travel service occupations n.e.c.” stay human?: About 60% of this job's task weight sits in work that scores low for AI exposure. The lowest-scoring tasks in release 2026-q4.1 are: “Set up exhibition stands to showcase products and services” (0/100, minimal); “Serve customers in a gift shop” (0/100, minimal); “Maintain the centre's presentation, organisation, usability, and accessibility” (0/100, minimal). Low scores usually mean the task needs a body in a room, a legally accountable human, or trust built in real time. Those are the three things the scoring rubric treats as gates rather than obstacles.
What should someone working in “Leisure and travel service occupations n.e.c.” do about AI?: Start from the ledger rather than the headline: 27% of this job's weighted core work is exposed, and roughly 60% is not. The practical move is to spend more of your week on the tasks that score low, the ones above, and to get fluent at directing AI through the tasks that score high, because those are the parts that change whether or not you are ready for them. This page does not predict your job, and nothing here is career advice tailored to you: the score describes the occupation, not the person.
How is the AI exposure score for Leisure and travel service occupations n.e.c. calculated?: Each official task statement for the occupation is rated on five published 0–4 dimensions (output replicability, physical embodiment, licensed accountability, real-time human trust, and data availability) by claude-opus-5 using scoring prompt task_scoring_v1.0. The model never writes the score; a published formula turns the five ratings into a 0–100 number, so every score can be recomputed by hand. The occupation figure is the importance-weighted mean across 119 scored tasks. The prompt, the rubric, the formula and the full dataset are published at https://futureproof.collab365.com/method and https://futureproof.collab365.com/data/2026-q4.1 under CC BY 4.0.

Where these numbers come from

About the data on this page

Provisional, because the ONS revises this figure in the autumn.
This headcount comes from a survey, not a census, so treat it as a good estimate rather than an exact count.
One row is marked low confidence, so treat it as a ballpark rather than a fine measurement.
The match between this job and its counterpart in the other country is partial, so the two pages count slightly different groups of people.
41 of this occupation's scored task statements carry a score that was measured under a different occupation's context, because the statement is shared between jobs and has only been scored once so far. Each one names the occupation it was measured under in the free routes below; none is presented as a measurement for this job.
Task clusters are not derived in this release, so the task-cluster field is empty and no Collab365 Space routing is attached to this occupation yet.

Task statements: gaisi-indexProcessing: catalogue-bridge → ssc-relatedness-weighting → task-scoring → score-aggregation
Task weights: gaisi-index (relatedness)
Scores: Rubric task_scoring_v1.0, model claude-opus-5, computed 2026-08-05.
Pay and employment: ashe-t14 (ASHE 2025 provisional (reference April 2025))nomis-aps (Apr 2025-Mar 2026 (latest APS 12-month period))

Figures on this page come from release 2026-q4.1, published 2026-08-05. Every release keeps its own permanent address, so a figure you cite in March is still there, unchanged, in November.

The plain-English wording on this page is assembled directly from the task statements and the published ratings, not written by hand for this occupation. That is why it is specific, and it is also why we say so.

The routes and free resources further up are today’s, not the release’s (last reviewed 2026-08-05). A route is an offer, not a historical fact, so it moves on its own clock.

How we score a job Download this release Look up another job

Using these figures?

Cite this

Everything on this site is published under CC BY 4.0. Quote it, chart it, sell something built on it. Just say where it came from, and cite the dated release rather than the site, so the figure you quote stays checkable.

Plain text

Collab365 (2026). Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1 (methodVersion 2.0.0, promptVersion task_scoring_v1.0). https://futureproof.collab365.com/data/2026-q4.1. Licensed CC BY 4.0. Built with O*NET data (USDOL/ETA, CC BY 4.0); ONS data (Open Government Licence v3.0); GAISI task framework (arXiv:2507.22748, MIT); BLS data (public domain).

BibTeX

@misc{collab365futureproof2026q41,
  title        = {Collab365 Futureproof: task-level AI exposure for US and UK occupations, release 2026-q4.1},
  author       = {{Collab365}},
  year         = {2026},
  url          = {https://futureproof.collab365.com/data/2026-q4.1},
  note         = {Release 2026-q4.1, methodVersion 2.0.0, promptVersion task_scoring_v1.0, CC BY 4.0}
}

Permalink

https://futureproof.collab365.com/data/2026-q4.1

Data as of release 2026-q4.1, published 2026-08-05. Releases never change after publication; when the figures move, a new dated release is published beside this one and this one stays exactly where it is.